The staff are very friendly & the food is good but the classic music is so annoying I felt like I'm eating on the sidewalk next to 7/11 store you should use another music for the customer inside the store. read more

I can not believe more than 20 minutes wait for small order and the person bring the order no apologize for it even the person order 10 minutes after me he before me . Really disappointed. read more

I usually use the drive thru for this McDonald's but I discovered to come for my first time dining in! First, this place is actually nice and clean. They had music playing and it's like classical music. They have fountain drink station which I miss from the Arcadia and Monrovia ones! The seating area is designed very differently but it's nice to enjoy a meal in different chairs and tables and I saw a couch! The wait time was the only issue. The place got really busy when i went and it took longer for my order to be rat compared to the other McDonald's. They are so busy that once your order is ready, they leave it and walk away super fast! I tried to ask for a straw but they didn't hear me so I got it myself. Food it decent and consistent, so I enjoyed the food (McNuggets and fries), but they didn't give us napkins and given how hard it was to ask for a straw, I didn't ask... Parking is decent! Plenty of parking in both sides of the restaurant. Two lane drive thru makes ordering confusing sometimes so make sure to wait and talk to both windows because they might tell you to not slip windows 1! read more

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Order was incorrect. Missing BBQ sauce from both Happy Meals. Found pickles and onions on both cheeseburgers despite asking for only Ketchup. read more

Got the McNuggets and fries for free since the Dodgers and the Angels won. Ordering was super easy on the kiosk. The came out quickly and was also delicious! Almost forgot, got a free McFlurry since the King's won. read more

McDonald's - Burger, fries, McNuggets & pie - Burgers Near Me - Pasadena, California

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Worst customer service. When they're out of stock or mobile orders get messed up, they have terrible customer service. The franchisee is far more interested in keeping $2 than to have satisfied customers. Pathetic. read more

This McDonald's is truly a jewel. The atmosphere completely surprised us--in the best way. Classical music playing in the background, modern and comfortable seating, beautiful lighting, and game screens that kept the kids entertained. It made my husband and me reminisce about our own childhoods in such a sweet way. On top of that, the customer service was superb. Our food was brought directly to the table, and the manager, Manuel, was attentive and genuinely cared about our experience. This location feels thoughtful, welcoming, and a step above the rest. We'll definitely be back. read more

McDonald's - Inside - Burgers Near Me - Pasadena, California

Today I was so excited to get the 2025 boo bucket, I ordered and picked it up only to realized I was given a boo bucket from last year. The manager had the audacity to say those are the new buckets. I showed her the website and everything. read more

McDonald's - This is the boo bucket I received 10/21/2025 - Burgers Near Me - Pasadena, California

We have breakfast with my family and we spend around 100$ in this location and the manager she looks like Philip she was racist with my family who they think they are I hope she get fire this is the country of freedom and we are hard working people and I'm no gonna tolerate discrimination in my family she was wearing a blue shirt if you don't like that job get a better job she was so racist and disgusting don't do it with my family racist ass Philip girl I hope macdonal do something about solo disgusting read more

The kid on the first window at DT gave my dad a bit of a snarky attitude after he told him no pickles on my Big Mac but marked down only cheese no pickles, I still wanted everything else on my burger. I received the burger and it was completely plain not even the cheese was on there. read more

McDonald's - Burgers Near Me - Pasadena, California

Shut this McDonald's down already. Terrible service, missing items most of the time and printer conveniently broken so you can't even see what you ordered. I understand fast food, but the employees take the definition of trash to a whole new low. read more

This location has a lot of negatives vs average stores. - Higher prices: for example, some meals are about $1 more - Poor service: incorrect orders and poor attitudes - Cleanliness: there are some dirty looking people always around here read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor & outdoor seating available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my food from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent, but the lot does get full very easily and quickly during peak business hours. So park on the street and walk over if the lot is full. Some spaces are smaller than others. Food: I ordered a 10 piece chicken McNuggets. Crispy, crunchy, hot, juicy, and tasty. No complaints about my favorite after work snack. Staff: The staff here are very fast, helpful, and friendly. They accept both cash and credit cards. There is no credit card minimum. read more

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The food was delicious and everything was served hot The staff was efficient and friendly I love that you take a number and the food is brought out The flow of the restaurant is great read more

Im not sure if the app is really an improvement. This location is a bit mixed in terms of consistency. I ordered a breakfast through the app in advance and did drive thru pickup. They asked me to wait in the parking space. I watched every car in drive thru and every other car that was parked receive their order and leave before someone came and asked what my order was. The toys in the happy meals are often not what is advertised. Yesterday the toys included were for sonic 2 which came out a few years ago. On other occasions items were completely missed, make sure to check your orders before leaving read more

McDonald's Store #2861, located at 2861 E Foothill Blvd, Pasadena, CA 91107, is a wonderful place to visit! The entire crew is pleasant and truly makes you feel welcome. Everyone greets you with a smile, and several team members checked in to see if I needed anything. The store is clean and beautifully decorated with fresh flowers and balloons, creating a very inviting atmosphere. Definitely two thumbs up -- the best McDonald's I've been to! read more

Well as you know my experience my review. I don't really come to McDonald's often since I don't eat at fast food chains often. Sometimes I may just go because I run out of time and grab a bite before work. So I decided to come here on Thursday night for a quick meal. After waiting in their drive thru line for what seemed like forever (6 1/2 minutes) I finally ordered and when I ordered a drink which was what I really wanted, I was told that they were not serving any sodas. No explaining just simply they had no sodas of any kind. This McDonald's is really one of the worst. I often come here for coffee and they always forget something. I should really stop giving them my business but I love a warm coffee in the morning. So stay tune if I decide to go back........... read more

The person that delivers to my car is always nice. However, not sure who wears the visor but they're not very knowledgeable. I ordered hash brown and realized only when I got home it was missing. I called and they said to come back, but then they told me there's no more hash brown. I drove all the way back for nothing. She asked if I wanted fries. I said if you can compensate with something else for me driving all the way back. I would take a coffee which is only $1 on the mobile app. She said no. So I said I'll take a refund on the hash brown. She then takes my entire bag and said I would have to get a refund on the entire thing. How does that make any sense? Then the cashier asked if I needed a refund and asked if just for the hash brown or the whole thing. Like duh?! The other girl within minutes gave me a refund for the hashbrown. Teach you staff. Be courteous. Give me a dang coffee for wasting my gas. Or teach them the basics. read more

Everybody was very nice service drive-through was quick. The only problem ..my coffee was extremely burnt and tasted horrible!! couldn't drink it .Merry Christmas Eve. read more

Management can really use improvement here, this young lady Josephina I believe was her name has always been so rude. My daughter asked for extra napkins and she whispered something to her colleague finishing it off with a discomforting look on her face and the. Handed over the napkins. I try to avoid ordering when a certain staff is there . Wish I didn't have to make last minutes stops but my kids love McDonald's . But I'd love to mention a young man named Brian he is the sweetest most kindest young man. You go Brian! read more

This Mc Donald's is very impressive operation.Manager is making sure every order is being processed and very quick on handling the orders, the customers at the counter are placing. I noticed the manager and staff are taking great safety measures as they approach the eatting area and outside of the building. read more

Went thru the drive thru use the wrong code and the attendant for the drive thru won't not change the code, and stated it would take 15 minutes to place in another code, suggesting I goes thru the order or wait for 15 minutes to order. I went inside and use the self service which accept my code and order. I don't know if she was lying but to wait 15 minutes to reorder at a fast food place seems wrong. So I would think she lied. It's Tuesday 8:30pm Feb. 18... and it's no big deal but lazy service sounds wrong. I am sure it's rare, but still sad to experience. read more

Went through the double drive-thru and waited and waited while three cars that arrived after me were served at the other screen. I pulled away and will not be going back. Terrible customer service. read more

Our order is routinely missing at least one item. Tonight, they gave us 10 nuggets instead of the 20 I ordered. Last time, they messed up the order and I asked that they fix it. The worker was rude and didn't care that the order was wrong. I hate that this is the closest and most convenient McDonald's to us because they mess up every time. read more

Workers update drinks without notifying you of any charges. Asked lady this morning who served us and she got mad and responded rudely. Would never come back here. Charged an extra $3 on drinks read more

I placed an order on the McDonalds app for a Crocs Happy Meal. I went and picked it up using the curbside service. The receipt stuck on the box confirmed the order of the Crocs Happy Meal. When I got home I was surprised to see they had put the wrong toy inside (a Hello Kitty toy). I called them right away and a lady answered. I explained the issue and she said they didn't have the Crocs when I picked the order up but that they just got their shipment in. I picked it up ten minutes before the call so it must have literally just arrived. Anyway, I asked why didn't they tell me when I picked it up and she said the app shouldn't have let me order it. I said it did and it's clearly on my receipt. She apologized and said they would have told me if I ordered in person. I said, "OK whatever, can I come and exchange it for the right toy?" To my dismay she said "No". She said I would have to buy another happy meal. This made no sense whatsoever. I pointed out that they clearly made the mistake and now I am not allowed to drive back ten minutes later (which is already quite an inconvenience for me) to exchange it? She again said "No" and reiterated that I would have to buy another one if I wanted that toy. I am completely dumbfounded by that service and apparent policy and have filed a complaint with the head office. read more

Tables during breakfast are dirty . Need to take time to clean them,also the floor need to be swept. Many people working and not doing anything​​ read more

I wish I could give no stars for this location because they just really are the worst of the worst. I placed my order using the app only for one coffee and when I got to the window, the girl was giving me someone else's order and then she asked me after I told her it was not my order. She asked me what did you order them and I said a large coffee with cream and sugar inside She made a face and then she blamed someone else for not having the order done. Then the manager approaches the window and asks me to park somewhere to wait for a coffee really for a freaking coffee. This place really needs to have someone come in and train the whole staff specially, the managers or leads whatever they are called so I hope you don't waste your money at this location. Find another one and I wish I could just say no I don't wanna move. I'm gonna wait here at the window until I get my order. Why should I have to move? read more

Quick service always and great quality food. They don't keep you waiting or mess up your order. Never been inside ever since this location was remodeled. read more

Made a quick stop for sweet tea and a cone. The sweet tea was good and not diluted. The cone was a bit sad looking, but tasted great. The drive through service was a bit slow, even though we were the only car. However, they were nice and wished us a great day before we left. Closer to 3.5 stars but I rounded up. read more

McDonald's - a hand holding a cone of ice cream - Burgers Near Me - Pasadena, California

Whoever Eduardo the Edgar that was working drive thru was rude to my kids. Called him out and manager did nothing. They took forever to get the food by then I asked them to remake it as it was cold and it looked like Eduardo may have tampered with it. Never going back. This store is terrible. read more

I thought I got good service here I went through the drive thru and the service was nice. We didn't wait too long for the food. Would come again! read more

I have never experienced such a horribly manner drive thru cashier as I did today at 8 am. Waited patient as she took care of customers and yelled at to hurry up. She gave me the incorrect total at the window the rudely pointed out that I have given her the wrong change. I don't know if she was overworked or what, but she needed worry. I work nearby and I will tell my fellow coworkers to get breakfast elsewhere. read more

I had a mobile order for a Diet Coke and fries. The employee was very nice. However, she was unable to communicate in English to tell me they were out of Diet Coke.. I figured out what she wanted to communicate and she asked me if I wanna coke , o told her no. I requested a refund and was hoping she understood after 10 minutes of waiting for my refund. I went into the store and the manager was being snarky with her, gave her the money, and she saw me and she handed me the refund. there's a phone number to call the restaurant and it goes to a fax machine. Don't ever come here if you expect to have decent customer service. I've been nice to be able to communicate with corporate however, you cannot call McDonald's and when you email them you got zero response. On top of that, my fries are cold, undercooked and only half the container is full. What a waste of money and time. read more

I know it's hard to find employees these days but you still need to train your employees some level of customer service. Please educate your drive thru cashiers especially one lady who worked on 2022/12/12 around 6am. It looks like she's a morning shift drive thru cashier. I think it was her last time too that I had bad customer service at this location around 6:30am. I know it's hard to wake up and start your shift early in the morning but at least you should not yelling at customers simply because not providing you a promotion code through the speaker. I couldn't understand what you were saying. Either you can fix your speaker or do not hang up until your customers finish their orders. All I need was a cup of coffee. Please train your employees. Thank you. read more

Drive thru is terrible. They make you park. Car after car. I'm still waiting for my breakfast.

No breakfast at 10:30 AM??? WTH??!!! Also, I was forced to use the ordering kiosk, and then had to wait 15 minutes for a small coffee.

Rude customer service, company need to train staff to be more professional I asked for fries & ice coffee, not an nasty attitude to be given my food at the drive through window, not my fault you picked McDonalds as a career dint take it out on customers. read more

Terrible service, rude staff, angry and careless mangers, makes the food and environment unwelcoming. Do not go here if you care about the quality and care for your food. read more

Estrella and her cashier is soooooo rude. Worst customer service I have ever had. These ladies lie and told me they have to rush. That's not the terms you use with customers. You need to be effective and efficient but rushing customers and giving bad customer service is unacceptable. Great neighborhood with a shitty team. Only nice person is the old lady who is at the window. read more

McDonald's - Bad manager. I asked for a manager she started talking to her employee in Spanish then made an excuse for her bad customer service skills. - Burgers Near Me - Pasadena, California

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