I went through the drive thru today, I ordered 2 McChickens with tomato and Sriracha mac sauce (which I got charged for) small fries and a large drink. I paid, went to the second window and was asked to park and wait. As I move to park, one spot is taken by an empty car, and a male employee decides to take up the other spot. I have to park in the "mobile pick up" spot, and another car that was sent to park from the drive thru had to park next to me because there were two EMPTY cars taking up the drive thru parking spots! Anyway, after waiting for about 5 minutes, I get my food. I get home starving and although both sandwiches were marked "add tomato" & "add sriracha Mac sauce" NEITHER OF THEM HAD THEM!!! And I stiiiiiill got charged for them. Horrible experience! Didn't know this was such a difficult task for them. read more

It's a McDonald's no doubt about it. Staff was nice and the joint was clean but the play yard was for bigger kids. For a McDonald's it was nice read more

Good food. Good service. When I wasn't sure how to use the kiosk a lady came out and cheerfully helped me order.

Whenever I go here, it is always the same guy taking my order, collecting payment, and sometimes handing out the food as well. Never once has he gotten my order wrong, is the absolute politest person there is, and he actually cares about your experience there. I do not know his name. Tall slender man with longer hair and a mustache. I'm sure anyone who's came across his path feels the same. You are great and you're doing a great job! And thanks for complimenting my nails the other night lol. read more

The inside was trashed when I went. It did seem that they were short staffed, but this place was just depressing. The fries were awful. Makes me not want to go to McD's ever again. Sad panda. read more

I mean it's McDonald's but service was quick and the ladies were really friendly and they got my order 100% correct even with my modifications. No complaints! read more

Omg I spent 1/2 hour in drive through just to be told at window if I could park in lot to wait for my food!!! I refused to leave that window and asked well how much time do you all need to complete my order and the service window kid yells in the back.... boss she wants to know how much time before her order will be ready and he shouts back ... " I don't know?" I was freaking furious by then and said ok so what is the problem back there and he replied we are short staffed! Obviously if the boss is back there cooking then yeah I believe they may have been short handed. Well I refused to wait any longer and asked for a refund which they quickly gave me to get me out of their hair I'm sure. They seemed so unprofessional about everything and didn't even apologize right away. I was in a line of about 8 cars that I could see but was glad I made it out of there! I will never go to that location again. Im usually forgiving but if you can't have a 20 piece nugget ready in 30 minutes and another 10 minutes trying to find out what is going on then I'm sorry I can't even think of giving them my business again. I'm traumatized by the wait timeonce your in that line there is no way out! By the way this was on a weeknight 7pm ... not even rush hour! What a freaking waste of time! I'm still furious dammit!!! read more

The nicest fast food crew in town. Runil, in the drive-through, is warm and friendly. (my wife calls him 'lovely and my 3-year-old, who has never met Runil except window-to-window, calls him friend. For chain restaurants, hiring people like Runil is how to excel. read more

I went to this establishment late at night and was expecting the usual bored and low key rude McDonald's employee. Well, to my surprise that's is far from the type of employee that I received. This particular McDonald's employee was EXTREMELY nice and made sure that my order was correct three times. He also made sure that all of the sauces were in the bag and gave us our order correctly and did all of this with a positive attitude and huge smile on his face. He overall made my experience one hundred times better. read more

This McDonalds is very hit and miss. The iced tea is ghastly and the service is often slow.

My mom used to have to shout through the speaker box every time she got fast food when we were kids and this is definitely the place you have to do it. Although the mistakes are almost always been in our favor like getting free french fries about 30% of the time the order is almost never correct despite you being very clear when you're ordering it. read more

Sometimes I go to the drive thru right before close, or even moments after, and they're super nice about it. 5 outta 5 stars, I hope to one day return read more

Never been to big on McDonald's but since my wife got pregnant she craves it. This McDonald's is a joke the one thing this franchise has on competitors is their fries but every time I go to this one my fries are so old it's disgusting now I got half frozen fries! Like cmon get it together guys! Also the young lady at the pick up window is so rude & always messes up my drink which is the easiest job there I truly don't understand how incompetent somebody can be and she's not even nice about it! read more

place never changes. Id hate to work this specific one its pretty lame compared to seasode or monterey. Needs a remodel and lots of repairs.

The French fries are half filled in a large fries. Probably a diet place for less fries, but still this McDonalds have bad chicken and bad fries and the soda tasted probably like milk. read more

Employees there are really nice. My order has been right every time besides once but it was minor. Areas are kept really clean.

This HAS to Be one of the Worst MCDONALD's on the Central coast!!! This place Makes you sit in the drive THREW LONGER than In & Burger and WAY more $$... Next if there moving fast that day they ask you to pull around and PARK so THERE store score don't drop for sit time!! Fuck this place!! EVERY TIME I come Here There Are Problems.... Big Laugh Try to call Mcdonald's Hot line for feed back and get on hold for 20 mins... GUESS they want a Guy to file a Better Businesss Complaint... Well You got right after this!! I have had enough with this WEAK STORE.. read more

Slow and poor customer service. In the drive thru, they're rude! I have noticed that they're in such a hurry to give you your food and have you take off. They don't ask if you want any condiments or anything... improvement on customer service is highly needed read more

Today, i found out, an employee at this Mcdonalds in Marina on Reservation Road laughed and giggled at one of the most special, kind , unique souls! You can google Gary from PG and likely get quite a few hits ! See , Gary is special needs , and was raised in PG. He went to all the PG games , spent a lot of time at the PG Mcdonalds , the community embraced and loved him . His father became ill causing a move to Marina , where I raised my family and thought how nice it would be to have him join our community (where his sister lives as well). Today , your employee laughed , giggled and said out loud , he's weird, she doesn't want to serve him (Unbeknownst to the employee, Gary's sister was sitting in the drive thru, and witnessed the whole thing) . I wont be eating at your place anymore , but i really hope you take this chance to train your staff on the etiquette of all customers are THEIR boss, they pay their salary , they give them job security! And they should feel honored to serve a boss like Gary ! read more

I don't eat McDonalds often but today I stopped by to grab breakfast. While I was at the window waiting for my food I saw my Brother who goes to this McDonalds most Sunday mornings walk in. I was shocked and saddened when I heard the girl working the drive thru window comment to her co workers that she didn't want to help that guy because he was weird. She continued to point at my Brother and again said that guy is weird. I wanted to cry. The fact that these people could be so mean to another human was heartbreaking. My "Weird" Brother is one of the sweetest souls you will meet and just because he has a disability, this poor girl (I say poor because I feel sorry for how ignorant she is) thinks she has the right to treat him that way. She is an employee at your establishment and my brother is not the only "different" customer that walks in there on a daily basis. He is a paying customer and deserves to be treated in a respectful manner when spending money in your establishment. I really hope your establishment will think about sensitivity training for your employees since they obviously lack any sensitivity to anyone they see as different or weird. I have also called the manager and he is aware of the events that took place today read more

Just don't even waste your time at this place. Poor management. Employees care more about talking amongst each other then actually doing their job. Like I said, don't even waste your time. read more

They are so slow !!! I was waiting on my coffee forever when there was no people at all !!! What are they doin here ? Get more personnel to help your bossiness so people will now wait forever read more

Worst service ever! They were not busy but to busy to take an order! Wouldn't recommend to anyone to go here!!! And he was supposedly the manager. What a joke. read more

The worst McDonald place ever and I was so disappointed how they serve the food. I ordered McFlurry with Oreo cookies at night. I know that people are tried and hate working at McDonalds (but they have to get in order to get money). But don't put it on the customers, who wants your food and don't play with the food. I ate McFlurry from Canada and since when I was kids for 10 years. However, I don't know if they change the style but they just was lazy. They usually mix the soft-served ice cream and Oreo cookies with a specialized spoon. However, this time they put the ice cream on the bottom and just put the cookies on the top. What the heck, seriously! You were that lazy to mix that cookies. Not going there anymore! Don't go here, they are just lazy to make food. read more

Moved to this area from Bay Area and normally expect certain level of service from McDonald's. But recently ordered 12 meals to go and after coming home only found 11. Called to let management know, they said would honor next time in. At a subsequent visit mentioned the shortage to the Manger on duty and her response was can't do anything about it. No I'm sorry that happened or feeling for customer service!! read more

Sorry, but your drive thru is extremely slow at night, the food is barely warm, and the food is sub par compared to other McDonald's. There are never apple pies, something is usually broken, last night it was the drink machine. I've never went to a McDonald's that had so many problems. I probably won't come here again. At least they got nicer staff... read more

No more military discount. Boo! Hiss! This McDonald's used to offer a discount to all military with ID. Tonight my husband and I placed our order and when we presented our military IDs, we were then told that from now on, the military discount is for active duty only and then only if they order an extra value meal. When we questioned it, we were told that it came down from corporate. However, a simple Google of McDonald's Corporate Policy on Military Discount proved that statement to be false. One thing about living where we do is that there are plenty of other McDonalds to choose from. Shame on you Marina McDonalds! We will tell ALL of our military family and friends to find a different place to eat! read more

This review is necessary toward company improvement and community growth for one of many founding restaurants in our nation. McDonalds, I believe in you. So, here are some valuable tips. 1) Stop mixing left overs from mutilple pots of coffee. 2) Get rid of the colorful paper you wrap your breakfast sandwiches in - the blue dye stains the English muffin and the egg white. 3) Fill you French fries past the brim - so important. 4) Serve food hot - always! 5) Stop sweeping around yours customers!!! Dust travels and particles travel and settle in your food and shoes. Heaven forbid if you're wearing open toe shoes. 5) America give Mc D a break - wage wise, you get what you pay for. 6) Call me if you wan the "S" customers to flock to your establishment. I'll turn your company around nationwide for a small fee.:))) You have everything you need except me!!! Holla-back!!! read more

Its funny how all you people are so quick to judge the employees and use their names in this site. People may I remind you that this site is intended for restaurant use only. Two particular individuals have stated I have no class when they themselves couldn't even look at me in the face to clear up the situation. They have used my name and invaded my privacy. In reality the only problem with this job is the RUDE customers who come in here. I have worked at different McDonald's restaurants and let me tell you by far its your area that contains so many rude people. Its funny how more than half of you go on the bash at the employees as if you all knew what really is going on in their lives. As if you people were the ones who had to deal with people like you complaining how your fries are too salty how your drink doesn't have enough carbonation how there aren't any straws, or the famous one how there isn't any ice cream. Let me tell you all something there are bigger problems in the world than salty fries and the funny thing is that most of you people complaining are the ones who are there for breakfast lunch and dinner. It saddens me how ridiculous these two individuals have handled the situation bashing me on the internet but I want to see both of you come to my face and tell me all these things. I bet you couldn't. You two are another reason why internet bullying exists because people like you who are gutless can not handle situations in a classy manner but you both go on to say I have no class. Its funny isn't it? read more