The bathroom was absolutely disgusting. I left and didn't even eat the food I paid for. This place needs to be evaluated for cleanliness.

This place closes 2 hours early constantly, they never have certain items for a burger... it's insane and they are rude and hostile. Update your website... read more

Bad flavors. Did not taste like beef and the fries were like store bought. Guy used no gloves touched bread, meat and fries with bare hands! Place literally smells like shit! taste like shit! Wasted money. I don't think they are cooking just burgers in there!! read more

Maybe it's me, I'm not destined to eat fast food. You hear a lot about Wayback burger so let's give it a run. I ordered a single just the basics lettuce, tomato and just for a little kick pepper jack cheese. So placed the order, 15 minutes later my burger shows up. At first glance it looked appealing. Nice piece of romaine lettuce good slice of tomato all visible, so far so good. Took my first bite and nose dive. The meat had no taste neither did the tomato , the tomato had texture but was tasteless. I reluctantly finished my burger because I was hungry. For all the hype surrounding this place i expected better. As for value, not there. For the same money a Wendy's burger or a McDonald's quarter pounder is a better choice. The staff all 2 seemed okay. In my opinion there are better choices but taste is purely subjective. read more

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New owners and management! The food tasted great and was well prepped. The manager was super friendly and offered various options to accommodate our picky party! Can't wait to come back! read more

I went here yesterday with my son and had a great burger with delicious cheesy fries. The guys working were so helpful and went the extra mile to get make our experience enjoyable. They had great product knowledge and were so polite! Most people came in for pickups. Honestly, based on negative reviews I was hesitant to drop in. Happy that I took the leap because it was one of the best burgers that I have had in a long time! read more

Burgers were decent but the onion rings came from the freezer. The stay was friendly and attentive. The place was clean.

I only order from here when I don't feel like cooking. Only order from here if you have no other option. I get the kids meals and it never fails that they mess up on the order, forget the drinks, or add something you didn't want. The food is subpar and not worth the hassle. I don't even have a great photo to share because today they forgot the lemonades. read more

Haven't been here in a while because they couldn't ever get an order correct. Almost a year later im sad to say it has not changed. I'm not sure how they make any profit as they have to make new when mistakes are made. I ordered online to avoid issues and there were still mistakes. The other issue was the stingy toppings I order a garden burger with mushrooms, sautéed onions, lettuce and tomato. Tomato was barely a light orange, mushrooms were from a can and tasteless rubber, onions were almost non-existent and had no flavor. So disappointed and will not be back. Wish 5 Guys was still open to get some flavor. read more

This is an in-a-pinch pickup burger place. The last three times I ordered here, I was a bit underwhelmed by the quality and flavor. Personally, I feel like their quality of meat and food has gone down drastically since a year or two ago (especially the chicken). There is a lot of competition in the area (like Boss Burger, which is two minutes down the road), so I hope they step up their game a bit. Also, any time I visit, I am the only customer in the whole place. It's a bit odd, and I feel like I am a nuisance. read more

Wayback Burgers - Burgers Near Me - Norwalk, Connecticut

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This place has a few locations around CT, and I was expecting a great experience. I rank them no better than 5guys, and all the other burger joints around. Their prices are average. Burgers subpar and they do have a custom burger, and do not charge you if you add many toppings. I added cheese fries, they were about 6$, portion size was very small. I orders a full portion, I guess you can order half, I am thinking half size may have been about 6 fries, I only got about 10 in the tray. That was disappointing. I would probably only go back for a burger, but go for fries somewhere else. The place really had no frills and nothing to rave about, just a burger under 10$. read more

This is without a doubt the best Wayback location in CT! The quality of the meat seems a lot better than most places and the employees go above and beyond with the service. I had the rodeo burger and the Cinnamon Toast Crunch shake, WOW! You have to come here read more

Was greeted with a smile and good energy. It was my first time here and my server was not only helpful but informative. I got the classic burger and Mac and cheese bites. Everything was good. Got to come back to try the the cheese steak. read more

I'm literally obsessed with their burgers ! The best burger I have had in a long time I would recommend them to anyone at anytime ... very juicy, moist and flavorful read more

This location has Halal Beef and Chicken. Great service and awesome vibes! Bacon is not halal.

I really enjoyed this place, the food was great and I had no issues or complaints. Being from out of state and looking at some of the bad reviews I was a little worried, but I am happy with my food! read more

I'm honestly surprised by the low ratings. Wayback is my FAVORITE burger place around Wilton. I get it pretty frequently and I'm never disappointed. Here's my order: Cheeeeesy Burger with pepper jack (or American) cheese, lettuce, tomato, pickles, grilled onions, mushrooms, and chipotle mayo sauce. So good! If you like a dry burger - this isn't the one for you. I never get one of these without a cookies n creme milkshake. Give it a try! read more

I came here for the first time in a long time and am happy to say that their service is so much better. The food was excellent as well! I got the cheesy with fries and a shake. The store is clean, and I will definitely be returning in the near future read more

I'm so disgusted with the never ending greed and completely over the top, ridiculous prices places charge and the way they hike those prices up in certain areas, as though everyone in the area is made of money, when in fact it's the polar opposite. You're either rich or you're literally broke and living a constant scramble. Which takes me to this moment What was I thinking? I never ate here before because of the prices. I used to treat myself once in a while to something a little extra, but lately I just can't. Tonight I needed something. I needed something special. Something. My nana passed away about two hours ago. I didn't make it in time to see her. I'm devastated and feel guilty as heck. I'm driving around, I don't want to go home. I just want to park somewhere. I get a craving for banana shakes. A craving for childhood. I smile because I think of my nana and I know I'm getting a banana shake. I do a yelp search and the only place with a banana shake near me is this one. I knew the price would be hefty. But I figured it would full me up for the night and the morning and be totally worth it. WRONG First off- she gave me a vanilla milkshake. Vanilla. I dislike vanilla milkshakes. Sounds silly since banana milk shakes tend to be vanilla mixed with some banana's, but it's the banana that makes me love it. Vanilla on its own is too much for me. Too intense and overfilling almost. Its hard to explain, but I've always been like that with plain old vanilla anything. Banana milkshakes, however, are my childhood heroes. Purposely created just for me because I was the one grandchild who didn't like or want the vanilla milkshakes. I'm not just being picky. I dislike vanilla milkshakes and won't drink them. But that's not the worst part of this experience. I would've just gone back inside and asked her to fix it. The worst part was the size and the price paid for that size. I still can not believe I paid $4.55 for a child's cup worth of banana milkshake. It is literally like a specialty shot glass sized milkshake. I could have bought a carton of ice cream and a bunch of bananas and made six milkshakes for less than that. Ridiculous. Ridiculous and disgustingly greedy. I can't believe it. I just can't. Take a look. And I grabbed a small order of onion rings. They kinda suck. I'm done being nice. Normally I'd say they're a little bland but not too bad. Well. No more mrs nice and sweet. Im so tired of it. The onion rings were like $5 and change and they're bland and taste like deep fried frozen onion rings. $10 on nothing but a rip off. So sick and tired of this There's no need to take constant advantage of everything you can possibly think of. Sometimes being fair is worth it. read more

Wayback Burgers - Almost $5 for this shot glass version of a milkshake and it wasn't even the right milkshake. I asked for banana. I got straight up vanilla. - Burgers Near Me - Norwalk, Connecticut

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Haven't eaten at this location in YEARS! Finally I placed an order on Grubhub for pickup. I waited for 30 minutes before I left the house to go pick the food up. I ended up getting there and they told me they didn't know my order was placed and it wjll be 15-20 minutes . Will be the last time I eat here read more

38 minutes to get a burger in person. They had 8 or nine orders on the strap. My impression was one order at a time. No multi tasking and no sense of urgency....please don't tell me the staff is new and inexperienced.....if that's the case don't leave them alone to set up for failure.......never again. read more

They screwed up our entire order. Not worth the price. Not worth the wait. Not worth it at all. Burger King is better

They got my order wrong and the staff was lackadaisical about it. I guess this is a norm. I didn't check the reviews before ordering on UberEats. I now know I'm one of many. Won't be ordering again. read more

Used Uber eats, incomplete order arrived , called and said not their problem . Stay away from them .

Purchased a Groupon. Great deal for a family of 4! 2 adults 2 kiddies under 6 yrs. Wait time was slightly long and the only reason for 4 stars. The balance between online order vs in person ordering is off when it comes to fulfillment time. We ordered burgers, fries, and onion rings on a Tuesday. Burgers were moist and delicious. Keto friendly options for my wife. Fries were crispy and seasoned well. Zero gripes regarding taste and portions! The service from employees was great. They were friendly, polite, and checked to ensure order was right and to our liking. Restroom and establishment was clean when we went around 3pm. Purchased more Groupons! Our kids loved it as well and are excited to have an affordable burger spot to choose from that gives bang for the buck. Pricing was solid compared to five guys and McDonald's. Worth the extra drive if your stuck between all of read more

Very disappointing change in level of service, since the change in ownership. Today, was worst of all, and will further reduce my patronage. We were only people ordering, the few other parties in the restaurant had already been served. But the order for 2 came out in 10 minute intervals, I was done before my friend was even served. And on a day we are all watching Corpna, the liquid soap dispenser (not antimicrobial) was empty so I had to ask manager for a new one. Let's eliminate these freestanding bottles. Lastly the person working the grill was not wearing a hair net or hat, and none of the staff wore a uniform or apron, just their street clothes. Too bad, because I like their burgers, and have been a regular patron for several years. read more

Good place not many burger joints to choose from anyways!! I love the Rodeo burger!! And GREAT shakes read more

Sloppy burgers with bland flavor. No salt french fries. Slow service in Norwalk Ct. Sticky dirty restaurant.

Personally I've had a taste for way back burgers yet none were near me. Once this one opened up it was really exciting. The staff are awesome and not once have messed up my order read more

This is the second time they messed up my order. The burgers weren't assembled they were tossed into the carton I ordered two separate meals and I got no drinks no fries and paid extra for bacon on the burgers and got one slice on each burger. What happened to quality control? I understand times can get busy but this is out of control. I understand customer Service environments I work in it. I normally don't complain but this is irritating so I had to spend more money on food from somewhere else read more

The food is generally enjoyable, hence the 2 stars, but nobody is properly trained at this location. Nobody. Every time I've ordered, something has been screwed up - from forgetting a topping that cost extra, to forgetting my entire order. Seriously! I ordered online a few days ago and a coworker went to the restaurant to pick it up, and he had to call me and ask for my order again because they didn't know what I ordered. The bar is high for me to go on and write a review of a business, especially a negative one, but this Wayback location has diligently earned it. Their awful training has been evident over the course of several months; it has not improved. It's extremely clear from observing their staff that management does not care about them at all. It's no fault of the people taking my order or making my food either, it's definitely a training/management issue. Corporate needs to get involved and set straight the franchisee for this location or cut off their license. read more

The food here is mediocre at best. The girl that works at the front is very rude! She made me and my boyfriend feel very uncomfortable.She rolled her eyes when we asked her a simple question about the burgers. You could really tell she hated her job, and maybe people in general. We were the only people in the place when we got there and the food came out pretty slow. I ordered a rodeo burger which was pretty bland. My boyfriend's burger was pretty good but for an order of just 1 fry and 2 burgers being 20 dollars I will not be back. read more

If you don't know, Tuesdays are the way to go if your treating Co-Workers. Ordered 20 classic burgers for my co-workers at Garavel Subaru today, Donna was nice enough to put the fresh fixings on the side so nobody had to pick things off. Ready to go at 12 sharp. Hot and juice. Thank you read more

This Jakes opened a while back and I just happened to be in the neighborhood today and decided I would give it a try. I ordered the Rodeo Burger with a side of fries. It's a decent sized double patty burger slightly less greasy than Five Guys (but hey, isn't that part of their charm??) The fries are fresh cut and are just about average. Some were cooked perfect, others almost raw. The thing that sets this place apart is their shakes. Thick shakes made with ice cream in a plethora of flavors. While the shakes are the standout here, they also kill the ambiance. The machine is constantly whirring and is loud enough that it was drowning out that colorful music from the way back 59's and 60's. I swear that every other song was an old time country song proclaiming love or forgiveness from Jesus. Unless you're really into the theme of this place, the food is underwhelming to average. Unless you're dying to have an Oreo Mud Pie milkshake and need to get your sugar fix, you're better off sticking with Five Guys. read more

Stopped in the day before New Year's Eve, not from the area, never ate in Wayback. I was surprised in the quality and service. The restaurant is in a strip mall very indiscreet. The burger was fabulous !! Fries excellent! The double is great value and they will cook it to your satisfaction, staff was friendly and welcoming I highly recommend Wayback Burger, In my opinion better than the competitors. Excellent Burger!! read more

This place is joke.... it takes 20 minutes to get a burger, customer service is horrible. The employees complained the whole time about them not getting paid on time... read more

Expect to wait 30 minutes even if no one else is there as the 3 or 4 employees bump into each other. Then prepare to have pickles and mustard on your burger when you say NO pickles, NO mustard. And the fries I found at the bottom of my purse from a month earlier, diff establishment, were hotter and crisper. All that for $16. OMG. The worst. read more

I thought the store in Meriden was very good. My impression was real food with very good onion rings and real meat. Didn't get that formerly frozen kind of feeling. The location was clean and the wait very reasonable. read more

We ordered from here after finding out that Prime Burger had closed. I'm not impressed. The burger was dry, the fries were pretty bland. The milkshake was good but it's not too hard to make a good milkshake. I'm not sure if I'll be ordering from here again, it's definitely not my first choice. read more

Most recent visit not good. Long prep time (burgers didn't even go on grill for more than five minutes after I ordered. I was charged for a large shake and given a small shake. And on one of my burgers, I found when I got home, that they forgot to put on lettuce and onion. Then finally, the shake they fixed the size on was really thin, like they just poured in more milk. The people are nice, but training and process are just off base. read more