Only one person for drive thru, and only one person at the front, with a couple of employees cooking in the back, and this Arby's is doing a good job of moving people (and cars) along. A sign at the cash register asks patrons to be patient due to small staff, and another sign urges folks to apply for employment. Kristina was hustling, and when she took care of us, she was sweet and efficient. She even gave us the senior discount, which we forgot to request. Our Classic Meal and Turkey Bacon Ranch sandwich came out quicker than expected. Husband was disappointed that they ran out of Arby's sauce for his sandwich. I was pleased with mine. Looked and tasted great. Husband said his sandwich was dry, and it was okay. I was tempted to give four stars, for lack of Arby's sauce, but everything else was 5 stars. read more

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So we pulled into Richfield and saw Arby's. Usually good food at Arby's. We went in. It took them at least 20 minutes to take our order, and there were several people in line that turned around and walked out because they never got their orders taken. Then we stood there for almost 45 minutes while they put out two orders ours and one other one and they never finished ours. Then they had a kitchen fire And we left without our food if I could give this less than one star it would happen. Disgustingly dirty also. read more

Their service keeps getting slower and slower. I sat at the drive through speaker for 10 minutes waiting for someone to take my order I honked my horn and waited another 2 minutes and nothing. read more

Cashier seemed confused and service was very slow. While waiting for my order I watched people walk out in frustration because nobody would take their orders read more

Service was less than friendly. Asked for a #14 meal. She said you said no to a meal. We didn't so she slams a cup on the counter and says there you go. read more

The Arby's in Gardendale, Al was always a great experience until June 8th 2024. The employee handling the drive thru at about 1:00 was one of the nastiest human beings I've ever encountered. The service was awful, the food was sloppy and I won't return to this location. Steer clear!! read more

By far the longest I have ever waited at an Arbys. The staff is extremely slow here. I've been waiting for 25 minutes for two sandwiches and it is not even busy. read more

Trevor the cashier was funny. Food was solid. Get the Hawaiian buns for the sandwiches. Good place for a quick pit stop

The SLOWEST line in the history of fast food. We entered the line at 12:07 and waited in a four car line for 20 minutes just to get to the menu and be told that we needed to wait longer. Then we were asked two different times if we had ordered yet and, after saying yes both times, we were told that we needed to wait again. The third time, we finally ordered and then waited until 12:46 to pay for our food. We exited the "fast food" drive thru at 12:49. read more

This Arby's was really pretty good. Good customer service and food. They have a different kind of food than most fast food joints. So just for a change I may go to Arby's. They have a good verity of different sandwiches. read more

O my......what an AWFUL experience. Stopped by one evening late maybe around 10pm. Had not eaten all day. Was on the road and had just checked in to the Holiday Inn Express nearby. Ordered the chicken wings (with the honey sauce) and regular fries. Had about a 15 minute wait. Took it back to the hotel (5 mins away) to eat. First bite into chicken.....I pretty much gagged......cold and truly tasted NOTHING like chicken. Threw it in the trash. Fries were doused in salt............................Are u kidding me? Two guys working the night shift. NEVER EVER again. read more

CAN NOT BELIEVE THESE PEOPLE!!???!! They are Assholes all the way! Here is a quick story. About 3 years ago we came and got some quick takeout in the drive through, Just 2 beef 'n cheddars and a large order (8 peices) of jalapeño popper. We sat in the car for 30 minutes before we got our food my friend literally took a nap while I waited! I remember this so vividly because of how wrong it went our order was even wrong! We were too tired to care. This year (2024) I was in Richfield with my family this time we were looking for some shakes and an order of jalapeño poppers. We decided we should go to a Arby's I told my family about my experience and they told me they had had a similar one. I told them I thought we should go 15 more minutes down to a town called Salina since it was on the way home anyways. We were too hungry. So we Decided to stop. We walked in and told them our order. They were unkind and acted like everything was a hassle when we finished ordering we waited 25 minutes for our food. After waiting we received our food as I went to grab the tray. I noticed the man dropped one of my jalapeño poppers on the floor. it was OK since accidents happen. After picking it up and throwing it away without acknowledging that it even happened, he did not give me another one or even apologize. I found this insulting after we had already waited so long for our food. if there was a 0 star review they would have it! Nobody deserves to eat there. However, I would recommend going 15 minutes north to a town called Salina and eating at their Arby's. They are much quicker and much friendlier if it is on your way do that if not eat anywhere else in that town. read more

Being a parent of a handicap child of my own It was great to see that he was there he greeted us with a smile at the counter. the young man walked up to the cash register as if he was going to take our order so not realizing he was handicapped we started to order but he just looked at us and stepped back and tried to get the attention of the cashier a blonde heavy set girl she snapped at him and said I'm busy right now and the young man took a step back from her and just looked at us confused and concerned about us then another man walked passed the register and said nothing we even had the drive through girl pass us with no words so we have rude inappropriate treatment of the handicapped person and poor customer service I will never come back to this establishment due to there reactions to customers and staff they need to be retrained in customer service and sensitive to people with disabilities my husband was so upset we left . I hope to never see the treatment of a person in the way she treated that young man if anyone treated my son like that.......... read more

We received the absolute worst service we've seen at a restaurant in sometime. It was unorganized chaos, employees yelling at each other, our order was received and typed in incorrectly, our entire order was not correct. The staff was rude and unattentive and unprofessional. It took almost 15 minutes to get our order. Noone was friendly, said hello or Thank you. We filed a complaint with Arby's Corporate as the Manager was so rude and acted as if we simply didnt deserve good service. We were in with our family and noone wants the go there again. Lacking any adult leadership there. read more

Stopped by the drive-thru on Christmas Eve. The young girl who greeted us on the mic was so kind and so delightful. Seemed happy to be there and helping out. She went above and beyond for the three cars we noticed while in line and made sure to end each order with a happy 'have a great day, and merry Christmas'. It's not often you see such lively people in the drive-thru (especially on the holidays).... we were just traveling through and she certainly made our stop memorable! Her pink hair was fun too! Thank you for such great employees and a great experience!! read more

Rudest service ever!!! I asked if i could have a refill or a new lemonade and was charged. Ok great so no refill i am getting a new one. Nope cant do refills. Well them i would have paid for a new one why did i get charged when i asked for either or. Try and explain to employee and she started yelling at me. I would starve before ever going here again read more

to long of a wait and bad chicken wings. service was slow and Id had Arby's before and it was marginal but this was terrible so over I have to say it sucks read more

Didn't go inside, but used the drive thru. Took a little time to get our food, but not many options in the area, so everyone passing through stopped there. Staff seemed nice and the gentleman, possibly Hayden, that helped us was very kind. Food was hot and fresh! read more

This Arby's location is in a very accessible location right off of I-70. Right out the window is a scenic view of snow capped mountains. I was pleasantly surprised with the quality of my brisket sandwich and it was ready in a timely manner even with low staffing issues. Caught a couple judging glares from other customers and the music was uncomfortablely loud. That is why I cannot give it 5 stars. read more

The food was great as always, friendly service. The problem is that this place is always really cold in the winter! I think they had the air condition on! We had to leave our coats on. Was clean and food came fast. read more

Yummy as always. Convenient location frequented by locals near the highway. Fast, friendly service. What's not to like?

Employees are very friendly, courteous and helpful. Food was very good, quick and hot! Restaurant is very clean and everyone was still cleaning when they finished what they were working on. read more

Bless their hearts! The staff saw a weary traveler pull on the locked door, then realize he was in a different time zone and they had been closed for a half hour. They were SO NICE to make me dinner!!!!! I'll never forget it. read more

Great, friendly service from the young girl at the drive thru. We didn't realize the meals came with curly fries. We don't care for them and had wanted potato cakes. She kindly had potato cakes made us. We offered to pay, but she would not let us. Thank you! read more

Friendly staff, clean place and food is good, just what you want from Arby's.

We got an order of chicken strips and it took ages to come out. Pretty slow for fast food. The service wasn't very friendly. Still it wasn't the end of the world. Pretty average for fast food I guess. read more

I went with my extended family. We placed 3 separate orders. All 3 had multiple things wrong with their orders. The cashier was incompetent. He obviously didn't know the menu. He rang us up for the wrong sandwiches, which we didn't know until the food came out because they don't give you a receipt-- they put it on your tray and give it to you with the food at the end. They took food back behind the counter to add bacon to a salad they messed up on, and then gave it back to my mother in law. That violates health code food handler policies. All around terrible incompetence. read more

I am mad the people there they switched the sandwich I was excited for and they gave me something disgusting.

This is the 3rd time i order beef and cheedar and they give me regular roast beef sandwich. I love the food in arbys i been going for years since fillmore location closed but now im going to the richfield location since i take my mother in law to dyalisis 3 times a week. They really need to pay attention to what their customers order because it's really dissappointing when you order one thing and get another. read more

I think they started making my order when I got to the drive-thru window, took forever. Food was fine but silly that it took that long when there was no other customers. read more

Several people "working," less customers than employees and not one clean table to sit at. The condiments were dripping from the dispenser, food and garbage on the floor. Come on, keep your franchise clean. read more

Good food. Love the curly fries and the new smoked brisket. Service pretty fast. Double check your order before you leave.

Good food as always from Arby's. Quick and super friendly. Clean bathrooms. Good and quick while zipping down I-70

I have never seen such a group of incompetent workers with bad attitudes as they have working at the Arby's in Richfield Utah. I will never stop here again. Very rude manager working 8/3/15. Her attitude affects other employees, so the whole place sucks. read more

Went there today and the young man working I didn't get his name was so sweet and kind