i ordered one spicy mcchicken , small fry and two large drinks. somehow the lady miss heard that , didn't read my order back. when i got to the last window the older lady said spicy meal and i told her no just a spicy small fry & two drinks. i got charged for a spicy deluxe meal , small fry and one drink ? when i went to eat the sandwich the bun & meat were burnt. the older lady did apologize for the first lady but maybe a simple reading back the order would help read more

I ordered a hot fudge sundae and literally RIGHT AFTER I paid, the employee told me that the ice cream machine "just broke down." I waited for 20 minutes in the drive thru just to hear that smh read more

Terrible drive-thru.. Out of what I was ordering. They don't bother to put up signs or anything. Just want to trap you and hope you'll order something else. read more

So the manager at this McDonald's decides when he or she wants to sell ice cream it works upon the manager discretion and that's Stupid And wrong I wonder if the McDonald's corporation knows that they have a ice cream machine that works fine but from all the workers told me here Tonight is that the manager does not want to Sell any of it read more

Although most McDonald's don't differ one to the next, there are a few variables that can make incredible distinctions.  In the case of this particular Milpitas McDonald's the key element is wait time. If your like most people, you probably go to fast food restaurants to get an expeditiously prepared, hot meal.  In other words, you probably don't venture out to said restaurant for the chef special. As such, this McD's establishment may be found wanting. Expect a very long wait times in both the dining room and drive through.  Furthermore, if you are an individual that prefers their morning breakfast and/or coffee while seated comfortably, you may have to substitute the dining room for your car seat. The key word here is "may.". This is second to the inconsistency at which the dining room is open in the AM. Like watching a comedian bomb on stage, I somehow felt the pain of the staff whom, I assumed, must be consistently scolded by customers who waited longer than anticipated. However, one day I no longer needed to speculate on the subject because the cringe worthy spectacle unfolded before me.    My empathy was further compounded when I witnessed a, undoubtedly disgruntled, middle-aged man on his work break unleash a barrage of ad hominems toward the cashier.  This was only after a much older man waved his brittle hands in the air from frustration. His anger stemmed from a breakdown of communication second to language barriers between the two.  The cashier appeared to refund the elderly mans money back; however, despite this, he remained in the line. I can only assume, to order something else; yet, all I, or anyone else in the line, could hear was the geriatric male repeatedly saying "Stoopid! Stoopid!". Eventually, the man defeatedly shuffled away.      Although he had departed, the issues that arose with the cancellation of his transaction had somehow froze the woman's cash register.  A betting type would wager that the technical problems were a result of user error. After all the female cashier was no spring chicken herself.    The manger, in her late 20s at most, came charging up to the older lady.  The middle aged man, who was next in line and appeared to have the patience of an 8 month pregnant woman waiting to pee during halftime at the Super Bowl, believed it his place to real-time Yelp review IRL.    He chimed in right away, "Its her fault! She doesn't know what she's doing! I would be pissed if I was that old man too!" His last rant was bluntly obvious; after all, he wasn't in the old man's predicament yet he was still clearly pissed.    Another register opened up, the irate man made his order and, he didn't have to; but seeing how it was the time of giving, dropped another gem, "See, it's that simple.  That's how you take a damn order.". All the while the elderly employee, surrounded by co-workers and managers that could be her granddaughters, kept her composure. All the while my heart proudly bled a silent tear for her.    Albeit this is a negative review regarding the expeditious quality of the restaurant, I also intend it to be a review of us, the customer.    Would the behavior of either angry men have proven different if they had unwrapped the ideas of FAE (Fundamental Attribution Error) in relation to the cashier.  FAE, discovered in the fields of social psychology, state that when developing reasons for our own socially undesired behavior (speeding on the road,cutting someone off on the freeway, turning in a term paper late, ext) we are more likely to attribute the justification for these actions to dynamic outside factor.  For example, the man pulled over for speeding was just trying to get to the hospital to witness the birth of his child. However, when we justify the same behavior that someone else is engaged in we are more likely to attribute their reasoning to intrinsic and simplistic terms. For example, the man that sped past you on the road did so because he's an a**hole.     If either man had stopped and considered the circumstances the cashier was facing, elderly and maybe training or perhaps she had just received a mortal diagnosis from her doctor. Would this have changed anything?     Although I don't have great things to say about this location, I was, at least upon that visit, more disheartened by my fellow customers.  Did the yelling, whining, and protesting add any good into the world? Did it change how fast they received their meals? Did help the cashier to later improve her performance?  To all these questions, NO. Perhaps employing the often disregard virtue of patience would have done more for her and themselves then complaining by way of verbally accosting another.  We are all just human and like it or not we got to share the air we breathe. If I'm wrong on the mater or you disagree, I offer another, simpler, stance, "It's freaking McDonald's not the Rainbow Room.  Check your unhappy meal diva drama at the door!" Still gets 2 stars got to uphold the truth read more

Do McDonald's or its employees care about customer service or quality? A few times I placed the order thru the app for quick mobile pickup, ended up getting so upset because 1) I sat in the care for more than 10 mins, so I called and asked if they were going to bring my coffee drink out to me. 1st incident, they said they were short staffed. And the other time they just said they busy and rudely hung up on me! 2) The egg mcmuffin was cold and burned! When I called McDonald's corporate customer service, there was no live person. Just machine looping thru the maze of pressing this # for that, on and on. You just ended leaving a message to a machine and no one from Mcdonald's cares to get back to you!!! read more

Worst McDonald's ever. The actual restaurant part was closed and they weren't letting anyone in. Drive thru was the only thing open. When we tried to use our app coupon, it wouldn't work and they wouldn't explain why it wouldn't work, and only said it's not working. I don't know how this particular franchise owner is still allowed to have this McDonald's open. read more

I know, I know, you're asking, why are you rating a chain fast food place and why a 4? Well that rating is purely on drive through and the excellent service I've had at this place twice. The person taking the order was clear and courteous. The person serving the food was all smiles and brightened up my day. So why not? It's much better than a lot of places which feel like folks there hate working there and just shove your food at you or grumble your order. So kudos McDonalds in Milpitas. You have done a great job. read more

I was playing some soccer nearby when I decided it was time to get something to eat. I was starving and didn't feel like driving all the way home to eat lunch, so I figured I should try one of their new Angus burger options on the menu. Well, you can't have the word "good" without the letter "g." That Angus bacon cheeseburger tasted like "Angus" without the letter "g." And if you do the math, you can see that it was not very good. read more

Stopped on our way to Great America with a group of kids. The way the manager Christy spoke to a young employee is demoralizing and unacceptable. She should have some human relationship training read more

Went here after Q-Cup for some McTapas. McTapas is the term my friend and I coined because we wanted to extend our love for small plates to unite with our secret indulgence of McD's. Drive-thru service was horrible that we backed out and left. If it takes longer than a few minutes to be acknowledged in a drive-thru (let alone, if you were sitting down at a restaurant) then it doesn't even qualify as fast food anymore, let alone worth waiting for. read more

Worst McDonald's ever, seriously. Always check your food before leaving the drive thru because you cannot safely assume your order is going to be right. I'm so over this location, I realize this is McDonalds but truthfully this is exactly why kiosks and robots will replace humans. read more

I have been coming here since I started my work in the area. Most of the time I get my coffee, service has been good to me. Its a fast food restaurant so there are times when it is busy and sometimes its very quick and easy. Overall, cleaned area and always have updated promotions. It was recently revamped and inside looks really updated. read more

Can't really comment on the food or service since we stopped here as a 'pit/piss-stop' & didn't eat anything... ok, so we ordered a few drinks after the kids saw the playground & wanted to play... figured we'd let them 'exercise' a bit before we got back on the road. So, here's my gripe about this place: The playground, IMO, was great... multi-level apparatus w/ lots of places to climb, explore, slide, etc... much better than what other McD's have. However, it's got that 'wet puppy' stink to it. Though the kids don't seem to mind as they're having too much fun. For the restaurant's sake, just glad the stink doesn't overflow into the main dining area. read more

SERVICE: Really poor customer service. Whomever works the 3am weekend shift sucks. They keep saying "we will be with you in a minute" until you leave. FOOD: I've been here before and I've never had shitty service like this, but the food has been consistent with other McDonald's when the service is good. With good service easily 2 stars. read more

Stopped by this McDonalds location this morning for a quick breakfast and coffee. The restaurant is located across the street from Milpitas City Hall and in a shopping center with other businesses like Citi Bank, Mountain Mikes Pizza, CVS and a large Asian grocery store. The crowd was moderate when I visited and I was served quickly. The staff were friendly and efficient. The facility was over clean and organized. I ordered an egg McMuffin, hash brown and large coffee. Right now any size coffee is $1 (good deal). The breakfast sand which was above average, hash brown above average but coffee average to below average. I understand it is McDonalds not Starbucks... Recommended read more

Beware of the children's play area. It's infested with bugs and filthy. The only redeeming factor here is the kindness of the employees. They are really nice. read more

If you want soggy fries and dried out burgers that should be just given to the homeless go there. Crap!!!

Terrible drive-through service. I drove up to order a cheeseburger. That's it. That's all I wanted: One cheeseburger. Here's how it went: "Hi, how may I help you?" "One cheeseburger please." "Is that it? You want the meal?" "No, one cheeseburger." I look on the screen, it says, "1 Cheeseburger, 1 Drink." Huh? "No, I just want one cheeseburger." "Just a cheeseburger?" "Yes." "Ok." I drive up to the window and they tell me how much I owe. It's a lot more than for a single cheeseburger. "Why is it this expensive?" "You wanted a cheeseburger and fries?" "NO! I WANTED ONLY A CHEESEBURGER!!" Oi. Never will I stop by here again. read more

It happened st least three times. They keep serving the old cold french fries. Please stop.

I thought the other reviewers might be piling on the negativity. Nope. Service here is not friendly. Food is not freshly "made" even by McDonald's standards. I'm not asking for the moon but when you hand me a sausage egg McMuffin 30 seconds after I pay you it makes me wonder. read more

Why doesn't anybody give some love to this McCrack? Ah the memories of having a McDonald's walking distance from home. Alright so fast food is bad for you, but is it as bad if you walk it off afterwards? I used to come here all the time for a quick bite. Or whenever I was craving a soft serve with their chocolate chip cookies. I like this location because whenever I drove thru, they customer service was always great. I think this location gets a bad rap because not enough people review good or not so bad experiences, only "bad". And my experience at this location has always been good. They never made a mistake with my order the numerous times I've been here and they've always been great at their service. Not rude, not stupid, not any of that. read more

Convenient (though snug) drive thru. Usually stocked with the most recent promotion (especially toys). Old, but clean restrooms. Indoor play area, perfect for rainy days. Efficient staff. Low on high chairs :/ read more

"Open for breakfast at midnight" the grill isn't turned on so we can't make any of the breakfast food... Okay so how have you been making dinner food then? Without a grill? I asked for ice cream before, they were okay. Then they just tell me after waiting for 10 minutes behind a line of cars "our ice cream machine turns off at 11" why... Why.... Would you do this.... Why... read more

How the hell you guys going to charge me for 2 triple cheese burgers and give me a double cheese burger?! read more

McDonald's - Fast Food Near Me - Milpitas, California

Sucks. Don't know what's wrong with this location. Waited 15 minutes for medium fries before getting a refund. There were still 10+ orders ahead of me. WTF? read more

I really enjoy their new hire Sarah I remember her from an old location in Sunnyvale. She's evolved so much and really knows her job. I came inside to order and watched her make orders for the drive thru and inside the store. I EVEN SEEN HER TAKING ORDERS OUTSIDE! Before my order was ready... And coming back inside so fast. I hope she can get a better position with how great she is she deserves it. And for the reason I am giving three stars is because I heard a manger yelling at her from the kitchen I believe. She was asking for something and they yelled at her to park it and to stop yelling at them but she wasn't yelling. I even heard her say please. I heard Sarah say she's parked three orders already and she needed something else first and the lady yelling back at her threw a tantrum in the kitchen. Team work makes the dream work haha. And she's really a team player. read more

I have to give a huge thank you to the manager that was on duty tonight October 01, around 10:45ish pm He did everything that he could to process the coupon we had. Other managers would of said, we don't accept it simply because they are lazy but this manager did the right thing and I as a customer appreciate it !!!!! Good job with this manager and his crew read more

Ok, what is there to review at McDonald's. Everyone knows that it is the most successful burger chain in the world for many reasons. But I am giving this 2 star review because of of the lady manager (she has a Spanish-accent) who usually works in the morning. This lady should never work in any customer service related job. She is very very loud when she speaks that borders to yelling. It is already bad when she talks to her crew but is totally unacceptable when she yells at customers. There was a time when a younger girl (in her teens) asked her for an extra something (a cup or a sweet and sour sauce, I am not sure) and this rude manager litterally shouted at her. This was not the first time I witnessed her behaving like this to differetn people so I couoldn't keep my cool and shouted back at her on behalf of the poor girl. I told her that she was not in any position to treat anyone like that especially the customers. I told her that I will be writing to the owner of that branch and will definitely tell this unacceptable incident. read more

They are ridiculously under staffed. And despite that they have three cash registers, only one is being used to serve. Often time I have to wait 20+ mins for my fast food meal - 10 mins to order, 10-15mins for the food. read more

Very poor customer service and the building smells like dirty mop water. Go to a different location for sure.

It's McDonald's... you come here for cheap filling (if only shortly) and fast meals. I stopped in the morning for a egg mcmuffin because i was starving and it took off the edge. The food came out fast and hot and the staff was fast and friendly. what more could you ask for? read more

Loved having a birthday party here! All the kids enjoyed their time here. Family was shocked on the birthday package deal. Great price!

I've come to this location a few times now and every time I go through the drive-thru the employees are always so nice! Plus when I order here I noticed the prices are much cheaper than San Jose which probably has to do with the tax rate. Great location! read more

Their ice cream machine (sundaes, McFlurry,shakes) has been "not working" for 2 years now. This is the worst McDonald location. Stay away! Now I have to drive around to get my kids ice cream as promised. read more

Worst McDonald's ever. People are so disorganized. It takes them for ever to get the food ready even when it's not so crowded . Absolute mess! Not coming back here ever! read more

This used to be the best McDonald's in town but recently it's been terrible. They let the line build up and the drive through takes forever. Corporate. Please fix this. read more

Yet another review for this garbage ass fast food chain. Same location different day. So my boyfriend bought a bacon clubhouse burger today and after he ate it his stomach felt queasy. He's been having the squirts all day and throwing up. He's in bed now with the chills and feels weak. Apologizing in advance for what I'm about to say right now. He said in his throw up he saw the bun and what he described as grease. I bet they didn't cook the bacon properly, or they haven't cleaned their equipment in a while. I would saw raw meat touching maybe the lettuce or something, but doesn't mcds have frozen parties they microwave... read more

I been comin' here since HS... It's McDonald's!!! They're all the same... Ok service... Greasy, unhealthy food, and Happy Meal Toys!!! read more

Any size coffee just $1:00 I order my coffee here every morning, a small coffee with 4 creams and 6 sugars and its always on the dot. Love my coffee from McDonalds!! Enjoy! read more