The employees do not read the tickets. Avoid coming to this McDonald's if you want your order made correctly.

Two days in a row i ordered several coffees, and what they delivered was no coffee at all, just a stack of empty cups (unused). Of course i had paid a tip to the delivery person, but he drove all this way to deliver an empty bag. The first time i just assumed it was an odd mistake. The second time, today, when they delivered more empty cups, it felt like a cruel joke. Not falling for that again. There's no point ordering coffee from this place! (I got a refund for both coffee orders, but still had to pay the tip to the innocent delivery person. ) read more

McDonald's - Delivery of empty coffee cups. - Fast Food Near Me - Norwalk, Connecticut

HORRIBLE THE OVERNIGHT MANAGER AT 2AM. Lazy. Rude. Ignorant. Overcrowded and he does not know how to run his brick and mortar business. read more

McDonald's - Overnight Manager. - Fast Food Near Me - Norwalk, Connecticut

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Rude service & not child friendly I ordered 2 happy meals and asked for milk. The McDonld's employee told me they were out. Disappointing but fair enough. Then I asked what else they had (answer: apple juice and chocolate milk) neither of which were an option for us. I asked for water instead. He said it would be bottled, which seemed fine. (I ended up being charged extra when I saw the receipt later.) He proceeded to miss what I said several times when I relayed the order for the adults, so I had to keep repeating it (note: this was not misheard, he just repeated back the order as if I hadn't specified additional items - I believe I was muted or something?). Then I ordered an ice cream cone for my kids and asked for it in a cup. I was told that then it's a sundae (which was double the price). I asked if I could just have a cup to go with the cone. He said no, then it's a sundae?!? Since when do they not provide cups for little kids, especially in a car at the drive thru? Also my nuggets were tiny and flat. It was pretty sad. Norwalk McDonald's: I'm done with you. To be clear, I blame management and the franchise. Tone at the top is reason the customer service is so terrible here. (Note: friendly customer service is part of the reason the chick fila down the road is so successful.) read more

employee did not know how to make a mocha drink. it tasted like coffee and ....vinegar. why? I have no clue. it was so horrid. worst drink I ever got anywhere. read more

The food was accurate and warm, but all of the sweet tea's were unsweet and the iced coffees were very bitter. We went inside to have the tea's fixed and they tasted barely any different. read more

I have been going to this McDonald's for over a decade, and I absolutely love them! As a kid, they would be understanding and exchange happy meal toys. They would often give me extra nuggets, classic golden brown delicious. Their soda machines are always on point, with no run-down syrup. The fries are a crisp salty goodness. Value Afternoon Hangout Spot, especially in the summertime. 10/10, have been and always will be going again read more

I ordered one drink and waited 20 minutes in the drive through. They were allowing people to walk up to the drive through window and order making everyone who already ordered wait. When I got my drink the person at the window gave me a drink covered with Coca Cola on the outside. They didn't even give me a straw I had to ask for one it should be common sense to give a straw with a drink. This is the worst experience I've ever had at any McDonald's location I have been to Across multiple states read more

McDonald's - Fast Food Near Me - Norwalk, Connecticut

It is my understanding from tv advertising that all quarter pounders are cooked to order. I would say mine was not. Also, I appreciate you being eco friendly by using a paper straw but can you provide at least one napkin with an order. Order 426, 10/22/23. Always some sort of disappointment from McDonalds. read more

Awful service outside the hours of 9-5. They'll try to park you in a handicap spot if you use the drive thru, and some employees are better than others. Food's consistent. read more

Zero stars is too many. This place gets your order wrong every single time. Burger King up the street is way better

Mac Donald's was not open!!!! Waited about 30minutes for someone to take our order... no sign or advertisement saying that they're closed. Like huge waste of time for everyone and myself. I give this McDonald's a 0 out 5 stars. Ambiance was not good read more

Typical McDonald's. Clean with friendly and quick service. Slight wait if you order donut sticks. Otherwise no complaints. Good for a quick cheap bite. read more

Very disappointing experience. Stale bun and fries. The best thing about this meal was the bottle of water.

I got my meal last night at 1 am and it was one of the best mcdonald's meals i've had in a long time. the fries were crispy perfection and my nuggets were juicy. it gave me a moment of nostalgia. done right :) read more

i am very mad about my experience at this location. the employees at the drive thru were not only clueless but also stupid idiots. The woman at the drive thru had no brain and did not understand what we are ordering, the man who gave us our food was the worst. HE DIDN'T GIVE US ANY KETCHUP AND ONLY ONE NAPKIN for the four of us. And, he only gave us two six piece chicken nuggets instead of three, one barbecue sauce. I just don't understand why he didn't give us ketchup, it's the most popular condiment and barbecue not so much. In conclusion, I do not recommend coming to this location and you probably will have a better chance at getting some sort of service at another location in danbury. Don't expect getting top notch service at this location. read more

I have NEVER been in a McDonalds that was this clean. I placed my order with a live person! and went to ladies room to wash my hands before order was ready. It was Meticulous!!! I sought out the lady responsible for the area and thanked her for taking such care with everything. I also told the manager. The soda and condiment area was neat and clean and no trash left on tables. I will definitely be stopping in on my NJ to MA drives. read more

Very clean and friendly staff. If you don't know how to use the touch screen (because it is a new ordering system) they will help you.

They redesigned this place. Beautiful seating and clean bathrooms. Very sweet staff that never gets my order wrong. My son likes their food so we come here once in a while. Now two drive thru lanes to serve more customers read more

McDonald's - Moving day =( Very sad to leave but I have to be close to work and play. - Fast Food Near Me - Norwalk, Connecticut

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Lady gave me water when I ordered Dr. pepper and repeated myself seven times and then at the window she gave me a water even though I told her it mDr Pepm we're going to Wendy's read more

This is a review for all McDonalds that use ordering kiosks. I simply can't stand this attempt at a fancier dining experience. Nobody likes the kiosks. They are soooo slow. And I hate the idea of someone pouring my drink for me at a self service counter. It just seems stupid when someone walks around asking how everything is. How do you *think* it is? Just like every other McDonalds everywhere. Isn't that the point? At least it used to be. This change is terrible. read more

Not happy at all for this McDonald's I had a order yesterday for breakfast and I ordered a meal and hash brown and there was a roach in my hash brown and wasn't happy I returned everything I ordered I'm sorry I usually don't do that kinda stuff but that day made me vomit horriblely read more

Occasionally I get coffee in the morning from this drive thru and the ladies in the morning are very pleasant and friendly. I have never had an issue. Service is fast and consistent. read more

Went to this location this past Friday, after ordering food for my kids (special request burger) and driving to the window I was informed that they were only accepting cash. There was no explanation as to why only accepting cash. This is something that should have been said when placing the order. I was super frustrated after a long day of work. 5:30 pm on a Friday and no debit accepted and no explanation. I do not carry cash especially during covid time. Better communication would be a huge help to customer service when an instant like this arises. read more

Ok so my father payed my mother and my lunch and he did not want anything( he was in a separate car) when we were in the drive through after my father payed we tried to explain to the cashier That he was paying we could not have got 3 words out before the guy started yelling at us to go go get out when we pulled up to the window to pick it up the lady didn't even question and gave it to us. She roped us that she tolled the cashier what was going on. He just did a wagging motion and went back to work. Horrible attitude. read more

This is my friendly-neighborhood McDonalds. It's definitely one of the better ones. However, the service can be really slow if you happen to wander in at the wrong time. I would say between 7pm-8pm you will probably have time to check all your emails and facebook notifications while you wait for your order (especially fries). They also get food deliveries around that time and the $#@! truck blocks off the drive-thru. They should be scheduled for a later time. The new décor inside is really snazzy and all, but seating seems more limited now. The outdoor seating is a nice option in good weather, but my daughter and I miss the play place, for nostalgic reasons. :) read more

This location is the best! It's always clean and newly remodeled! The Darien location is awful I wish they could follow the example of this location! Definitely try the steakhouse burger it's awesome!! Foods always hot and fresh here! read more

Don't bother with this place in the morning. Numerous times going to the drive up and you will get what you ordered 40% of the time. When you say thank you upon receiving your incorrect order, the employee just looks at you and walks away. I don't know if it's because they are overnight employees, they have to open early or they just don't like their job. Service with a smile would be welcome. On second thought, forget that. Just try to deliver the order you read back to me correctly! read more

Legit waited for 5 minutes at the drive thru ordering station and no one even said anything. I had to say HELLO is anyone there . Then the girl gave us attitude and now I'm waiting another 10 minutes in line waiting for my food with only one person in front of me. Incompetent people work here. read more

About an hour ago I ordered a crispy chicken sandwich (4:45pm May 2, 2018). The chicken was so tough I had to throw it out. Can't find a way to contact franchisee to let them know what happened. They seem to make it impossible to contact anyone, other than a phone call to the restaurant, to let someone know about a problem. read more

drive thru was closed when we tried to drive thru, so we had to walk in. still looks like it did in 1977, but with new uniforms. when you come to mcd's you know what you are getting. read more

just your average mcdonald's. would be 3 stars but you have to flurry your mcflurries