Customer service serving time. Waiter for 29 mins to receive my order then when I received it the meal was as cold as my coke you spend $23.00 for your food you expect prompt services read more

No one would serve me because I didn't go to the kiosk. I had a special request. I've been to about 6 McDonalds on this roadtrip and all have given very good service. I asked for help and they didn't even come over to the register. Wow no wonder this McDonalds has a two rating. Hire people who want to serve and help your customers. read more

Over all the food was really good. The fries were nice and crispy I didn't have to wait long for my food. The guy at the drive-through was polite, but the milk for the happy meal was spoiled thank God I tried it before I gave it to my son read more

We like using the app here. We always stop here before fishing for breakfast sandwiches. Always fast and accurate service. Great deals on the app for breakfast sandwiches, bogo free. 99 cent any size coffee and 1.00 hash browns. We just had the seasonal McRib. Ordered it was extra everything and it was one big Sloppy mess of deliciousness. read more

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The Slowest McDonalds in United States. If you use drive through forget about it. Most of the time this place is inaccessible because the car line is so long. You will wait 20min minimum to get food here. Food is average most of the time it's not fresh so I don't understand why this place has an eternal line. McDonald's food quality been going downhill for a years now smaller nuggets and thinner patties. Ambiance is bleak typical busy small shopping center with homeless people waiting with signs. It's just frustrating, I can never grab a bite here because there is always a huge line. Waiting is not the issue. The issue is it's a lot for waiting. read more

I stop here occasionally on my way to biking on the trail. I find the staff is always friendly and cheerful. My big mac is always served up hot and fresh ..goes great with their great tasting french fries. I will occasiinally mix it up with a different burger style, but i always go back to my fav, the BIG MAC. read more

drive through too slow, split drive through. Store not well staffed on Sunday. Recommend to go to another store location.

No refills on drinks is lame! You're McDonalds. Fountain soda is the only thing you do REALLY well. Maybe spend less on balloon arches and give your guests some value instead? Your priorities are a bigger brick than an Angel Reese 3-pointer. read more

McDonald's - Fast Food Near Me - Marina, California

I want to clarify that this is the first time I've had a problem at this McDonald's location, but I feel like I can't stay silent, because many people might go through the same bad experience--if they haven't already. Today I ordered a simple Frappuccino through the app, hoping to avoid the line and save time before heading to work. However, when I arrived, the drive-thru was completely full, and there was absolutely no parking available. I had to leave my car far away and walk into the restaurant. Inside, I found several frustrated and desperate customers who told me they had been waiting way too long for their orders. None of the staff would make eye contact, and the worst part: a woman in a yellow shirt, who seemed to be the manager or supervisor, was behaving very strangely, as if she were under the influence of drugs or alcohol. She wasn't helping anyone, just walking around saying nonsense, ignoring customers and being rude. And they were absolutely right. Not only was it obvious that this person was not sober, but she also wasn't doing her job at all. She wasn't helping customers, just standing around. The only ones actually working were the team behind her, who looked at her with faces that clearly said, "move out of the way if you're not going to help." She was a distraction and an obstacle. The most frustrating part: she made me wait over 30 minutes just to answer one simple question. She was holding my Frappuccino in her hand and still tried to force me to go through the drive-thru again just to pick it up. That wasn't just unhelpful--it was disrespectful. She showed no professionalism, no leadership, and no empathy. She is in no way fit to be a manager or deal with customers. Honestly, this was one of the worst customer service experiences I've ever had. That woman should not be in charge of anything. She's lucky I didn't throw the Frappuccino in her face, because she deserved it. This location urgently needs a review of its leadership staff, especially that so-called "manager" in the yellow shirt. Absolutely unacceptable. read more

McDonald's is bar crazy... NO REFILL?? Not even one. I paid $12 for my meal (large) and I have to choke the rest of my sandwich down with water as I didn't ration out my large drink ($1.79 worth). I skipped McDonalds for 2yrs while there was covid, looks like I'll skip them again... read more

McDonald's - NO REFILL? Crazy. - Fast Food Near Me - Marina, California

Take my money, give me my order seems to be an incredibly steep learning curve at this location. Order is in the screen and they still can't give me all my food, but they sure as hell can take my money. read more

Fast pleasant employees. Food was standard McDonald's burger. Love the Diet Coke and large straw.

I don't work here! Stop trying to make me! This place has signs everywhere saying cash ONLY at the registers that both ALSO have credit card machines. I know the employees can't see the writing on the wall but this location is prepping to eliminate employees and go to robots and drive through only. I walked out because they are pushing for customers to operate those kiosks or self order screens which basically means you now work there. At the drive through the employee has been trained to ask me to download an app to place my order but the very reason I am there is so a human being will TAKE my order. again, I DON'T WORK THERE! heres a suggestion to the few remaining employees there, STOP allowing your employers to cut you out of the equation and do take my order, do show up at the actual register, go unplug those kiosks and put an out of order sign on them, take my credit card, be extremely friendly and make yourself irreplaceable BECAUSE you work there, not me and not robots....yet. read more

I can't belive hoe terrible this place is I ordered 1 cheese burger and it took them longer to get to the register then make the food not to mention there were about 10-15 workers there also the food get cold in like 5 minutes an appetizer from another restaurant is faster then that place I HATE IT do not go here read more

This must be the worst place to get a burger and fries. Ordering is done using a Kiosk which was a pain in the neck because it was not functioning properly. Many tables needed to be wiped down and the employees didn't seem to care. The Big Mac is a small burger that is for a kid. Absolutely nothing big about it. Also tried the deluxe Quarter Pounder and it just wasn't very good. Poorly put together and just a sloppy mess. The fries were salty and not warm. Now I remember why I hadn't been to a McDonald's for a long time. Because they suck!! Update: 3:15pm and I am feeling nauseous and have a horrible stomach ache with acute diarrhea. read more

Never heard of a place not offering refills. I've worked in restaurants for 18 years and can tell you a fountain drink with 10 refills doesn't even cost them $0.28 cents. They spend more money on the cup they give you than the drink alone. Will NOT be returning read more

This Mc'Donalds sucks! I got two meals and apparently the "soda machine" wasn't working so I had to choose a frape or smoothie but which I had to pay extra because it wasn't a soda but in reality I just wanted my soda. The next time I went I ordered a quarter pounder and received a mcdouble didn't get my fries and had to pay for there mistake. I REALLY dislike going to this place read more

They forgot to put cheese on all 3 of my breakfast sandwiches, I normally do not have problems like this at this location and was very disappointed to see that this had happened read more

McDonald's - Fast Food Near Me - Marina, California

Fast food that you have to wait for at lunch time. Curb exiting drive thru juts out too far, covered in black (presumably rubber from cars hitting it). I hit it too and it scraped the crap out of my wheel. Not pleased. Just received in the red parking area, my cold burger and colder fries. It is 11:58 in the morning...LUNCH TIME. Bad experience. Oh, and I didn't get what I ordered. The order screen said $10.99 tl, so I had my money ready before I got to the window. The clerk said it was $12.01 because the screen doesn't add tax. Disappointed on every level. read more

WTF IS THIS MCDONALDS? Served raw meat in the burger unbelievable I'm very disappointed and very upset read more

McDonald's - This is raw WHAT IS WRONG WITH YOU MCDONALDS I'm so mad - Fast Food Near Me - Marina, California

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As I'm waiting in the drive-through. Manager explained to me they were having difficulty finding my order , instead of making my order, she had me pay for it again and This caused me to waste 15 minutes of my time in the morning making me late to work. I will never return to this McDonald's again as long as, Yolanda is the manager read more

A raw Double Quarter Pounder with Cheese. We ordered about 20 minutes before closing, so AFTER we got home we noticed it was raw. We obviously had no time to go get a refund. They had already closed. Disgusting. ZERO stars if i could. read more

McDonald's - A raw Double Quarter Pounder with Cheese. - Fast Food Near Me - Marina, California

After a long hiatus i have returned ,and it is not a good one. This McDonald's is close to my home and I visit the location about twice a week. I've noticed that every interaction gets worse. The staff always rushes us when we are ordering , there has been 4 times that they have forgotten an item in our order. The girl who is usally at the first window at night is so rude and the guy with the pink hair needs to be fired, you should not speak to customers the way he did , they have conversations while they are taking payment and do not even acknowledge their customers. When you ask a question they belittle you . To be honest I will not be doing buisness at this location and I really hope that managment fixes things because this locations saving grace is just the convenience. read more

It's McDonalds okay. They greeted us at the counter right away, were pleasant and took our order and food arrived quickly, fast food, right :) Big Mac was hot and all the components were as expected and the Filet-o-fish was the typical delicious sponge burger I remember as a kid. The fries were fantastic! Not typical overly salty, cold or soggy, but hot, crispy and delicious. I eat at McDonalds once a year, will plan to come back to this location again next year. I'm loving it. read more

Terrible customer service. These people just don't care. He helped the guy in front of me then walked away. As I stood there for 5 minutes he looked at me 4 times. So I walked out. read more

No sausage & muffin burnt in sausage McMuffin. How do you mess up such a small order so badly? It's impressively incompetent. read more

McDonald's - Ordered sausage McMuffin. No sausage & muffin burnt - Fast Food Near Me - Marina, California

I rarely eat fast food, but I was very hungry. Should have just stayed on course. I drove through on my way home and ordered #2c. I requested one slice of cheese, not the two it comes with. Nothing noted on receipt, so good thing I asked 2nd window person to insure order is correct or it would have had 2. Thanks I suspect maybe the person who took the order, and definitely the person who made it, hate their job and working in general. Maybe they're having a terrible day. Ok, but don't take it out on my poor meal. Attitudes affect lives, for better or worse! I'm not eating this mess. Waste of money. read more

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I truly appreciate their comfort food. I will be returning there soon. I love it. My favorite burger is the quarter pounder with salted meat without cheese (as I allergic to American cheese, a real bummer really). My snack is a small fry with salt because without just defeats the whole experience. Also, I am proud and grateful to the staff, my coworkers, for being such wonderful, sweet, and protective people. Thank you, McDonald's staff. You're the best kind of people that I could ever work with and alongside. Thanks and I will be bringing my family by, again, sometime soon. read more

worker said total was ... then after we paid the second window said our order was unpaid. whole experience was very uncomfortable. they tried to double charge us. the manager said we were drunk, we were not read more

This restaurant lacks quality control and sometimes the orders are incomplete. It's difficult sometimes to make sure orders are complete until arriving home and are about ready to begin eating. Very disappointed with service and it's not reasonable to have to drive back 10 minutes to have them correct our orders. read more

McDonald's - Receipt indicates two big breakfast with hotcakes. Did not ask for the sausage to be taken off. - Fast Food Near Me - Marina, California

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Ordered the 40 nugget combo and only got 20 reached out to customers support and never got any response

Marina, please put in some effort !!!! My Deluxe Quarter Pounder was a cold mess ! The bread was soggy from all the sauce they drenched in the side and the veggies were just everywhere ! read more

McDonald's - No effort on this Deluxe Quarter Pounder - Fast Food Near Me - Marina, California

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Normally we always have problems with fast food places (I have a very picky husband on my hands who really only likes plain food) and this one was good! We ordered through doordash to our hotel. Service was prompt, and the order was correct! read more

I'm so sad to have to leave a bad review today, this location in Marina had been doing so well these Past few months. Today was very frustrating, I ordered 40 pieces chicken nuggets and I always check the bag before I leave because it's a common mistake to forget the sauce. Sauce was missing, I asked the lady for sweet and sour. She handed me salsa packets, I said "no sweet and sour", she then hands me syrup..lol I said said, no Sweet an sour for the 40 peice..she went and got help. A different lady came to window, what do you need? I said again.. sweet and sour for the 40 peice. She response irritated, "it's probably at the bottom of the bag". "I checked it's not" she then hands me two packets...I said I got a 40 peice. She even more irritated slams four more packets in my hand. This is a teaching moment...I too work in customer service. Always treat the customer with respect! We don't like having to think the customer is right but it's best practice. read more

Today is April 22nd 2019. Now that the remodel is complete, I am revising my original posting. Stars are now turned down to One. Because of the new kiosks being used. You must order electronically, and if you don't, you are greeted at the counter with distain. On my first visit back, I walked up to the counter to order a coffee, I was the only customer in the lobby, I was asked to return to the kiosk and place my order. But you still pay at counter...so after stretching my neck looking for hostess, she appears from the back with a scoul on her face, is visible annoyed, so at that point I made it clear I was not returning, with that she turned and engaged her phone, WOW, McDonald's remodels personalities too??? Drop the attitude your not in the driver's seat!!! Management should do more front counter aka hospitality training or fire those just there to collect a pay check. Needless to say, I moved my business to Marina Donuts where you are at least greeted with a welcome regardless of bad day or not. read more

McDonald's - Fast Food Near Me - Marina, California

The worst customer service imaginable. I ordered a McFlurry with hot fudge and they I swear to you, filled a cup with vanilla ice cream, topped it with so much Oreo and hot fudge that I couldn't even eat it, I tried switching cups and all the hot fudge oozed out along with the Oreos, I was left with a cup of $13 ice cream because I used door dash. Obviously people working these jobs do not give a fuck so I will boycott fast food going forward. You will not get my money. read more

It was fast and the food was ok. Service was nice and kind. Easy to order and there's always room for improvements

Great service and food. Never disappoints. I always order the same thing and never get anything on my order mixed up.

Ordered from the kiosk because no one came to the register after waiting for a couple minutes. After 18 minutes still hadn't got my phone, go tell the person at the counter, show them my receipt, and the little shit come back with I don't know what to tell you. Knew I shouldn't have settled for McDonald's but even by their standards this was an awful experience read more

This town is the kindest place for sweet gentle people. If you need the shy sort.of kind place to be in McDonald's..you come here. Best atmosphere. Super clean. Except for floor because for some dumb reason McDonald's hasn't gotten clean mop technical yet. String mops spread bacteria. Slop and they mop outdoors with same mop so they put car oil and ground dirt's in the store... But otherwise super clean. Well ok except for the bathrooms which for some reason have NO ventilation Ok it's just the atmosphere of the mood that's great. read more