McDonald's

Believe it or not, it's all about the tostada salad! The chili cheese fries are a must, especially…read morewith the fries well done. Service is always quick and efficient. Prices are a little on the high side, but you get what you pay for. i'll be on is nice and well taken care of. Absolutely recommend this place if you're in the area!

The staff are very nice and friendly, they're always busy. The pastrami and chilies cheese fries…read moreare the bomb, I recommend both, very delicious. The restaurant has dine in and food to go, well kept and comfortable setting. Easy access on and off 210 freeway east bound.

See all

Breakfast Burrito

Roll Em Up Taquitos

4.4(267 reviews)

0.6 mi•Chapman

This place surprised me, everything was delicious. The staff were very helpful and polite. One of…read morethe better options in the area. I was glad I tried it on a whim. The meat in the taquitos were not dry like other places. Their must try to me were: -the pineapple cream soda -beef flour taquitos -corn in a cup Cups and guac were good too and so was the donut.

Not open, looks like this restaurant is closed...haven't been open for weeks…read more The reviews from people that have eaten here have poor reviews and not worth the price. Skip this joint. Del Taco is a better selection than this place.

See all

Madre Maiz Taqueria

4.3(507 reviews)

0.5 mi•Chapman

This place is a little slice of heaven. Tucked beside a gas station and sitting across from…read morebig-name stores like Ross and Best Buy, it feels like a secret oasis. The moment you walk in, you're welcomed with big smiles and genuine warmth that makes you feel like family. I wandered in on a hot day just looking to wet my whistle, and ended up discovering a true hidden gem. Whether you're hungry or just craving something refreshing to cool your palate, this spot is absolutely worth the stop.

Pro Tip: this restaurant does a pop up at Adam's Pack Station on select Friday nights. Check their…read moreinstagram for dates, but there's nothing better than fresh Mexican food, live music, and beautiful canyon vibes. I ordered an asada burrito (with guacamole) and Aqua Fresca. They absolutely hit the spot and I very much enjoyed the fresh avocado, though it was an expensive extra. My only regret was not ordering the flan, which looked extremely delicious. Next time! The food was prepared fast and the folks were extremely friendly.

Arrachera taco

Potato tacos

See all

Carnitas fries

In-N-Out Burger

3.7(641 reviews)

0.9 mi

Never disappointed with #5 Pasadena!…read more Always fresh, always delicious, always excellent service ! Cheeseburger with double Grilled Onion and no Tomato! Absolutely awesome!

About 20 minutes ago I came to in n out, and had I'd say the worst experience I've had. I've never…read morehad a negative experience at any in n out ever, but the customer service & food was not it this time around. Ordering from the gentleman at the side walk was probably the only positive, very nice and repeated our order back to us. As we got to the window,we were greeted by a very obviously distracted cashier, he had first messed up our order when repeating it, then corrected himself. As I gave him my card to pay, He did the bare minimum to try to reach for it and I had to over extend myself so he can take it ( I am pregnant & visibly so ). He takes the card,charges and when he gives the card back, the same thing, does the bare minimum to give it back. His attitude was very snobby and didn't give "that's what hamburgers all about". I asked for an extra box before leaving and he gave me the box with attitude, I'm assuming because I disrupted the conversation he was having with his coworkers. For our food,Our order was wrong, we asked for cheese burgers,one with no onion or tomato the other as is. When we left to eat our burgers down the road, we saw BOTH burgers had no cheese (which we were charged for) & one burger had tomato. It was upsetting to see that an establishment we normally go to and have no issues with, gave us both disappointing customer service & food service. Oh, to top it off, I didn't receive a receipt to be able to go back & let them know about the mistake they had made on our food.

Where are the diced and whole onions I paid and didn't get what i wanted

See all

Image

Hook Burger

4.1(942 reviews)

0.7 mi•Chapman

Great burgers, crispy fries, onion rings with a crunch that's deafening but delicious…read more Burgers are some of the best I've had - definitely quality and the place is gorgeous My only comment... The ranch could be better and more sauces homemade would be cool

Hook burger had a deal so my other half ordered two burgers for delivery! (Check those online deals…read more, peeps :)) Food ordered: -- One was the Hickory burger and one was the mushroom burger. Honestly, nothing was bad, but nothing was outstanding. -- for the same price you can get a better burger somewhere else like the Stand. I prefer the mushroom burger at the stand over this one. -- love that they allowed us to make a 50-50 order of fries and onion rings though. No extra charge for this and no extra charge for ranch was a solid bonus. x April 2026 review

See all

OC vibes sun shade

Sandwiches by Connal

4.0(724 reviews)

2.1 mi

Sandwiches by Connal is a Pasadena institution and an essential stop whenever I am back in my…read morehometown. I have such fond childhood memories of going there with my parents and grandparents and receiving what seemed like foot-tall soft-serve cones. They also make the best malts, terrific burgers, and excellent deli sandwiches. The pastrami on rye and grilled cheese are dependable favorites--or you can splurge on a classic banana split. Add fries, with or without chili, and you have the perfect old-school meal. When I was growing up, they called what most people know as a chocolate-and-vanilla twist a "ripple." That is still what I order--and what I call it--wherever I am in the world, even when people look at me funny. Whenever I am in Pasadena visiting family and friends, a stop at Connal's for a ripple, shake, burger, and fries is practically mandatory. Some places serve food; others hold generations of memories. Connal's does both.

I ordered a typical salami grinder. I have had done this for 30+ years+…read more Today there was no menu to-go, no menu inside the restaurant, and no available menu online. The salami was processed, not dry. It came with a major portion of yellow mustard (not requested), tons of finely chopped wet lettuce, no cheese. Horrible and soggy. I would have requested my money back, but it was a to-go order. The quality of the entire restaurant has gone, and it seems no one cares, as this has been going on for over a year. Inside the restaurant, the tables were empty and unclean. The wall decor sign for the restaurant, was broken and meant nothing as it was missing the store name. It was an icon restaurant, but now broken, and terribl.

Inside seating / 50's decor

Chili-Cheese Burger (no lettuce) - Excellent.

See all

To-go packaging

Panda Express Innovation Kitchen

3.6(634 reviews)

1.3 mi•Chapman

My favorite Panda for sure. Best one around for miles. It's because they have a large staff, it's a…read morelarge facility, and the food turnover is quick. Stuff isn't just sitting there for hours like at some of the smaller Panda locations. And there's nothing worse than stale orange chicken! Another bonus is that they have dishes here you wouldn't find at most other spots. That's why they call it the innovation kitchen. They are creating different items and you're their test subjects! Anyway, a good time was had by all!

Why does the fried rice taste like freezer air? Are we heating up frozen fried rice or is it too…read moremuch to ask in 2026 for fried rice made on the spot by the biggest fried rice chain? Of course orange chicken keeps getting more bready, we can tell. I am losing interest because quality goes down and prices don't.

See all

Lucky Boy

3.9(2.9k reviews)

3.4 mi

Locally owned & operated

Family-owned & operated

I stopped by Lucky Boy in Pasadena and ordered the steak salad, which came with lettuce, tomatoes,…read morecucumbers, and ranch dressing for about $21. I ordered outside, and my food was ready in about five minutes! As soon as I got home, I dug right in and finished the entire salad! The steak was cooked perfectly, and everything tasted fresh. My only recommendation would be to cut the steak into smaller pieces to make it a little easier to eat. Other than that, it was really good! They also have parking and indoor seating, which is convenient. Overall, a great experience, and I might just be back tomorrow to try their BLT!

This was recommended to me as the best breakfast burrito in Pasadena. It was definitely solid and…read morebetter than a lot I've tried, but not my favorite breakfast burrito ever. The portion is HUGE and could easily be shared. Service was fast, breakfast was yummy, and it's a good value for the amount of food you get. Would I wait forever or go way out of my way for it? Probably not. But if I'm in the area, craving a good breakfast burrito, and can grab one quickly, I'd absolutely be happy to come back.

Homemade thousand island on the Lucky boy burger

See all

Lucky boy burgers the best

BAJA Cali Fish & Tacos

4.1(753 reviews)

1.4 mi

Great service by John, thanks! Always good tacos too and good specials. Fish tacos are good.read more

Simply the best Baja Cali location , as well as best fish taco in neighboring cities…read more I have been coming for years and even moving out of the area I come here for their fish taco. The staff is great! I miss the old ones years before but Osvaldo and some of the newer staff like Daniel are so amazing and understanding that it still feels like home. Their aqua fresca is the best! Besides the regular horchata , I love their other rotating ones the most (eg passion fruit or guava ) punchy flavor that warms my hearts The best part about the fish taco is their thin crunchy crust with soft fish inside, good tartar sauce) Their condiments are also great (yellow peppers and pickled red onions). Prices are higher than before but Tuesday special is still very good. Their new Serrano sauce is actually quite good and different. The only thing I think worth improving is - I ordered some bowl a year back that tasted great but a little small. 5 stars as always. hope more patron come as they probably lost a lot of regulars after the fire. That is why I always choose this location . Thank you for the best aqua fresca and fish taco

Interior

Special

See all

Amazing Passion Fruit

The Hat

4.0(1.2k reviews)

2.4 mi•West Central

Family-owned & operated

Large group friendly

Heard of this place in the top 5 list for LA Pastrami joints and I've never been. Was in Pasadena…read moretoday for work and happened to see the sign - YO had to roll in for an early lunch - 11AM. Service was fast on both ends. Place is clean as a whistle, even the Johns. Wowzer! I've never heard of a pastrami sandwich dipped before. Fantastic twist on what's normally a Jewish Deli experience in LA, with beautiful sliced meat, maybe add cheese (Swiss of course) and deli mustard. THIS is NOT that type of sandwich. Very thin sliced, maybe more like shaved pastrami. Bread fresh - I assume baked there? Dipped. Wow. That's all I had. Nothing else. Folks were ordering fries and burgers (they looked good). I kept it real first time and did the classic Highly recommend. Top 5, OK. Tough to beat the classic deli style sandwiches (I won't name them you know) but I'd be back here again no issues.

I am extremely disturbed by what I witnessed tonight at The Hat in Pasadena while having dinner…read morewith my family. At approximately 8:00 p.m., I personally saw an employee come out of the bathroom wearing gloves and carrying two bags of trash, which appeared to be from the bathroom. Without changing his gloves, he then picked up two of the towels used to wipe down the tables and proceeded to wipe down almost all of the dining tables. He also wiped down the counter area where customers pick up their food. The employee was wearing a hat and black glasses. I was sitting there watching this happen, and I honestly could not believe what I was seeing. Handling bathroom trash and then immediately cleaning dining tables and a food pickup area with the same gloves is an extremely serious sanitation concern. I am writing this review because management needs to be aware of what happened and address it immediately. Proper glove changing and sanitation procedures are essential in any restaurant, especially when employees are moving between bathroom cleaning and areas where customers eat and pick up their food. After witnessing this, my family and I will not be returning. Someone in management needs to take this seriously and make sure employees are properly trained on sanitation and food safety procedures.

See more unrecommended reviews

See all

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

27 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Honestly R.

4 years ago

Michael Pernecky, the owner of the McDonald's franchises in the San Gabriel Valley needs to be dethroned by the corporate office in Chicago. If you look up his business, his acumen is less than savory as it relates to the AMOUNT OF LAWSUITS that had and have been filed against his company. He is a franchisee, therefore, he believes he is unaccountable to horrific ways his employees treat his customers. Not so. unicourt.com/case/ca-la2... I secured an attorney due to horrific treatment thrust upon me from Sandra - who self-proclaims to be the manager, and also from Jorge, who is the supervisor. The both of them must be fired immediatly. Long story made short, I visited McDonald's to order a food item. I gave Sandra my money to pay for said item. She gave me change from the money left over (as I gave her a larger bill), and it dropped as I was trying to read the receipt that was at the bottom of the change. When I picked up my change, Sandra accused me of attempting to steal money from their donation box located near the dropped coins of which was a boldfaced false accusation. I was aghast, greatly upset, very stressed which ultimately triggered my anxiety and depression. I called McDonald's Corporate number immediately after I returned home. The representative noted the complaint and said the owner would call me. 4 calls total for the owner to call me yet no response from the owner which is Mr. Pernecky. I did, however, receive a message from an alleged regional manager named, "Jack" who told me to call him regarding my concern. When I called back to the phone number, it was THE STORE where I was mistreated and abused by Sandra. Sandra and her cohorts who answered the phone when I tried to reach Jack a few times, lied and said Jack took a vacation and hadn't told them. Finally, Jorge sent a form letter, in which he lied indicating he tried to reach me. My phone records show he never attempted. When he and I finally connected, I attempted to tell him what happened and he was RUDE, UNPROFESSIONAL AND KEPT SAYING, "HOW CAN I HELP YOU?" while I was explaining the situation. I retained an attorney. I filed for compensation. Guess what? SUDDENLY I hear from the owner through the person of his insurance agent for the restaurants who says I cannot be compensated, because nothing can be proven beyond me feeling "slighted." Well Mr. Pernecky - your dishonest, scammy and slimy crew will make you lose your businesses. Please know that I am a Christian. Isaiah 54:17. Read it. Your inept staff mistreated a child of Jesus Christ, God has the Final Say and so I say, "Amen".' read more

Renee J.

14 years ago

I feel sorry for the staff at this Mc Donalds there manager is one mean person. He should know better then to talk to his employees in such a horrible manner. I hope that if the people reading this that over see the manager they tell him to kick back on the empoyess the customers do not want to hear him rtalking that way. I believe his name is CARLOS or Jose. I go there with my children to enjoy a meal not to hear ppl get belittle by this manager. I have managed a hospital for years and would never speak to employees that way. Sir i think you should have a chocolate sunday and smile a little its not that serious. As for the the rest of the staff there always smiling no matter waht thanks guys! read more

Big C.

8 years ago

This place fucken sucks to work at. The real reason there's all ways a line at night is because they refuse to put more people at night. ( 2 workers and only 1 cook) just a horrible place to work at some people where always rude and just complete assholes. Not to mention the old General manager was sending his private part to some of his works and was a asshole to homeless people and his employees. Honestly would never work for McDonald's again read more

Nadia F.

138

211

17 years ago

I wish I could give this place 0 stars!! The customer service is unacceptable! Especially the manager there!! She was yelling and insulting us via drive through like we owe her something! I don't understand how she STILL has a job! She belongs to a psych ward more than to a place that deals with people. I am still in disbelief... I HOPE the person in charge of her reads this and fires her rude ass from a place EVEN like McDonald's. read more

Alexander J.

213

9 years ago

To paraphrase Pesci in Lethal Weapon, they do you disservice via Drive Thru. I wanted the 6910 Rosemead Blvd Mgr to do the right thing. The pompous arrogant obnoxious imbecile failed to recognize their incompetence. PUT MEAT IN THE DAMN CHEESEBURGER! My pregnant wife and boys were famished and I was out voted. ALL THIS WASTED TIME FOR a $1.28 cheese NO BURGER sandwich. This Store is stepping over the dollars to pick up the pennies. read more

Evan M.

10 years ago

The service is horrible! The people at drive through are always talking to other workers not paying attention to the customers order if the order they want this on it or no onion or pickle things like that need to be careful with .. Plus the Mac sauce taste horrible tastes old I can honestly say the Mc Donalds on Lake is better. Better service and better food! read more

Destiny H.

389

7 years ago

False advertising. They're never open 24 hours. They should really take that sign down because it's miss leading and unfair to the public. Stop being fucking liars and do your job. This location is fucking ridiculous. I actually think I might know the district manager, so if you're reading this fix your shit, Michael! read more

Bobby S.

10 years ago

Manager Eduardo so unprofessional makes fun of customers has employees washing his truck on company time in company outfit found meth in bathroom homeless hangout food is terrible got sick eating it cold burnt people's tires have been slashed in parking lot Odets gotten wrong do not not recommend this place stay away read more

Didi's W.

2 years ago

The lady handed me a half full cup of soda, when I asked her to fill it fully, she over filled the cup and dumped it on me which lead to have all my clothes soiled with soda. Very disrespectful and rude service. I was still talking to her, she closed the window and made me wait. Royal bad below zero service. read more

ara m.

10 years ago

Absolutely the worst experience over and over. Never going to any McDonald's again, they are all dirty and filled with drug addicts. This location has the worst customer service, repeated incorrect orders and always forgetting items. read more

Rich X.

3 years ago

Used to be a good location for having a coffee and using the free wifi but there is no longer wifi at this location. Complained to them a few weeks ago and nothing as changed even tho this location is advertised as wifi available. read more

Luis G.

10 years ago

I have lunch here everyday its quiet n peaceful excellent service n quality of my meal its a very nice peaceful place to relax n eat just one thing the music makes me wanna take a nap lol nice mc donalds read more

Jed C.

246

9 years ago

Nice modern decor for a McDonalds only problem is that the local homeless flock to this place. Not being insensitive but they just hang out and use this place as their restroom. read more

Jorge C.

1 year ago

Waited an hour to get my order Waited an hour to get my order Waited an hour to get my order Waited an hour to get my order Waited an hour to get my order read more

Pedro G.

10 years ago

The best place to go if your into touchscreen games and into good customer service . I hope to come to this fine establishment pretty soon if not sooner . read more

Sam G.

3 years ago

Homeless heaven here, the bathrooms are disgusting, they are showering inside and making a big mess. I will not bring my kids here, simply disgusting. read more

Sara B.

16 years ago

Really Bad! The people that work there are rude! I will never go back! The McDonalds on Altadena and Washington is much better! It is worth the drive. read more

Addison O.

4 years ago

Hilarious you can't call an establishment to ask questions anymore. Not one person answers and yet they have 15 teenagers running around there read more

AK S.

9 years ago

You need to wait as if eternity to get your order . Easier way is to leave your car on the parking lot and come inside to make the order

Peng L.

3 years ago

The worst service ever. Ordered things from drive thru this morning, the women at first window so rude. Train ur employee plz.

McDonald's - burgers - Updated October 2026

Browse Nearby

BEST of Pasadena, California Parking near McDonald's

BEST of Pasadena, California Restaurants near McDonald's

BEST of Pasadena, California Coffee near McDonald's

BEST of Pasadena, California Things to Do near McDonald's

BEST of Pasadena, California Desserts near McDonald's

BEST of Pasadena, California Breakfast near McDonald's

BEST of Pasadena, California Pizza near McDonald's

BEST of Pasadena, California Fast Food near McDonald's

BEST of Pasadena, California Smoke Shop near McDonald's

BEST of Pasadena, California Shopping near McDonald's

Best of Pasadena

Things to do in Pasadena

Browse Brands

McDonald's

Browse Articles

Articles by date

People who viewed McDonald's also viewed

Burger King

3.0

(140 reviews)

You may not believe this, but McDonald's sold beer in the country I came from, Taco Bell sold…read moretequila there, and Taco Bell was almost treated like a fine dining restaurant, with waitresses standing by and a kitchen preparing food on site, made to order. I come from a city called Shanghai, one of the biggest cities in China, and not just one of the most modern cities in China, but the most modern one. You may also find this hard to believe, but as far as I remember, there was only one Carl's Jr. in the whole city. And it was considered a high-end fast food restaurant in that area. Once, we ordered Carl's Jr. with the colleagues in the office, and it felt like a festival, almost like a ceremony. Shanghai has a lot of McDonald's and KFC locations, and probably more Starbucks than New York, maybe even more cafes overall than New York. But only one Carl's Jr. Interesting, right? And it was not some fake Carl's Jr. using the same name. It was an authentic one. The city also has several Burger Kings, maybe dozens, but still far fewer than McDonald's. McDonald's is the top fast food chain in Shanghai, not one of the top ones, but the one. Burger King was always much more expensive. Its burgers could cost several times as much as McDonald's. I only had it a few times when I was in Shanghai, not because of the price, but because there were so few locations. I have said before that I am not really a fast food person. Maybe I am not even much of a restaurant person anymore as I get older. The reason I had Burger King this time was simple: I was too hungry, and there was no other restaurant within walking distance. How hungry was I? Guess what. I had skipped five meals over two days and lived on water and Jell-O while preparing for a colonoscopy. The procedure was in the morning, just across the street at Huntington Hospital. Actually, I was not starving. I was not even exactly hungry. But after two days of fasting, I had a deep desire to absorb some protein. And the Burger King across the street was practically waving its hands and welcoming me in. I checked my diary and found that the last time I had Burger King was also at this location, after taking a family member to the same hospital for an ultrasound. The time before that was back in 2011, in Shanghai. A long, long memory, but still fresh. I ordered a Double Whopper with cheese. I bet I could have finished four patties that day, but I did not dare to eat too much right after a long fast. The Whopper met all the requirements of a good burger. The bun was warm, plump, and soft, but not too soft. The beef patties were juicy and flavorful. The lettuce, tomato, and onion were fresh, and the sauce was tasty. Sometimes I find it a little confusing: you can say a lot when you are blaming bad food, but only a little when you are praising good food. Anyway, it was a good burger. The Cinnamon Apple Pie was hot. Even after I finished the burger, the pie was still hot, and I liked that. It was not too sweet, but the cinnamon aroma was also not as strong as I had imagined. So let's say it was balanced, though you could also call it boring.

There was a new promotion, and the store was SWAMPED with people. I came on a Wednesday, right…read moreafter work, so around 5:45pm, and placed my order. I did have to wait quite a bit but the whole staff was handling the overwhelming amount of walk-in and drive through order with a lot of expertise and grace. The food was fantastic, you wouldn't think some simple chicken nuggets and some French fries from a fast food place would be good but these definitely were. The ambiance was also quite good and it was helped by the fact that the decor (especially the new custom made crowns from the Dragon Ball event) were distributed throughout the store. 10/10 to the staff for handling such massive influx of people so well.

Subway

3.3

(40 reviews)

EAT FREASH! !!! I…read moreeat here pretty often since it is so close to work. The staff is amazing! super friendly!! I usually get the tuekey or trio. Awalys a good amount of meat and FRESH veggies! grest service + fresh food = =D

I was craving subway and wanted to order through the line, but instead was told order by kiosk. I…read morewanted to build my own sandwich and add my own customs instead of ordering thru a machine. A person interaction would have been nice. Would not be coming here after this experience. I personally like interacting with the worker what's the point of having several people on shift if only one person is going to be doing sandwiches while the others are in the back acting busy. Didn't feel welcome nor feel any type of sympathy.

Chick-fil-A

3.1

(110 reviews)

Bright, cheery, clean and friendly! Food delivered to our…read moretable by yet another friendly person. Who ever does the hiring has a great eye for people! Food, fries hot and delicious, don't indulge in them often, theirs are great! The spicy chicken sandwich, very good, nice bite, added their Chick Filet sauce, very good! This is a well run nicely staffed place! BTW, fresh flowers on the tables is a very nice touch ! I will mention I do not like their corporate backing of anti gay organizations and policies.

This location is the worst I've experienced…read more Chicken undercooked or rubbery. Fries have an overwhelming oil consistency. Also taste wierd. Fries suk and so does chicken. This place went down down hill. What is really going on? Why is quality so bad? Waffle sandwich is totally nasty, bad smell. What is going on? Smell is gross on Waffle sandwich. Waffle!! Bad smell.. Not worth money. Maybe for free.. not worth money Gross food here.

Jersey Mike's Subs

3.3

(256 reviews)

I had a large catering order for a YMCA volunteer group, and due to a misunderstanding, the order…read moreat another location wasn't going to be ready in time. I started calling around, and this location immediately stepped in to help. I'm not sure if it was the manager on duty or just the person in charge this day, but they told me they would take care of it, and they absolutely did. They pulled everything together quickly, the order was perfect, and everyone loved the food. Our volunteers had no idea there had even been an issue. They truly saved the day, and I'm incredibly grateful for the outstanding customer service. Thank you to the entire team for going above and beyond!

I'm extremely disappointed with my recent order. I paid $11 for a veggie sandwich, and the quality…read moreof what I received is completely unacceptable. To make matters worse, I tried calling the store right away to resolve this, but no one answered the phone, leaving me with no way to return or replace it. I've attached a picture of what I received.

In-N-Out Burger

3.7

(540 reviews)

The Service is always the Best. The Cleanliness is perfict…read more The Burger is not as good as it used to be, I have heard the Bun has changed and it doesn't soak up the flavor. It Just doesn't taste as good as it used to be!

So bad potatoes fries One order and so bad potatoes a lot…read more Why?!?!? Getting quality not good as before

Panera Bread

3.0

(711 reviews)

First time stopping by this location. I ordered from the app and picked up inside. Coffee station…read morein the front near the entrance. Drink stations in the back. A few items such as soup and coffee are not available until after 10am. I didn't know this until I saw in the app. Personally the items I wanted are not available in the morning so I won't be ordering early morning again. Plenty of parking spaces.

Highlights: Cynthia, Team Lead & the Homestyle Chicken Noodle Soup…read more Lowlight: Mikela, Store Manager I want to start with the positive because Cynthia, the Team Lead, deserves recognition. She was professional, composed, and genuinely kind throughout my visit. The Homestyle Chicken Noodle Soup was also excellent. Unfortunately, my experience was overshadowed by an interaction I witnessed involving the store manager, Mikela. While picking up my order after a business meeting, I watched a paying customer politely ask why his bill was different from the advertised pricing for the Pick Two Combo. Rather than simply explaining the discrepancy, the manager became unnecessarily rude and dismissive toward him. What really bothered me was that this wasn't someone being difficult or disrespectful. He was simply asking questions about his bill. After receiving my order, I asked Mikela why she had been so rude to the gentleman. Her response was, "He asked way too many questions and we have nine other orders ahead of his." I simply asked her, "How do you think that makes the rest of your customers feel?" No response. Interestingly enough, as I looked around the restaurant, I made eye contact with several other customers. A few smiled at me, and I even received a couple of quiet "thank you's" for speaking up. That told me quite a bit about how the interaction was perceived by everyone else who witnessed it. Being busy should never mean treating people like they're an inconvenience. Every customer deserves basic courtesy and respect, whether they're spending $10 or $100. Customers aren't numbers, and the nine orders behind someone don't make the person standing in front of you any less important. For me, this is what ultimately determines whether I return to a business. Unfortunately, despite the good food and Cynthia's excellent customer service, I won't be returning. Cynthia, thank you for showing what professionalism and genuine customer service should look like. You were the bright spot in an otherwise disappointing experience. Management should seriously consider how these interactions reflect on the business. You never know how many customers are quietly watching--and how many of them may decide not to come back.

In-N-Out Burger

3.7

(641 reviews)

Never disappointed with #5 Pasadena!…read more Always fresh, always delicious, always excellent service ! Cheeseburger with double Grilled Onion and no Tomato! Absolutely awesome!

Starbucks

3.0

(203 reviews)