I have never been so mad at customer service. How are you gonna have me in the drive thru with dead silence for Over 5 min. But the other line is taking orders like nothing. Then i get to the window and ask if my order can be taken and all i got is a "what do you want?" I work at a restaurant down the street and i promise you i could never treat people so horribly!!! So disappointed. My kids really wanted it and i was in a rush but i don't think I'll ever go back. read more

Today, 11/30/2016 is the first time I actually ate inside this McDonald's. I believe I have used the drive thru in the past about 5 times in total. Actually, this is the first time I have been inside any McDonald's in many years. I don't know if all McDonald's are now like this, or it is just this location; however, I had a fantastic experience. You walk in, and it is actually a comfortable laid back environment. The restaurant was very nice and extremely clean. It was just me and I arrived at about 11:50AM and dined in. The two employees at the registers were very nice and pleasant to deal with. At this restaurant, you sit down with a table number and they bring the food to you. It felt weird to me....at a McDonald's; however, the lady who delivered the food was also very pleasant and even went back to get me an additional sauce. I honestly have never had a more pleasant experience at a McDonald's. I definitely cannot wait to return to this location again. read more

I will never return to McDonald's ever! In fact I will vow to never return to any McDonald's ever in my life because of the burger or fries I had on Friday afternoon at this location. I ate a quarter pounder at 1:30pm and by 4:30pm my body was trying to heave it out! In fact, I had hot-flashes and cold-sweats, I almost passed out. I normally try to avoid going to McDonald's, but I was in a rush that day and I needed to get back to work. I regret that decision! I don't what was in it, but it made me sick, that's called food poisoning! I hope the Manager will read this review and get on the crew about it so the same doesn't happen to you. I hardly ever write reviews, but in this instance, I had to do something. Terrible place! You have been warned. read more

The woman who was at the first window was so rude , i get it babe. I've worked in fast food, it sucks but if you don't like your job please get a new one. She is so rude for NO REASON. read more

I had small coffee at 11:45 am today from this place and suffered stomach pains and vomiting afterwards. Terrible coffee. I don't know what they put in their coffee. read more

Looks upscale, runs like the rest. Sure, this McDonald's looks great inside and out, but they usually make a mistake with your order half the time. They'll give you the wrong drink, forget to give you fries or something. The double drive through is ok... most people will drive past the drive through line and squeeze themselves into the next spot in line. as for the food, its McDonald's ... what can I say. read more

Just came here for fries. Took a little over ten minutes, but I do appreciate that they made it fresh! Delicious!! read more

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It's McD's what else can you say. The only thing is when a hot toy is HAWT then it's not stocked well. But make sure you check your fries!! It's like given half of what you order. That's one thing I hate about McD's. Any of them. Just give it back and say this ain't a small or medium or large. They will gladly give you more. But other than that... Private lot. Drive thru is hardly busy. Well maybe cause it's the time I go. read more

Out of all the McDonalds I have been to I like this location the most. I like how the interior is semi modern. The tables clean every time when I stop by. Parking is very easy. I feel like the food here taste better. It has more flavor & the presentation prettier. They play nice calm music which makes you want to sit a bit longer. The service is okay. They messed up my order by giving me someone else order. I am not really sure how I feel about a fast food place bringing my food. I prefer waiting & getting it myself. read more

McDonald's - Burgers Near Me - Pasadena, California

If you come to this McDonalds, go inside! The best inside remodel I have been to for the decor. It is worth seeing how clean it is and some features such as video games for kids or lounge area. They have video monitor with the menu. The inside does get packed and the drive thru is a zoo! They really try to pack people here since the lot is small. The service is slower than others I have been to. read more

McDonald's - Burgers Near Me - Pasadena, California

Cold limp French fries. Wrong Chicken Sandwich An Employee parked where The drive through customers Park AND they went over the Line taking up two spaces where Parking is very limited. read more

There's something about Mcdonalds fast food that I can't quite understand... the food isn't fantastic, but it sure is tasty. And when you eat it, it tastes so good in your mouth, but towards the end nof the meal you're kinda over what you're eating and after consumption you often regret eating all that bad food...but then you're stoked to order it again....Yes. that is the power of Mcdonalds. NOTES: - The Drive Thru is 24 hours - The lunch rush is about 11:45am - 2:30pm. Drive Thru is a bitch, sometimes you might as well order inside. - Inside tables are run-of-the-mill fast food tables, but there's something about these McDonald tables that makes me want to eat at home or in my car. - Service is fast, I only had to wait for food once (they had me pulled out of the Drive Thru line for a couple minutes and allowed me to cut back in). - Never got an order wrong here, nor have I had a cold chicken nugget. Minus the dipping sauces maybe once or twice but all is forgiven. Do I recommend this place? Yes. read more

First time at this location. Was there from 9 to 9:45 am with my 3 yo and noticed stuff constantly cleaning tables and sweeping floors. Order was ready fast. Not sure if it's something new or just at this location but they have fresh bananas 2 for $1 or 1 for $0.75 No playground for kids but they do have Touch 2 Play pads and 1 TV read more

Always good for a quick lunch or dinner on the go! Love my big mac! My twin grandsons are now at that age where they could eat a horse...each! This fits the bill! Especially now with the McDonalds app! Lots of good specials!! read more

I came in today and honestly customer service sucked !!! I've been to different locations but this one was on my way I know working sucks but unfortunately I had a bad service and got over charged for a Big Mac meal the lady first charged just the burger and I told her I wanted a meal since the beginning and then I saw I didn't receive my fries and drink so I saw my receipt and saw I was charged for the burger so I went back up front to see if I can pay the difference of the fries and drink and they said no she said I had to buy fries and a drink separate the good thing the drink is only $1 but still the meal is 7 something I paid 5 for just the burger and 4 just for fries and drink . They honestly didn't care they did it wrong she said oh okay I'll just charge you for the fries and drink then . read more

There are only a few things I enjoy at McDonald's and that's their breakfast items and their happy meals. The drive thru service was fast but the cashier was a bit confused on our order, happy meal with fries that's it. read more

McDonald's - SEP2014 - Burgers Near Me - Pasadena, California

Location sucks. Employees don't listen to your order and 3x out of 5 your order will be wrong. Management doesn't care because it's never corrected. They should just shut that location down!! Hiring kids isn't a great business model. read more

I've always had McDonald's coffee and decided to give this place a go since it was close by to my workplace. The building has a pretty modern look and for the most part was clean. McDonald's food is fattening but it's so yummy sometimes. I rarely get their food anymore but their coffee has always been consistent and good. I used the drive through because I was in a rush and they feature two drive through lanes to somewhat speed up the process. I ordered my typical small coffee with one sugar and one cream; and the fresh aroma of coffee filled up my car. For $1.52, I can't really complain about it; it has caffeine and does the job of keeping up energized until 5pm. So give their coffee a try! read more

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I used the drive-thru - ordered the Big Mac meal *no cheese and when the order was repeated back to me, I reiterated 'no cheese please' and when I get home, guess what's on the Big Mac - CHEESE. Then I call the location & get a FAX buzz which made me voice my disappointment here. It's a small thing, but happens frequently and the other joke is, they have the best chocolate shakes if you can get one, their machine is always broken. read more

Still 3 stars for the overall restaurant... BUT I have to give props and an A+ to the swing shift manager at 11pm Friday night. One of the few times someone has provided notable customer service (for any fast food restaurant). I was craving a fruit cup of some kind. They don't have one, but he was super nice and said that they can make one for me with what they have. They could slice up bananas, mix in apple slices, and add in raisins - and it would only be a dollar or so because it's just the cost of those regular items with no extra charge. He was really patient and helpful, trying to find a creative solution for my late-night craving. I ended up not getting that because I took his other suggestion for a berry parfait (forgot they had those) and it hit the spot. Just wanted to say thanks and acknowledge this good deed. read more

I just went to this McDonald's and tried to place my order and was interrupted by the order taker and therefore I found out my order was taken incorrectly when I arrived at the pay window. I saw that they only put 4 sugar on the receipt and I asked for 12 and I also asked for 4 cream and received none as well as no stir sticks to stir in the sugar that I finally received. I understand it was a busy time, but the rule is accuracy over speed. read more

It's Mc Donald's, right?!? It's not a gourmet burger joint, but the food is always consistent. I love the new coffee section, and the variety of offerings. The staff has always been friendly. It'll be nice once this store gets a remodel, but for now, it serves its purpose. read more

Let me start off by saying that I used to have a huge gambling problem before I discovered this McDonald's. This McDonald's is a hit or miss, usually a miss and it quenches my thirst for gambling. Thank you McDonald's on foothill, "I'm lovin' it" read more

wow haven't had fresh fries at mcdonald's for a long ass time. it doesnt taste soggy and old. finally fresh cook fries.. love this mcdonald. thank u read more

I was on the phone with this location and had a question about my order. the person in charge of the phone was very rude to me. she had hung up on me while I was still talking. customer service needs to get fixed. ive worked in customer service before and ik how stressful it could be while having many things going on, but still managed to be respectful to everyone. please management talk to your employees about respect because clearly they weren't taught this. read more

Need some curtains for the sun pls I see costumers using the news paper to cover the face in the morning and you can't eat in pace With the sunshine tank you read more

McDonald's - Burgers Near Me - Pasadena, California

One of the best McDonald's in this area. There are a lot to keep up with and making improvement. I do see the management at this location work diligently and put in a lot of efforts in making this McDonald's to be one of the best in Pasadena's area. read more

McDonald's - Burgers Near Me - Pasadena, California

The lady with the ugly blue eyeliner named Cindy is definitely slow. I came to the second intercom and had nobody take my order. I normally wait for somebody to say something first because I know what its like to work fast food and have somebody annoyingly repeat "hello?" into your ear. There was something wrong because they continued taking orders for other cars in the other intercom. I pulled to the first window and was greeted with a jumpscare. I tried to quickly just ask to order the one thing I wanted but she cut me off and kept repeating I have other orders what do you want? I said can I order since she cut me off before I could even get a word out. She said Yes I've been waiting. I ended up pulling around again to a different intercom since I didn't want to hold her up or other customers. Since there was a car in my way I couldn't pull forward. By the time I got to it again she loudly says "Will you be using the mobile app??" very angrily. If I was her I guess I'd be pretty angry with my life too. read more

The worst experience I've ever had at McDonald's and I eat at McDonald's almost everyday. I ordered a Big Mac that was cold and the meat seemed very dry as if it were old. The burger was inedible. I ordered a chicken sandwich that had no chicken on it(No Chicken!!??). My fries were also cold. The only food that was edible was the small side salad and I believe that's only because they don't prepare it. After calling the establishment the worker apologized for the service and ensured me that due to the time being 12:37am that I could come in the next day to speak with a manager and get my food remade. The next day I went to speak with a "manager" named Fransisco who said he couldn't do nothing for my situation because the girl from the previous night never wrote down my name. Very disappointed!!!! They don't care about their customers at all. Too unprofessional to be a manger. read more

Girl taking the order was so rude. Attitude for no reason. She literally goes what do you want? I said I'm use the app cause I had a deal on there and she says ok what's your code with a attitude. I didn't even do my order I just left cause I would of lost it at the window. Your tone in your voice is a big deal in customer service especially when the customer isn't even being rude. I understand if a customer is being rude but I didn't even talk yet and got a attitude from the girl read more

They forgot the fries make sure you check your orders It's upsetting when you find out that your order was not complete and then it causes an inconvenience that you have to go back read more

It's McDonalds and I don't know what people are expecting. The food is bad but that's always the way with McDonalds. At least it's cheap and relatively clean. I gave 3 stars because this McDonalds is a little dirty compared to others that I've been to. read more

The service is not the greatest however i will say this place is very clean they made a mistake on my coffee order but i did not bother to complain, it looked like they did not have enough staff and they were extremely busy read more

It was 2pm and they told me the dining room was closed and I couldn't order inside, it's a freaking joke.

Not bad. Pretty solid. Depending on the location, the taste and quality of McDonald's varies. Believe it! This one.. Solid 4-star.

Prices have risen where a big Mac meal is 9 dollars...this is sad...the employees are so busy handling the drive through that you are seen by employees that you are inside to get an order but they could care less you are there....CA people are getting ruder each year. read more

I have never been fought so hard for my order at McDonald's before today. When placing my order at the drive through I informed the person taking the order that the car would be placing two orders (so that my passenger and I could both use our $2 Big Mac coupon) we each ordered Big Macs with large drinks and one order of the 2 for $6 10 piece chicken nuggets. They repeated the order back and after reviewing it ensuring both ordered where correct we proceeded to the next window. Upon arriving they lost my order. Being that the drive through was busy and it was lunch time I calmly reassured them I understood and repeated my order showing them the (Big Mac) coupon and paid for my order. My passenger then had to repeat their order as well. We make it to the 2nd window and my passenger gets their order Big Mac ($2 coupon) and large soda. They hand me a my drink then a bag with 2 10 piece chicken nuggets. I inform them that they missed my Big Mac and offered to show them my receipt, they ask me to pull into waiting area and they will bring out the Big Mac. This is when the fun starts! As Nancy approached my car with a bag I got out my receipt out just in case she wanted to see it instead she begins by asking me want the issue was. I explained that our car had two orders offered to showed her both receipts (she refused to look at them) and instead insist that I had ordered incorrectly and they didn't charge me for the Big Mac which is why it wasn't included. I point out that on my receipt it clearly shows that is was charged and that the coupon was used on my phone as part of the order. Again Nancy insist I ordered incorrectly and they are giving me the burger with no charge. I POINT OUT ON THE RECEIPT WHERE THE CHARGE WAS APPLIED and tell her that no I paid for it and she's wasting her and my time explaining how they misunderstood my order which I repeated to them three different time and broke it down for her only to be met with her ending it with "well you ordered wrong". I drove away before my passenger got out to give her a piece of her mind. Long story short I am greatly disappointed and frustrated that a McDonald's employees felt the need to escalate the situation unnecessarily and couldn't acknowledge the mistake on their end three times over. read more

Overall OK. Cheaply operated. No napkins, no condiments. There's been two occasions in which a black person caused trouble. First one tried to punk out the manager, threatening him, because he wasn't allowed to get free soda during the summer. The other instance was a guy kept walking around muttering to himself, then got the tray of a father and son of their table and asked for money. He was ignored. Next he went to do the same to 3 old ladies (75+ up). I think they gave him money as he was ordering next time I saw him. Not racist comments, I was only observing and reporting what I saw, factually. Management should have a better handle on things so that paying customers are kept safe and enjoy their food and not be bothered by those who just lurk around asking for money, inside the restaurant. read more

Best Mc Donald's ever!! I love this place. It's clean and friendly staff. I'll be back!

When it's 3:30 AM and the BAE wants his egg white delight, McD's to the rescue. Drive through is open 24/7. Boom. Standard Golden Arches fare. Don't expect friendly service or fast fast food in the wee hours. But they ARE open, so, yeah. read more

McDonald's - 3:40 am McNuggets - Burgers Near Me - Pasadena, California

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