I don't usually write reviews for fast food bc let's be real the expectation bar is already low. With that being said... Th guy taking our order was very nice, but I had to tell him multiple times I couldn't hear him. Idk if it was his headset or him. I ordered sweet and sour sauce for my chicken nugget meal as well as my sons chicken nugget happy meal. I received 1 sweet and sour and 2 hot mustard. He received 0 sauce all together. They told me to pull and wait for the rest of my order. After waiting approx 5 mins they bring out my coffee, but not my fries. It was then another 5 mins for my French fries. McDonald's isn't rocket science. read more

No customer service at this location. All transactions are made through the electronic kiosk. Even when you tell them you are paying cash that the kiosk cant physically accept and they are going to have to take your money at the register anyways. They would rather spend time arguing with you about this then doing the job they just got a raise to do. read more

I got bamboozled! I came for a chicken nuggets kid's meal, but when I drove up to the drive thru, I was asked if I wanted to try the Crispy Chicken Sweet Chili Wrap. Damn, was it healthier I thought? I began to inquire about this "wrap". Was it spicy? NOPE It is a good size? YUP Was it reasonably priced? Sure - $4 So, ya, I was suckered into changing my order. I like the fact that it's wrapped up in a tidy container so I didn't spill anything while I was driving! Good portion that kept me content. The chicken wasn't plentiful however. read more

McDonald's - a hand holding a can of chicken - Burgers Near Me - Oceanside, California

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This location is: 3794 Plz, Oceanside, CA same rotten attitude. If it wasn't for the fact we were just trying to get a quick bite, we wouldn't have stopped here. Lesson learned. They have not learned. read more

I really wish I could give zero stars because they suck that bad. They are incapable of taking and fulfilling orders in a timely manner. In and out down the street has faster throughput and if you know anything about the fast food industry you know they have the absolute worst times. Seriously avoid this place. read more

We took our grandkids to McDonald's today for a ice cream cone. His parents don't let them come here but we snuck him in and they didn't want to leave. They loved the playground and didn't want to leave. They wanted to come back for a Happy meal for sure. Kids still love McDonald's. read more

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Nobody is under any illusion that McDonalds offers (genuinely) nutritions or high quality food. However it seems to consistently be that the quality of that food has proceeded to become lower and lower. Fries are soggy, oil soaked, and have a rancid taste. Burger patties are thinner than the bleached buns they sit on, chicken sandwiches are dry and rely heavily on sauces for moisture. I understand that there is a high output expected from fast-food chains and especially when utilizing the drive through, which seems to be the main way that this specific McDonalds franchise engages with its consumers, and I am not blaming the employees for that. As consumers we have demanded that they have things ready to go within moments of completing our order and then proceed to complain when it takes longer than 3 minutes. How could we expect food to be of high quality with such hasty effort put into making it? I feel, however, that as consumers there is a mental shift happening that is causing the wider populous to look at what they are consuming and how it is impacting their health. Additionally due to inflation people are starting to put much greater consideration into where they are spending/investing their money and are less willing to accept (subpar) things they may have once been willing to. As a consumer culture we have created a demand for "cheap food" and that is specifically what I see McDonalds proving. Not particularly inexpensive but cheap. Personal ordering experience: I placed an order through the drive through shortly after covid restrictions had been lifted and was told to pull around to one of the parking spots to have it brought out. No big deal. There were a couple other patrons waiting for their food as well. The employee brought out the orders and went to the car next to me first and handed them the bag. A moment later they called her back over as she had given them the wrong order. She exchanged the bag for the correct one and they left. She then brought me the food that had been given to the wrong person, who had gone through said bag to confirm it was not their order. Why am I to be expected to accept a bag of food someone else handled and went though when you won't accept items back through your window once they have been touched? I told her I wasn't going to accept the food and it needed to be redone due to health and safety reasons. She apologized and went back inside and literally a moment later returned with another bag and handed it to me quickly and walked off. All they did was stuff the bag the other customer had handled and gone through into a clean bag. I stoped ordering food from McDonalds then and when I have gone it is specifically to oder a $1 drink, which is now available through different fast food establishments with more drink options. The one thing McDonalds has going for it that no other fast food establishment has is they get the coolest contracts with companies like Disney, Barbie, Pokémon, etc for kids meal toys. read more

They have good food but they always lock the bathroom from crack heads I respect but what happens if I pee or poop myself

They said I owed money when if you bothered to look at my picture it's specifically says I had $5.45 my total was $4 45 but according to them I was short at dollar or less but still when I had $5.45 on that debit card read more

McDonald's - Tried telling me that I owned more money when my total was $4.45 according to this I was charged an extra dollar. - Burgers Near Me - Oceanside, California

Twice this location has served me hot coffee without closing the lid properly! The worst customer service. They don't even care. If you want your fingers burnt go over to this McDonald's drive through. read more

I gave this business a one single star because it's mandatory in order to put in my review I remember McDonald's used to keep their dining rooms clean the drink stations weren't covered in soda ice cubes and God knows what else ketchup running out of the ketchup dispenser onto the counter and most importantly they didn't have homeless people sleeping in the booth right in front of your front door, I under no circumstance recommend this business as a matter fact I would recommend you use another McDonald's as I walked in I noticed a homeless guy sleeping in the booth figured somebody would take time to walk the floor and see if it was there or what was going on out on the floor nope no chance as I'm trying to eat my meal with a guy snoring behind me I approach a manager who says will be right there to take care of it 20 minutes later after my meal still nothing. The tables were a mess and obviously there was one clean table because no one wants to sit at a table where a homeless guy is sleeping right behind him snoring up a storm. This is a disgusting business and there's no way shape or form would I ever eat here again it's on sanitary dirty and completely has been turned into an overnight shelter for homeless to sleep in. read more

McDonald's - homeless guy sleeping in booth - Burgers Near Me - Oceanside, California

This McDonald's team members not trained well and very rude not professional at all they all need better customer service read more

McDonald's - Bad customer service - Burgers Near Me - Oceanside, California

Ordered a meal . Was sent to this location . Was told I couldn't get refund but if I came in my meal would be honored . When I came in employees had me wait and than laughed at fact I wasn't being helped and was not greeted for over 6 min . Very unprofessional and rude . I had to call 1-800 , only received a meal comp but nothing for wasted gas and waiting an hour in store waiting to speak with someone . The customer service here is nonexistent , I could of just been sent a arch card. But there is no changing unprofessionalism when it's McDonald's mission statement to treat customers poorly ! read more

If I could only do a zero star! Management is rude staff is unpleasant... recommend driving to a different location if your really craving McDonald's! read more

So confused tried to order an iced mocha and was told they don't serve iced coffees. Since when? I just got an iced coffee a month ago at another McDonald's. The only reason I went to McDonald's was just for the iced coffee... Frustrating read more

Okay this location is extremely weird. The food is pretty good, typical McDonald's style. However, they have signs telling you not to go to the front and use the Kiosk. However, when you don't want to use the Kiosk, they straight up ignore you up front. There is a lady here that "helps" you with the kiosk, but she literally pushes buttons for you that you could do yourself. She even opens the lid can to people? It's a very odd scenario. We ordered breakfast and it took 15 minutes to get ready, but the location was not busy at all. The ambiance was quiet and decent, but it was a weird experience. There is a McDonald's not even five minutes away that I would recommend. read more

Food was ok it looked like they put it together fast because they were in a hurry and The Big Mac did not have enough lettuce read more

McDonald's - Sign - Burgers Near Me - Oceanside, California

This is in response to Nicole b. Comment. I had an issue similar to yours. Sad to say but I kinda chuckled, but the " short stubby lady with glasses"working the window is the exact same employee that Gave me issues a while ago as well. I was buying a meal for myself and my daughter as I was approached by a short haired lady who appeared to be down on her luck, in the drive through asking if I can buy her a meal. I asked her what would you like. As we went to the drive through the employee made a comment of "ewww" while looking at the lady. A very unnecessary comment, that was out of place. As we continued to wait we clearly see this employee walking through with a handful of fries and starts eating them. My daughter immediately says did you see that? As she hands us our order, I ask can we get ketchup, she just stands there staring with a blank look, and says sorry we are out. How are you out of ketchup?! Hopefully management steps up on this location, especially with customer service. Get someone who can work the window correctly with efficiency and professionalism, "not eating fries while engaging with customers" This location needs to work on kindness and customer appreciation. Scores are reflecting this. read more

Can I add no stars, this place always gets orders wrong and the employees don't see to know their own products, unprofessional and super unorganized. read more

Went to this location this evening ( 7:40pm)to be exact . Asked the guy at the speaker if they had the hello kitty happy meals , as that was the only reason we even were going there ( my daughter wanted the toy) the gentleman working the speaker said yes they did . Anyways we paid and went to the next window , and we get our food .. I ask for salt , the lady working the window ( short stubby lady wearing glasses ) states they don't have salt .. that's a first .. I then proceed to open the happy meal and see that it's not the hello kitty one . I tell her nicely that we had told the gentleman at the speaker we wanted the hello kitty happy meal . The lady at the window was like yeah we have them .. (I could see the boxes with hello kitty on them behind her ) I said well can we get that , as that's the reason we came here .. she steps away for a minute and she's like , so you want the toy? I'm like yes .. she's said what did you get? I said I don't know but not hello kitty . She said well I need that one back ( rudely ) I said no problem .. she takes the other toy hands my husband the hello kitty one and then shuts the window and walks away without a word like it was OUR problem they can't get their s&$! Together . Kindness goes a long way and in an industry where your main job is customer service , it is key . Management needs to think twice about if they want someone like this on their " team " . read more

This McDonald's doesn't serve face to face and would rather ignore its guest. When greeeted and the the kiosk I was called "bruh "and first asked, "whatchu want". Then before I could finish me order I was cut off by the greeter saying move forward. Due to this Will not be giving this place my business at all in the future. This business is Obviously under no or poor management. read more

McDonalds doesn't want to serve people face to face. They want you to use the drive thru, or their kiosk, or their app. I walked up to the counter to order and the person at the counter was taking an order on his headset. He finished, then told me the "girl" will help me and told her to do so and he left. She then glanced at me and went on with her business, took food out to the parking lot, then came back passed me and started to help another employee. I waited some more...then left. Machines are winning at McDonalds. To be fair, this was the McDonalds in Vista, CA on 3794 Plaza read more

they got my order wrong and the service was horrible and they took so long to do my order and i jst ordered one thing like do better the food was good but like i had to wait for like 30 minutes or more just for one thing. and it WASNT busy. read more

How the heck are you gonna charge me for 2 sausage egg n cheese mcmuffins, when I only asked for one. And I only got 1 sausage egg n cheese mc muffin and 1 ham egg n cheese Mcmuffin. So you managed to get my order wrong, and managed to prepare my food wrong by not even giving me the order you tried to get me. how does this happen?! I'll tell you how, employees not really caring. Just a bunch of very young adults/ really old teens just not caring. They can't even say "thank you" before I drive off. Which is a saying I hear all the time at this very specific McDonald's location. What happened to all the bomb people who used to run this place? read more

McDonald's - My messed up order - Burgers Near Me - Oceanside, California

WORSE THAN BAD SERVICE ... NO SERVICE!!!! I took the time to drive to this McDonalds in the middle of the night. I got there at a little before 3 in the morning. A person on the drive through asked if I would be using the app. And then I sat there and sat there and honked and pulled up and honked. Then I called twice with no answer. What kind of service is it to talk to a customer and leave them hanging on the middle of the night. Shame on you. I've had other problems later at night. I would suggest the management does something about your might crew our make your hours very clear. Your drive through says open 24 hours right on it! I'm handicapped and it's hard for me to get around. read more

I wish I could give this place ZERO STARS. I understand not appreciating a large order but we spent over $50 at this location and the quality was sad. The girl (I think it was a girl, but it had short hair so maybe not) was immensely rude, there was no one in the line in front of us or behind us and she was rushing us but somehow confused and asking to repeat and clarify everything. The person who was packing our food forgot 2 sandwiches, didn't give us any sauces when we got chicken nuggets and specified about the sauces, and gave us cold soggy fries. I went back around through the drive-thru pretty upset because how are you getting paid $20 an hour for working the drive thru and you can't even be respectful. The whole experience here really made me sick at the idea of eating McDonalds again, and I'm a fatty who loves eating. Thank you all so much for utterly ruining my day because you didn't want to do your job when you're at work. read more

Super friendly staff at this 24 hour drive through. It was late and I just wanted a $1 coffee. Three cars in front of me I assumed ordered food, but they were in and out super quick. Props to whatever this location is doing right to churn 'em out. The coffee wasn't so awesome, but I'll still give this location 4* for not making me wait 10+ minutes for it. read more

Oceanside has 9 McDonalds, more than any other city in San Diego and I was recently in the mood for some nugs (not the green kind) and low and behold it's 11pm and the 3 that I visited ALL closed. WTF. (Mission marketplace, Oceanside blvd, old grove) I didn't check this one that night, but recently this location has been open past 11 consistently mean this place gets an extra star. They also get an extra star for not screwing up my orders, not giving me attitude and straight up fresh fries. I can't honestly give a McDonalds 5 stars, but when your craving it and all the other locations are closed this place will get my business. Drive thru is a little overgrown. As with all McD the parking lot is a grimey mess of oil, soda, trash. Parking is a little weird and I honestly haven't been inside in years, so without the more recently retrofitted style it's simply aite. Double ordering kiosks, double windrows. When they are busy they'll make use of both, but usually it's "pull thru to the 2nd window". A wink and a smile always seems to get me that 4th sauce in my 20 piece. read more

Never had a problem here before but please look at the photo I added of a Big Mac they served me yesterday for lunch (w/ receipt): http://www.yelp.com/biz_photos/mcdonalds-oceanside-2?select=SiFTIzrLPWSngQDdPCTV5Q#UUjlmTw-qWKwd_hl-JShPA The bun so dry (old?) that it cracked in half when I picked it up. After one bite of stale bread I threw the whole meal out - it was terrible. The people at the counter who I'd ordered from didn't make me want to return to complain (for example I was referred to as bro/my man at 35yrs old). I took a photo of the food w/ receipt and yesterday evening I contacted support via Mcdonalds.com. There's no email address (you have to use a webform). Reluctantly I used the form and included my photos and a lengthy email about what happened. I received a reply from "luis" at 3:30am(?) PST: ==== "I want to thank you for taking the time to share your recent experience at the McDonald's in Oceanside, CA with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you. I am sorry the Big Mac sandwich did not live up to our high quality standards. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you. I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, customer feedback is reviewed with our regional McDonald's consultants as part of our ongoing commitment to improving our restaurants' operations. Again, Jason, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon. Luis McDonald's Customer Response Center ======== Well the reply was great and all but I still wanted my $7 back. I spent another 20min typing a reply email to "Luis" explaining that I'm glad I helped him with a quality control issue but that I think I should be entitled to a refund. After typing the entire reply I find out that the email Luis sent me was one that cannot be replied to. Oh man I was pissed. I wanted to continue my feedback with the person who read my original complaint. It's sad in the first place that customer support wouldn't offer me some type of refund to begin with but not giving me a way to reply doesn't exactly reflect my feedback being "very important". Honestly it's not even _feedback_ it's a sad reality that I got screwed on my lunch break yesterday. They should make that right. This morning I tweeted both @mcdonalds and @mcdonaldscorp w/ my photo asking for a corportate email address that I could forward my orignal and reply emails too. @Mcdonalds flat ignored me (but continued tweeting about Monopoly games if you retweet and some mentions indicating there was a live person at the helm). The second was kind enough to reply promptly and mentioned someone else (@) who they said I should talk to. That response made me feel a little better but I'd requested an e-mail.....I wanted to just forward these emails that I'd wasted time writing. I'm dissatisfied with the way they've handled this situation so an honest yelp is my recourse. The bread was the worst I've ever gotten from a fast food resturant. This is my local McDonalds and I'm not going there again for lunch or dinner. I've been there a number of times for breakfast w/o any problems. Coffee is good. They get 1 because the meal yesterday will take me a long time to get over. I had to buy another lunch across the street and have wasted a ton of time writing emails and fuming about their ineptness. -Jason read more

McDonald's - Is the bread supposed to crack in half when you pick it up? - Burgers Near Me - Oceanside, California

So worst experience. This chick at drive through at 2:30 gave attitude about asking for 4 orders. The speaker barley worked or I couldn't hear her. When I got the the window and tried to correct my order she gave attitude. I'm sorry that I couldn't hear you. Then I have to pay twice for her mistake, when I tried to say thank you for finally getting my order correct she slammed the door and I could hear her calling me a bitch and say she was going to beat my ass through the window. So guess I can't come back unless I get my ass beat by an employee who got my order wrong. Great service. read more

I think to be number one in a restaurant business I never had a problem at this place by my experience I can rate 8 do that One time they forget a burger from my order while I double asked the lady if it was complete and she said yes. Yesterday like almost every morning I went to McDonald's drive-through and I ordered two coffees cashier was really nice and cool but the guys serving the coffee should I be working with customer .he was really rude and gave my order wrong I told him that it was a large coffee and his response to the question was really rude . and also ask him which one they didn't have sugar he never respond ,when I got home both had sugar and sadly The person that I got it for couldn't drink it . read more

McDonald's - Today my order was perfect - Burgers Near Me - Oceanside, California

Bad service so disappointed every time I order happy meal's they are out of toys plus service is very rude

Man o man...you promote the app for rewards and codes to justify a better price on items. Yet, every time I give a code thru the drive thru, something happens from the speaker to where I pay. You guys are ridiculous, FIX YOUR APP CODE SERVICE or just close your restaurant. read more

For the category "fast food" watching grass grow is much faster than the service here. You're better off driving to a different location if its drive-thru only. Slow slow slow read more

Just came in for a large drink. Bryan walks up from the back and stands in front of the register and says Yes?? Not how can I help you or anything remotely close to that. I order and he practically throws my change at me and says not one more word. No thank you,nothing. Maybe this mute should be in the back not helping customers. read more

Come on McDonald's why can't I get hot fries with my two fish fillet sandwiches I was indulging by purchasing them but I did not get any love they're barely lukewarm. Can someone make this right please read more

McDonald's - Cold ass fries - Burgers Near Me - Oceanside, California

Absolutely awful! Every time we either go there ourselves or it's the location that Door Dash uses, they mess it up. Today, they completely left out something in our order AND exchanged a double cheeseburger with just pickles for a Big Mac with everything AND messed up the McFlurry order. Had to contact DoorDash for almost a full replacement meal because of it. The always miss or mess up something no matter if it's drive thru or delivery. read more

This is completely ridiculous, I recieved my order via Uber Eats, I literally live 3 minutes away so its physically impossible for the cheese to have hardened and crusted, the burger to be completely cold and stale and the fries to be stale and old. This food has obviously been sitting out for hours. This is clearly a health code violation, serving customers old food, the employees obviously didnt care enough to hide their incompetence to make fresh food, I mean come on, at least warm up the burger before sending it to be so it at least seems like you made an effort to give a customer fresh, edible food. The fries had obviously been sitting out for a while, the cheese was stiff as a board. Pretty much the only edible part of this meal, even though I dont plan on touching it because of the quality of the rest of the food, was the lettuce. At least you got my Dr. Pepper correct. It's cold, like a drink should be, FOOD should not be cold, and stale and old. I get it, McDonald's is a fast food restaurant and obviously not top notch quality when it comes to food, but at least train your employees how to make fresh food and not be lazy and incompetent. These employees should be treating customers food how they would want their food to be treated. It's simple. Treat others the way you want to be treated, so make food that YOU would want to eat. And I will be in contact with Corporate office because of this. This is disgusting and disturbing, I doubt that I am the only customer who has had to deal with this. read more

McDonald's - Cold fries. Cold burger. Old crusted cheese. Inedible food. - Burgers Near Me - Oceanside, California

McDonald's on RSF Road just off the 78, serves breakfast until 2:00pm. Keeps me going!

I've ordered from this location online many times and in person more times than I care to mention. Whoever owns this location should be absolutely embarrassed. NEVER order from a delivery service, never order in person later than 8pm. This location is unbelievably inconsistent. I've wasted several hours my life waiting on orders and they eventually just tell you to f*** off after waiting for a staff rotation or that they're closed/on break/waiting for supplies/out of supplies/whatever the heck they decide to come up with on the spot. PRO TIP: order Jack in the Box. F*** this MD - the rest are fine. This location blows and they have blown for the over 4 years I've lived here!! Never again... and on Memorial Day too read more