Literally waited 18 minutes at curbside after ordering on the app....2 large drinks and a 6 piece!! Finally , got frustrated , went inside to get it, an additional 7 minutes before I even got acknowledged or could get anybody's attention... Got it back out to the car and believe it or not, it was wrong!! Wrong drinks. Incredible.... Makes me wonder how close is like this keep the open read more

Went at 2am with a pretty big order and got my food fresh and in a timely manner, amazing job

Once again, MCD's majored in IDGAF. They shorted the order, game me the wrong drinks, AAAAAND the food was ice cold - and I ordered in their app and got it in drive thru - for which they made me pull up to "process" the order. Even for MCDs standards, Thai place was SUPER SUBPAR. read more

McDonald's - a sign in the snow - Burgers Near Me - Payson, Utah

I am a big back who loves McDonald's, and I don't have a license because I was caught drunk driving. Shoutout to my driver Jafael--he is a real one. He was my driver at 3 AM, and he did not disappoint. As we pulled into the golden arches, the glow of the sign called to me like a beacon of hope in my time of desperate hunger. I had one goal: consume as many McDoubles as humanly possible. Jafael, being the legend he is, ordered with the confidence of a man who has done this before. I told him, "Jafael, my guy, I need at least three McDoubles, a large fry, and a Coke so cold it hurts my teeth." He nodded solemnly, understanding the assignment. When the food arrived, I knew I was about to witness greatness. The fries? Hotter than my ex's temper. The McDoubles? Stacked like a fine piece of art. The Coke? Bubbly enough to make my eyes water. It was a spiritual experience. Halfway through my second McDouble, I shed a single tear. Was it the beauty of the meal? The fact that Jafael had perfect parallel parking at the drive-thru? Or just the sheer joy of 3 AM McDonald's hitting different? I'll never know. If you're ever questioning life at 3 AM, just remember: McDonald's is always there for you. And if you ever need a driver, find yourself a Jafael.** Solid 10/10 experience. read more

Service is slow and the soft drinks are very watered down. Definitely not up to McDonald's standards. There are better options at the next exit. read more

Did you know you can mobile order and pay and then park in the parking spot assigned and they bring it to you!! You could do drive through too!! This location was very clean!! read more

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Wow, this was fast service! Our Coast-to-Coast Road Trip™ has landed us in plenty of fast food establishments, so I'm confident saying that this McDonalds is above average for speed and accuracy of our order. Oh, and the employees were really friendly, too! Andres took our order and was patient with my kiddos, who kept going back and forth between what kind of Happy Meal they wanted and whether they wanted apple juice or milk... or actually maybe they wanted water. No-- milk. Wait, no-- juice! Lol. He took it in stride and kept a smile on his face the whole time :) Thanks for the good experience! read more

Wrong order given in drive through. I always wonder how hard can it possibly be. It is not rocket science. Ordered double quarter pounder meal. Was charged for a double quarter pounder meal. Got a single quarter pounder. With our governments mismanagement of our money creating crazy inflation every dollar counts. I hate being cheated. Congrats McDonald's. You got me again. Don't go here. read more

Time and time again I've waited 20 minutes or more for an order. I come here because there is truck parking. If you order at the kiosk it takes forever. If you order at the register its a little quicker. I watched people order at the register after I've asked about my order and watch them get there's way before me. So unorganized. Oh, after I asked about my order the lady disappeared never to be seen again read more

Always a wait at this location you can order a single drink here with the parking lot empty and no one in the drive through and they manage to take 10 minutes to get that single drink ready! read more

I've never edited a review from negative to positive, but this McDonalds has really made a good turn around in the best ways. I've been so impressed with their super fast service and their politeness. It's 2023 right now. I will edit it in the future if thinks ever tank again. read more

The Mexican lady who gave us our food forgot a 10 pice nugget in our order and this random ugly white guy was yelling at her! she stayed cool under pressure and was such a queen! read more

Just gonna post the letter I wrote to McDonalds Corporate: I am a daily McDonalds customer. Usually for breakfast, coffee, and occasionally lunch. Although I Iive near this location, I usually go to the one in Provo (near my train stop) or Lehi (near my office). Something needs to be done about this location. Particularly their inability to regularly provide coffee and soft drinks, I just waited 20 MINUTES in the drive-thru for a cup of coffee. When I got to the speaker there was a small, homemade note telling me that, once again, they are out of coffee. This isn't an anomaly. They often do not have coffee or soft drinks available. One of the greatest appeals of McDonalds (to me) is your consistency. No matter where I go (except this location apparently) I know exactly what I am going to get before I order it. A 20 minute wait in a running car for NOTHING is ridiculous. C'mon, McDonalds, you can do better than this. At least find a way to let me know that you don't have coffee on a Saturday BEFORE I waste my time. Maybe something akin to the Krispy Kreme hot sign? Lord knows, it's that much of a crap-shoot to get coffee or Coke at this location. read more

Was in line with only one car in front of me for over 20 min before being told they couldn't "accept the app " biggest waist of time line was at least 12 cars long by the time I got to drive away empty handed and unhappy if your not gonna accept it tell me at the speaker so I have time to go somewhere else read more

Do yourself a favor...... keep driving! Now I know why Grimace had that look on his face. He ate at the Payson, Utah McD's. Who starts selling lunch at 10:30 AM and can't sell you a milkshake because they're cleaning the machine .......at 10:30? That falls on lousy management and an owner who isn't very bright for keeping the....lousy management! They're buns are always stale and the fry's are better suited for kindling! Just throw your money out the window! You'll get better satisfaction that eating at this McDonalds. read more

Worst McDonald's ive ever been too! For some reason theres a major abundance of flies all over this place. But no worries,not all of them are alive. Lots of them are just smashed on the wall as decorations. Which leads me to this. Man this place is dirty. The fries were good, and so was the soda i guess. But my filet o fish was dry and cold in the center. And apparently it no longer gets a full slice of cheese. Instead it gets an old,dried out, pocked marked half piece of cheese. And the bun was surprisingly very crusty. As if if had been left out for a day or 2 to dry. What a crap show! read more

the lady working drive thru on dec 15 at 2:30 pm has no manners or customer care. She should not be working with people, I have never been treated so poorly in my life. if McDonald's is serious about their restaurant in Payson they should find that worker and fire her immediatey. read more

The service and I use that term very loosely is horrible here! We did an order on their app which is another joke and went in to pick it up. We waited over 1/2 hour just for someone to care enough to help us. It appears that they will serve the cars in the drive through but won't wait on people in the restaurant. They need to build another one someplace else or get better management. This one is a real joke read more

Got our order wrong three times and we still ended up without an entire combo. Said they couldn't understand us so we pulled forward to the window, and they kept rattling on orders that weren't even wrong. All around extremely infuriating and we had to go into the physical store when we were already pressed for time so we had used the drive thru. Employees were short and rude, acting like we were speaking a different language. read more

I recently heard the FDA took over McDonalds meat processing facilities because they found human meat at pretty much every location. Well if that is true, Human meat is delicious! read more

Messed up my order two times the first time at the window I had to remind them that I was missing nuggets then later I had to turn around because I missed in Terrell order I didn't see. Very upsetting disappointed. read more

Hit or miss. Sometimes the food comes out great sometimes it doesn't. The sprite is lackluster though, McDonald's is known for their sprite drinks being strong af but over here it's a little watered down. read more

Bad, slow service. My order gets messed up almost every time I've gone to this location.

Cheap but the most low quality food you will ever eat... Every time I eat a McDonald's burger I am left feeling gross inside. I do no eat fast food that much, but when I do I'd rather eat Wendy's over McDonald's any day. It just is not fresh. I have eaten McDonald's in Japan though and it is SO much better quality. Why is that?? Lol The only good mark I could give is the breakfast menu. They do have great breakfast patties read more

this was the worst McDonald's that I have ever been to the food is always bad and not only that it always take way to long for them to get me my food I have given this McDonald's a lot of shots to impress me and thay never have and I know that it's just McDonald's but you still need to do the bear minimum and get me my food and fast that's why McDonald's is a fast food restaurant and not a normal restaurant this is the therd time that I have had to leave and didn't receive my food by far the worst McDonald's I have ever been to. read more

They are fine. They have messed up my order quite a few times though. Tonight I ordered an egg mcmuffin and got a sausage mcgriddle, which would normally not bug me too much, except that I took it all the way to Springville to drop it off at my friend's work before I found out what it was (I shoulda checked before driving away I suppose, but I also shouldn't have to do that), and my friend is vegetarian so he was just out of luck and didn't get to eat lunch. I also feel like the service isnt very speedy, but it's not insanely slow either. Meh. read more

Clean restaurant. Friendly service. They have self serve kiosks. Was out of apple slices and BBQ sauce when we were there. read more

McDonald's - two vending machines in a restaurant - Burgers Near Me - Payson, Utah

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What can I say ... McFood is McFood. The franchise has figured out how to make it pretty consistent no matter where you go. The predictability, coupled with price and convenience, is why we all go there. So when it comes to reviewing a McD's, it's all about the service. I've noticed over the years that the Payson McD's has been struggling, and my most recent experience caps it off nicely. We walked in around 9pm--well before the dining room closed. There were about 8 people waiting for service. In the back, we could see a number of people hard at work, and orders seemed to be flying through the drive-through. But we got no attention in the "dining room." No acknowledgement whatsoever. So, we left. Of course I'm going to keep going to McDonalds. But I'll probably avoid this one. I have choices. read more

This is the slowest drive thru ever wow we waited in line for 45 minutes!!!!! This is sooooooo ridiculous!! Come on people

You might think, "Hey, it's a McDonald's. It can't be that bad." Well let me tell you, if you are looking for the worst McDonald's west of the Mississippi River, you have found it here in Payson, Utah. I've been to this McDonald's about 3 times and refuse to go back. Once was turned away because they were only accepting cash...? Next time, the food tasted like it had been sitting out for hours not to mention the 40 minute wait in the drive thru along with the sprite tasting like cat pee. And my last experience was just like the previous one. Do yourself a favor and get yourself some food at Betos or literally anywhere else. read more

2:15pm... indoor eating. The wait after you order was incredibly long. And all the open tables are dirty. The employees are not that friendly or helpful... I love McDonald's but prob not this one. read more

I found a hair in my spicy mc chicken as well as my caramel frappe. Very disappointed.

Why does it take 8 minutes to get a small drink and a large fry. There are 6-8 workers in the back and two customers up front. They have an auto/robotic ordering system and it still took 8 minutes once I placed order. I was wondering why they had only 2 stars. Now I know why! Needs new management to train the employees to be more efficient. read more

Fucking horrible. took forever and filled my smoothie half full. Will not be going back.

Not much point in rating the food. You either love Micky D's or you don't. The Payson, Utah location has one of the most dedicated and hard working managerial staffs in the entire chain. They do have a tough time keeping workers that have a good work ethic, so sometimes the service isn't what it could be. Check your order before you leave and make sure it's right! The app has some great deals occasionally, but sometimes not. The lobby has finally re-opened, yay! The internet simply does not work reliably at this location and never has, so expect that. read more

I got a happy meal but I'm still sad, and the chocolate milk helped a lil it but still didn't make me happy

McDonald's is always a 5 star experience, love a quick fish sandwich and large fries & Diet Coke thru the drive up! hits the spot when your on the go, they're drive thru is faster than a dragster race car. read more

This is the fourth time that I have been to this particular McDonald's. Without fail every time that I have been, my order has been messed up. Most of the time and has been something small, no ketchup , wrong item, etc. However this last time there was no egg on my Egg McMuffin at all. I even took it up to them again, got back to my table, ...still no egg. C'mon, how hard is it? It doesn't matter if they are busy or not, they screw it up every time! Everyone at the front counter avoids eye contact for fear that you're going to ask for something else they neglected to put on your tray. ..Well, There is 10 more minutes of waiting. The drive-through is moderately faster but not any better chances of getting your order right. This is a horrible freeway McDonald's! read more

Went to the drive thru ordered a meal everything was correct aside from the fact that my drink was flat and watered down. Ugh I mainly went and got food because I wanted a drink and food was a freaking bonus. Really disappointed read more

I don't know man this place seems pretty gay to me. One time they brought me a hamburger and all that was in it was ham, and nothing else and I ordered at least with ketchup tomatoes and lettuce and they didn't even give me that they just gave me the freaking burger I'm like bro WTF right now.So I went to talk to the manager All Karen style and they're like sorry we can't allow that I'm like WTF and then I left. Smh read more