After my dive thru order, Managers in the evening (Chris and Melanie) were extremely rude when one my family members has to to use bathroom in emergency (outside of store hours) they completely refused even understanding the situation and behaves totally inhumane way (not respecting customer situation). We are going on AI era but yet customer service at this McDonald's branch by these two managers was worse, even both are human first and not robot with AI feeded algorithms. McDonald's management need to take action and consider this complaint at high priority where customers (who are giving you business and respect your policies) but their staff (managers) are disrespectful and zero customer service.... read more

Bad experience twice in a roll. They got our order wrong and they didn't have the phone app deal that we wanted to use. Check your order before you leave The forgot my hash brown last time. read more

As if it wasn't already obvious you were hiring! This place consistently sucks. I come maybe once a month and the service is always awful. There's always a long line and the food tastes awful. Never coming back read more

McDonald's - Fast Food Near Me - Placentia, California

I asked for fresh nuggets and these just look like they were sitting for hours and then got dropped in the fryer again Other than that girl who took my order was super friendly didn't catch her name. read more

McDonald's - Fast Food Near Me - Placentia, California

Was having a pretty crappy day until I decided to drive thru McDonald's at this location... I ordered a Quarter Pounder with Fries.... looking forward to a guiltless meal... when I opened the box, I found a hand written message that put the biggest smile on my face.... So I thank the person that wrote that message..... read more

McDonald's - A special message with a Quarter Pounder - Fast Food Near Me - Placentia, California

The worst McDonalds I have ever been too and will never return here ever again!!! Went Tuesday 11/13/18 at 1:10am, service was really slow!!! It took 40 minutes from the time I pulled up to get my food. The staff was rude, unprofessional and had an attitude. They were only taking cash at this time. Considering the time it took for everyone to get their food, they did not even apologize for the delay. It is like they took the food order there, had someone go to another McDonalds location to pick up the food, and brought it back to this location. That is how long it took!!! I asked for a receipt and they said because I paid cash they don't give receipt. If this is the way this franchise owner runs this place, I hope their employees are robbing them blind! I'm sure it would have been faster for me to go to Jack In The Box and Del Taco down the street, order from both places, finished eating my food and it would have taken less time than the service at this McDonald's. DO NOT GO TO THIS LOCATION ON CHAPMAN/PLACENTIA AVE!!!! You can drive to a different location, get faster and better service!!! Save yourself time and the hassle... Please consider going to In & Out across the street. If that is closed, Jack In The Box and Del Taco is right down the street and they are both open 24 hours... read more

I've had a few issues with this particular location with regards to their customer service skills, or rather lack thereof. Tonight, however, my complaint is with their quality of food. The chicken nuggets were dark and rubbery as if they were re-fried and the French fries were old. I will not be returning to this location and hope others have a better experience read more

Literally the worst. I live 2min away walking distance and I avoid this damn place the majority of the time. And Everytime I forget to avoid it, I'm quickly reminded why I do. Went for a curbside pickup. Which in itself is hot garbage ordering off the app. Waited forever, when someone finally came over it was the wrong order, but then still cleared mine from their queue becasue then my options were "reorder." Went inside only to be told it was still there and a manager I'm guessing tried to shit talk saying being in your car is "curbside". No shit Sherlock. But app was now no longer showing my order and telling me to come again. Finally when someone came out again all the condiments I had asked for on the app where missing. Including the ones that should have come with the Mcnuggets. And my drinks, one of which disappeared, all had ice even I had customized to NO ICE. Every.Fucking.Time. read more

I ordered this morning through door dash. I'm very surprised this McDonald's put all the condiments for my deluxe breakfast. The breakfast was on point. Everything was very fresh. I'll be absolutely be having this place in mind for any other future orders. read more

I've never been to a McDonalds where they're so consistently slow when it comes to their drive thru that it makes it looks busier than it really is. Not only that but almost half the times I've been here for lunch or dinner they've asked me to park in the front and wait for them to bring it out to my car. Today I had to park for two smoothies, that's it. As I'm waiting for the smoothies I'm writing this review, they've now also had 3 of the 4 other cars I've seen come out of the drive thru park... only reason I gave them 2 out of 5 is because at least their employees are polite. read more

Worse McDonalds ever.:.. Horrible customer service, horrible food. I hate this place!!! Like do these people even get trained on customer service??? DIDN'T THINK SOOOO!!!! This cheap ass food ain't cheap, and the employees act like CEOs.... I don't get why I can't just pay for my food and have a normal experience without the extra attitude from the employees and cold ass food. read more

Worst. Location. Ever. 25 min++++ wait for two drinks. TWO DRINKS! Complete chaos inside. Employees hanging around not doing anything. Filthy floors and flies flying around. Should be shot down. If I could give 0 stars I would! Left without my drinks after 25 min! read more

I came late at night for a midnight snack and once I received my food from the two girls at the second window they left and I had a question. They saw me trying to get their attention but ignored me however Andrew came over to me even though he was at the first window taking payment. He was super nice and has great customer service. For those two girls be more like Andrew this five star review is for Andrew and Andrew only. read more

This parking lot is a little small but there are always spaces it just gets crowded because the drive thru gets backed up. This McD's has free wifi and they keep it pretty clean. read more

No wonder you have 2 stars!!! Lmao do you even read the orders!? Come on guys ! This isnt the first time you do this to mewas enjoying that until i smelled the pickles im not mad though i just took them out , gagged a bit and continued eating read more

McDonald's - I said nooo picklessssss! - Fast Food Near Me - Placentia, California

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curbside pick up always take forever and orders are always wrong.. poor customer service

Sunshine and Elizabeth were absolute delights to meet at the drive thru at 1:45AM one early Friday morning in late August. I couldn't believe what nice, chipper, capable, smart, and wonderful people they were. Honestly, so spunky it made me want to work there just to see the fabulous dynamic between the two. read more

McDonald's - Fast Food Near Me - Placentia, California

Tight on parking and the drive thru has a tight turn if your coming off Chapman ave drive way. The service was great, very courteous and they operate fast. Guy in front of me had a huge order for a baseball team and I was very surprised how fast they got the order. This location is newly remodeled but a few transients i the area begging for money. read more

The stars are mainly for the quality of service i get whenever i come here. The staff here are always friendly and helpful since the remodel. The drive thru is the same still super busy and slow but the walk in is quick and my food is always accurate. To turn into McDonalds is sharp and a bit narrow but theres a decent amount of parking since the drive thru line tends to wrap around the building it does block some parking spots. Use the McDonalds App and get a discount on the food and drinks here. They made this location more modernized and with the new tablet like device to order off of its definitely a good change. read more

Come through the drive-through and they have a little sign posted says cash only and it's on the place where you order so I had to come through the entire drive-through wait for people in the drive-through line because they can't post a sign any further back saying cash only no cards so I had to wait now 10 minutes and A-line that I'm not even getting anything these people need to get their craft together and start posting signs were people can read them before they get caught in a drive-through line they can't get out of very very unhappy read more

This place is terrible. I wish it was just one thing, but unfortunately it's not. First, we waited about ten minutes in the drive thru to even place our order with only four cars in line. When we did, we were forced to tell her EXACTLY how many ketchup packets we wanted. Then she had "issues with her machine" and had to run our card at least four times. Then, upon finally arriving by at the last window, it was a ghost town. After literally a few minutes, our bags and drinks were shoved at us. No apology for the wait. I asked for two more sauces, which was an inconvenience apparently. Best thing was that after nailing down that we wanted exactly ten ketchup packets, we got ZERO. Oh and our fries were ice cold. Do yourself a favor and skip this place! read more

The bathrooms were extremely dirty and there was toilet paper everywhere (that is the customer's fault of course), but the employees seem overworked and the restaurant is super packed with no parking. They need to hire more people and keep the restaurant in better shape and the employees less stressed. They forgot to give us our drink and did not include fries in our combo, all this after making us order from the kiosk (after waiting in front of the register for a while). This is probably one of the worst McDonalds I have been to and the sad part is that I have memories of coming here as a child and loving my experience and now it has turned into a crowded unsanitary place. read more

The only reason that I am giving a 3 star is to the employee Mary. I go through 5 am M-Th on my way to work, and each time she is extremely friendly and sweet. Kudo's to her! Too bad the rest of the staff wasn't as pleasant as her. As far as food, quality goes, I order 1 item off the entire menu, and it is what it is, so I cannot complain. But again---Mary...great job! read more

Don't have much expectations but when you give me my dipping for my nuggets I expect to get nuggets. To top it off I had to wait 20 mins just so they can tell me they closed the kitchen. read more

I ordered food from the self service screen at the front. The table number clearly states that they will bring the food to your table but they never did. We went to the counter after waiting and they had told us that they had been calling our number for a couple minutes. I took our food but by that point my fries were cold and they forgot to give us our drink that we had ordered. read more

McDonald's - Fast Food Near Me - Placentia, California

How ridiculous can this get!!! There's a huge line inside they have 2 "skip the line" locations - once I placed my order it tells me I still have to make line to pay!!! WTF??? What's the point??? Now I have to make a longer line to pay & wait for my meal??? Mind you the damn place is full because they ONLY have 1 person on the register!!! I asked the "manager" her answer was yes you have to wait or go to another place to eat. We have lots of customers here. Are you serious??? Who OWNS this place??? They need to train their employees better!!! They most definitely NEED a huge lesson in customer service & staffing for a Sunday morning!!! I will NEVER come back to this place!!! read more

I orders a family dinner they added onions my kid is missing a dinner and my roommate didn't get her Big Mac but the manager fixed it

Ever since McDonals purchase the majority of shares from Chipotle they have tried to put a better image about their look and food; I have to say that they will never accomplish it. McDonals have to change their mentality about food, but this is to hard to over come. Their menu is a joke and the way they prepare their food is horribly done. They won't increase their numbers, but they will increase the amount of people their food kills every year. Buy their meals and you will be another statistic. WE HAVE BETTER CHOICES. read more

Somehow staff knew nothing about the new combo plastered on their menu, walls, and website. I think corporate also gave employees shirts to advertise it so they might've even been wearing it. After explaining in two different languages, and the male employee having the audacity to laugh thinking we couldn't hear, a woman spoke to us and magically understood right away. Didn't seem like the first employee was just "new" or "confused" at all, I want to note that intentionally doing this sort of thing when there's a big line is disgusting, vile, and so inconsiderate to people's lives and time. As someone who rarely ever eats McDonald's and just wanted to try something fun I was shocked at how horrific the process of going to the drive thru there was, never ever again. When we got our food it was as you would expect from this type of sad decrepit fast food purgatory, cold and stale. The fries were also different sizes despite being for the same two combos... read more

My boyfriend and I always come here late at night. Fulfills big cravings for college kids lol. Andrew at the food window is the nicest employee working there, always makes sure the order is correct! read more

Literally all i asked was water and i was ignored completely, thats outrageous. And they answer all the other customers

They can only fill it to the ice line the employee said . If I pay for a medium cup I want it full not the employees fault but McDonald's do better you make how much ??? Ridiculous read more

McDonald's - Ordered a medium and this is how they give me it went back they said they can only fill it to the ice line.Gave me it dirty too. - Fast Food Near Me - Placentia, California

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I was in front of the speaker for half an hour before they took my order and only because I said HELLO after everyone in front of me drove off. Worst service ever. On top of the terrible service they have an attitude. If it wasn't because I was already trapped in I would have not ordered anything and left. They need new management and new employees. If I could I'd give this 0 stars read more

If I could give this place a 0 I would! I've gave this location so many tries to get my order right & after today I decided to not come back ever to this location. Took 30 minutes to get our food & such a horrible customer service. Some girl came crying from the back & she was wiping her tears off & touching her hair & was bagging like that didn't even wash her hands. Asked for leaf lettuce & the lettuce was black. Returned & said they gave us a new one & the chicken was really hard like it's been sitting there. Our fries were cold & had to return them. Never coming back here I always get cold fries at this location. Staff is always cussing infront of customers. Even the manager doesn't care. Save your time & don't come to this McDonald. read more

This location is supposed to be 24 hour but I drove up at 1 am and it was closed. No signs up, nothing. All the lights were off and the drive through was closed. Don't waste your time here. I've also come on days where the drive through line backs up to Chapman and it takes 30 minutes for an order. Not really fast food read more

The crew is horrible!!! The one who took our order got something wrong, BUT the two crew members who got our order ready were the worst - slow and not caring that it our simple order took more than 6 minutes. Avoid this dump if possible read more

McDonald's - Fast Food Near Me - Placentia, California

I HAVE BEEN OVER CHARGED $61.12 OVER THE SPAND OF 4 WEEKS. CHECK YOUR BANK ACCOUNTS!! I went to get a breakfast combo on 2/24/20 and spent $8.25 and then was charged an extra $22.03. Bought a breakfast combo on 2/27/20 and spent $8.25 then was charged an extra $19.65. On 3/3/20 I bought a breakfast combo and spent $8.36 and then was charged an extra $19.44!! Forget messing up your food, this place is straight up STEALING FROM ME!! read more

Stopped to get 2 coffees and 2 breakfast meals this morning. It took over 10 mins for them to call our order number 303. Meanwhile most of the people that arrived and ordered after us got there meals. The manager did not seem to care when I asked about my order. I do not go to McDonald's often but won't be going back to this one even for coffee. read more

This is the 3rd time ive come to this location where the Drive-thru is closed in scattered months. Looking at the past reviews, probably for the best. I wouldnt be surprised if this places shuts down. read more

I don't like being in the drive through for 30 min. Wtf. I know it's McDonald's but isn't the whole point of fast food you know...