I would normally never review a McDonald's, but this one really is spectacular. I stop here every morning for coffee and a McMuffin on my way to work. The employees are so friendly and upbeat. Their service is very fast and the food is always hot and fresh. Even with the amount of traffic going through here they are really efficient. The employees really seem to take pride in their work and it shows. I see the same people every morning and we always talk and laugh. Douglas is such a nice guy and always makes my morning pleasant. read more

Be very careful if you go here after you've had a couple of drinks they call the police. They are awful servers and food sucks customer service is terrible! read more

Got charged 1$ for my drink and showed them it charged my account and they said that it didn't go through because they needed the managers fingerprint? It charged my account and didn't get my drink terrible service Hispanic manager was not respectful and was very rude and yelling at me over a 1$? This is McDonald's stop being cheap. read more

So nasty. We ordered a 10 piece meal and a deluxe quarter pounder meal. The chicken nuggets were stale as hell. The sodas had zero carbonation and not even filled all the way. The medium fries were only filled half way and the quarter pounder was still raw my boyfriend didn't notice until he felt the meat from the patty was mushy in his mouth and he looked to see that it was still raw. This is disgusting. And read more

McDonalds - Still raw - Fast Food Near Me - Schiller Park, Illinois

To whom it may concern, I am writing to file a formal complaint regarding the unacceptable customer service I received at your Schiller Park, Illinois, restaurant on July 12, 2026 08:32am I placed an order through the McDonald's mobile app and received confirmation that my credit card had been charged. When I arrived at the restaurant to pick up my order, the manager(Latina in her 50's to 60's) informed me that my order "did not go through." I explained that my credit card had already been charged and provide the order Number, but instead of offering an explanation or attempting to resolve the issue, the manager simply turned her back and walked away. I found this behavior to be unprofessional and disrespectful. I understand that technical issues can occur, but customers deserve clear communication, courtesy, and assistance when problems arise. At no point was I offered an apology, an explanation, or help in resolving the charge on my credit card. I am requesting that this incident be reviewed and that I receive a refund if the charge was not already reversed. I also hope appropriate steps are taken to address the level of customer service I experienced so that other customers are treated with the respect and professionalism they deserve. Thank you for your time and attention. I look forward to your response and a resolution to this matter. Sincerely, Andrew read more

This store and many in the area owned by same family. I'm don't with all of them, terrible customer service disorganized. If you want to be late for work and have someone act like you don't know what you're doing because they can't figure out their job come here. read more

Love McDonald's and I think the McDonald's app is GREAT (I wish everyone used it to make things easier and faster). This particular location really dropped the ball today. They have one of those "split" drive throughs where they alternate orders between sides. I pull up to the speaker, nobody in the other lane at this point. The gal says the usual, "Welcome to McDonald's, will you be using the mobile app today?" YES, the code is XXXX, I reply. Then... crickets! ZIP, ZILCH, NADA! No reply. A car pulls up to the other speaker and their order is taken, and they drive up. ME? Still nothing. So I'm like "hello?" 2nd car pulls up to other speaker, orders and pulls up. ME? Silence. 3rd car pulls up to other speaker and orders. ME? I honk my horn. beep, beep.... and still nothing. 3rd car pulls forward (now the line is full of cars in front of me, blocking my way. ME? HELLLLOOO??? Finally gal comes back, can I help you? Needless to say I gave her some "kind words" told her I didn't want the order anymore (couldn't take a chance on any gross retribution). Let's face it. McDonald's doesn't need me or care about me, and let's also face (part II), I'll probably go there again once I calm down, but F.U. for messing up my entire lunch break, you bastards. This was a McNightmare today. read more

Went to drive thru at lunch. Ordered 1 1/4 pounder NO SALT 1 fry. NO SALT 1. REGULAR COKE RECEIVED 2 1/4 pounder WITH SALT 2. Fries. WITH SALT 2. DIET cokes So every item was wrong and I received and paid for twice what I ordered! No reciept. Had to go off to side and wait which is fine as it's a special order. Guy comes out with order. Double everything, no drink. Tell him I don't want double and try and hand him the bag back. He grunted something, did not take bag back. He saw I didn't have a drink and he said drinks and held up one finger. I reminded him, regular coke. He comes back with a tray with 2 cokes, both Diet. So I got charged double and got two of things I didn't want. So I went back to work opened a can of coke, threw their cokes out. Pcoceeded to eat the food with the salt, a little salt not going to kill me. I can save the second for tomorrow but the fries are never the same. I think the people were new but obviously inadequate supervision. Especially since it was lunch rush. Second bad interaction in a row. Different location Ordered two cheeseburger combo without the cheese. No salt on anything. So should be Two hamburgers, got one hamburger, one cheeseburger with salt One fry, got two fries with salt 1 regular coke, got 1 diet coke Complained to the girl who gave me my food at third window. She held up one finger, thought she would be right back, never came back. Went through drive through again to at least get a regular coke. Got my regular coke finally. When I pulled away I looked at my clock and I was there 30 minutes! read more

First of all they can't even get an order correct. On top of not getting the order correct they like to serve you with plastic in your food. DISGUSTING AND UNSANITARY ASF. read more

McDonalds - Plastic in food - Fast Food Near Me - Schiller Park, Illinois

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So disappointed. Asked for a regular burger. No onions. No pickles. 3 pumps of Big Mac sauce on it. Had to explain it at least 5 times. I don't know why I had to explain it so many times. It was a very cut and dry order. Confirmed the order on the screen and with the cashier. I ended up with a burger with no pickles no onions and 3 pieces of bacon on it. The food ticket says the order correctly, but the burger has absolutely no Mac sauce on it. I'm just really annoyed because the order was so simple and somehow it was such a problem to execute. This isn't the first time I've had my order completely messed up or I've been charged for things and was never given them. read more

McDonalds - a bacon and cheese sandwich with fries - Fast Food Near Me - Schiller Park, Illinois

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I live near this McDonalds and it is sometimes, my only choice for takeout. On 4/28/23, I was there around the lunchtime hour. 12 hours later, with NOTHING else in my stomach, I developed chills, a high fever, diarrhea, and projectile vomiting. I have no doubt (being an R.N) that I was poisoned with salmonella pr e-coli bacteria. It took 60 hours to rid this from my system. I wished I had gone to the hospital, for documentation purposes, but that is not what I am about. PLEASE, beware of this location. read more

Worst Mcdonalds that I have ever been to! Slowest service,cold fries and all little pieces. I have been here many may times but lately it has been very shifty. BAD SERVICE AND COLD FOOD. TIME FOR A NEW MANAGER. SORRY BUT START PAYING ATTENTION TO YOUR STAFF. read more

What more is there to say when you find an ant embedded to your breakfast sandwich...I literally just went from starving to not even hungry anymore. read more

McDonalds - Literally just found an ant in my breakfast sandwich!! - Fast Food Near Me - Schiller Park, Illinois

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Went through the drive thru today, I asked for fresh fries, because there's nothing worse than getting home and you have LIMP FRIES!!!! Guess what? They gave me LIMP COLD FRIES!! Come on McDonald's!!!! Get it together! read more

I stop here every morning to get some coffee before work, and each morning they have trouble receiving my order. A large hot coffee with mocha should really not be that hard to order. Every time they either give me caramel or a regular. And when you try to correct them they start giving you attitude. You correct them and still receive the wrong type of coffee. At this point, one might wonder if it's just out of spite. read more

FIRST OF ALL... Not only does this mcds gets my order WRONG 3 out of 5 times... when they do get it right, is because I spent 5-10 mins in the drive-thru.. I worked there years ago and NOTHING takes 5 mins to cook... This time, they forgot the drinks and toys for my kids.. whatever, I have drinks and toys at home but they counted a ball of crust as a nugget.. no chicken inside, if we can call it "Chicken". (Picture attached) The only reason I keep coming to this mcds is because it is the only one on my way to work. Perhaps management needs a little talk? C'mon Juan Mendez! You can do a better job. read more

McDonalds - two fried chicken nuggies on a napkin - Fast Food Near Me - Schiller Park, Illinois

I'm on my monthly I would like to add I ordered the Big Mac meal and what I got was not that it was in fact a deluxe crispy chicken sandwich I literally almost cried but I was looking for to my Big Mac and did get that they may have mis-heard me while ordering but I'm still very sad read more

The phrase, "if you've seen one, you've seen them all", applies here. My wife will only get one of the salads, because her grilled chicken sandwich was a little too dry; of course I'll eat just about anything here, although my go-to is the quarter pounder with bacon. I've given up on the fries for now because they've become too salty. And the online ordering isn't worth it unless you want your order specially modified; we waited what seemed like a ginormous amount of time at the designated parking spot, so you'd be better off ordering old-school--at the drive through. read more

horrible service time for a new manger. she was really rude and was a racist skank. treated me horribly and overcharged me. VERY SLOW took like 20 minutes for my order to come out and there was no rush in the store. Very very very rude service. McDonalds take matters into your hands. read more

Worst MCDs ever the lady that does the drive through orders is the worst. You gotta repeat your order 10 times and she still gets it wrong. Then when you go back and say they messed they pretty much tell you that you lied! STAY AWAY at all cost. read more

Paying for food at window, can see in front of me employee waving my bag in air like an idiot. Hope my food wasn't cold. Food part. All I ordered was two hamburgers and fries . Fries were cold and hamburger, wait for this. Had a ton of salt on it. Why do you salt customers hamburgers? Tasted bad after first bite and I threw them away. Manger, you need to train your workers properly. read more

I really enjoy this McDonald's and they always get my order correct. The fries are ALWAYS fresh and hot and never had a problem with a cold meal. I enjoy the swiftness of the crew and I always get my order fast. I have yet to order a picky meal but I do believe that they would get it right either way. I love the way they renovated the place as well!! Looks super clean and nice. read more

I don't even think the workers know how to read or speak fluent ENGLISH. Paid for a steak, egg and cheese bagel. Got a toasted bagel with NOTHING on it. Spoke to the manager, who could not understand me. Learn English or give the food for free and see how the employees like a zero paycheck . These people DO NOT deserve $15.00 an hour. Give me a break! It's fraudulent to cheat customers and then pretend you don't know English. read more

Placed an mobile order today for my kids, Never had any problems before till "Dianna" tild them she has no idea what to do and stated she can not do anything!!! The app already charged my card yet kids left hungry and no food!!! read more

They're general manager always makes sure all consumers leave satisfied. They're restaurant has a very nice environment and is very clean.

This place is horrible. The people are friendly, but that doesn't make up for them getting every order wrong . I either get charged more than what I ordered or simply they get the order wrong. I work across the street and I still will travel to the location on river road and grand instead . read more

At night, I SPECIFICLY ASKED for fresh fries, the manager with the long hair, microwaves my stuff, I know of of the employees, he told me. . avoid nights read more

I usually stop here in the mornings. Most of the time they do quite well, but they can't seem to cope when 5 cars are in the drive though. Today it took 10 minutes to get through. The person taking the money was fine, but the person doing the orders was more concerned with stuffing coupons into the bags that they forgot the requested condiments. Come on McDonalds! You wrote the book on Customer service. read more

Every time I go I order chicken nuggets with sweet and sour sauce, even says it on the screen and receipt. Yet every time, I only get barbecue sauce instead. It's not that hard, and it's an error that should not be systematic. Kind of ridiculous read more

You must be outta of your mind. I stopped in the McDonald's by the airport where I work for lunch. I ordered the 2 for $5 Big Mac and Quarter Pounder sandwiches. I also asked for a cup of water in which to mix my ice tea liquid. The girl (the manager) at the counter wanted to charge me $.027. $0.27 FOR TAP WATER. YES WATER FROM THE DANG FAUCET! I told her to keep the water. I usually buy breakfast here every morning, but might rethink do that. On second thought I have rethought the idea, and I will NOT be buying my oatmeal or anything else for breakfast at this location. read more