The food is cold, you would think with the long wait the food would be hot and fresh. Service from to many young and hungry inexperienced workers and the ambience is typical Mikki Ds. 2.5 rating read more

McDonald's - My good but nobody called me to get it - Burgers Near Me - Norco, California

No free refills at this location. The epitome of cheap ownership. Will not come back here based on this alone. Food was fine and typical of McDonald's. Service sucked too. All automated and the employees don't even recognize you as a person. No greeting, no thank you. Just call a number and toss some straws on the counter. read more

I don't know what is the deal with this location. They can never get the order right. Either the food is not cooked properly or stuff is missing or wrong items. I've visited this location a few different times and it's always something. Even my coworker says "oh yeah we don't go to the Norco one anymore, it sucks". Yesterday I got fries that were barely fried(soggy) and nuggets that seemed like they were reheated in the microwave(soft), they weren't even crispy and I got a diet coke instead of a regular coke. Waste of time and money. I tossed it all in the trash. I tried calling the restaurant, the phone just rings and rings, Nobody answers! This location needs to do better. It's not the 1st time getting crappy food here. read more

McDonald's customer service is absolutely terrible. The lack of professionalism, poor attitudes, and disrespect toward customers is unacceptable. Customers should be treated with kindness and respect, not made to feel like they're bothering employees. Management seriously needs to improve customer service and train employees on how to treat people properly. Very disappointing experience! Norco has gone to straight sh$% read more

Just know when you come here through the drive thru, almost 99% of the time they will have you park in the front. But today the lady who was working the drive thru was super patient, because the internet is terrible over there when trying to pull up the app, and when she told me to pull to the front, I did and asked for ketchup. I couldn't believe my eyes...there was ketchup in the bag. My order was 100% accurate. It was mind boggling. read more

Drive-thru experience and review: Waited a while under the 1st "Order Here" as a line was forming behind us. I'm sure it was less than a 10 min wait, but we never waited so long to place a drive-thru order-- and this was only for a milkshake, imagine if we were hungry too? You could hear the employee who takes order breathe on the mic, but she couldn't hear us. We honked, still nothing.. finally the girl come on the mic and said, "oh! You're supposed to order on the next window." Ok, we pulled up to the next 2nd "Order Here" and placed an order. We moved up to the next window before the last to pay, as the last window said "Pick up", well, that's also where you pay. Long story short, pull up the windows closest to the exit. Employe 8/09/25 at 7pm and was raw and nothing warm or apologized for the misunderstand that happened twice over order windows. Maybe this location needs more signs? See pic to show another customer waiting on the 1st window to order too. read more

McDonald's - "Next window, please." - Burgers Near Me - Norco, California

I typically do drive thru at McDonald's, but I was on a road trip headed to Vegas and needed to get out to stretch my legs. This location is right off the freeway and conveniently located near a gas station. I was surprised that this location included multiple places to self-order on screens, versus go to the counter. I usually like when there is an option for both. I was having an issue, so I asked the staff member for some help and she was quite rude. She acted like she was really annoyed to have to answer a question or help in any way. They seemed really busy and very under staffed. I was also disappointed that my Coke was a bit flat. Also, I attempted ordering a grilled cheese (basically just everything you'd find on a cheese burger, but no meat)...they had a very difficult time with that. I've been saying for years that it should be on the menu! There are not many options here for non-meat eaters. On the upside, the bathrooms were very clean. I also liked the tropical/summer decor and the fact that they're trying more drink options, like fruity shakes and frozen cokes. read more

Just went through the drive thru and it took a while to get through. The length of how long we were there for wasn't my issue at all since I was in no rush. It was the customer service we received by the blonde girl at the window was none existent. There was no sign of effort at the speaker and seemed so annoyed. We then get to the window and not one word other than "$29", "$11", "here" or the name of the item. I understand working is annoying but at least show any effort. read more

I ordered a couple hot coffees and they give me a cold please don't give a old drinks I love McDonald but Get tings right read more

This location no longer offers free refills. You must purchase a new drink if you wanted more soda.

how is it that this location ALWAYS gets your order wrong, sitting with 2 star review, EXTREMELY SLOW drive thru at all times, and are still in business? ordered a large fries, got a medium. the elderly lady even almost gave me someone else's drink too!! read more

McDonald's - ordered large fries, got a medium ... - Burgers Near Me - Norco, California

They always seem to be short-staffed at night, and it takes a long time to get your order--even when you place it online. We ordered three ranches but were only given two. When we politely asked the girl at the window about it, she responded with attitude. Even after we said thank you, she ignored us and walked away. Very unprofessional. read more

I ordered a bigmac and the app gave me the option to only have 1 meat and no bread in the middle. Look at the trash they delivered lol... insane. read more

McDonald's - Burgers Near Me - Norco, California

this is probably THE WORST MCDONALDS IN SOCAL the staff here are trashhh! they could careless the quality of food they are serving. I would say re train the entire staff here but I don't even think they are capable of doing that. With that being said DONT COME TO THIS MCDONALDS. read more

Trash service. Did a mobile order and it took 46 minutes from parking to get it. When it did show up, it was room temperature...and that room was in the 60s. I tried to call the number, but the phone was left off the hopk and nobody inside would acknowledge me. Avoid this location at all cost. The Jack in the Box across the street was moving without any issues. read more

I see all the negative reviews and honestly I get most of them come from the day shift multiple times I've been parked and they "forget" they parked me it doesn't take 15 minutes to get someone's food out and there all snobby but the night shift is way better than any of them especially Dylan Rizzuto and Lyden chicon they make everything run so smooth they deserve a raise read more

Ordered through the app, cold burger, no salt on fries and half of them were cold at 11:30 am. Requested extra tartar for fish and there was a drop on it the size of a nickel. I will be going to another location. read more

Someone should teach them how to put a hamburger together! So unappetizing. ! My three-year-old could've done a better job but put in the top on! read more

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They are too busy chatting and not paying attention to the orders. I ordered my food through the app and when I arrived I noticed some of my items were not put in my bag when I arrived home. I should have checked my order at the store but I shouldn't have to do that when I ordered online my order should be packed correctly. When I arrived home I was going to eat my burger and they didn't put a patty inside. I didn't want to drive back a third time for them to fix my order. :( read more

McDonald's - Burgers Near Me - Norco, California

Honestly this is one of the worst McDonald's Donald's I have ever been to.. the drive thru.. they always make you pull forward and park and then you have to wait an extra 15 min for your food.. I will def drive to a different one because this one ain't it! Save yourself the time and go to Jack in the box across the street! If I could give zero stars I would.. read more

Got a cookie tote and they we're disgusting usually they're pretty good from other locations but definitely not this one stale crunchy cookies never again read more

This place super sucks the service here is shit ! They don't like to do the job they got hired to do! That are rude as heck !!! Especially the management ...seemed mad to be at work They as super slow and make you wait in the from for a lager coke like seriously!!!! They need a whole new staff !!!! read more

McDonald's - They need a whole new staff !!!! - Burgers Near Me - Norco, California

Honestly if I could rate it a 0 star I really would. So around a year ago, drive through orders would be taken and paid for in the drive thru like normal... Instead of getting your food at the last window like your supposed to, almost 99.9% of the time they have you pull up to a parking spot and walk your order out to you. I didn't really have an issue about this because I understand that sometimes places get a bit crowded and you just need that extra grace period but it's on a regular now. I just came here tonight, the line was pretty short (under 5 cars) and I had a mobile order. It took around 20 minutes just to get up to the ordering menu and had to wait around 5 minutes to actually let the cashier know that I was here to pick up my mobile order. When I went to get my food at the last window, I saw 3 or so guys working and honestly seemed like they were having a fun night shift but wasn't very productive. The food was to be expected however, I am quite furious about my fries not having salt. I take my fry game very seriously and they just did not make this cut tonight. read more

At the register waiting to place order was looked at and ignored when mgr or shift leader made eye contact she said use the kiosks....terrible service if I could I would give them negative stars they don't deserve 1 read more

Usually my fries taste like rubber , the wait is so exagerating long eventhough there are no lines behind you. If i can give a 0 star i would. read more

McDonald's - Have been waiting for 30 min in line . - Burgers Near Me - Norco, California

Place has gone sooo downhill over the years.. the past 6 months have been the catalyst to write this review. Normally I give food service industries some slack bc it's a hard business, but the lack of care with staff attentiveness and overall quality is just getting worse. It sucks that McDs is franchised because they all run by different rules... 1st issue: I place a mobile order for pickup before work, thinking I had plenty of time. I park and wait a few minutes, then a few more (total of 7 min), running low on time. I decide to go inside to see what the hold up is.. and there are about 12 other patrons waiting in the front and not a single staff member in sight. The ones working the food deliberately had their backs turned and then a very young lady (maybe Asian) walks out and ignores everyone, even the 2 people trying to call her over. She looks absolutely miserable. 1 customer is asking for some ketchup and she ignores him for an awkward amount of time. Another lady is having problems ordering on the kiosk. And everyone else is waiting for their order. I finally flag her down and they hadn't even started my order yet! So I wait another 7 minutes for them to put my order together, no apology, no acknowledgment. There were 4 people in the kitchen and nobody was paying attention to the lobby. 2nd issue: I placed a mobile order for breakfast for my staff and sent someone to pick it up since I'm a manager and can't leave the building. I get a call from him and he tells me they can't give him the order because the phone that placed it isn't physically there (I've done this before and they handed it over no problem). So he re-orders on the spot and pays for it, I'm told to cancel my mobile order but there's no option to cancel. I call back and ask about the refund, but am told that the holding charge will fall off in 24-48 hours. 1 week passes, no refund. I had to fill out 4 different customer service tickets because the app kept closing me out. Eventually I disputed the charge with my bank. 2 weeks pass, no refund, but my bank temporarily credits the charge back to me. 3 months later, no refund, but my bank confirms McDs never processed a refund so the credit became permanent. 3rd issue: Saw a promo on the app for a free side of fries with a McDouble so I order ahead and choose drive thru (I'm on my lunch, I only have 30 min) but realize my app was set to my default store in Eastvale. I tried to cancel and re-order but the promo was already "used" and the app told me I had to wait 15 minutes before it reset. I get to the speaker and ask if they could honor the promo and explain what happened, and I was told "no the website is controlled by the owner and there's no way to honor that you'd have to wait" and I asked if she'd like to see the promo for proof and she said no, she can't honor it and I would have to contact the owner or wait the 15 minutes. Many issues in between these but these were the main ones. I remember when this McDonalds used to be the best one around but the service has me sounding like a legitimate Karen on here read more

I really like the staff here. Young ambitious highschool kids who act professional and take their job serious. The food is good and made fast. Order is always right. Ronald McDonald smiles down upon this McDonalds from his throne at the right hand of God in heaven. read more

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Rude morning drive-thru workers. Unprofessional service--customer care needs major improvement. Charged me for things i didn't order.

Worst customer service location. My order was placed incorrectly and I cough it when trying to pay. I asked for correction and charge me the difference but young girl refused and gave me attitude. This happened four times same young lady. She seems to be unhappy working and perhaps shouldn't be. I have now stopped going there. With so many other places to eat there is no need to come and spend my money for bad service and attitude read more

I ordered on the app since they sent me a special offer. I got the double cheeseburger and ask for extra pickles and extra onions. I ended up with zero onions and zero pickles. Very disappointed. They were not even busy either. read more

It's sad that I wrote a review months ago about how this location went downhill and now it's even worse! Drive thru line out to the street so I went in. It's amazing to me that the $20 minimum wage clearly caused a price increase, but a staff shortage too?! How much profit does McDonald's need? Got a kids meal and 2 regular hamburgers with fries and a drink for $28! That order used to cost me $13. It was a Friday night and 3 people were working! Waited 30 minutes for my order after I had to place it myself because apparently McDonalds is not paying anyone to take orders anymore. Got my chicken nugget kids meal with no chicken nuggets in it! I remember when McDonalds pride themselves on cleanliness and their employees looking sharp. They were all about customer service. If you look on Yelp, almost all locations have one or two stars. Clearly McDonalds doesn't care. It took almost a year for me to come back. Now I'm never coming back. Not sure why any customer would put up with this. Plenty of other places with great food, service, and less expensive. Can't think of a single fast food restaurant that is worse! McDonald's needs to go out of business! read more

Every single time I order food here My fries are ice cold... it never fails, I don't know if it's because I come in my patrol vehicle. So they don't like law-enforcement. Or if it's a common thing for everybody.. It's just very annoying that my food is not edible when I get it. Something needs to change here.. read more

This is the worst McDonald's I've ever had the privilege of wasting money at! Whoever is cooking hash browns needs to go back to hash brown school like SpongeBob did to learn to remake the milkshakes because they never make them right. They're constantly full of grease and stain through the sides of the bags. I don't know what changed here however, I really wish DoorDash would go back to the other McDonald's instead of making us use this one because Id never order anything from this one ever again if I had the chance read more

I've been to this location several times and the person taking the orders need to be trained on how not to keep the customer waiting so long that the mc Donald's app times out and won't allow the reward to be used. I get told to try refreshing the app which I've done and by doing so still doesn't allow the reward to be used once you've already tried to using it but the app times out. Be faster! read more

Love the deserts here! :) maybe a little too much haha. Can't beat their soft serve read more

McDonald's - Burgers Near Me - Norco, California

The company makes over $8Billion, and this location doesn't provide free refills on fountain drinks.

Cameron should be fired she made my food terrible, my fries were as chewy as rubber also my chicken nuggets were not cooked all the way

Just ordered food thru drive thru. They sent me around to wait in the parking lot. There have to be 8 of us here waiting for our food. We have been here over 10 mins. They send everyone around to manipulate their order clock. They need proper management. I dont pay for high quality. I pay for efficiency. They need to work on that. read more

This McDonald's is pretty terrible. Slow service and they have the gall to charge higher prices than any other nearby locations. On top of that they now charge for every sauce. How ridiculous. read more

Placed an order through the mobile app and selected drive thru as my method of pickup. I get there and the first employee tells me they have my order. When i get to the window I'm there for 5 minutes before an employee acknowledges me before I tell them I had an online order. All 3 employees said they didn't see my order, then a fat hippo, which I would assume is the manager, yells "we don't have your order, leave, it's your fault you're holding up the line." How is it that in the intercom the first employee says she has my order then it randomly disappears when I get to the window??? No wonder there's new employees there every month. $20 an hour for useless employees and a horrible manager. read more