Yeah, there are probably better burgers elsewhere (I actually like McDonald's burgers as fast food burgers go.) But sometimes I just want something reliable and at McDonald's I know what I'm going to get. I've lived in this area for years. Some years I've visited more frequently than others but I usually visit this store at least a few times a year--usually the drive through. I don't know when they did their renovation. I think it was years ago, but my first time inside was a couple weeks ago. The "new" interior is grey and sort of industrial. It still feels like a McDonald's but the seats at the side window feel sort of cafe-like. I'd sort of consider coming in the morning just to relax with a cup of something. Today, I had a taste for a burger but nobody else in the house did. So, I decided to go to McDonald's because I knew what I'd get. However, I tried the Big Arch, something new. I had to wait a few minutes; so I think it was cooked fresh. Yay! I got home and tasted it. Nice burger! Yes, it's basically a double quarter pounder with a different bun and sauce, but it's a good burger nonetheless. At $8, it's a pretty good deal. If I get it again, I'll ask for less sauce, more pickles, and bacon. If they had a deluxe version with slices of tomato, I'd be happy. read more

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The service at this location is constantly poor. Avoid. They have also updated the restaurant so it appears that no one works behind the counter and while your wait too long for your food, you are force to hear the constant sound of alarms going off. Miserable. read more

Yassssss! McDonald's brought back the Happy Meal buckets! I feel like a kid again! Plus you can't go wrong with chicken nuggets, French fries and wash it all down with a sweet tea! Lol! read more

McDonald's - Fast Food Near Me - Severn, Maryland

This location is the worse. They consistently miss food so check your bag every time BEFORE you pull off or leave the restaurant. Management/owner could care less about customers. The staff are nice which is the only saving grace. I purposely drive to another location further away because this spot is so very bad. read more

You get what you pay for. And sometimes you don't. That should be your slogan on that old sign outside in the air. Give me my sweet n sour sauce if I pay for it. read more

New look, same old lackluster service. Placed a mobile order. Arrived at the 2nd window. The worker says there are a few things holding up the order, mainly fries. They have me pull into drive through spot 1. They made spots knowing that the service would be slow. I think that says it all. I wait for 10 minutes. Three or 4 cars go through the drive through. Finally someone comes out and hands over bags of food. Make it home in under 5 minutes and guess what? All the food,including fries,are cold. That's the last time I will be going to this location. Funny that their bad service is pushing me towards chick fila. Good job Mcdonalds! read more

This McDonalds is a blight to its already failing reputation. No customer service 7:00 AM and no one to take your order in the drive through Walk inside and the entire staff is standing around talking. When I ask if they are serving. The employee says it's shift change and I should already know how that location gets down??? Maybe they are about to shudder their doors soon. If not, they should consider it read more

Not a good experience. My order incomplete when I received it. When I went to cashier she shouted client whining about an"apple pie". Whining??? How unprofessional . Totally frustrated. I did received my apple pie but not going there anymore. No wonder the reviews are not the best. read more

I want to say I stop at this McDonals 4 times a week on my way home from work. I have never had a problem even with my very specific order requirements. Everyone is friendly and it shows with smiles and greetings and thank-you. Jimi Harris read more

This is the worse ran fast food location I've ever been to. If you come early in the morning they will say they don't open until 5 am, though it is advertised for 24 hours. At times if you come before 6 am they will say they are closed for maintenance. It is an ongoing issue. Service when you get it can be horrendously slow. read more

This is the wort..they are never staffed , totally disorganized .why are they allowed by corporate to operate like this. ..prefer are backed up and employees are texting and chatting on their as 5pm in the afternoon in a Saturday .. is there any management oversight of this bus store at all? read more

Bought ice cream here. One of the best ice cream here. One of the best McDonald here. Very clean. Staff here are very friendly. Ice cream $0.99 here. Unbeatable. read more

I avoid this McDonald's any chance I get. I live 1 minute away but I'd rather drive to Jessup for McDonald's. almost always they are serving food that is not edible. I don't even know how it's legal let alone how they continue to do it. I use to be able to go during a certain time of day with a different shift/crew and would get much better food service but that has changed. twice this week I have taken a bite of my burger and had to spit it out. one of those times I was actually gagging. i have no idea how this location is still open I know I'm not the only one getting these results. read more

DO NOT EAT HERE! Every time I've given this location a chance, they found a way to screw it up! I had my friend order a fish fil a sandwich with specific instructions for it to be made to order! Opened my sandwich when it arrived and it was crispy, dark and disgusting. See pictures below! read more

McDonald's - Filet O Fish - Fast Food Near Me - Severn, Maryland

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By far the worst place I've ever been too . I waited outside for over 30mins and the general manager Amoaka . Lies and said that she just came in when I seen both managers here with a lot of hair in a black scarf and the other older lady with glasses all pass me as I was in the direct front window where yu are suppose to get food . I already had called after waiting 10 mins to make sure they were open . This is the worst location and the only close 24/7 one near me. I wish they would either shut down or get a whole different staff. I'm pregnant and waited 30 plus minus for nothing . read more

Says 24hr drive thru. According to the young lady this morning at 5:20am, they don't open till 6am. 9/10 the person taking my order when they do manage to open before 6am (which is inconsistent) never has a decent attitude. Short answers with no response to the words I utter (thank you). It's a wonder how McDonald's can remain in business with places such as Chick-fil-A around. McDonald's could take a page from their book and put the customer experience as a high priority. These jobs are meant to teach you how to work, have customer service and have some responsibilities. McDonald's should keep that in mind. Ambiance reeks of attitude, Floors are slippery and the food is what you'd expect but overpriced these days. read more

I have lived in Severn for 15+ years and never have I ever had a better McDonald's experience than tonight. It was a Friday after bar close so I did not have high expectations BUT the person who was at the window at 130am tonight was fantastic and was a fresh breath of air that I think everyone needs when they order late night drive thru.. I'm sad I didn't get her name or have her my card because I would immediately steal her for my restaurant. She was amazing and I hope this gets to the correct people. Give her a raise. read more

It's dirty in here. Had my family not been so hungry we would have left. Veteran's day, they don't honor a military discount nor did they honor Veteran's day. Behind the plexiglass is a mess. The health inspector needs to come in here. I've never eaten inside after 3 drive thru visits and based upon today, I will NEVER come back to this one. read more

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Horrible experience. i've been there about 4 times and all of the times i threw up! the service is horrible and they don't even get your order right, only go here if you wanna get sick! read more

-1) Donuts stick is so old, soggy. -1) Hash brown taste weird. Either missing salt or it has been sitting for a long time. -2) staff shouldn't be drinking coffee while working and serving food. -1) This McDonald's is more expensive than the McDonald's 5 minutes away, for the exact same items. Store is very clean and modern. Drink bar is also very updated and neat. read more

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I wish giving zero stars was an option. This is one of the worst McDonald's I've been to. Drive thru orders are typically inaccurate and the quality of food preparation is typically subpar.. Even when ordering from Doordash, they fail to get the order right. This store's issues are not covid related as it was terrible prior to the pandemic. I hope the McDonald's Corp reads these reviews, because this store needs corporate intervention ASAP! read more

If you were the only person in line you'd still have a 15 minute wait and your order would be wrong. This has to be where they send the worst workers in the tri-state area. Latest and greatest was a cup of vanilla ice cream with a pinch of Oreos on top instead of an actual McFlurry read more

The service was horrible. nobody is ever at the drive thru to take your order. and the food isn't the best. this is the 4th time that they have a bad service. read more

This is the worst McDonald's in Maryland. They tried to do what chick Fila does by having order takers outside. I sat in line 3rd car back for 11 minutes waiting to order. I would of left line but they blocked part of it off so you had to wait. 18 minutes to get my food. I can't believe this place is still open. It has to be one of the dirtiest McDonald's in town. When the back door is open you can see all the trash on the floor and the stains on the wall. read more

Idk what the hell they do here all day, there's TWO women that work here that consistently have a good attitude. They never have both drive thru lanes going at once, it's always one person going back and forth. That's when they acknowledge you.I just watched 4 cars order through the other lane while I sit here. A week ago my husband and I were here and they had people pulling up to parking to wait for their orders. After 10 min my husband walked inside and everyone working there was standing around the counter where one employee had SHOES being delivered. You guys are awful read more

Ssssslllloooooowwww! From time of order to food in hand - 47 minutes! We were the 6th car in line.... When finally get to the cashier, she informed us the ENTIRE kitchen staff walked out, only 3 workers and manager left to do everything. The cherry on top, the Sprite tasted like carbonated water. read more

Absolutely ridiculous customer service last night. Doordash order picked up for customer. Hands me the bags not tapped. Big issue as it's a McDonalds corporation policy. Politely asked her to please put them on. She refused in front of her manager, said it was ok. I said no it's not but didn't have time to argue with ratchets. Remedial training please read more

McDonald's - Done poorly and wrong - Fast Food Near Me - Severn, Maryland

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I have been here numerous times but they always "miss a burger" and played stupid. Or they would charge you a L meal but gave you medium fries. It has happened more than 6 or 7 in this year. So I don't think it is an "accident". If you really need to get there, please check your bill and "count your food" before you leave. read more

Yuck. This location has those self- ordering kiosks. I wanted to pay cash and the female at the counter gave me attitude because I hadn't known to pull the small slip of paper out of the kiosk. Dining area was unappealing with trash left on several tables. I asked for ketchup on the kiosk order but it wasn't provided. read more

Horrible service for a McDonald's location, poor food temp and quality, need to have managers on-site

I will never be back here. I'll live here 25 years. I will never come to McDonald's again. I'll go to mcdonald's 3 to 4 times a week here. Everybody there don't know what they're doing. Sloppy and no management. They can't even get your order right and it's cold. And I'm the only person was inside the store as a customer. Things have fallen apart, the management sucks people are ignorant. Even the manager told me have a blessed day. They don't even care no respect. I will take my money somewhere else. read more

poor management and they have mice!! Everyone is rude and they have attitude problems. The only nice person was this young lady name quinci

I got a bts meal and they didn't give me either of the sauces it came with. The nuggets taste like they've been put through a dehydrator, after my second nugget i found a fly under one of them. Plus the girl at the window was rude as anything. I tried to say hello, thank you, have a good day, etc and she just stared at me like I was stupid. read more

McDonald's - Fly in my food - Fast Food Near Me - Severn, Maryland

Please, please, please fix the accuracy/quality of drive-thru orders! The last several visits to this McDonald's ended up with several mistakes on each order. These mistakes caused several sandwiches to be inedible by our family members; which provided them nothing to eat, and wasted our money. Other mistakes like incorrect condiments or sandwiches just left the consumer dissatisfied, but atleast they were able to eat something. We've seen countless mistakes regarding our order on the receipt, a couple issues (rare) from the cooking line, and several incorrect items issued from folks at the drive-thru window. A vast majority of these issues go away when ordering at the counter. We hope this review helps. This is our local store and want it to succeed! read more

It doesn't take much to make a customer happy. This location has yet to figure it out. The employees at this location have no problem saying no to their customers. They can't make a cheeseburger happy meal there. The app does not allow it. When I asked them to put a slice of cheese on the burger they said they can't make any substitutions with a mobile order. They can't? Or won't? So I recommend driving a couple minutes further to Odenton. read more

Come of you want to be disgusted! I order a classic Ice Carmel Coffee and a Hot Fudge Sundae. The Ice coffee was barely filled up. I took three sips because I could not believe, how in the world do you forget to put coffee in a COFFEE drink!!!!!! It was a cup of milk and sugar. The second issue, the hot fudge. I took a bite and it was hard and powdery, it was like I ate Nesquik. Third, the furniture is falling apart.They are using old wet cardboard to hold up the trash can. This so called fast food "restaurant" is such a disgrace. I don't even think roaches want to eat here!!! read more

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Demoting to 2 stars due to repeated disappointment. Drive thru out of order on both lanes. read more

McDonald's - The drive thru is out of service. - Fast Food Near Me - Severn, Maryland

Bruh! Since my first review of this place it has gotten ridiculously bad. They consistently mess up my orders, and today I finally decided that I can't continue to come to this location. I pull up to the drive thru where the young lady rushes through my order (premium crispy chicken sandwich), without even asking what size I would like to order. I try to request a large, but no answer from the drive through. I pull up to the window, but at this point I just wanted my food. I end up with a small meal, with soggy gross fries. I pull off with my food after seeing that everything looked decent. I get to the light, and decide the fries were horrible so i made the move for my sandwich, and when I open it up BAM!!! A chicken sandwich with no chicken on it...like forreal? You would think the first thing you'd put on a chicken sandwich would be the chicken!! Now I have to turn around and go back, and when the manager approaches the staff, they try to tell her I didnt get it from there store...lls while she was clearly holding the receipt from about five minutes prior. She then holds me up further to yell at the staff, instead of just giving me the refund that I requested as soon as I walked in. There seems to alwagts be something wrong when I order here...So I just decided that I wont. read more

This McDonald's has those automatic cashiers, as usual go there and place my order, hmm machine has no paper, ok, so I pressed the help bottom , no one shows up. So I'd wait in line it's all good, tell the cashier machine is out of paper, she doesn't care, ok it's fine it's not my business, waited like 15 min my order is up, so I grabbed it and leave. My mistake was I didn't check my order, see the problem is not the cashiers or automatic cashiers , even tho I place the order thru the machine , I still got the wrong order. Smh. read more

McDonald's - This self service cashier ran out of paper, told cashier but it seems like no one cares. - Fast Food Near Me - Severn, Maryland

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This McDonalds was a pretty bad experience. My husband and I walked in to a long line with no cashier, customers complaining about the service and their incomplete orders, and people leaving. We decided to just give it a chance since we're already there. BAD decision. The young lady at the register was already frustrated with whatever was going P with her coworkers that she pushed that attitude onto me and my husband as gave us such an attitude like she was annoyed with us and we were stupid. Do not eat here, they are rude and disorganized. read more