Just stopped around 10am Sunday for a quick breakfast bite. One of the stupid electronic menu boards was broken so we couldn't see the whole menu, and they were out of bacon!!! We heard people complaining that they were out of chorizo bowls. The napkin dispenser was empty and the lemonade came out as water. They were very busy both inside and at the drive through and the staff looked very harried. They seemed under-staffed and weren't getting orders correct. I feel kind of bad for them as the interior layout is horrible and this is a busy pass-thru location, but at least they could have had a sign up about the bacon. read more

This place is so crappy. I hate going here. Service is horrible the manners on the workers suck. They gave us cold food and melted warm violate chip frappes. Manager does not do anything to help the customers and complaints. Waited two hours for food when I got my food is was all the wrong food and had to wait an extra 30 minutes. I would not recommend this McDonald's for anyone. They need new management and whole new team. But hey some people aren't good at anything clearly. read more

This place never gets my order correct. Nearly every time I've come through the drive through I've had to park and march back in to fix my order. Now once again I'm waiting because they're too stupid to get me a hamburger without pickles and 2 medium sprites. Manager just came out to give me the hamburger but still forgot the sprites for my twin boys. Arg! Jack in the box is a block away and they have NEVER gotten my orders wrong. Very frustrating that this particular McDonald's seems to have VERY poor leadership. It may look nice but drive on! read more

My first bad yelp. Ouch I went thru drive thru on Saturday, I the guy at the collecting window was great. Pull up to second window, no greeting at all. :-( a must for great customer service. Pull over look in my bag and it's missing an item. I go inside. Employee's don't even acknowledge the guests. Another ding. I literally wait at the counter am passed by 5/6 employees. Then finally i let them know my order was missing an item. Cashier informs the "department manager" she rolls her eyes puts item in bag and gives it to cashier. No apology or nothing. Disappointed I hope they understand the importance of not only fast food but great guest service ad well. read more

Ordered in drive-thru and the screen was not working (dark). Ordered the family meal with the cheeseburgers plain and received a box with a egg mcmuffin and 3 cheeseburgers with everything on them. Discovered the error at home, returned to Mcdonalds and was helped by a manager I believe since she was wearing the darker button down shirt, although she wore no name tag. I explained and gave her my receipt, she just stares and asks if I was my money back for the egg mcmuffin??? I'll admit I was highly annoyed to have to had come back for their error. I reply, "Yes, and I would like the cheeseburgers plain. I was NOT looking for anything free, BUT I would have appreciated fresh food as everything was stone cold. Since she didn't offered I asked, but she took my box to the back only to put in the plain cheeseburgers and left everything else the same. Because a I had to wait I ordered and Iced Coffee with extra ice, another staff/girl handed me a cup of dark iced coffee overflowing on top and NO extra ice. The manager corrected her to add ice, she DID NOT wipe off the lid (I agree with previous reviews there isn't any consistency on McCafe items). What happened to the stickers that said, " order was double checked". Horrible service since the remodel. There is an issue at this location, either the manager is weak and untrained (not recognizing the low level of employee performance and lax attitude resulting in POOR service). Temecula Pkwy McDonalds is a love hate relationship... LOVED the iconic food... HATE that you can't get it here! What a waste of $$$. read more

I admit to being hooked on hamburgers. I have eaten a few McDonald's burgers in years past. Considered them a last resort. We received a mailer offering a range of offers including a two for one quarter pounder deal. It seemed like an attractive offer so a few days ago I was in that area, so I gave in to my better judgement and picked up two quarter pounders, one for the wife and one for me. In the past I could eat one and not be disgusted. No more! This burger was terrible. Couldn't eat more than two bites! I will never make this mistake again. I have no clue how anyone can produce a hamburger that is this bad? No seasoning, over cooked, hardly any mustard or ketchup,only one pickle some strange type of onion and cheese completely devoid of taste. Totally unacceptable! My suggestion is to avoid this location. Hope this is not a national problem. Temecula has a number of burger joints that are worthy of your consideration, this is not one of them. Hate to write a review like this, but these folks need to taste their own products before offering them to the public. read more

All of the bad reviews are accurate. I accidentally tossed my food in the trash after mistaking it for the trash bag in my car. I understand that it was my fault, but I still talked to an employee about what happened. She brought me in to talk to her manager to see what she can do, and with the rudest, biggest attitude she looks at me and looks at the employee and says "what do you want me to do about it". Instead of responding like any professional would and saying "I'm sorry but you'll have to re-purchase your food", she looked at me like I was stupid and made her employee feel dumb for trying to help me. None of the employee seem happy, and I can see why.. GO TO ANOTHER LOCATION. THIS ONE ISN'T WORTH IT. read more

I realize that it's a McDonald's but there is no excuse for rude staff. The employees are young, immature, and do not take pride in their performance or the way they treat the customer. read more

I wish I'd read the reviews before going in. The McDonald's brand is entirely built on consistency; customers should get the same Golden Arches experience no matter where they dine. I'd never been to this location before yesterday, but there was nothing consistent about it. The outside was completely trashed. Large boxes of food were left stacked at the back door unattended. The drive-thru was jam packed, so we went inside. There was literally one family inside and the rest of the place was empty. Trash was spilling out of the trash cans, the tables and floors were filthy, and the soft drink and condiment area was disgusting, covered with spilled drinks, trash, and food waste. I nearly turned around and left without ordering. Behind the counter and in the kitchen I counted at least 10 employees who appeared to be in a state of mass confusion. Not a single one of them looked up, said hello, or acknowledged our presence in any way. After standing there for a minute, a teenage girl came over to the cash register and began telling us how chaotic it was behind the counter. It was an incredibly odd situation considering the entire restaurant was nearly empty except the drive-thru. In looking behind the counter, many of the kids appeared confused and some of them were just standing around socializing loudly. It was like a bad high school movie combined with Lord of the Flies set in the dirtiest Mickey D's I've ever seen. I hope the soft serve machine actually WAS broken (as mentioned in other reviews). It was the filthiest, most disgusting soft serve machine I've seen and looked like a health hazard. A quick check of the Riverside County Dept. of Environmental Health reveals there has been no recent inspection (http://restaurantgrading.rivcoeh.org/Results.aspx?Fac=%25Mcdonald%25&Street=%25Temecula%25&City=Temecula%25). The other McDonald's on Temecula Parkway scored a 97 in their last inspection. Why isn't RCDOEH on top of this place??? I gave this McDonald's two stars only because the facility itself is nice: it's conveniently located and very nicely decorated. It also has a playground. Some affluent franchisee obviously dumped a ton of cash into it. But they seemingly have no clue how to properly staff and manage the place to create a clean, healthy, satisfying guest experience. McDonald's founder Ray Kroc once said, "If I had a brick for every time I've repeated the phrase QSC and V (Quality, Service, Cleanliness and Value), I think I'd probably be able to bridge the Atlantic Ocean with them." The late business icon would be mortified by the blatant disregard for quality, service, and cleanliness at this location. If they had bricks that represented their commitment to these qualities, they wouldn't even cross Temecula Creek. My advice: look elsewhere until management gets this place under control and the health inspector pays a visit. read more

The slowest service ever! I think the employees are keeping the store open longer to pocket the cash late at night lol

Terrible terrible worst McDonalds we have ever been too! I wasn't going to write a review but we literally live so close to this one and go there if we are getting McDonalds . We have had over a handful of bad experiences. I left drive through without my order fully in the bag, any custom orders nope! ALWAYS wrong. Last time I came before tonight there was a 45 min to an hour wait for breakfast sandwiches the kids were playing but I was like what the heck all customers were upset. Then tonight double drive through is full and I tell my hubby to go in because there was 1-2 people in there he orders a chicken nugget meal for our son that's it one meal! A few other people came in after him and they received food before him I sat waited bit my tongue. So hubby gets in the car and he said 4 people that ordered after him received their food and he could here the cashier calling out "nuggets" "nuggets" I need "nuggets." Management is terrible read more

Sooooooooo 40 minutes later no food, no order, no one knows shit our order went into the kiosk phantom series and of course it wouldn't count if they weren't understaffed too. One star cause that's the only way to leave a review and literally the staff looks like they are in need of thinking to the level of brain surgery to get your order together. We got the refund but it took an act of Congress to get it. read more

Worst McDonald's ever . Drive thru is always packed takes for ever and they always get my order wrong . When we dine in today it took around 35 min to get my order poor cashier in the front they had him doing everything packing orders taking orders. He was also taking food to tables . They're was a couple of people that did not get there orders and they were there before me . Poor elderly couple they were there for a long time and got skipped and I had already got my food . And they ask about there order and they said they had to wait they were doing the best they could And walked away. They really need a better leader in this McDonald's nobody offer to help instead the lady that was doing the drive thru she said well they all have to wait there turn. read more

Day two- again the lobby is closed and the drive thru is backed up. It went a littkke quicker tonight but the food is old and special orders are wrong. You are not paying dining room staff please spend the extra money so that your patrons have a g9od experience. read more

This is the second time I have sat in the drive thru on a weekday, placed my order, gotten to the payment window and been told their credit card server is down. The guy at the window asks if I have any cash. If I had cash I wouldn't be paying with my card! I promised my 2 kids a special lunch since it is their last day of spring break and they requested McDonald's. It's not normally my first choice, but hey, gotta make the kids happy. Unfortunately I now have 2 very upset children that I pretty much broke a promise to because I am not gunna go sit at the bank to get cash and then sit in the drive thru line at McDonald's on a weekday at 12:30pm. Another disappointment. read more

By far the worst McDonald's! I'm a manager in the fast food industry and I should've went with my gut and walked out.. the place was a mess, the staff were so disorganized, KaSandra doesn't know how to listen to orders, and the other girl was just rude.. throwing orders on the counter not even fully finished, missing items.. managers seem to be on a break while the store was going to hell, the staff seemed frustrated, and overwhelmed.. to top it off my son got food poisoning!! He ordered an sausage mcmuffin.. but since she didn't know how to listen, he got an egg mcmuffin.. which doesn't matter because we ended our day in the ER!! read more

The service here is horrible. Staff is untrained and the ice cream machine is always broken. This is seriously the worst McDonalds I have experienced. New management needed to improve this store. read more

My grilled chicken salad was at least two days old and french fries was soaked in cooking oil. I can now see why McDonalds is loosing market share since same thing tastes differently in different locations. Quality and freshness is not consistent ether. read more

Jordan changed my perception of McDonalds employees! He had phenomenal customer service! I came in with my new baby and 4 year old daughter and he was beyond accommodating. He always had a smile on his face and seemed genuinely happy doing his job. This guy deserves a promotion! read more

If I could give this place no stars I would . They are the WORST DRIVE THRU AND DINE IN mc Donald's ever !!!!!!! Not only do they always forget to include something in your meal , they almost never accept anything but cash when paying ?!? I will say they are by far the worst mc Donald's in this area read more

I only ordered a iced coffee and a water, but I had asked also for a frappe and the young lady said " we don't have frappes" I said okay and drove to the window. I asked the cashier if they had frappes and he said no I'm sorry the machine is broke right now. I was like okay that explains it, but it doesn't explain her being rude! read more

To put this as short and sweet as possible..... food always comes out cold, the tropic berry sprite always comes out just carbonated water with no flavor at all, they make you park your car everytime you come thru the drive thru to up there times, they always forget something in your meal, the frappe is always melted, you wait 30 mins just to receive your order at times even when it's not busy, and when I asked for a full refund because I ended up waiting 25 mins for my food to not have been started they were $5 short on my refund (management is horrendous at this location). The night shift dive thru cashier is always rude and disrespectful who always seem to be lost. Like I could go on and on but ima stop there considering I think this should show you that you shouldn't give this place your money.... not until this owner fixes the management and rude cashiers and hire more consistent cooks..... it should never take 30 mins to make McDonald's food XD. read more

Understaffed, they can't handle crowds at all with one person at the till. They prioritize drive thru so people inside were all waiting around. I ordered a sundae only to have the clerk run off and make fries. I noticed a half made ice cream at the machine, a guy came and filled up one side with cream taking his time really slowly, then filled up the other side and then left. A girl showed up at another cashier so I said no one told me theres no ice cream how long will it take 10 minutes? She said in awhile and ran off. No one at the tills and pissed off looking people everywhere. They obviously forgot about me so I called for the manager who was working frenzily, Ive been waiting is the ice cream machine working now? Both she and the cashier had to get my order but at least I got mine, everyone else was still stuck there. Hire more people!!!! Fast food should not be slow food, I almost asked for a refund. read more

This location is not too bad. The food is comparable and consistent to the thousands of other locations around the world. In my opinion, customer service is what makes the difference - and it is really hit or miss depending on the people working behind the counter. The other McD's location on this side of town is inside the WalMart down the street so this is the closest full size location. That is why it is always busy no matter what time of day it is. There has been times where I get my food in a timely manner and other times, it seems to take forever just to get a combo meal. Cleanliness inside is ok. I have been inside when the dining area and drink station was a complete disaster and other times it is pristine... likewise for the restrooms. I really don't know if the children's play area is kept clean (and disinfected) so, I would use discretion if you allow your kids to climb around in there. Once again, it depends on who is working. The manager on duty can make or break it. read more

I don't mean to hate on this food company but I'm giving them 1 stars because earlier today I had gotten the cheesy bacon fries in their menu. A couple minutes later I get a really bad headache and then a really bad stomach ace. Maybe 10 minutes after I vomited so much I lost three pounds! I'm just saying I'm never eating here again. EVER! read more

The food is the same here and every other McDonald's, but I'm disappointed that they cut the play area in half. It isn't nearly as fun for the kids. read more

Worst McDonald's I've ever been to in 40 years. They can't even get oatmeal right..I called to let the manager Jonah know and she just said sorry. Well never go to any McDonald's again because of this. read more

This is the worst McDonald's i ever went to went there last night and ordered a McDouble not a Big Mac I got charged for a Big Mac and a coffee and I told them that was wrong and then I told them it's a McDouble and ice coffee so then they change the price and then I look at my phone this morning and my credit card is charged for both orders and went over there they won't do anything I called them they haven't called me back MCSCUSE me I'm calling my credit card company and never going there again read more

Horrible service needs new management worst customer service I have ever seen...customers from drive thru keep coming in and telling them they got there order wrong employees are a joke.....wish this location would just shut down for good....waited 25 mins then u said no more got my money bk went to Burger King across the street and got me food sat down and ate and same cars still in drive thru read more

Went to get 2 coffees, waited 10 mins for my order to still be wrong. There is a major problem with this establishment. They are always busy and always messing up your orders. read more

The upgrades look nice and the dining area is super big! However, the staff is young! But it's mcdonalds. What really chapped me though was their, I'm assuming, supervisor yelled at the french fries guy telling him really loud, "Keep up on fries or go home!" I don't know the guy or the supervisor. He could be the biggest screw up, but in my opinion, totally unprofessional! I would think to take him aside somewhere where the customers don't hear and tell him what needs to be said! read more

As usual this McDonalds screwed up my order. I order a double cheeseburger, and what I got was a bun two patties and a piece of cheese. No ketchup, no pickles, no onions. This place doesn't even try, the employees don't ever pay attention to their job. I think I've received more incorrect orders than correct. Zero stars if I could. Yeah, we should definitely raise the minimum wage so that these dolts can get paid more. They should be getting paid $3/hr for the job they do. read more

This McDonald's always seems overstaffed and everyone seems very confused. I go here a few times a month. I've never had a 'pleasant' interaction with any employees. They're so auto-mated, a simple 'how's your day?' Is met with utter confusion and shock. (Could be a language barrier?) It feels like I'm interrupting their drive thru process by ordering inside. You're not Welcomed with a 'how can I help you?' But a look of annoyance. They're slower than most franchises so if you're in a hurry, skip this one. The food is the same as you'd expect. The play place has always been well maintained and clean. The three stars is really for the group of nice fellows who go meet for coffee there every weekday morning! They're the BEST! The employees should watch these men. They could learn a thing or two about customer service! read more

Horrible service - over one hour wait then food was not ready. Manager unable to answer why multiple families were left to wait so long. Don't stop here - drive on to another location!!!! read more

This Young kid Anthony was very polite and had my order ready in a second . He was so quick he even had time to give me my order. It's was pleasant read more

Needles to say, I feel VIOLATED. I tried to park my car indoors to stay out of the sun, but just as I was about to drive inside, AN EMPLOYDEE STOPPED ME. He said I wasn't allowed to park indoors. I think his name was Gavin, by the way. I LOST IT. I've parked inside MccDonals MANY times before. Anyway, when I calmed down after spidgetting, I went inside and decided to order some foode. The fries were LIMO. I hate shakes, and I ordered one. HATED IT. I am allergic to meat and ordered a big maC. I BORKE OUT in HIVES! NOWHERE ON THE MENU DID IT STATE THAT THIS HAMBURGER CONTAINED MEAT. Retart emplybees!! NEVER COMING BACK!! unless hungry read more

Drive thru ordered 1 sausage egg mc muffim confirmed the order to cashier, got to the second window got my food and had a sausage and cheese mcmuffin. I didn't even bother to go ing because it take too long and I was in a hurry. This happens EVERY TIME! read more

This place is horrible. From the service from frowning rude employees, to the constantly mixed up orders. We went there last night to give it one more shot, and not only did we wait for 10+ minutes for some assistance, but no one even acknowledged us to say, "we will be with you in a second." My sister went today, even after my warning, and when she got home with her order, there wasn't even a patty in the bun! Will not be going here anymore, and recommend other do that same. read more

This has got to be the WORST McDonalds I have ever been to! I have tried dining there 3 times and each time, my food has been disgusting. I ordered the "New" Quarter pounder with cheese on every visit to see if it was just a fluke but, it was prepared exactly the way every time! It is still made like in the past: Dry meat patty that is warm, Bun is semi-hard and cheese is COLD and not melted! On one of those visits I went through the Drive-thru and they took forever to make a Quarterpounder with cheese and it still was awful! My last visit, I went in to dine around 10:00pm. The manager was taking orders at the cash register. I greeted him (HE should be the one greeting the customer) and he was rude and didn't acknowledge my greeting! Wow! The place was also a mess. Trash on the floor and the soft drink machines were all sticky and full of old soda. No wonder that place is so horrible! It all starts from the Manager, all the way down to the newest employee. Why should they care if the management doesn't give a crap! Needless to say, I'll NEVER be eating there again. Be Warned!! read more

McDonald's - Coffee & Tea Near Me - Temecula, California

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I promise you this in the worst McDonald's in all of California. I was the only person in the drive through was about 2am . Ordered two sausage & egg McMuffins with no cheese. The first time I got my order not only was there cheese on them but no egg in either. I literally was banging on the drive through window trying to get someone's attention I literally had to drive back around the drive through to get someone's attention. Gave the women my order back. I literally sat there for about 5 mins before losing my temper after watching my food get bagged up & watching the cashier walk right past it & begin mopping WITH headphones in. I had to open the drive through window & y'all before the cook got the cashiers attenriin then she brings me my food & what do you know STILL no egg on my sandwiches. This women literally sits there & swears up & down I didn't ask for egg. I'm 22 years old & have been eating McMuffins with egg since I could remember I never in my entire life have ever ordered a McMuffin with NO egg. Nor do I know anyone else that has. You're a weirdo probably if you do eat them without egg. Moral of the story never come here. There sweet tea is definitely the worst I've ever drank as well. Just avoid this McDonald's. read more