Worst customer experience ever. Aside from an almost 30 minute wait in the drive thru, the manager was EXTREMELY rude, and although they have signage, no covid protocols were followed. No masks. No gloves. Cold fries, crappy service. Do yourself a favor and stop at another McDonalds down the road. read more

Worst mcdonalds ever. Dirty. Fries were cold and bitter from the old oil. Worker tried to short change our change. My strawberry sundae had greasy white stuff on top. I didnt even end up eating my food and just threw it away. Disgusting. Owner should really check up on the store. They should get an F for food handling. read more

Place has really gone downhill. I have experienced that every McDonalds which has the new self serve kiosks have downgraded their service. Long waits for food, employees with bad attitudes, just standing around without helping the customer. Or, worse yet, people carping at each other within earshot of the customer. Kiosks are not good at replacing people. It is easier to make changes to your order, but that is a bad trade-off for having to wait a long time to receive your food, dirty conditions, and angry employees. read more

We waited at the order station in the drive threw and we had to keep saying hello before anybody would talk to us. Bad service. Lazy people not doiNg their job. They didn't have any cars in the drive threw, it was pretty much just us. But the people behind us- maybe 1 or 2. And there weren't that many cars in the parking lot. The food was ok? read more

About a year ago, we refused our food after witnessing one African American girl wiping her mouth (drool) with her hand before she handled our drinks. Today we gave another try. Order taker was clueless with 3 items. First, missed 2 items, then over charges... When we mentioned the over charges to them, floor/blue shirt person came shorted our refunds for the 2nd time. Got our food - 2 fish sandwiches were served warm. My deluxe burger was cold. Didn't even bother at this point. Got out permanently. read more

I frequent this location almost every day for lunch. Granted I don't take lunch until 2:30pm, but they are always consistent... Consistent in the fact that the person taking your order/money doesn't speak good English and you have to repeat yourself at least twice. Consistent in making sure you wait to get your straw last, while you're sitting in your car sweating, staring at a large cool cup of iced tea you can't drink. Consistent in just shoving the food in your face and not saying a word or even acknowledging you or even saying "have a good day" when your order comes out. I've never had a problem with the food, but the customer service definitely needs improvement. read more

You've got to be kidding me!! 5 stars just for the wonderful lady at the counter. Seemed like the manager?!! I have never ever had someone so nice at a drive-thru. I just drove away. McD check the name of the person and give her a raise!!! read more

This place is unreal. By unreal I mean slow terrible and unprofessional. The only reason I'm writing a review on a silly fast food restaurant is because I'm bored out of my mind sitting in the drive-through for over 30 minutes. This is not the lunch rush hour I am here at 9 PM at night. Embarrassing. Beggars can't be choosers 's , i'm the asshole trying to eat McDonald's at at night I get that. However management I hope you're reading this you're employees do not great customers and when they do speak to you they sound like they could give a shit less. I'm the type of guy that comments both positive and negative I am not simply being negative over the situation I give credit where credit is due... This place deserves zero credit. I will not be back. The entire time I was typing this I'm still in line. read more

The bad and worse McDonald's I ever been 35 minutes for driving through order of one order a big Mac meal 35 minutes and when I get to the window they have such a bad attitude because they Too busy only one lady and two men working this is the second time I have been here really bad service read more

I ran through this Mcdonalds on my way home, just needed a quick bite to eat. 10 PC nugget meal with a coke, no ice. With Ranch. I get my coke, with ice, and rice service. Then I get home to find that there are sweet n sour instead of ranch. The fries were barely to the first rim. I feel like I pay for a medium and get the quantity of a small. Ridiculous. read more

McDonald's - Fast Food Near Me - Suwanee, Georgia

The absolute worst McDonald's I've ever patronized. Service is awful, and the service staff are disrespectful to patrons.

Another bad experience. Waited in drive through line for excessive period of time then they proceeded to not acknowledge the line that I was in. Ruined my very short lunch break for the last time. This will be my last time going to this McDonald's. If I were McDonald's corporation, I would revoke their franchise license. Food and service at this location have been regularly inconsistent at best. read more

Why does the McDonalds at 3650 peachtree pkwy, Suwanee GA 30024 only take cash from 11 PM till 3 AM and can not provide me with a receipt, is that legal? Also, the employees leave a sign at the drive through screen saying exactly this... "sorry we are currently only TAKEN cash due to SUM problems with our system so please bare with us it should be back up around 2:30-3:00 thanks". What's the cause that the system is always down at this time? Are the employees pocketing cash? read more

McDonald's - a close up of a sign on a machine - Fast Food Near Me - Suwanee, Georgia

Signs say they close at 11, but they closed at 10. Mgmt what's up? Please correct hours of operation on your store and update online please. Thanks read more

takes forever, always something short. live close by no choice but how can you mess up every time ? anyway on top of the missing something it's very slow, each customer take them 8 min to serve so if u see 3 ppl in front of you i recommend drive to next mcdonald's read more

Been to a lot of mcdonalds in my time...this is really one of the worsts. Kind of odd due to the location next to the forum you would think it'd be a nicer one but it's quite old and the drive through doesn't work you order at the window. First time i went drive thru it tooks ages so second time i came i went inside, super understaffed again, maybe it's a management or corporate thing, but they really need to hire more staff, it looked like there were 3 workers total. Two people in front of me and 1 behind, no one has ordered yet since they seem to be proritizing window orders. A guy tried to come in but they locked the doors to reduce the amount of customers. I don't know the outcome cause i just left after 15 mins of just waiting. I would probably never come here again. Plus dead ass the play place of this mcdonalds looked and probably is haunted read more

Consistently terrible service. I avoid this location because of the lack of customer service and 8 out of 10 times I get an incorrect order. Not worth my time or money. read more

Bad service. Game needs to be stepped up. Waited 35 minutes inside for my meal. Very, very unhappy.

This was the worst McDonald's ever. The employees were talking loud and I had noticed that a couple of the employees were eating out of the place where the food was kept with NO gloves on there hands. The food was cold and stale. Avoid eating here at all cost!!! read more

I used to go to the location all the time when I lived with my parents down the street and never really had any issues, but this time my food was cold! I look forward to the egg white bacon egg and cheese when I go and the whole thing was a disaster! The eggs and biscuit were cold and the biscuit was so crunchy that it wasn't very enjoyable! I gave them 3 stars because everyone was very friendly and it was quick! read more

Truly never been in a slower McDonalds than this one and we frequent McDonalds all over Atlanta. It should not take 15 minutes to get 2 breakfast meals to go. read more

This was my first and last time at this McDonald's location. I went through the drive thru and placed my order along with my families orders. It took them 5 minutes to get us one item from our order and then told us to park. I looked at the receipt after parking and noticed they were missing a few things but I thought maybe they would have them. After waiting for 20 minutes, they brought out the rest of the food. I tried to get the attention of the worker who brought out my food, but she walked away very fast. Not to mention, when we were brought our food, she just gave it to us and said nothing. Very terrible experience. Do not go. read more

This McDonald's literally sucks so much. Every time I go there they ALWAYS mess up my order and I always tend to give them another chance. At this point I'd rather just drive down to the McDonald's on McGinnis Ferry near Publix. It's not worth the frustration and nuisance coming to this location. read more

Here now, Tuesday about 6pm. Rudest person working the counter. Insulted every person. First I thought it was racial, being white. But then I watched her spout off nastiness to every single person that came through, which did make me feel better. I am guessing someone spit in my food as well just to put some extra sauce on it read more

Waited 20 minutes just to order, sat another 10 minutes to get the food. No apology for the wait. Had to ask for my drink after they shut the window on me. I look in the bag and my fries are upside down. Burger was nasty and sloppy. This is the third bad experience here. From now on, I'll drive further to sugar hill instead. read more

Went to the drive thru....sat and waited...no one even acknowledged me. Terrible service!

Two stars because their sweet tea is always perfect and the fries are always hot. So why not four? Well this location is extremely freaking slow when it comes to drive thru! You are McDonalds, you are suppose to be fast! I dont understand how they have two intercoms for drive thru and only ONE person is taking orders on both of them. So you hear another persons order when you are on the far right one. How ridiculous, it does not make anything go by faster. Plus! When you go to pay, that person is even slower because she is the one taking orders and does not even say anything to you about your order and what you are paying for. I been to better McDonald's than this one. And don't even get me started on the inside. The people who work there are so clueless when it comes to ordering and money!!!! I order really simple stuff (large sweet tea) and the girl doesn't even give me the cup. I said can I get my cup? And she said "well you get it when we call your number" WHAT?!? For a large sweet tea I have to wait behind 3 people to get a cup? How ridiculous is that?? When I gave her money, she looked at it (without counting) and said I owed more. Its freaking $1.07 in coins. A six year old can calculate that. If it wasn't for their delicious sweet tea and fries, then I would never be back. But they are the only ones who make it that good. Time to step up McDonald's! read more

Literally everything in this mcdonalds is broken. The ice cream machine, hand dryer, and there weren't even paper towels. Not a fun experience w two toddlers. Will never be back. read more

FAST ACCURATE DRIVE THRU, 24hr drive thru, INTERIOR MODERN and whole restaurant is renovated. PLAYSET INSIDE which is nice for kids on a hot day. Usually go thru drive thru. The one time went inside they missed a drink and a hash brown but suspect it's because the person was new. read more

worst mcdonald's i've ever been to. they never fail to mess up your order, they do not care about their customers and they take forever at the drive thru. 3 people i'm front of us ordered their food, waited, and then left because they had waited 15 minutes for their food. will not be coming back. read more

every time I have come to this McDonald's, there has been something that's disappointed me. I get my Oreo Mcflurry's and it is not mixed or I wait in the drive-through for 25 minutes and get no service the line does not move. I have been going to this McDonald's since I was an infant and every time I've gone, it's been a disappointment. if I could give it no stars, I would. But out of the kindness of my heart I have left one star for these hard-working people. read more

So there's a sign that says "dining room and drive-thru open 24 hours" and I have gone here many times and tried to go inside at about 11 or 12 and they would be closed and could never seem to explain to me why they were closed when the sign said they were open... recently had 4 people in my car and needed 4 separate orders (normally you're allowed to have 2), so I asked the woman if I could do 4 since the dining room was closed earlier than advertised and she said yes. when I got to the window she was being very rude, snatching the money out of my hand and shoving my change and food at me. she was being so aggressive she dropped my debit card outside and didn't even apologize. Very unorganized, poorly managed establishment and I would not recommend going here. I can definitely say it's the worst service I've ever had! read more

The night manager at this McDonald's is THE WORST! She has the nerve to have an attitude with me because her employees cant make a simple sandwich that isn't their menu. Then has the nerve to tell me that a customer shouldn't raise their voice over an incorrect order that they just spent money on. I have the right to raise my voice after spending 15 minutes waiting for a wrong order. Another 15 arguing about what I ordered and another 5 waiting for them to bring it out to my car! Oh, not to mention when I used the app for a special, their system never takes it! Amazing how every other location has no issue with the app, just this location. At night. When this lady is the manager. I've been there during the day, no problem. Afternoon, no problem. When she is there, total chaos and she tried to be a smart ass under her breath. I hope the owners of this place find a decent, person to manage this place overnight. If not.... read more

lots of flies! One of the day managers likes to wipe her nose on the back of her hand and continue serving food. They think wearing gloves as they make your sandwiches is a joke. read more

Once again you have to be a complete moron to work a McDonald's window. They can not ever get an order correct, this location is true to form. read more

I work here and I know my coworkers well and I'm staying these facts on a legit level. All of the coworkers here are fun and amazing. the food is clean, kitchen is always spotless, everyone washes their hands after handling something which is AMAAZIINGGG, and also, we try to do things as quick as possible and to always keep our ingredients fresh. I know it gets backed up sometimes in drive-thru but it's really because we try our best to keep our customers satisfied with their food. Sorry . But, overall our McDonalds has improved over the months and it's going in the right direction :-). read more

In store for 25 minutes to buy two gift cards. Manager could not process my transaction. Did not care.

I've ordered 2 big macs drive-thru & Deante(who works there) told me to full up so he'll bring it out. I waited about 25min and 2 person behind me got the food & left already. No one come out so I had to get in to ask where my food is, Deante had an attitude & told me like what can I do, we have short staff, ask me I want a refund. He totally forgot about my food & didn't even say I'm sorry, just so rude!!! McDonald's really need to hire right service people & train them like Chick-fil-a employees, cuz I never had any problem with them!! I never go back to this place & no McDonald's!!!! read more

This place sucks. we went through the drive-through and there was no one there so we decided to park and go in, and when we walked in there was a cute crowd of people waiting for someone to take their order. we waited for about five minutes and there was no one to be found in the McDonald's and so all of us went in the back and still there was no one to be found. A woman finally comes out and she says we are busy when there was no one even there. and it's 10:30 pm! don't go here you will not get your food... read more

Terrible service period Bc these guys take too long. Don't come to this McDonald's trust me