There was no line when I walked in person, and waited to order in front of the cashier station for over 10 minutes before someone came to take my order. The manager (short woman in blue) looked at me several times but never acknowledged me during the entire time. She became defensive when another lady came in about 8 minutes after me to ask for service. Finally, an employee took my order. Horrible manager! Bad customer service. read more

McDonald's - Burgers Near Me - Norco, California

Did you catch it? The Orange Hi-C has returned. On any given day I can appreciate a bubbly coke tingling my throat. But the Hi-C with a full glass of ice is refreshing as long as you chug it before the flavor becomes watery. Although this was a highlight, the fountain machine was not configured correctly and the Orange Hi-C was uneventful. But it's back and that is all that matters. This updated McDee's with plenty of indoor/outdoor seating and kiosk ordering was modern. Except the kiosk was not working. What did work was the bubbly employee greetings and clean restrooms. Easy access from the interstate if you are traveling. read more

Hands down the best McDonalds in the area. Limonite and Hidden Valley locations cannot compare to this one on 6th st in Norco, The franchise owner cares and it shows through the staff as they are professional, friendly, and efficient both during the day and night shifts. The property is also very clean and newly remodeled. You will have no doubt the food is also prepared with hygiene and cleanliness in mind. I have no idea how the ratings are low, but I don't think they take into consideration that every restaurant right now is short staffed especially during lunch and dinner rush as well as weekend late night orders. They should try ordering in any fashion at the other locations be it online, food delivery, or drive thru and they will have something to complain about. As a Yelp Elite member for 3 years I give this location in Norco on 6th street 5 stars across the board. read more

Horrible horrible McDonald's! They are slow and rude! They messed up my order more than 2xs they give you cold food save your time and go to another McDonald's this place is trash! read more

When you do online app orders they never bring you ketchup for curbside service. It's a given if a customer has fries in his/her order, odds are they will want some ketchup. Other than that. everything else was fine. Add a 1/2 star to make it 4.5 stars read more

This place NEVER has orange juice!!!!! In the last few months 7/2024 ~ 9/2024 I been there to get breakfast like 8-10 times in that 3 month period different random dates in morning.... And every single time they say they DONT have any orange juice! Who is the manager there?! They r not doing a good job at all! NEVER ORANGE JUICE?! really?! At least they can take it off menu or put a sign that says " NO OJ at this location " so I don't have to waste my time and breath! How hard is it to stock OJ for customers?? what's the deal with this place. One of the last times I said why they don't have, they said they r all out. Smh. Then they offered a soda. Who drinks soda at 7am?? Get yovr act together McDonald's norco!!! Shame on u!! read more

The service here is pretty good they are always busy but even when customers are rude they are on top of it. Today Miguel delt with an incredibly rude guy with respect and professionalism that impressed me . read more

Cashier really bad customer service Rude bad service KS#1 and she didn't won't to give me her full name read more

The service was quick, responsive, and friendly. The food was hot and fresh. Fries were a little underdone.

Came into the establishment had a lot on my mind but the service was great the area was clean and the smiles really made my day. Fries are always delicious but the service i received and the hard work and dedicated from Camila made the entire process so much easier. I will return, and tell others. this has been one of the very best experiences at a Macdonald's and the service and smile of Camila really made the difference thank you I hope to see more smiles in the mornings and keep up the great job I highly recommend this place read more

Food is consistently good. Drive thru guy is nice friendly entertaining. Fries are always crispy.

Deserves no stars. The workers don't speak English and therefore get your order incorrect. I ordered the new marble cold brew and I have no idea what I actually received. It is terrible and bitter and disgusting and I paid $4 for it. I l need a refund for the money I spent here. The line was impossibly slow just for them to mess up my order anyways. No excuses when you have all the time in the world to get my order right. Do better. read more

Old food served cold, even if u lucky enough to get a complete and correct order. Slowest drive through for a fast food place. Ive Never left this location happy read more

I don't understand how their store says they are open online when no one seems to be in store at 5:30 am. Sometimes I need a quick bite to eat before I head to my classes so I would place a mobile order before I leave and I show up and the entire store is dark and there's a cone in the drive thru. I would understand if they are short staffed but they need to change their hours online or at least turn off their mobile orders on the app. This has happened twice to me and I never got refunded and I just don't care enough anymore. read more

I live walking distance from this McDonald's so I'm a regular. I lived here for years and every time I purchase the customer service is horrible. The employees are full of attitude and sass. My friend's sister worked here and the managers are complete bullies to teenagers. Plus they mess up orders too much. Just go to jack in a box. read more

This morning I ordered a steak and egg cheese bagel and they gave me a bacon cheese and egg bagel. I paid for a steak and it was dry and overtosted. You pay here employers $20 an hour and they cannot do their job pretty sad no management there. read more

Gave me food poisoning. I ate a big mac and immediately fell ill afterwards. This is delivery, not in-store, so I have no idea what service they had. Gained nausea and a fever less then 10 mins after eating. Eat here if you like to vomit. read more

Deserves 0 stars... i live down the street from this mcdonalds and have never had a good experience yet, but this one was by far the worst and will be my last. I went and ordered a big mac bundle with no lettuce and no onions on both big macs, got home and realized there was onions on both.. so i drive back and mention my concerns (ignored the laughter that happened when i walked inside with my incorrect order) and they remade my food.. just to find out when i got home for the second time my girlfriend found a hair in hers. This is unacceptable and i hope the girl without a hairnet gets told something.. read more

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Went through the drive through and got told to go wait around front, they were literally sending EVERY car to the front to "help their drive through wait times"... waited 15 minutes as they slowly brought out orders to the 6 other cars waiting... lying to corporate about your times while your customers suffer instead of actually fixing the issue is poor management. read more

My app kept crashing so the man taking my order gave me the deal I was trying to pull up. Kindhearted service you don't see too often. Thank you :) read more

90% of the time I come here the service sucks I have to ask for napkins straws just poorly planed out for customer service read more

I know that most McDonalds don't have good service but I would love to say that Michael who does the drive thru window at the Norco location in the mornings is one of the most nicest persons you will meet! Every morning His personality and his humor is the best. I can't rave more about him because he has the best customer service you have at this location. Thank you Michael for your smiles and hospitality!!!!! read more

Worst McDonalds ever! Always out of product, long wait lines, subpar customer service.

Stopped by to get a cup of coffee to start my day and they have no large cups they only have medium...come on mcdonalds do better with these kind of things read more

Wtf happened to all the good workers here. This place has gone downhill. Rude customer service and shitty cold food

Don't even waste your time. 15 minutes of waiting for reheated fries under a heat lamp and the saddest cheeseburger with no melted cheese. This place is pitiful and should be closed down and reassessed asap. read more

This McDonalds treats people like crap. I went to pick up an order for a customer and since there was a giant sign stating the dining room was closed I went to the drive thru as the sign says. I waited 10 minutes in line only for the lady to refuse to give me the order. She said I needed to go inside. EVEN THOUGH my order was literally 5 steps away from her. I explained about the sign she didn't care. Asked her to hand it to me anyways. She refused. Manager....you have to get employees that can think and have a customer service mentality. The food isn't good enough to hold its own. If you want to track the employee this was around 12 noon 7/7/2021. read more

Poor from food to service. One car in front of me and it took 5-10 minutes to get up to the window. The lady on the speaker said I couldn't order something that was on the menu. I simply said, "I would like the 2 for $3.99 with the 4 nuggets and chicken sandwich" and she cut me off like 4 times in the middle of my sentence and She kept telling me nuggets are not a part of the 2 for deal even though it clearly shows it on the menu. She wasn't understanding or listening to anything I was saying. I told her the menu has nuggets right on that deal and she said she checked with her manager and he said nuggets aren't a part of it. So I had to cancel that part of the order and just reordered my items like regular (no deals just on their own items). She still didn't understand and ordered me extra sandwiches and incorrect items. I finally gave up and just paid for whatever she put on the screen. The food was very old and stale. Very poor quality of food and service. read more

McDonald's - She told me that nuggets are not a part of the 2 for 3.99 deal and would not let me order it. - Burgers Near Me - Norco, California

Order taking so long and inside store is not very clean and customer service is really bad I feel like they all need to step it up some i get the feeling that none of them really wants to work come on mc Donald's I know you can do better read more

Horrible service. $20 a hour for overpriced food and slow service. Took me over 30 minutes to get one big mac.

Usually i dont like to complain about any type of bussiness but today i feel like i needed it to, for starters the waiting for our orders was a joke it take forerever to get our food, i kind of understand that cuz is a sunday morning. So i just wait got my food and drive home to eat it but once i start eating my sausage egg sandwich i had to stop cuz i found little pices of hardshell egg all over it. Just doing this review with the hope someone on your management team can read it an do something about i didn even try my others sausage egg sandwich just dispose of them on the trash. read more

I've noticed a lot of Mc Donald's try to improve their stats by sending all cars to a parking spot after they pay at the drive through. This tricks management into thinking they have no wait at the drive though. Soon after I parked, my food came out. Not a special order. McDouble and fries. They did same thing to car in front of me. read more

Awful service!!! At night they only have 2 people working is what it seems like. Every single time I come here at night it's slow and they have you wait 5 minutes because they take your order and even after that you still have to wait. I've currently been in line for 30 minutes. Don't ever come to this location at night unless you like wasting your time read more

McDonald's - Before I took this photo I was waiting 10 minutes and it's 11:50 and im still in line waiting for my order to be taken - Burgers Near Me - Norco, California

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This is a decent location. I always stop here for coffee before hitting the road home. The line is always long (no matter the time of day) but it moves fairly quickly. Tonight I was craving a hash brown and thankfully the breakfast menu is all-day. The hash brown was SUPER crispy and it took awhile to cook but nonetheless delicious. The coffee is always bomb. Be careful when pulling out of the drive-through because there's cars driving in for a gas station and cars coming out of the gas station car wash. The traffic flow is insane so be cautious. read more

Looks like everyone working here hates their job. Not one person whom is friendly. The manager herself can't even address customers that are standing in front of her, she instead instructs an employee to go communicate with customers. No music playing, unwelcoming. Wouldn't come back. read more

What's the point of having business hours if you're not gonna honor them. How are you supposed to pick up your food from the mobile app if the store isn't open? Wasted 30 minutes of my life and still haven't received my food. I watched 3-4 other people experience the same problem. read more

Longest drive through line in town, not sure what's going on inside but shouldn't take 20 minutes to make my way through a drive-through. Save yourself the headache and go across town to the other McDonald's on Hidden Valley; much faster service. read more

The food was made very well and correct unlike other McDonald's. The food came out in less than 5 minutes and the cashier was very kind. Overall a very pleasing experience and tops the rest. read more

Michael was upbeat and provided excellent customer service. I'll be revisiting just for him.

We ordered 2 a cheeseburger meal with meat and cheese only. One was great, but we should've checked the other! This is what was on our other "cheeseburger "... no meat, no cheese, but everything else!!! What?! Who does this?! This doesn't even deserve 1 star read more

McDonald's - Meat and cheese only on our cheeseburger?! - Burgers Near Me - Norco, California