Unfriendliest location of world's unfriendliest fast food corporation. All the doors are locked, the signs directing people to "unlocked" doors don't, the bathrooms are inaccessible. We went to a far more welcoming Burger King across the street. On our return trip two weeks later, we didn't even try the McDonald's. read more

I'm a doordasher and after waiting in the lobby for 10 min, I asked where the order was. They didn't have it, because they cleared it, so I had to give it to them again. The cooks were singing the Spongebob song loudly. One employee named Michael was itching his junk and helping prepare the food. May I also add that he was not wearing gloves. They were throwing empty boxes all over the place and using profanity loudly despite there being families in the restaurant. I finally got the order after 32 minutes but they put it in a regular dine in bag. I had to ask them to seal it up in a doordash bag. The management was decent and apologetic but every single cook should be terminated. Very unprofessional. read more

I live here. It's not that the food was bad, the service was bad pe se. I'm actually writing this out of frustration and because of the danger to employees. It is currently 26 degrees, and there is slick ice on the Asphalt. At roughly 7:45, with no one in the drive through line, I was told the standard, we're waiting on fries "Please pull into slot A". Normally, totally fine. I get it. We got to keep the line moving. I know exactly what that was like. Unfortunately, I draw the line at doing so at the pointless risk of making an employee walk to slot A or B, in freezing temperatures, when no other people are waiting on food, with black ice on the ground. The reason they gave me to keep pulling forward was that "sorry, we're short staffed, can you please just pull forward?" I'm uncertain the logic behind that, as if an employee slips on the ice and files workman's compensation for cracking their head open on a slick asphalt would certainly leave them short staffed. I didn't put up a fuss, I just pulled forward. But, while I doubt McDonalds probably doesn't care about what I think, I at least won't patron a place that has a policy insistent on dangerous policies that could harm the employees. I did my hell time in customer service; I won't risk others to be harmed--because you or this franchise rules insist more on efficiency then safety. Not every customer is attempting to argue when they bring up a point to your employees, sometimes I just don't want someone getting hurt. Perhaps they just get it so often from horrific customers, that they simply just repeat what they say and it's not worth it to put up a fuss. I didn't make a scene or anything, I just did what I was asked, and will have this stance moving forward. read more

The only fast food place that will take 30 minutes to get 3 orders out the window, they take so long to bring out the simplest orders even when they aren't busy would seriously recommend nobody eat or provide busy there in hopes they shut down! read more

some of the food is good, but there's a lady that usually works window, bleach blonde hair, sometimes glasses, she's always extremely disrespectful to me, and had told her coworkers that i was "snooty" for reminding her about our drinks that she forgot and that she wanted to "throw a drink in my face" if i try to say thank you for her service she shuts the window in my face. at first i thought maybe she just had a bad day but it's been every time i go through the drive through, she's just extremely disrespectful. read more

We went to go get some good food and refreshing drinks after practice we go in the drive through it takes forever than order go to at the second window and we got our food and forgot to order an ice cream cone and right as we get there we get death glared and mean mugged we ask for ice cream and she hands our food and keeps being mean and slamming the window she was mad. We got our ice cream they put barley anything on there and smeared it than stared at us so mean and it was genuinely scary and we don't know if she spit in out food. I told her to have a good day and she started at me and gave me a mean look and yet again slammed the window but it was terrible experience I would not recommend going through the window if it is a girl with black hair and bangs read more

Breakfast at McDonald's is something that I've enjoyed since I was a little kid and once and a while I like to come back for some hot cakes, sausage, and those delicious hash browns. Waking up in the small town of Richfield didn't leave me with many breakfast options so luckily we drove by this McDonald's before leaving town. Like I just said like two sentences ago, I ordered the hot cakes and sausage breakfast platter with a hash brown on the side and it did the job it needed to do. The hash brown was crispy and good, the hot cakes were.....well, hot cakes, and the sausage was pretty standard for a McDonald's sausage. Overall, McDonald's breakfast is what it is. It's not winning any awards but the food is alright and the same can be said for the service. When in Richfield, this isn't a terrible option. read more

McDonald's - Hot cakes, sausage, and some hash browns. - Fast Food Near Me - Richfield, Utah

Let's GO Brandon!!!! Even Macdonalds is feeling the Jobama economy! I paid for a McFurry and only got half of it! Hey Ronald at least make the cups smaller so I'm still thinking im getting a deal! FJB. read more

McDonald's - Regular sized mclfurry- barely half full - Fast Food Near Me - Richfield, Utah

Very bad customer service. Tables are all dirty. Food was wrong. Nobody would talk to people at the front desk. This place gets worse every time we go. read more

Terrible wait time in our line that was so much slower than the other line, about a 15 min wait. The cashier did apologize for the wait but then the order we got charged for was incorrect. We weren't read back or told the order we were getting charged for. We found this out once pulling ahead and looking at the receipt. We told what looked to be the manager handing the food. She had to refund the order to charge it again however we had used a $2 off coupon which she did not apply to the order. We told her this and she did apologize but she didnt know what to do then so I told her to forget it. We were not offered anything for all this mess. This is why McDonald's is the last choice to go to and only came here because the other fast foods were closed already. I can see by the 2 stars the service here is severely lacking. Thankfully this was only a pitstop and not somewhere we will be coming back to ever. read more

Ordered a large cappuccino. They only filled it 3/4 of the way. Plus, they wanted to charge us $0.30 for each sauce we asked for. Ridiculous read more

McDonald's - a person holding a cup of coffee - Fast Food Near Me - Richfield, Utah

While McDonalds tries to make things consistent, there is still a huge variance from on to the other. In this case, the variance was the food. We ordered from their all day breakfast menu and what a mistake. The bacon egg and cheese biscuit was stale and hard. It was sitting there way too long. The other weird thing was the drinks offered at the drive thru. Tried to order lemonade but was told they only had that inside. We could get a powered fruit drink at the DT or if we wanted lemonade, they would give us a cup and we could come inside and get it. That was a totally unexpected response. read more

Their burger are really not the greatest in fact I picture then to be fake burgers. I do like their Big Mac's only because of the lettuce, cheese and sauce. Though I do not have they very often, maybe a couple times a year. I feel their prices for the burgers and meals are over prices considering the poor quality of the burger. Though the kids do love them. I personally refrain from eating there. Along with this their customer service sucks. They are so busy getting orders ready that they is no customer service, your meal is just handed out the window with nothing said and the person at the pay window continues to take orders while you wait to pay. read more

Wtf!!!! First of all my McFlurrys were half assed let that go decided to give them another try later o that day waiting for my food and happen to see a mouse run passed the drive thru window then I get to my hotel room and my Big Macs have one slice of cheese each I ordered a large and medium fry and my pictures speak for themselves.....WTF ARE YOU SERIOUS!!!! read more

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every year, twice a year for the past 3 years, my dad and i drive from california to colorado when i start and end my year at college. throughout the years, we have found a bunch of shitty rest stops and have really seen the WORST. one of the things we like doing is reading all of the overly exaggerated reviews of fast food chains, which this particular McDonalds does not lack. First and foremost, this McDonalds is EXACTLY how it is: a fast food place. If you're expecting stellar service or to be treated nicely, you're already asking too much. However, the employees today were very nice and helpful! They made sure we had everything and when I had to go back in to ask for salt, they were having a hard time finding it and they tracked some salt packs down for me! It's also worth noting that there is a small trophy-like statue in their dessert case that reads "RICHFIELD MOST IMPROVED". Judging on this McDonald's past reviews, I'd say they made quite the improvement. I couldn't tell if these reviews were just over-the-top or if they actually fixed the issues they were having! Overall: It's a McDonalds in a rural part of Utah. It's you're fault for thinking the workers will treat you like it's a Michelin-star restaurant. Still, they were really nice! A good start to a day of roadtripping :) read more

McDonald's - big breakfast with hot cakes (already ate the hash brown) :) - Fast Food Near Me - Richfield, Utah

This location appears to be a new remodel or construction. The food and service was good. They had a clean play place which my boy enjoyed. The bathroom had a diaper changing station with sanitary napkin covers, (in the men's room). This is a great place for family's to stop on a road trip. read more

Will never eat here again! They got my order wrong and when I talked to the manager she told me that that's what the girl rang up, so that's what I get. So pissed! What happened to the customer is always right? read more

I will never, ever go here again. Yesterday I entered the store at 1:38 and ordered 2 large coffees. There was only one other customer in line and they were behind me. The crew wasn't busy with the drive through window either, there was only one car waiting. To make a long story short, I didn't get my coffees until THIRTY ONE MINUTES LATER. Three times I politely reminded the two girls behind the counter about my coffee. Neither were rude, but both were obviously incompetent and just stood around ineptly not getting my coffees. I became so exasperated I wanted to scream, and I am usually calm. I don't know what the problem was, but waiting a half an hour for 2 large coffees is simply unacceptable, especially when the place was empty of customers. Now I know why they have so few patrons! read more

None of the staff were wearing masks. The staff forgot drinks for every group in the lobby, including mine. The short female who checked me out was rude. They forgot items in my meal. I wouldn't have left a review if it wasn't for the lack of masks in the entire place, during a pandemic. read more

Frequently something; out of food that's sold on their app, no napkins through drive through, missing item, iced coffee machine was just cleaned and done for the day mid shift, food made in seeming random order so half the order is cold. Just not a very organized McDonalds. Burger King across the street has consistently better service. read more

If you are concerned about Covid safety measures, skip this McDonald's. It was shocking, even by Utah standards, to see nearly all employees wearing their masks below their chins while preparing food and interacting with customers. The customer in front of me was just as surprised and said, "I'm really nervous being in here." I expect some customers will just walk out and choose to eat elsewhere. Ownership and management really need to step up and enforce mask wearing among the staff. read more

This is hit or miss on what kind of service you are going to get at the counter. Sometimes they are very kind, on the spot and knowledgeable. Sometimes you can't get their attention because they are to busy talking amongst themselves and laughing. Like most McDonalds, the ice cream machine is 60% of the time out of order. It's obvious that the kids play land area is in desperate need of a deep clean and sterilization. Restrooms are usually clean. Tables are hit or miss on finding a clean one available. Trash cans are always full. I even witnessed two employees joking about trying to see how full they could get it as they were smashing the trash down with a metal rod. Food has never had an issue. Typical meals. I usually get what I order. read more

The morning of 3/5/2023 my mother and I came through the drive through, it took 5 minutes for anyone to acknowledge we were there, when they did acknowledge our existence the lady was short, rude, and snappy. It was a simple order, breakfast sandwich, hash brown and 2 drinks. When we finally pulled up to the window we could see the bag I was later handed sitting by the window. It took another 5 minutes before the lady ,who took the order, came over for payment, (I just recently found out she was a manager during our later exchange) and handed me the food. I felt it and it was cold from sitting there. She then argued that she just made the bag, said have a nice day, and shut the window in our faces, when I looked back as we left the line she continued to say rude things in our direction as we left (I saw her through the window). So we pulled around and I went in. I told her my food was cold and I would like it remade. She then argued with me some more about how she just made the bag and it only sat there because she had to run my card twice. I don't think she understood that we can see through the window and know that wasn't true. She also claimed it was just her and 1 other person there, which was also not true because there were at least another 3 in the back when I went in. The only redeeming feature about our visit was the kind lady cooking the food who took it upon herself to remake my food and bring it to me while the manager was calling me a liar and screaming at me from behind the counter. Over a breakfast sandwich and a hash brown. Maybe if you offered a better wage you would get quality management who knows how to be civil to people and you wouldn't be "understaffed" as she claimed. Yes she blamed her problems on McDonald's for not having enough employees. Do better. read more

Slowest McDonald's ever, people were waiting to order for 15 minutes before they started taking orders in the drive thru. No one was in front or even at the windows. I live in salt lake where it's much busier. read more

Forgot a McDouble and ALL of our nuggets sauces. So be sure to check your bag at the drive through!

You're going to wrongly charge me extra for sauce and then give me the WRONG sauce? Looks like I'll be going to Burger King my next drive through Richfield. 2 stars only because the lady who gave us the food was very kind. read more

Pretty ok playground is not the cleanest but food was pretty good and warm service was nice

This place was beyond disgusting!! Trash on table tops, floors, trash cans overfilled and bathrooms were lacking toilet paper and had pee all over the floor. There were only a handful of customers in the store and 5 employees socializing, on their phones and lounging all over each other in the booths. Had a crispy chicken sandwich and it was undercooked. Walls and doors had finger prints all over them and even the lid dispenser to the sodas hadn't been cleaned since it was installed. Stay away! So incredibly gross! Pictures don't do it justice. read more

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Rachel was really rude, would not come back again, better off going to Burger King across the street. She slammed our trays on the table and even dropped or number tent, she didn't even pick it up or say sorry. Good was still good though so there's that read more

I just tried the new glazed chicken tenders and they were hot and fresh. Some of the best chicken I've ever had. Plus I got it quickly and easily though the Drive thru. This is a good looking McDonald's that has been updated both inside and out. I will be back anytime I am in Richfield read more

The guy taking the order was so bossy couldn't think for a little. I would not recommend.

This location was the worst McDonalds I've ever been too. We ordered online and went inside to pick up our order and was ignored. We asked for help from the young lady with red/orange hair packing orders and she ignored us and walked away. No one would give us service and when the gentleman who was making burgers in the back noticed he came up to help. Thankfully after 20 minutes waiting in the lobby without being greeted this young man was very helpful. The lady waiting in the lobby next to us was verbally upset and had the same issue. I will never come back to this location. read more

No one is going to read a review about McDonalds, but if you are, guess what? This place closed at 9pm on a Saturday. What the heck? Counter people were nice at 8:59pm, trying to feed us AND leave. But we were asked to not sit in the closed areas. While they were still open. Not cool. read more

Came tonight a bit reluctantly because of all the other reviews but nothing else was opened at 9:03 pm. Service was great. The machine was out of coke and the nice young guy filled my cup at the drive thru window. My buttermilk nuggets were really good and freshly made. My son's plain quarter pounder with cheese was also fresh and made how he likes it - plain! And they brought out order to our table :) read more

Worst McDonald's ever!! Argued with us about the temperature after serving us cold coffee. Supervisor said she burned her hand, ridiculous!! Staff is rude and incompetent!! Glad we're just passing through this town. read more

Drink dispenser didn't look like it had been cleaned in a week. Ketchup dispenser same thing. Every surface in the establishment was gross. I don't think they wipe down anything. read more

I got an ice cream cone and grabbed the ice cream off the top for kicks and giggles. The lady threw the cone at me. So that was fun. Utah FTW! read more

Not open at 11pm, even though hours say open 24hrs, but Employees were all out smoking by the dumpsters, they offered to give me leftovers that aren't "too nasty" when I asked them what they had they didn't even know. By deductive reasoning I can assume that they don't take their cooking and cleanliness that serious either if they can't even maintain business hours. If the store was closed then why are they all still there having a smoke and not home instead? Just food for thought. read more

I've been to many McDonald's with many great or average experiences. Just don't eat at this one lmao trust the reviews please.

Some of the slowest service on the planet don't go here the food is horrible I have never eaten at McDonald's and had a burnt burger. The restaurant was dirty including the dining area whatever you do don't let your kids play in the jungle gym area it's filthy read more