terrible service i ordered my food and it took 20 minutes for me to even pay for my food when no one was here

Somebody in there better teach these employees how to serve a proper chocolate fudge Sunday with extra fudge.i know you Effen lying putting all the fudge in top like you don't care. Its bad enough i dont get nuts. Anyways fuk this place around 10:00pm they did me wrong. Management i know you see these reviews . If you want the smoke i need you to fix them tbh. Thanx bye. read more

Horrible customer service I ordered a deluxe platter but didn't want the egg I asked them if I can substitute it for bacon or anything else but egg they said they couldn't I spoke with Maria the manager unfortunately I had to pay full price with no egg this is ridiculous.I've been to several locations in Orange County and they have helped me with my order. Never going to this location! read more

Store opens at 5am. Yet the drive thru is blocked off by cones 5 mins after stated opening time and I have placed a mobile pickup. Lazy! Cars are lined up behind me waiting. read more

McDonald's - Fast Food Near Me - Placentia, California

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so disappointed, they machine always broken every night this has happened to me 5 times already this mcdonald's sucks ass fuck this place

Andrew was just amazing. It was midnight and I was exhausted but he had the best energy, understood everything, and was the absolute best. Thanks dude! read more

Hey guys, and we're back with one of your favorite adventures. YEEESSSS you guessed right, it is with McDonald's supper tasty sandwiches and their inclusive McMuffin, as you can see in the picture this is a beautiful chicken and Muffins. Seriously guys, are feeding this to humans? I returned to the store this morning because of a wrong oder and this what you serve customers, extremely terrible experience with this place. Save yourself and your time before anything else and don't eat their food. Thank you! read more

McDonald's - Chicken McMuffin - Fast Food Near Me - Placentia, California

Wish I could give it 0 stars. We waited in the drive thru line for 25 minutes with 1 car in front of us just for them to take another 10 minutes at the window (at 6pm btw). We had two separate orders which we they made us pay for then refused to give us the second order without showing them a receipt, pathetic. read more

I've been working in this area for about two weeks now and i find myself going to McDonald's for coffee and breakfast in the morning. The times I've went I had Jennifer at the drive-through window. She's very sweet and kind and always with a smile. She has excellent customer service skills definitely an asset to this restaurant. read more

I been running around looking for this damn McDonald's because it comes out as 24hr drive thru don't get fooled I already got fooled so u won't after finally finding it just to see that is closed I suggest u go to sonic or in n out across the street they are open late. I don't like nothing about this McDonald's I hate the design it lacks the traditional look read more

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Andrew at drive through needs a raise!!! great customer service!!!! his attitude is everything!

Ham McMuffins i never even knew they sold these they put ham instead of sausage McDonalds don't even care no more they willl burn you at the drive they every time read more

McDonald's - Sausage & Egg McMuffin with no sausage they put ham instead paid 33.90 for three of these check your food - Fast Food Near Me - Placentia, California

Ordered a large fry and regular cheeseburger. The fries weee cold so I asked for a new order. I was told I would need to park to which I said no problem. The clerk then went away and came back with a new batch of fries. We drove away, the fries had no salt, and were soggy and unappetizing. Then I bit into a completely dry, rubbery cheeseburger. There were no condiments on the burger at all. Such a disappointment! read more

Worst experience. I grew up with eating at McDonald's, IMOthe breakfast options were the best. But unfortunately this location really needs to change because this morning I came early to get Mc,Ds for breakfast but this location didn't open till 7am as it says on the schedule on the front door of the restaurant. All of a sudden an employee is walking to go inside and another employee who opens the door to let us know rudely they wouldn't open for another hour then what was posted on the schedule at the door and follows with with also saying they didn't go to work till 6:30am which I'm assuming doesn't give enough time to get everything they need to be ready but I still am disappointed. Iv been a server/waiter before so I understand the challenges and craziness of serving food but the fact these employees or this location would do this to there customers, especially since your breakfast menu only goes till 10:30am. McDonald's Fullerton location do better by your loyal customers read more

I went through this store Sunday night. The line was not moving at all and took far too long to get my food. Once I did, my fries and nuggets were ice cold- obviously sitting in the bag by the window while they dealt with whatever issue slowed the line. By the time I got home the food was not edible and I ended up throwing it all away. When a store is that busy there is no excuses to serve food that was sitting long enough to reach room temperature. I will not be back to that location. Edit. It turns out they were closing in 15 ministers and couldn't be bothered to cook fresh food so they sold their customer crap that should have been tossed out. Management should be fired read more

I got my food within 35 minutes, with three cars ahead of me around 12:45am. What more needs to be said? Oh, the fake chicken y'all use in your McChicken wasn't even cooked properly. I also clearly saw the Manager in the back of house with his hoodie on, just chilling. Unacceptable, McDonald's. read more

Drive Through - only 2 cars ahead still took a long time, after we ordered 2 quarter pounders with fries and nuggets - at 1:32PM it took 20 minutes until they finally brought our order and then no napkins were added to the order. After going and informing them - they just did not care Food was good but rest took too long and not was needed to added read more

So far the worst McDonald's I ever been too there tables are always messy and can never get my order right like the time I went I ordered a sausage McMuffin with no egg but instead they add the egg and not the sausage how can you mess up a order that bad never come here it's the worst read more

Dirty restaurant. Poor service. Food on the floor. Multiple employees standing around complaining about their jobs. Poor management. Racist towards anyone who's not Hispanic. Long wait for food. Food incorrect. No compensation for anything. Employees using profanity loudly in front of kids. Lack of professionalism. Shannon complaining about having to work drive thru. Cat (Kat) swearing while complaining about having to come in on her day off. "I'm not even supposed to be working today" Order that was brought to table was incomplete and incorrect. Sorry you hate your job Michelle. Apparently no ketchup in the restaurant. By the way I'm still waiting for the manager to help me at the kiosk. OOOO and I just got home and realized that I was double charged for lunch. UPDATE: Chris the unprofessional "People Manager" told me they aren't responsible for the double charge. This is also while he stared at my wife's breasts while she was breastfeeding our 2 month old. Avoid this location at all costs! read more

McDonald's - Employees standing around complaining about their job - Fast Food Near Me - Placentia, California

This place is terrible honestly, sometimes the drive through line is 12 cars long and it takes like 20 minutes to get food and like 12-15 to even order it's sad. The management here sucks these people be here alone at nights and it's sad. But the only reason why I'm giving this place a 5 star is because of the drive through guy Carlos, he was very understanding and made sure that To explain everything and told me how sorry he was and he rushed my food and others food as fast as he could. I really appreciate him doing his best. Thanks bro You rock read more

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Best McDonald's I've ever been to. Order is consistently correct. Not to mention the lovely people in the drive through have a smile on their face every single morning. I don't even eat fast food often but as of recently I've been coming here daily just because of the way I feel when I leave. Wait time is very quick. The best part tho is the team members attitude is always positive. My 2nd favorite thing about this location is every time I come my fries and food taste fresh and hot (unlike most other McDonald's) It's important to note most people only leave Yelp reviews when they're angry so the low stars are not an accurate indicator of this location. Thanks to all the employees and management here! read more

McDonald's - Fast Food Near Me - Placentia, California

This McDonald's is the WORST. No matter if you do mobile order, order through the drive thru, or wait at the counter to order. The wait times are at least 30 minutes to an hour. Families and their kids inside are whining because they are hungry. They need to increase the staff because the lines all around are long. Though it is renovated and nice inside. People want their FAST food. 0 stars, their staff needs training read more

They literally always short on fries and the employees are low key rude. I paid for a medium fries and got half of what I paid for. read more

McDonald's - Wtf is this - Fast Food Near Me - Placentia, California

I go for the sausage muffin with egg in the morning by far the best ones wonder why because they always toast the McMuffin a little bit more than other McDonald's and it makes a big freaking difference so thank you for that McDonald's placencia. Employees always have great attitudes even at 5:00 in the morning read more

Ordered a Chicken sandwich and they forgot the chicken .... It was just lettuce between the buns. The fries were saltier than the entire ocean, had to brush each one off individually. The ice coffee was 96% sugar and cream. Worst McDonalds EVER. Only good part was the nice hispanic lady at the register. read more

No Thank you or you're welcome from the staff. But this sandwich spoke volumes. I wrote a post to McDonald's and their response was "bummer, can you tell us more?" read more

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Don't park in the spot closest to the door. The manager won't care and neither does the delivery guy that parks right behind you. I had to wait 15 min for the delivery to be over. read more

Do not attempt to get anything here unless you have loads of time. Totally understaffed..cashier would take one order, leave to fill about three orders. Guy was busy!! Felt bad for him... read more

Great customer service! I was really surprised at how kind and helpful the workers and manager were. I will definitely make this McDonald's my go-to read more

Check your food before leaving second time they forget to put the food in the bag last time it was a Big Mac this time a 10piece

This place is horrible. We are waiting over 5 minutes after ordering in the drive-thru...

This is a convenient fast food location in this neighborhood which is always busy. It's probably quicker to go in, place the order and take out. The drive through is open 24 hours. However, beware of the shady characters in the neighborhood. Their touchscreen system for ordering food had no tags for table numbers. Food is nothing special but you gotta eat when you spent an entire day shopping at IKEA.... Service is slow but the order was accurate. Bon apetit... read more

gotta be the worst mcdonald's out there. Ive held my tongue for too long about this place i just had to come on here and post after this one. Ordered, came to the window and paid, then they lost my order. no recollection of it. thankfully i found the receipt crumpled up in my door or else i would have no food right now. after waiting for 20 more minutes we got our food and it came back so horrible. everything in the bag crushed and fries halfway filled up. got a sandwich without pickles and i guess to them that means nothing at all. drinks are always wrong. they really just need to start giving better wages so people actually have a little bit of motivation to get one order right. please just go to any other mcdonald's around read more

McDonald's - Fast Food Near Me - Placentia, California

This is literally the worst McDonald's I have ever been to. Service slow as hell, dirty tables, cold food, rude staff, and filthy play area. Steer far far away. read more

This location is the worst. Not sure why it takes a half hour to get 10 cars through a drive through. No reason I should have enough time to write a bad review while waiting. read more

My experience today was not satisfactory. I wanted to resolve an issue with an order before I moved forward with the next window in the drive thru. I had let the gentleman cashier know and he was nice and said he would get his manager which he tried 3 times to get a manager to assist him. I was pretty upset that no one came to help him in what I needed. I felt bad for him so I said it's fine dont worry about it. My complain is for the manager who was in shift in the am 8-8:15 . To not being around when the associates needed assistance. Called 3x over the headset and nothing. Do better please dont let your shift go bad because of your lack of management skills. Great job to the cashier for the time and patience. Friendly and apologetic cashier. read more

Very poor customer service here at the drive thru .... Whether it is busy or not the majority of the time I am missing something from my order due to the incompetence of the employees. I order meals for two totaling around $25, and it is basic items off the combo menus so nothing that should be difficult. I'm always charged full price for all the items, but they forget a side. Today was the worst as I ordered extra sides and double checked to make sure I received the items which I did this time, but they forgot the main sandwich! Never trust the employees to get your order right. Unfortunately due to ongoing issues here I'll have to be that person at the drive thru taking an extra minute or two holding up the line as I check every item in the bag to make sure nothing is screwed up since I've had too many forgotten items, and I'm tired of paying for items to not be given to me. This is an inconvenience to everyone. read more

This one falls into a management/training issue. I submitted a mobile order for curbside, and sat for close to 30 mins after clicking on here and choosing my parking spot. After it got closer the half hour mark I went and knocked on the door, turns out my food has been sitting on the counter but they don't do curbside after 7. However my order clearly left curbside, they knew I was waiting out there and must have just been waiting to tell me about the 7pm policy once I came to the door. Here's the issue, because your app processed my curbside is not my problem, that's an issue that needs to be taken with whoever submits the "open hours" for curbside for the app. How could they have handled it? Realizing curbside just closed, this guy is outside waiting and thinking we are bringing it to him because our app told him it was, I would take him his food (especially since we are still taking out drive thru orders to the parking lot) since it's an exception due to a company restaurant error. read more

McDonald's - Fast Food Near Me - Placentia, California

Service here is horrible! Drive thru down the street ! Alex the shift leader is clueless! This place needs better management asap!

If you're looking for a later night snack or dinner, I suggest go to another location or take your business elsewhere. The business hours doesn't mean much to them, there was one time I ordered something on the app, drove there to pick it up, turns out they closed at 9 pm, they do this randomly, and they don't notify anyone. Tried curbside pickup twice, one time they took more then 5 minutes, which is okay, but very confusing if they promised that on the app, we ended up having one of us went in to check on the food, and 5 minutes later, the manager walked out with the food while my boyfriend was still waiting for them to check on the food in the restaurant. The other time, they just completely forgot to bring the food to us, the food was just left on the counter, we ended up with cold food. read more