As I start this review I really question myself and what I have done wrong in life to be taking the time out to review a fast food restaurant, such as Mcdonalds. Normally I wouldn't pay much mind to a fast food place that screws up my order occasionally, etc, but that seems the norm for this location and it's beyond irritating. Why do I keep coming here you ask? Well, unfortunately this is the closest fast food to my house (a mile) and by the time I make the decision to eat Mcdonalds, I am ravenously hungry and lacking better judgement. Three incidents have really aggravated the crap out of me. Keep in mind, I've probably only ordered from here like 6 times, and so half of my experiences have been bad ones. Strike one: Gave me a fish sandwich meal instead of the 10 piece I ordered. They should have to have people buying fish sandwiches sign a release, and definitely double-check the order anytime someone orders that, because I highly doubt they sell more than like 3 a day, and that's probably to the same person who smells like cat pee and wears a cloak. Took forever to get my meal replaced. Strike 2: Cold fries. I don't know what's up with their fryers, maybe they're not hot enough, or maybe they just let the fries sit for a long time but it seems I always get luke warm food from here. Mcdonalds' has a very low shelf-life of the food actually tasting good, and half this time has already gone by when I get the food barely warm. By the time I get home it's like I let it sit on the counter all night and then ate it the next morning. Not good. Strike 3: Today I ordered another 10 piece large meal and when I got my fries I was actually baffled as to how they got through the window. I had literally half of an order of fries. When I sat through the lunch rush to get the rest of the fries I paid for the employee at the window gasped at the lack of fries I had. I know , I know, this is Mcdonalds. But at the same time, I have always been a fan (and luckily not overweight) and I have never been to a Mcdonalds that consistently gives you crap food and service. Get it together people.It's clear that the manager of this place doesn't really place any value on customer satisfaction and probably ride on the hopes that people will just chalk their shortcomings up to being fast food. I'm not, YOU'RE BETTER THAN THIS. haha, thanks for reading. If you can avoid this place, do so. Or you'll be making a couple rounds around the drive-through to have them fix your food. read more

This mcdonalds I go to very often and they provide greet service. But today I noticed that there was a new girl with long blonde hair(I didn't get her name) at the window and she messed up something on the computer. Her manager came back there and called her stupid infront of us and talked down on her for one mistake. She's new. I'm just upset with the manager or person in charge this morning for acting like that towards her and making her day harder. read more

Terrible. It's McDonalds, there's no guesswork. You're told how to cook the food and for how long. So why is it that every time I've ordered food from here the fries aren't cooked? When I asked that the fries be cooked fully, the employee was glad to oblige, but then got yelled at by the manager/ or owner about the line, which there was none (drive thru). Quality of food doesn't have to be sacrificed for fast service. Although, this location doesn't have fast service either. The employees, aside from that one older gentleman who was either the manager or owner, have been friendly and helpful. From now on, I'll drive the extra 20 minutes to go to McDonald's in Green Cove Springs. read more

This location is the only location that gets my order correct and their customer service is great. I use the Mobile app which is fast and easier the waiting in the drive thru line. read more

One of worst McDonald's, ever. Its not even opening for 24 hours. It shut on me right after one car front of me. Wtf!!! Sickening McDonald's. Even Burger King open in the area. Those people are sucks and the manager with the opening to close. Sucks!!!!!!!! Don't go there to waste ur time! read more

TOTAL WASTE OF MONEY. The patties in my burgers were raw. 3 burgers in the trash. Won't be coming back ever again.

pulled up to the window 15 mins before closing and they werent taking orders. completely ignoring everyone. god forbid you do anything after 11 read more

Everytime I come up here the fry's are cold the buns are hard and I have to Waite for cold food.

So I'm sure anyone over 30 remembers how McDonalds used too actually provide a burger that didn't look like it came out of a blender. Well now it seems that's how they want it to look. Three pickles on the far right special sauce on the opposite corner and onions in the container not even on the burger.... so disappointed read more

The worst McDonald's in St. Augustine. Always messing up orders. The fries never have salt on them. The chicken sandwich is sometimes over cooked The people that work there only care that they are getting a paycheck. read more

This location is very slow! Every time I do stop and order food, the order is wrong. I have to return to the line because the teenagers working in here don't care about customer service and making sure they are entering the orders correctly. You can't see what you order and they don't repeat the order back to you. CHECK YOUR BAG BEFORE YOU DRIVE AWAY! read more

don't expect much from this mcdonalds! the service is terrible and there is little to no respect for the customers. They supposedly close at 12:30 but were physically locking people outside and it was only 10:30 when i was there. The food took forever to get out but i mean what can you expect, it's mcdonalds. not to mention they were not wearing gloves or hair nets while preparing the food! i do not recommend going here especially if you have kids because there were shirtless men and the employees did not care! read more

Terrible! This location manages to get our order wrong every single time without fail. Interactions with employees are among the worst customer service experiences ever. If you really need Mcdonalds drive to 210. read more

Probably the slowest McDonald's in the world, second to the McDonald's on Ponte De Leon in downtown St. Augustine. People are nice and the food always turns out but it's. so. slow read more

Came to this Mc Donalds around 9:20 pm and stayed in drive the for more than 5 minutes and no one came to microphone to get our order , then we drove up and she was there and not once looked on the window and when she finally saw us she just ignored us. These people dont want to work. I will make sure to let everyone in my neighborhood know of the awful service given to us at this location. We had to go to another Mc Donalds. read more

Tonight we waited in the Drive Thru Lane 1 while watching 2 cars get service ahead of us in Lane 2. We backed up and went to Lane 2 for service, obviously realizing there was a problem with Lane 1. We were then told to leave and go to Burger King because we backed up from Lane 1 and were laughing in the car. I would have thought laughing was a much better alternative than being angry about watching 2 other clients receiving service before we did, although we were clearly the first car waiting. I was very confused that I was told to leave because my family of 5 was laughing because we seemed to have chosen the wrong lane. Making customers wait, then being told to leave is horrible horrible service. read more

Definition of insanity -doing the same thing over and over expecting a different outcome. How many people have to complain about undercooked french fries before you get the message! I must be insane for continuing to spend money here when you clearly don't give a hoot! Can't wait until you have competition in the area. Once that happens people will have a choice and I hope it directly affects your bottom line! read more

Whoever came up with the new inside concept has a McBrain the size of a Happy Meal. 4 kiosk's, 1 cash register going and most people are ordering at the counter. They have made fast food a synonym for slow food. 10 minute wait, along with others waiting for 2 egg McMuffin's, seriously. Terrible. It seems like the drive-up is job one, inside? Not so much. read more

It's funny to me how there can be only 1 fast food place in an area that's constantly busy & they STILL have some of the worst food prep & customer service. Pretty sad. Hoping this place goes under so the employees that are working there, (minus maybe 2) will understand that you can't treat people like crap & expect to have a job. read more

This is a nice location because it's so new BUT they often mess up orders. I've only been a hand full of times (usually through the drive-thru) and I think something has been wrong every time. Moral of the story --check your order before driving away. Otherwise, it's a quick, convenient location. read more

With this McDonalds, you've got a 50% chance of either cold food or stale food. You must ask for Fresh Food or they'll give you what's been sitting there awhile! read more

It's mc donnalds, what can you expect, greasy hamburgers thinly sliced hamburger paddys, that are soggy and taste like shit as well as the limp cold french fries, on the plus side I have to give it 4 stars for being the only fast-food joint in the area. read more

This mcdonalds is disgusting it is always filthy, no one cares, they get orders wrong and the tea tastes like it sat out from last night. This has been happening over the course of the past year. It has gotten so bad we do not want to go in there period read more

They don't even deserve one star. By far, the absolute WORST & SLOWEST McDonald's I've ever been to! As others have stated, line constantly wrapped around building, and it takes FOREVER to order! If you're in a hurry, DO NOT GO HERE! I don't know what going on inside, but changes need to be made ASAP! It's ridiculous! I've also yet to order a single sandwich that I don't have to open up and rebuild because it's all over the place! The employees, minus a few that are very nice (esp the young man with the ponytail), are rude, short and unfriendly. They ,most visits, haven't even said a single word when handing over the food, just shut the window. I wrote this review while sitting in line waiting for a single med black coffee. Seventeen minutes later, I get to window, my coffee hasn't even been poured. Young man left me sitting for a good 3-4 MORE minutes (with the window open) before even turning around to make it, never speaking a word. I have to add that, this time, the morning rush was over so the line only expanded a couple cars past the menu board, and it still took about 20 minutes total to get a coffee....This place should be shut down if changes aren't made! read more

I've always had a nice experience at this location. Never had any mistakes on my orders, the kids who work there are always friendly and food is exactly what I'd expect. read more

Coming from the Washington D.C. area, this McDonald's has relatively quick service, and I have never had to wait more than 5 mins when going inside to place an order..and I have been there during lunchtime! The drive through has more of a wait time than ordering inside though..Overall, this establishment has good service and it's quick and clean. The only issue I have noticed is the sweet iced tea. Sometimes there is some funky taste, which I end up pouring the tea out. They need to check that out..Maybe clean the pictures better? read more

Nicest workers!!! Food in drive thru is always double checked for accuracy which is great. Only cons: a little slow paced from what I'm used to and always an issue with the frap machine. read more

Worst McDonald's ever got my order wrong twice ! Not hard to count burgers!! And staff was on a cell phone at the counter flipping through Facebook . 15$ an hour I think NOT!!!!!!!!! read more

Every time I order breakfast at this McDonalds the muffin/roll is stale and hard to chew for myself and my 9 & 6 year old daughters! The staff is friendly....just need to work on food quality read more

If you want crappy service this is the place to go. I work at firehouse and I know how customers should be treated. But these workers here do not. I ordered on the screen instead of going to the counter. After I payed for my order I went up to the counter to ask for two large cups. After the tall girl who was on cash got done taking the ladies order who was in front of me she glanced at me and then walked away. I guess talking to her friend working the coffee/slushy station was more important than helping a customer. After I finally got my cup I went to go get sweet tea and the one in the lobby was out of tea, so I had to go back to the counter to ask for sweet tea. When I got back to my table and drank the tea it tasted like straight water. I also ordered a double quarter pounder no ketch up, no mustard, extra pickles add mayo. Instead I got a double quarter pounder with extra mayo I'm talking an inch of mayo and 3 pickles. Very disappointed and I will not be returning to this McDonald's. read more

Owner acts very rude and food orders are always wrong! I agree as well the place is not clean and the drive thru does take forever...

I'm the person that you can give me a piece of hair in my food and I won't complain. Everybody makes mistakes. But this is honestly one of the worst McDonald's I've ever been to. I come here often, at least 1-3 times a week or more. Like another reviewer mentioned, the food is usually a 50/50 chance of freshness. But recently it's almost every single time old food. I don't even bother with the French fries because 95% of the time I can taste that they have been sitting out for a minimum of 30 minutes to an hour. I've waited 15 minutes for a burger and fries only to unwrap food that has been sitting out so long the cheese won't even melt on the burger. This is usually at night. The employees are almost all under the age of 18 and do not care that they are handing people old food. They stand around on the phone and talk to each other about the latest high school drama. Sorry, I work a full time job, I work hard for my money and when I come here I'm expecting fresh hot food because that is what I'm paying for. Please do better and hire people who have standards and can maintain a smooth running restaurant and give people what they are paying for. read more

Evidently they do not have the technology to stay open 24 hours and actually have a credit card machine that does not work. If you're on a road trip and show up after 1 AM they will ask you to pay for cash only which is very sketchy for any business owners perspective. read more