I would go zero stars if possible. The worst service, had to argue for refund because I gave up waiting more than 15 min to get an order of pancakes. This place is awful, they can not be considered fast food and for what we pay for the horrible food, service and speed should be a priority read more

If I could give this place minus 5 stars I would. Went through drive through & ordered 2 quarter pounders w/ cheese - NO Ketchup, No onions, extra mustard & extra pickles. What I got was shit load of onions on both burgers & not 1 single pickle slice. Both my receipt & labels on burgers stated exactly what I ordered. Had to wait 10 min to go through drive through again & get my $$$ back. Manager rude w/ attitude - didn't even apologize. Staff is obviously illiterate - can't read, incompetent with ZERO work ethic! Check your food people because most likely your order will be fucked up as well!!! read more

McDonald's - Crap load of onions on quarter pounder w/ cheese - order stated NO onions! - Fast Food Near Me - Redlands, California

Wonderful! Fries were fresh and not salty...big mac was loaded with Mac sauce and we had plenty of ketchup

Placed an order for pick up around 10:20pm. I left to pick up my order at 10:40pm and they had already closed everything even the drive through. Why are they closing before the closing time of 11pm? Why was my order accepted and charged if they were going to close! I'm going to be contacting corporate to report this McDonald's read more

Compared to the one by Redlands blvd. I will always go here. Even if the line is quite long their service is great. They give you the right order including condiments. Food is hot and freshly made. Crew was polite and give you the best smile even if they are VERY busy. read more

Very likely traffic coming through to and from Big Bear in search of food and restroom. CLOSED???!!! Not nice. I can never use their facility, sad. I've tried a few time unfortunately. I bought a cheeseburger because I was hungry and was good. Hey McDonald's cheeseburger read more

I did a mobile order and drove here 2 mins from my house. Got there at 1047 and there was a cone in the drivethru because they closed at 11pm. I had no way to call so I moved the cone and drove around. Blew the horn for 5 mins while they all ignored me finally opened the window and I told them I did a mobile order and already paid on app. The lady got an attitude with me saying they out the cone there for a reason. Well u close at 11. How else am I to get my food. So they had me wait there till 1119. Finally gave me my food. 39 min wait with no one else there. Gave me the food and they had dumped salt all in the fries. My kids wouldn't even eat the rest of the food because they kept asking why would they do this and were afraid what else they did to the food. I had to throw it all away. read more

Incredibly dry dry dry cheeseburger literally had to chug water to get this thing down. I normally like there cheeseburgers but this was just wrong. Must have been sitting under a heat lamp for days read more

McDonald's - Fast Food Near Me - Redlands, California

I always stop here for a bit to read before I pickup my grandson from school as it is close by the school. I am giving this place a five star because of the "kids" that have been working here are so friendly and the service has been great and they deserve the praise. As for McDs food "same old same old" but I do like the mobile app to order and the deals. I don't use the Drive-Thru as I prefer to go inside places and sit and relax. read more

Is it a bit odd for a 63 year old man to be writing a 5 star review for a McDonald's drive-thru? The thing is... they are doing things so well here, I just HAVE to thank them, and with the restaurant all locked up due to Covid-19, I can't go in and thank a manager... so here it is. Like I said, I am an older guy. Lived in California all my life. I can remember years ago when McDonald's was a special treat, and their very basic menu included that tasty Big Mac. If you had that and an order of their world-famous fries, you really had something yummy! Then, over the years, the Big Mac shrunk, dried out, and got pushed aside on the menu by all the other burger styles which came and went. At the same time, it became harder and harder to get a hot, fresh order of french fries... most of the time the fries were soggy and room temperature. McDonald's Big Mac and fries became nothing you'd want, and that was my experience at all the McDonald's I visited over the last 30 years or so. Blah. Until I happened to find this restaurant. I'm not sure how or why the "#1" combo at this particular McD's is so damned good, but it just IS! This summer, I purchased a home n the mountains... my lifelong dream. We drive right past this McDonald's every weekend going up there, and I make sure to time our return home on Sunday so that we pass by this McDonald's at dinner time so I can get their perfect Big Mac and hot fries. So far I have done this most every Sunday for about 3 months and have never gotten a disappointing meal. That is no accident... that is people who are working hard, following the plan, listening to the boss and putting out good old McDonald's food! Thanks, guys. You make me happy every Sunday! read more

This place is a joke. I've been here before with long waits but when I saw the line was short and needed something quick I decided to give another chance. Ordered a small breakfast (sausage McMuffin and has brown) and they parked me. You can't park in the right spot because apparently they just have everyone park and wait. this way no one sees the line and decides like I did to try it. Isn't this supposed to be fast food not park and wait? So anyone that dares to try this place in the future (which I would highly recommend you don't) don't let them park you. Either stay there or ask for money back and leave. There is a reason for the low star count. If only I would have heeded those warnings! read more

Wow. So inefficient. Skipping orders and clueless. Used to be nice. What happened? Ridiculous. Not so sure workers even speak English. So weird. Owner needs to come sit in this restaurant and observe the kaos - Just the opposite of everything McDonald should be read more

It's a good thing u can't get sick from under cooked potatoes! Every time I come to this location there's something not right read more

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It's McDonald's, so the bar is pretty low. Today, they didn't even come close. Went thru the drive thru, ordered a # 5 & bumped the down and no to a shake & ordered an additional one for myself. Apparently, that was too difficult. Got my order but just one shake. Explained it to one kid who had to get the mgr. it must have been too complicated. He informed me that he had no register and could only take credit card. I didn't pay with a credit card. You couldn't tell me how much the shake was. Ridiculous! Gave him 380 something and he asked me to wait in the lot. 20 minutes later still nothing. I go inside of it still sitting on the counter and everybody's just standing around. read more

Drive thru is a bit bothersome. Twice within a two week time period the person handling food has expected my vehicle to move to other side to wait. It wouldn't be a problem but to have me wait instead of just waiting at window is a joke. There was only one car behind me and they did the same to them. Not happy read more

Possibly the worst McDonald's, not that's a scratch anyways. I've had this place a couple times now over the past couple years and it's constantly horrible food and the order is always wrong. The final straw was when I got stale hamburger buns and old dried lettuce on a burger. read more

This place is set up for total hands free and non-customer interaction it is unbelievable. When you drive up, all the parking spaces are for mobile order pickup only. The open spaces for the general public are about 100 yards away from the door. Once you get inside the lobby, you either order from a self serve kiosk, or wait at the short little counter for a person to acknowledge you. Plan on a long wait as the people behind the wall that blocks all view of the kitchen either can't see your there or just don't want to be bothered. I've been here a couple times at mid morning on a weekend when the lobby is completely closed with a sign on the door for drive thru only. You will have the same long wait if you want a drink refill as nobody comes out of the kitchen. This restaurant is defiantly just a vending machine, drive through or mobile orders only with little to no customer interaction. read more

Terrible wait every time I have came here it's ridiculous!! No one should be in line for 40 minutes EVER!!! Whoever is managing this establishment is doing a terrible job read more

I was really disappointed, I was given a raw cheese burger. Its to be expected for the patty to be a little pink sometimes but this patty was very raw and it made me sick. I was given a refund, I appreciate the call I received from the franchise owner. He did apologize and Sent me a food card to give his business another try. Thank you. The customer service is great. read more

McDonald's - Cheese burger - Fast Food Near Me - Redlands, California

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Very disappointed with the flat out lie the manager told to our face. We went inside to order and pay cash. We were told that they "didn't have any change" and would we be ok with rounding up? Mind you, our change was 18 cents. They wanted us to round up 80 cents instead of them rounding down 20 cents, because they can't plan properly for those who still pay cash. Ridiculous, we are small business owners and our bank isn't restricting change - so using this excuse 18 months into the pandemic is poor management and just a flat out lie to customers. Not the actual 80cents but the principal. And the fact they have no issues lying to our face. read more

Came here for a breakfast it was very busy. I came inside due to the multiple cars in line. I waited about 20 mins for my order of 4 sandwiches. That wasn't the issue waiting. The issue was the manger in duty " Deanna " she is the most unprofessional person I've ever seen. Cussing at her workers that are trying to keep up with the rush, telling them hurry the fuck up the orders times are to high get it together while she not going back to help she's just standing there barking orders throwing stuff in bags that half the customers are complaining they're missing hash browns and sandwiches. She has a messy bun with not one but TWO GIANT hickies on each side of her neck where everyone can see. She could have buttons her collared shirt to even try and hide them. I was disgusted. I asked a employee for her name and she was scared to give it to me because she didn't want to get in trouble. So I went to the back and when she delivered another order she said her name is Deanna we're told to give false names when customers ask. I know that employee was fed up of her manager because that was one of the ones she was cussing at saying " do you know what your doing? Do you need me to switch you out your going to slow? Hurry the fuck up these times are to high " and I wasn't the only person to see the unprofessional behavior me and about 3 other customers were talking about it while we waited for our orders felt bad for her team members that have to work with her. I've never seen this kind of look or behavior from a McDonald's manager. Or any manager before. read more

McDonald's - Egg ham sandwich hash brown - Fast Food Near Me - Redlands, California

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Stuck on big bear mountain trying to come home for like 8 hours, come to the first place that's open at 11:35pm. I order ONE thing. The artisan grilled chicken sandwich- with NO MAYO. But the guy at the drive thru says, "oh no, there's no mayo on those sandwiches." So I say, "Great! Add ketchup! We get our food, and guess what? Mayo ALL OVER half of the sandwich. Like they slopped it on. And no ketchup!!! I was still starving after being stuck coming down the mountain for 8 hours that I scraped off the mayo and ate it, but was definitely not happy. And this is why I don't come to McDonald's. read more

I went to this mcdonald's when it was not really busy and they managed to mess up, the guys at the windows were both nice but the cooks do not pay attention to special requests. read more

McDonald's - Fast Food Near Me - Redlands, California

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Slow at night too slow... Every time I come here at night it's slower than a snail drag race. read more

This place is going down the drain. Poor customer service.. no wasn't greeting at the windows..they barely hand the bag out the window to you.. they never say 'thanks for coming" or have a great day.. they don't say anything! It's so rude. And the garbage can at the drivethru is overflowing and trash in the parking lots. Cmon, man! read more

Awful.. we frequently travel up to Big Bear and occasionally we like to stop for a quick breakfast sando at Micky D's on our way home.. 2 for 2 the hours don't match what's posted on the door. Then after waiting outside for our food, our order was wrong.. keep driving people.. don't stop for this shitty location.. people, food and service are all crap read more

always closed after 9:30. if the app and maps say they close at 11pm why are they always closed???

Once again, I got my happy meals with no dipping sauce (even though I'm asked what kind we want everytime) and this time my son was missing his French fries. I also ordered a number 4c and it tasted so foul, I couldn't eat it. Something was definitely rotten. We will definitely not be going to this location anymore and will have to opt for something less convenient next time. read more

This is the worst McDonald's I've ever been too. There were at least 6 people working, and it took almost 30 minutes to get my order. The manager and supervisor there are complete jokes. When people started getting frustrated, they went in the back and HID because they didn't want to deal with them. One poor woman was waiting 30 minutes for a filet-o-fish! What is the deal with that?? The only pro was that the bathrooms were clean. I might come back here to use the bathroom before heading down hwy 38, but other than that I wouldn't recommend coming here. read more

They refused to cut the burger I ordered in half. Every fast food restaurant does it. Isn't mcdonalds logo "have it your way" ?

Horrible, but what do you expect from McDonald's employees. These are the same people who want $15 an hour when they can't read the big piece of paper that says NO PICKLES! read more

McDonald's - Fast Food Near Me - Redlands, California

This poor McDonald's is one of the busiest in the world, they serve a huge area, never have enough workers, and they should lock the doors when they get behind, but the foods better than what youd expect, but they'll still occasionally screw up a happy meal read more

Takes forever to bring food. They do try to make up by giving away pies for waiting at curbside longer then anticipated

Just went to go order breakfast and they had their dine in closed. (Understandable for whatever reason/possible covid measure) I then proceeded to ask to use the restroom and was denied. What made the situation upsetting was that the employee then proceeded to LIE that the restrooms were being sanitized. Thought I wouldn't follow through with her attempted deceitful response. Manager then came out within a minute of the conversation. She said her name was Brianna and completely contradicted the employee lie about it being sanitized and just proceeded to say that they couldn't. It was a simple request to use the restroom. 2 min and on my way. Will be contacting corporate as soon as I post . Understand this isn't a Karen type post. I just can't stand liars read more

Very disappointed tonight! Usually very happy with this McDonald's. Tonight though got home and had missing items and the rest of the order was wrong. Too expensive to get home and not have what you ordered. Feel robbed. And too much of a pain in the butt to go back and try and deal with it. I guess my bad for not checking the bag before driving off. Good thing they are building a jack in the box across the street. No more of that McDonald's for me. read more

I often have mcdonald's late at night when most restaurants are closed. Especially during this pandemic, most places close earlier than usual. I just want to start by saying, night shift, the ones that work late around midnight ARE AWESOME. The fries are always fresh and the burgers are cooked well. I know this is fast food but they really step up their game at night. I have been coming to this store a lot at night just to have the fresh fries. GOOD JOB! read more

Great curbside online service! I totally recommend on cold chili nights! Had a sweet tooth and didn't want to fuss with drive thru! First time trying thIs out! Will definitely try again!! read more

McDonald's - Friday's din din - Fast Food Near Me - Redlands, California

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Great service and friendly staff!! This once not the closest to me but worth the drive for good service!

This McDonalds is run very poorly. Many times they have been out of items. On one occasion they made substitutions to two happy meals without asking us. Tonight I purchased French fries through the drive thru and they weren't cooked all the way.(yuck) Not the first time this has happened either. You would think after serving billions of fries, they would have it down by now! Will not be eating here again. read more

McDonald's - Fast Food Near Me - Redlands, California

24hr McDonald's but they tell you cash only every night and turn numerous customers away. Trash! Horrible service.