I have never experienced such a horribly manner drive thru cashier as I did today at 8 am. Waited patient as she took care of customers and yelled at to hurry up. She gave me the incorrect total at the window the rudely pointed out that I have given her the wrong change. I don't know if she was overworked or what, but she needed worry. I work nearby and I will tell my fellow coworkers to get breakfast elsewhere. read more

I know it's hard to find employees these days but you still need to train your employees some level of customer service. Please educate your drive thru cashiers especially one lady who worked on 2022/12/12 around 6am. It looks like she's a morning shift drive thru cashier. I think it was her last time too that I had bad customer service at this location around 6:30am. I know it's hard to wake up and start your shift early in the morning but at least you should not yelling at customers simply because not providing you a promotion code through the speaker. I couldn't understand what you were saying. Either you can fix your speaker or do not hang up until your customers finish their orders. All I need was a cup of coffee. Please train your employees. Thank you. read more

Drive thru is terrible. They make you park. Car after car. I'm still waiting for my breakfast.

No breakfast at 10:30 AM??? WTH??!!! Also, I was forced to use the ordering kiosk, and then had to wait 15 minutes for a small coffee.

Estrella and her cashier is soooooo rude. Worst customer service I have ever had. These ladies lie and told me they have to rush. That's not the terms you use with customers. You need to be effective and efficient but rushing customers and giving bad customer service is unacceptable. Great neighborhood with a shitty team. Only nice person is the old lady who is at the window. read more

McDonald's - Bad manager. I asked for a manager she started talking to her employee in Spanish then made an excuse for her bad customer service skills. - Burgers Near Me - Pasadena, California

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Rude customer service, company need to train staff to be more professional I asked for fries & ice coffee, not an nasty attitude to be given my food at the drive through window, not my fault you picked McDonalds as a career dint take it out on customers. read more

Terrible service, rude staff, angry and careless mangers, makes the food and environment unwelcoming. Do not go here if you care about the quality and care for your food. read more

The evening staff is very friendly but I can't say that for the morning. Very rude drive thur. Starbucks is down the street

I have been coming to this McDonald's on Foothill Blvd. in Pasadena since before 2017. One of the nicest things was they has electrical outlets for your laptop or charging your phone. Tonight I went, and every outlet had a cover. I asked 2 different workers about it, and they said they used to have that for customers, but they don't now. If French fries are $4.19 - I think you can let me plug in my phone or laptop for 10 minutes? I guess it's back to Starbucks for times like these. On a positive note, the restaurant and restrooms were very clean. read more

The place blows. Constantly screw up your order. They don't even give you a price for darn hamburger Like to shock you. Want you to buy their sucky combos. Don't for get. Check your order! read more

No stars for lousy service, they even see you and still won't walk over to take your order. Now that they get $20 per hour. They got more lazier!!!!! read more

Not sure why the low reviews. It's a McDonald's and provides McDonalds food at McDonalds prices. Since the pandemic we usually order off the app and pick up at mobile order parking or drive-thru. It's not gourmet food, but sometimes I'm in the mood for a Big Mac and I prefer McDonalds fries to most other fast food places. We drive a little extra to go to this location as the food is normally better (and pre pandemic, the sit in area was nicer) than our closest location. read more

I orderd 1 thing, ONE!!!! I ordered large sweet tea and got coke....the worst McDonald's cuz this hsppens often here. Ugh this is ridiculous read more

McDonalds gave me so many happy memories as a child. Growing up the filet-o-fish was my favorite item at McDonalds, and years later it still is. For those who do not yet know, the filet-o-fish consists of fried pollock topped with melted cheese and tartar sauce between two slices of white grain buns. McDonalds menu had changed a lot in the last 30 years, but the fact that the filet-o-fish remained a mainstay throughout speaks to the popularity, taste, and timelessness of the classic sandwhich. I recommend filet-o-fish and McDonalds to everyone everywhere of all ages. read more

McDonald's - Delicious Filet-o-Fish - Burgers Near Me - Pasadena, California

Ms. Eva was so patient and helpful today. Appreciate those who show care and authentic courtesy to customers in their work. Sunny and well lit, usually here in the morning before work. This is one of the nicest builds on a smaller McDonalds site. Three types of booth seats, one with light up tables, just for aesthetics. Two types of hanging ceiling light sconces in addition to can lights. Touch screen games for kids, two touch screen ordering stations. read more

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DO NOT BUY FROM HERE! If you have a choice do not purchase from here. Because this McD's is independently owned customers are hit with exorbitant prices, beverages are outrageously priced (i.e. over $2 + for a medium sized coke) so I didn't even consider ordering anything else). Understand gone are the days of dollar priced drinks, but is it really necessary to overcharge your customers that much, on something so basic. Or is the intent to make the price of those combo meals look like a better value. Either way, this McD's will not be getting any more of my $$ for anything. read more

McDonald's 2157 Lincoln Avenue store number 11949. Sent me home with a Burt, flat horrible Mc crispy chicken sandwich. I make better food for my little dog. I visit twice a year and I as curious about this sandwich. HORRIBLE, who sends this kind of food out to be eaten! read more

McDonald's - Burgers Near Me - Pasadena, California

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Worst Mcdonald's I ever gone. I picked up my ubereat order in drive way, already said the name and when I came to next window, the lady gave me the wrong order and blamed me for not going inside for pick up and asked me to bring the food she gave me to return. When I bring the food inside, the man worker very rude and said those food can't be return why I bring in. And blame me for not say the name. I told him when I at the 1st window of picked up I already mentioned my name, so as when I came to the 2nd window. I repeated over again the name. ( How many times I need to mention??? ) If your store is busy and the worker make mistake, why can't you just admit it and blame on the customer very rude??? read more

Food was average but warm. Fries were good. Very small drive thru and they forgot our straws. Average.

Just to have a large hot water they charge you $1.87 I mean might as well get a large coffee with my mobile code and it's only $1.00 . I think that they charged a lot . Canceled that large hot water and maybe that manger will use it for herself. Was expecting at least a $1 but still to pay or maybe the cup of McDonald is that expensive? Maybe the McDonald corporate will be happy to hear how this specific location over charged their customers. read more

Morning shift and afternoon shift are great. Food is always hot, but what is the hell is wrong with night shift staffs?? I thought maybe it was just one staff who might be having a bad day. After a several orders from different day, my orders is either warm to cold. How to describe it? I don't know if it is undercooked, but it is certainly not hot like how it would be in the afternoon. The bread is cold for sure. They didn't bother toasting it. Even the apple pie is not hot, not frozen either. Felt like it's left over from afternoon shift. Like it is defrosted, but it is not kept on the warmer. Management needs to look into this. read more

Consistently bad. Tonight they forgot a sandwich from my order. When I returned, after 10 minutes because I had made it home and changed out of my suit, Lucio(ph) apologizes immediately and and ask what's wrong. I tell her what's missing and ask her to remake the entire the whole order. She does. Unfortunately this is what I have come to expect from this establishment. I will not Lucio is consistently the manager I have had to deal with with less than satisfactory attitude/communication skills. read more

McDonald's - Burgers Near Me - Pasadena, California

Cold food & pretty rude staff. Asked if the food would come to the table since they give you a number when ordering. He says yes. Then order number get called. Did miss something? Fries are cold, I go the counter and a young lady walk up to me. I let her know that my fries are cold, she answer: when your food was sitting here for a long time! I then nicely let her know that it doesn't take 2 minutes for fries to get cold. Got a happy meal for my boy, no cheese on the burger! Come on, this is not rocket silence! My Big Mac was cold also. Don't they have rules on how long the food can sit? Avoid this location! read more

Just like Charlie, I just had to get a gold coin; however, unlike Charlie, my coin was a sure thing. The drive-thru lines were not bad, and there were no crowds at this clean restaurant just off the 210 freeway. It was my luck day however, because I received two coins, probably due to a communication error in my favor! The Big Mac has always been my favorite burger at McDonald's, and did not disappointed me. There is something about this burger that is either addicting or cult following because it has lasted for so long, and people just don't get tired of it. Is there some secret ingredient like Coca Cola used in the early days, or is it just so damn good. Well, being the 50th anniversary and all, I just had to celebrate and glad I did; some McDonald's ran out, so am particularly fortunate this 50th year of celebration! read more

McDonald's - Big Mac Gold Coins - Burgers Near Me - Pasadena, California

The worst staff, and service. I ordered 1 fried, 20 nuggets, 1 mcChicken They told me to pull over at the drive up area and someone will bring over the food. I waited for 15min (that was stupid of me for waiting that long) and decided to walk in and see if I can get my food. It turned out that they forgot my order. I asked to get my money back, it took me them another 5 min because they had to ask the manager. Never again going back to this location. read more

Everytime I go here at Mcdonalds, there is always something wrong with my order. I specifically told the person in the drive thru (went there at 4/3/21 at 7:13p and whoever I spoke to said the nuggets are in the bottom of the bag) I verified with him if the sauce was sweet and sour and he said yes right away. The receipt stated sweet and sour and they put bbq. Horrible service as they cannot read what I ordered specifically. Then again it's McDonalds and I guess I can't get what I ask for no matter how many times I repeat myself. read more

McDonald's - Obviously it stated Sweet and Sour and NOT BBQ!!!!!! - Burgers Near Me - Pasadena, California

This morning I went through the drive-thru to get breakfast sandwiches & your delicious large coffee with 5 creams added to it. When I got to work and took a sip; I had to spit the coffee out, because someone added 5 sugars to my coffee when I asked for 5 creamers. My receipt stated 5 creamers, but the label on the coffee cup stated 5 sugars. I had to pour the coffee down the drain. Waste of money! read more

McDonald's - Cup states 5 sugars. Disgusting! - Burgers Near Me - Pasadena, California

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Pretty standard McDonald's here. I've been coming here for years but I think most reviewers were posting to vent their frustrations which undoubtedly happened so there's a bigger tilt towards the negative. It's not THAT bad here. The restaurant renovated maybe 1-2 years ago so everything is still fairy modern and updated. There's that one table with the different colored lights that attention grabbing. Warning: The flow of cars sometimes gets clogged up from the drive through lanes on the north side of the building. Sometimes the cars don't hug the left side of the driveway enough and it makes it tough for cars that are just passing through to get past them. It's just annoying and frustrating. I got the sriracha burger this visit and it was surprisingly tasty. I wasn't expecting much but I was caught off guard. read more

McDonald's - Sriracha burger with potato bun - Burgers Near Me - Pasadena, California

Must be a joke! Went into McDonalds yesterday to place a breakfast order. There were about 12 customers wandering aimlessly around the kiosks and registers that are now covered with a "we're going digital" cardboard sign. Few knew how to order from the kiosks and the workers - including the manager - seemed to be hiding behind the counter. When multiple people asked for help placing their order the crew just looked at each other. I'm selling my McDonalds stock today. Unless MCD is going drive through only this kiosk only rollout looks like a disaster. read more

The service here's it's.just bad slow people. DoorDash last time don't get my 3rd item. It's always something I don't know of those people working there are happy or not getting enough pay read more

Worst customer service ever. I will never come back to this location. My business was not valued at all at this location. As soon as I approached the drive thru, obviously I don't have my app discount code ready because I've been driving. The lady on the speaker said if I had my code and I said no, and started ordering my food. The last thing I wanted to do was to hold up traffic while I looked for a code. So, as soon as I get to the window to pay for my food, I showed my 4 digit code to the older lady who was expecting payment from me, and as soon as she saw me showing her my phone with the code, she rolled her eyes and closed the window on me, as she looked at her co worker who was laughing. I've always loved by the saying "treat people how you want to be treated, which is with patience, kindness, care, and love. This lady did not acknowledge me, did not greet me, and seemed bothered and annoyed that I showed her my code. Very un acceptable, no customer service skills whatsoever. I then asked to speak to a manager, both Laura and Sandra, also seemed not to care what I was saying. They did not say anything. Whoever the owner is, please pay attention to your business reviews. This is why you have low scores, and it starts with your staff. Disappointed. read more

I order two 6 piece nuggets and instead I get one 6 piece and 3 giant pumps of Mayo.....what is this???? Worst McDonald's by far. read more

McDonald's - Burgers Near Me - Pasadena, California

Ugh Nasty! Found this cockroach roaming around the counter while waiting for my order my food tasted ok though. read more

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Customer service is NON-EXISTENT at this location. I understand that it is McDonald's and not Starbucks. But what does it take for them to smile a little when they hand you over your food at the drive thru window? They just hand you the food as if they are zombies and with a poker face. It's not just one person doing it, it's every single time we are at the drive thru. Managers, do you not require simple, customer service training for your employees? And while they are giving me the food at the window, I am the one who says "thank you" to them and they NEVER SAY A WORD after that. Having a job is great - going above and beyond what you are required to do is even greater. But to simply smile and acknowledge a customer at the window? THAT is a no-brainer for a billion dollar fast food joint. read more

They charge for things like extra pickles. No other Mc Donald's I've been to charges. For this reason only I'd avoid this place.

We have been coming to this particular MacDonald's for 7 years. Been happy with the place and staff. Since they recently changed the manager several times, food quality is not as good as before. Service is poor, staff seems couldn't be careless and definitely not efficient as before. Overall the tidiness and ambiance are the same any more. What a shame! This was the best Macdonald's I ever been. read more

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I went here yesterday around 11:00am. Ordered a 6 piece nugget, filet o fish, and a cheese burger. It was the most freshest best tasting McDonald's I can remember ever having. read more

2 days ago I purchase 2 McDouble for 3 dollars. I ate one and the other one I saved for my wife. When she unwrap the burger she notice some white stuff on the meat. She immediately knew what it was. It was fly eggs that were on the meat of the burger. When she told me I was so gross out because I just ate the previous burger that came with it. I cant believe this was serve from your restaurant. Thats the grossest thing I ever seen in my life. The image and the thought of that being in my food leaves a bad thoughts in my head especially from a big franchise like McDonalds. My kids always eat at McDonalds but Im not sure thats the safest thing do anymore. I hope you guys fix that problem and be aware on what your serving. People can really get sick from serving something like that. I received a called back from a representative from that McDonald's name Rueben, He was trying to explain that there was no way in the world fly eggs were on my burger. There meat is cook in so many degrees and it's impossible. He was also trying to say that it could been something else from the burger but my wife showed pics eggs from flies and it's look very similar to what I had on the burger. I almost felt like it was my fault that I found those gross fly eggs. I just know I won't be eating any fast food place any time soon. The was not even trying to apologize or make things better, I felt more like he was calling a liar or questioning my integrity. It seem like he was hiding something and denied what I saw. Im wondering what else do they hide that we don't know of?! read more

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This mc Donald's is alright. The inside of the store is a bit small, but the kitchen is fairly big so I didn't have to wait that long. There is a lot of parking in front of it so that wasn't too bad. I got a combo meal and to be very honest mc Donald's really isn't that great of a deal for fast food. In my opinion I would much rather go to a Wendy's, I think everything about Wendy's is better - their mc nuggets and burgers are really good! read more

McDonald's - Quarter pounder - Burgers Near Me - Pasadena, California

This place is a disaster. Consistently. It's my fault for trying this location again after abstaining for almost a year. They CONSISTENTLY: get orders wrong, refuse to take orders at the counter, the managers will lie and say that "can't" do something and then a random employee will walk over to the cash register and fix an order, let you order from them, get a refund, etc. Today, with my order sitting on the counter behind them, after showing them the digital receipt from THEIR app and my bank they told me to go in the app and use functions that THEIR app doesn't have and couldn't show me on my phone where to find it. After the manager talked in circles without showing me where I needed to go to do whatever they wanted me to do she gave me the bag and told me to "take it". So yeah, this is how it has been at least 90% of the time I've visited this location. Today I'm done, I'll drive further to a different location moving forward. If you want to try the regional manager his name is George 888-249-4680 all I got was a machine. read more