Worst burger ever. Cold, very little condiments and bread was stale. Fries were old too. Wont be back.

I love the workers at this location. They're all so nice and respectful. This review is not aimed towards them personally, they get 5 stars all the way! I got this order from them, but I feel like this happens at every location. Every time I get the fish filet this is what it looks like. You can't just fix it because it either breaks apart or you peel the cheese off with it. Regular burgers are easy to fix, but never the filet-o-fish. Sadly I only got to eat half because the rest was all bread I hope one day I'll get a good one so I can update this review! read more

McDonald's - Filet-o-Fish - Fast Food Near Me - Marina, California

Have not been to this location in ages. My hubby and I decided to stop here for a quick lunch on the way home. We both ordered Big Macs. They were good and pretty hot, not as hot as we like, but still good. However, the fries were awful! Yes, I know!! McDonald's french fries, NOT GOOD! WTH!! They were no where near hot, they tasted like day old fries!! I have never had bad fries at a Mickey D's. But this place, gosh awful. Didn'twant to get back in that long lunch rush line, so we just ate a couple and threw them away. Too bad, we don't eat at the Golden arches much, but when we do,. we look forward to the fries... SAD read more

Sometimes I have a good experience but half the time I would be helped by the Spanish girl, I don't know her name but she gives terrible service and attitude. I once waited 20 minutes for a freakin sprite and when I asked her about it, she looked for my drink and set it on the counter annoyed. Waste of time and crappy employee read more

A hamburger with no ketchup is too complicated for this non-English speaking crew. After getting it wrong twice, I asked for my money back. They only understand pictures and numbers here. I'll go elsewhere. read more

My fries were turned upside down, tastes like they're 3 days old, and not a single word from any of the employees working besides "what do you want to order". Another incident involving my friend, as she and her boyfriend were picking up a mobile order from the drive thru: the order was wrong so when they told him that the order was wrong he started giving them an attitude proceeding to say "what do you mean it's wrong what are we missing". They said it was five dollars extra and he told them to pull up to the window to give the money back. When they pulled up to the window he then proceeded to say "what do you want here's your five dollars you b*tch a** n word." They clarified to him as they were shocked and he then goes "what did you say?" and said the n word repeatedly again. As they tried to make amends and drove away he said "get home to your mom b*tch a** n word". Not only terrible food but absolutely disgusting customer service. There's plenty of the McDonald's in the area -- avoid this one at all costs. read more

They only gave me 3 chicken nuggets when I was suppose to get 4...also I asked for ketchup they told me it was already in the bag. When I got home there was no ketchup read more

Cold fries, cold fries, and cold fries, stale cold chicken nuggets. Worst customer service of any McDonald's anywhere. The cashiers never thank you, orders often get mixed up, and the staff and supervisors don't speak English !!! WTF !!! read more

How the hell do you mess up fries so bad. Atrociously unsalted and cold fries. Burger tasted like it was fresh out of the garbage can. Despicable dinning. Cantankerous cuisine. Felt horrible after eating it. My friends nuggets were cold on the inside and had a hard shell. If I were blindfolded I would've thought I was biting into a turtle. We didn't receive any straws, and the worker tossed the food in the car. I called the place back because we thought we had come in a few minutes before close, despite the bad food we received, and the worker had an attitude the whole time. Awful service, and even worse food. Don't eat here. Go to any other McDonalds. Literally any other one. Drive out of your way if you need to. read more

Service has been hit and miss. A couple of workers seem to care but most seem to have an extremely hard time being cordial. The young man with scars all over his arm (self mutillation) should consider an intervention. His negative attitude is indicative of deeper issues and it doesn't represent your brand in a positive light. I can live with faulty orders. I can not deal with a "F" you attitude to go along with a burger with "wet stuff" all over the top of the bun, let alone no napkins and the wrong sized drink. You're about to lose a long time customer and should consider better training for the employees in service positions. read more

I usually come here for my smoothies but today I got an unpleasant surprise. I got a strawberry banana smoothie and there were tons of small pieces of plastic inside. Please be careful guys! read more

McDonald's - Pieces of plastic in smoothie. - Fast Food Near Me - Marina, California

This is the closest McDonalds to my school, I tend to go here often even though their food is not good compared to other McDonalds in the area. Today I was disappointed once again as I ordered chicken nuggets and 2 cheeseburgers without ketchup. Instead of leaving off the ketchup they left off the meat, by the time I found out I was already at school. The receipt read the correct order but the food was not correct. read more

Ordered my usual 20 pcs nuggets with large fries asked the lady to give me 4 bbq sauce, she told me she already did, went home and there is no sauce. Seriously why cant they just give the fucking sauce read more

This is a great mcdons. Always fast and there when you need it. I have never had any issue with my order and the food is always hot hot hot! My favorite menu item is the Big Mac and they kill it. Fries, perfect. Soda, fresh. Sauce? Always. This Mcdonald's is one of the best on the Monterey Peninsula. Don't waste your time anywhere else! read more

There icecream machine is still not working. It's been close to a month. And everytime I go they said it will be fix by tomorrow... which it has not.... read more

Customer service is good. I dont go there often, but when I do they have been very nice. Nice does not mean efficient though :(. There is usually something missing and I should know better than to return or should be checking my order right there and then. I went back to try their garlic fries and also bought a Big mac. I got so sick from eating their food. My teen had to go in to see his doctor from eating this too. Definitely not worth it. I will miss their regular fries. McDs needs to stop feeding their customers such low quality food and make sure they are following food handling regulations. They make tons of money why risk people's health like that?! read more

In reply to Jessica's letter I can appreciate your hours of work to put your self through school and to take care of your family. I know how hard it is to survive these times. In saying that I apologize for making negative comments. However in our visits we have had issues but we like the food there and am in hopes of better, quality service. So that is why we still visit. I would still say that the letter that I had posted was written out of frustration and really not intended to jeopardize your job. So I am retracting those comments. So I would still recommend McDonald as having good food. I hope we can learn from this experience. read more

Horrible drive tru avoid it at all cost in the morning unless u like to have your day ruined...... Messing up on breakfast just Trows off the mood for the day..... Thanks for shit read more

McDonald's - Half empty including the small ones in the bag thanks lunch ruined now - Fast Food Near Me - Marina, California

Okay - so if you've decided to eat fast food, you know what you're getting with food choice / quality - so I don't address that. However, you do expect some level of competence and service (albeit small at fast food places). This McD's helps bottom out your expectations. The plus' are that its clean, food served hot, has a playground that always seems to have kids running around, and is has clean bathrooms / dining area. However, whenever I use the drive-thru I EXPECT that my order will be wrong. (For comparison, most places you EXPECT it will be right, and every now and then you're surprised... not this place.) The "Confirm Your Order Here" screen usually says, "We're Closed for the night" (no matter time of day) and so it doesn't show your order. The speaker is either really bad (i.e., even worse than others) because I can rarely understand the order read back, and the window will routinely forget straws, napkins or the order will be wrong. That said, I still go there - but I'm the a-hole sitting in the drive thru after I get my order checking it, and then making them fix it.... (sorry if you're behind me). read more

New staff is severely lacking in training and management doesn't care. The drive thru is slow af all the time now and I've encountered more mistakes here in the last two weeks than all 8 years of going here. I don't need you to verify my order three times (you would think this would mean no mistakes but nope). I don't need you asking if I want Splenda, equal or sugar. The only people that want that are the people that request it. And I especially don't need you repeating my order two times while I order and then a third time before I pay just to get it wrong again. Talk about time consuming and not cost effective! Always a 20 mins wait minimum now, before I was in n out in 5. Bring back the other breakfast manager too please! She's so consistent unlike this new one. I think her name is Iliana. She's the best. And if you are making me wait don't give me lukewarm food that's been warmed up via microwave! Who does that!? The bread tastes awful and it's immediate clear what was done. read more

The best thing about this McDonald's is a lady named Stephanie that works there. She is so friendly & outgoing, always eager to help. She has the best personality. Every time I take my granddaughter in there I swear we have have a better overall experience when she is there. McDonald's should definitely keep her around (and appreciate her ). read more

McDonalds, I just want to say that the fact that this franchise owner is no longer selling $1 drinks speaks volumes to me! Your food is not exclusive and that was one way to get the customer in the door. read more

Customer service definitely lacks here. The woman at the first window was nice, but at the pickup window, they must have not had their morning coffee or a good night's rest, or maybe they are just rude as f@ck!! Whatever the reason, I won't be back!! read more

Does anyone else notice when you order one of there share deals from here it taste old? Whenever I get one of those it always disappoints, I notice the chicken nuggets taste stale like there a day old and re fried again, the big macs bread also taste stale and hard. I've seen pictures of what mc Donald's food looks like weeks old and the appearance doesn't change so that has me thinking are they giving me old food? read more

terrible customer service, rude workers, hostile environment. don't stop here. soggy fries, no straw.

McDonald's is supposed to have good coffee these days. I couldn't drink the swill they served up here, at Mickie Ds in Marina, Ca. Sausage egg and cheese biscuit was marginal. At least the employee who helped me was smiling, sorry I didn't get her name. She was on the register at 9 am today. read more

Service here is terrible. I've had the same girl be rude to me twice on different occasions by rolling her eyes when I asked for extra sauces and staring me down while I quickly looked through my bag. read more

Idk how they mess up orders so often I go here and there and almost every time I gotta come back and have them fix my order. I know fast food is tough but it's not rocket science read more

Employee Lesley short changed me. Bad customer service. Dirty dining area and restroom.

Very friendly staff. Always sweet to my daughter. When my 3rd grader and her friend asked to talk to the manager to explain No Straw November, the staff was very nice and made the girls feel that their cause was very important. When they saw how passionate the girls were they decided to take the pledge to only hand out straws on request for the rest of the month of November! If you get a chance to visit them this month, please do and let them know what they did for these girls- and for the environment- is appreciated. read more

Staff was super friendly, and patient! Greetings were genuine and my food was prepared quite fast, yet still hot and fresh!

I went through the drive thru today, I ordered 2 McChickens with tomato and Sriracha mac sauce (which I got charged for) small fries and a large drink. I paid, went to the second window and was asked to park and wait. As I move to park, one spot is taken by an empty car, and a male employee decides to take up the other spot. I have to park in the "mobile pick up" spot, and another car that was sent to park from the drive thru had to park next to me because there were two EMPTY cars taking up the drive thru parking spots! Anyway, after waiting for about 5 minutes, I get my food. I get home starving and although both sandwiches were marked "add tomato" & "add sriracha Mac sauce" NEITHER OF THEM HAD THEM!!! And I stiiiiiill got charged for them. Horrible experience! Didn't know this was such a difficult task for them. read more

Whenever I go here, it is always the same guy taking my order, collecting payment, and sometimes handing out the food as well. Never once has he gotten my order wrong, is the absolute politest person there is, and he actually cares about your experience there. I do not know his name. Tall slender man with longer hair and a mustache. I'm sure anyone who's came across his path feels the same. You are great and you're doing a great job! And thanks for complimenting my nails the other night lol. read more

The shit really has to be fucked up for me to write my one and only review on a McDonald's. Let me start by saying I'm no hater. I love McDonald's. One look at me and it's obvious that I love McDonald's...quite too frequently, some would say. McDonald's should be considered a national treasure as far as I'm concerned. Monterey McDonald's? 5 stars. Sand City McD's? 4 stars. PG? 4 stars. Even ratty-ass Seaside McD's would earn 3 stars by me. But Marina? FUCK MARINA. It doesn't even deserve a star, if I could help it. The entire issue: The Night Shift. Or Evening Staff. The Drive-Thru Douchebags. Whatever the fuck you want to call them. Call them anything but "friendly" or "customer service-oriented". Matter of fact, I'm not even sure if they even have customer service, good or bad, since on more than one occasion, food was given to me without one word being said. Not a single word! Not one single fuck was given on those nights, including tonight. Not one. Unless Marina McD's management are saints and hire deaf-mutes to work the drive-thru, there are no excuses for this behavior. Like all companies worldwide, shitty staff starts from the top: The shitty shift leader. Each time I deal with this woman, it is unpleasant. In fact, the best customer service she gives me is when she doesn't say a word, which is fine. But the looks, combined with body language, speak volumes. I don't even know her on a personal level, but it's obvious that this lady HATES LIFE. And she projects it in her work. You know, I can appreciate someone struggling, working two jobs, going to school, feeding 5 kids...whatever. But do it with at least a smile on your face, and try to utter the word "Hi" once in a blue moon, even if it kills you. "Hi". Two letters. It's not that hard. Obviously, this isn't a one-time, itchy trigger finger, shoot from the hip, incident. This is over the course of YEARS. I believe in giving people in food service a 2nd, 3rd, 4th...10th chance, whatever the case may be . It's not an easy job and that's why I never end a request without a "please" and a "thank you". But my courtesy and easy-going nature has boundaries, and tonight was the last straw. Ironically, it wasn't the shift leader that did it. She actually said a word to me as she took my money. It was the bitch who handed me the food at the next window that left me wondering if this was my entire order because not one word was said. Here I am, sitting in my car, window down, holding up the drive-thru, in awkward silence as this individual walked away. WTF? Whatever. Not a single fuck was given tonight, and that is why my relationship with Marina McDonald's is officially OVER. Whatever. Their fries are soggy shit at night anyway. I wish I took video because it would've made a killer meme, Vine or YouTube clip: "Not a single fuck given in Marina." read more

Omg I spent 1/2 hour in drive through just to be told at window if I could park in lot to wait for my food!!! I refused to leave that window and asked well how much time do you all need to complete my order and the service window kid yells in the back.... boss she wants to know how much time before her order will be ready and he shouts back ... " I don't know?" I was freaking furious by then and said ok so what is the problem back there and he replied we are short staffed! Obviously if the boss is back there cooking then yeah I believe they may have been short handed. Well I refused to wait any longer and asked for a refund which they quickly gave me to get me out of their hair I'm sure. They seemed so unprofessional about everything and didn't even apologize right away. I was in a line of about 8 cars that I could see but was glad I made it out of there! I will never go to that location again. Im usually forgiving but if you can't have a 20 piece nugget ready in 30 minutes and another 10 minutes trying to find out what is going on then I'm sorry I can't even think of giving them my business again. I'm traumatized by the wait timeonce your in that line there is no way out! By the way this was on a weeknight 7pm ... not even rush hour! What a freaking waste of time! I'm still furious dammit!!! read more

It's a McDonald's no doubt about it. Staff was nice and the joint was clean but the play yard was for bigger kids. For a McDonald's it was nice read more

The nicest fast food crew in town. Runil, in the drive-through, is warm and friendly. (my wife calls him 'lovely and my 3-year-old, who has never met Runil except window-to-window, calls him friend. For chain restaurants, hiring people like Runil is how to excel. read more

I went to this establishment late at night and was expecting the usual bored and low key rude McDonald's employee. Well, to my surprise that's is far from the type of employee that I received. This particular McDonald's employee was EXTREMELY nice and made sure that my order was correct three times. He also made sure that all of the sauces were in the bag and gave us our order correctly and did all of this with a positive attitude and huge smile on his face. He overall made my experience one hundred times better. read more

The inside was trashed when I went. It did seem that they were short staffed, but this place was just depressing. The fries were awful. Makes me not want to go to McD's ever again. Sad panda. read more

Sometimes I go to the drive thru right before close, or even moments after, and they're super nice about it. 5 outta 5 stars, I hope to one day return read more