Very good new ice cream At this location always very nice service and everything is clean inside ( very good playground for kids) read more

f**ck this mcdonald's!!! everyone there is extremely rude and entitled. they always think they're right and argue when the customer is always right. I work in customer service as well and I know how hard it can be sometimes I also know that making it right is way easier than arguing and being rude. every single time I go here the forget something in my order it never fails. and then when I go back to get it it's always a hassle and an argument or theyre rude!!!! one time I didn't get an item I paid for, I had a receipt on the app because I placed a mobile order and the lady told me my online receipt "wasn't valid" and wouldn't give me my item!!!! I hate this mcdonald's!!!!!! read more

The food is almost always cold, which really takes away from the whole point. The play area is basically permanently closed, making it harder to enjoy with kids comfortably. Service is not very friendly and feels rushed or indifferent at times. The only positive is that it is conveniently located, but that alone doesn't make up for the overall experience. I expected better quality and service. read more

I like this place the food is pretty good just is nothing special but normally they do get my order right so good

Place was not busy (2 orders up besides mine) but it took about 20 minutes to get my food. My drink was about 75% full. They forgot the sauce that I included in my order. By the time I received my food, half of it was cold. Will not be to this location again. read more

Very slow service. No matter what time of day you come. They burned my apple pies last time I came. And this time the fries are not fresh. read more

McDonald's - Burgers Near Me - Maple Valley, Washington

There's a reason this location only has a 2-star rating! Husband went through drive through tonight and ordered two meals. I couldn't even eat my crispy chicken sandwich. I tried one bite but it was nasty. It iwas burnt beyond crisp! It was literally black and looked old like it had been refried two or three times in the same oil. I immediately called and spoke with a young lady who answered and told her that it was inedible and the oil had to be old so whomever was cooking needed to immediately change the oil or people were gonna end up getting sick from it. Her response was not I'm sorry" or anything one would expect. Instead, she asked "do you want to come back tonight?" I said no, I wanted to let you know because it's literally burned to a blackened state and the oil tastes very old! She again asked "would you like to come back tomorrow" and I said no. She replied "what do you want me to do?". I told her I was not the manager, she was. She just was not getting it! Even though the meals were $30 for only 2 meals it was not about the money, it was more about food safety. On top of that, the app code for our reward did not work eventhough I had just sent it immediately before he ordered. He did not get a receipt. We rarely get fast food anymore, but every time we have been to this location in the past there has been a mistake with the order. I've his location doesn't deserve when one star - read more

See all

Be extremely careful with this location. They will serve whatever the kitchen has and doesn't give you the correct order. If they screw up they can't refund orders apparently they can only write a name down for a future free item. This is 3rd times it's happen. I think maybe it's a sign we shouldn't be eating McDonald's. read more

This place hires the absolute dumbest people imaginable. I don't know how its possible to screw up this hard . They switched who was taking my order mid order and somehow still messed up my order after it was right on the drive thru screen read more

I was just going about my lovely day when I wanted some McDonalds. I decided to go in and order on the screen to use my McDonald points. I ordered 2 cheese burger meal and an ice cream. IT TOOK 20 MINS TO GET MY FOOD! I thought they called it FASTfood not SLOWfood. I could have went to a sit down place and downed 5 steaks before I got my meal from this McDonalds. Do better next time! Tilly out. read more

Today, 5/10/24, this McDonald's is OUT of French Fries, McChicken, Nuggets!!! What in the world?!? How the heck are you out of those at 1:00 PM?!? The staple of what you basically get at McDonald's on a regular basis!!! Terrible!!!! read more

It may be a McDonald's but everything on the menu was in stock. Customer service was great when I got two ice creams. I had no idea how to hold them, but they came right out and gave me a drink holder and I didn't even ask. That's very nice of them. And the food is delicious. This is probably a one of my favorite McDonald's in Washington state I will come again. It is very calm and mostly they're open. Thank you McDonald's. read more

Just did the drive through tonight. Cold fries, got cheese when we asked for no cheese and the milkshake tasted funny. Oh and we saw some fly strips while sitting at the D/T window. read more

McDonald's - Would you like flies with that? - Burgers Near Me - Maple Valley, Washington

I just have to say this was the best McDonald's experience I have ever had and our first time at this location. We don't frequent the establishment much but when we do it has always been horrible until now! Stephen was rocking the drive thru like a champion and every single detail or substitution of our order was correct. We ordered 5 meals and several sides so I was surprised that it was accurate. The fries were piping hot and all of the sauces were there too. Super happy with this interaction! read more

Great service. Clean restaurant and restrooms. Food okay but not their fault. It's McDonalds; can't expect 5 star

This McDonalds will leave items out of your mobile order, then tell you they don't offer refunds. If you call them back after they hang up on you, they block your number. What a scam. I wonder how much they're stealing a day? Drive a mile down the road to the other one. read more

Always a default area for having kids get the wiggles out and get some food in their bellies. Consistent good food. I called earlier today to report I had left my phone charger here when we were there. The person confirmed they had it. I show up to get it and get milkshakes for the kids and I was told "another employee took your charger home. Sorry." THATS NOT OK. read more

McDonald's - Play area - Burgers Near Me - Maple Valley, Washington

It is 7:00 am when and I pull up to get coffee and both ladies have a smile on there faces and are friendly. I always have a good experience at this McDonald's compared to the Covington location that is closer to my home. They are fast and friendly. read more

This McDonald's closes well before their posted hours online. Both on here and google, it says they close at 10 and 12. I've driven in multiple times and they are completely closed, as early as 9. Which it says on their door, but nowhere online. So either fix your hours or fix what's posted. read more

I always have problems with this McDonalds, i would recommend the new toco time across the street

To start off, my fries were soggy and unsalted. One of the employees that will remain un named was upset and told me i had a big order "making us do work" when we ordered 3 burgers and 3 drinks. I spoke to the said employee over text message and HE told me that he spit in my nuggets and called me a homophobic slur. Also they never fill my smoothies to the top which is upsetting. Just go to covington mcdonalds, they never do me wrong. read more

Literally the worse customer service at this location. None of the staff seem like they want to be there. They also never get a simple order right read more

Ordered: 1. Large fries, no salt (asked them to be careful with the salt.) 2. Maple bacon with buttermilk crispy chicken sandwich, no dijon, extra lettuce, add onion, add tomato. 3. Three mayo packets on the side. Received: 1. Limp fries, no salt (this was an experiment in not asking for extra crispy fries.) 2. Sandwich seemed like it had been microwaved, you know the soggy and tough microwaved bun texture? In addition, it was missing the cheese, missing the bacon, had a single nasty slice of tomato for "extra tomato" (charged for it) and nasty lettuce for "extra lettuce" (charged for that, too.) I felt like they gave me a discard sandwich, I threw it out because I don't trust it. 3. Side packets of mayo became loose mayo squirted into a nuggets box - and they charged me for the mayo packets as well. Would have thrown this out even if the sandwich hadn't been trash, warm mayo in a box is not shelf-stable mayo in a packet. Positive: Employees are generally friendly. (Does the hostility come from supervisors, managers?) Negative: The rest - accuracy, pricing, quality, overall customer service (the quality they gave me doesn't speak courtesy to or consideration of the customers.) Summary: I won't go back here, they seem to have some strange notions about service and food. They always park me but even so they don't get the orders right. Only once out of a dozen times of asking for no salt fries was I able to get crispy fries with no salt. They seem to think asking for fries with no salt is some sort of crime against humanity with the "Do you REALLY want no salt?" attitude - yes, they have literally interrogated me about WHY I ordered fries with no salt, as if I'd be stealing if I just wanted fresh fries. They never get the order totally right and rarely even get it mostly right. Fire the kids, hire adults, pay a real living wage, cut the pay of Wall Street and your billionaires and I think you'd see quality AND business + profits skyrocket. read more

I just have to say that this was the friendliest and most efficient McDonald's I have been through. The worker who took our order was super enthusiastic and cracked us up. They were quick with coupon, and speedy service. Usually hesitant to stop by McDonald's, but this one got it right today! read more

Looking for a quick bite on my way home. I don't go to McDonald's very much, let alone late on a weeknight, but it was still fairly busy. The drive through was fairly quick, but I should have checked my bag before getting back on the road. No napkins, no straw. Cold, stale fries. Blech. read more

Burgers were not plain even though we asked them to double check fries were cold. Tried to call and complain & there's a constant busy tone. Never coming here again read more

Worst drive-thru in Maple Valley. Period. Don't go unless you plan to wait. And wait. And wait. One employee in the store could do the same job and they're well staffed. read more

Gave McDonalds another try after swearing them off after many disappointments. I felt like I was intruding on a Wednesday at 11:45 in the AM. Order was taken quickly but only one car ahead of me. Cash window was a changing of cashiers, but they took their time and didn't say anything like "we'll be right with you." Took a few minutes then proceeded on to window 2 and the kid seemed surprised to see me, so had to go look for my cheeseburger and small fry. (no special order) Finally got that from him, only to find no napkins or ketchup. Got stomach ache a few hours later. Thanks for the memories McDonalds, I'll be visiting Wendy's and Five Guys if I need a fast food fix. read more

Stephen or Steven took my order yesterday and I just felt like that was the most polite and efficient way I'd ever experienced doing that at any fast food drive through. Use Steven to make a training video. Also the burger was so hot I had to actually wait a minute to eat it. Which is awesome compared to getting a cold burger. read more

This is a good mcdonalds, they are big, good parking and pretty quick. The drive thru has a garbage can after you get your food, that's handy. not sure what else I can say, as far as mcdonalds go, they are ok. read more

I've been here often enough with the kids, they haven't really messed anything up. It's a good McDonald's, can't complain too much.

As far as McDonald's goes, this is a good one! Leaving the parking lot can be a little bit of a pain in the butt during heavy traffic times though. I just went last week and they had a new girl working the cash register. She was very sweet and attentive! I didn't want to be all weird and say, "Hey! You're a good seed!", but maybe she'll see this and know she's doing a good job. read more

This is the only McDonald's I have ever been to that tries to charge for an extra sweet & sour sauce. They need to learn from other mcdonalds', jack in the box, taco bell, Arby's, Wendy's, chick fil A, ect., ect. read more

The food was good but shortchanging people 7 cents at the drive-through is a cheap shot.

The best kept secret in all of Maple Valley is this neatly kept sandwich bistro. Made to order ground beef panini-style sandwiches are served with limitless options making every dining experience unique. "Foodies" will be impressed by the gourmet ingredients that complement the multiple protein combinations. The fool-proof numerical ordering system guarantees customers ordering precision. This little hotspot boasts the option of enjoying your lunch in a large swimming pool filled with plastic balls and children. read more

Went it just to get a drink. They dont have the plastic cups for soft drinks so i asked if I could have the plastic cup for the café instead. They do it for me at the U-District location. she looks confused, turns around and asks the man beind her which appears to be a manager and he tells her to ask somebody else. She goes to the back, then comes back and gives me a small plastic cup. Im like can i have a bigger one. She says no. So im already over it, I just grt the paper cup. I mean i wasnt being too complicated. The staff there looks like they just dont want to be there. I dont eat the food there so i wont be returning anyway. read more

After some major reconstruction the place looks great! Nice face lift! Food is food, it is Mc Donalds. Never had issues, except one day they were out of coffee, how can you be out of coffee? Lol read more

This is as good as it gets for a McDonald's. They have a great play place. We have gone here several times. Nice staff.

This was the dirtiest McDonald's I have ever been to. Every single garbage was overflowing, dirty tables, and play area. Food trash all over outside and sugar ants by the sweet tea dispenser. My husband said someone had even defected in the urinal. I only gave a 1 because we got our food in a decent time and it was warm. Will never ever go there again. read more

Ok we will not go into food much because... Well it is McDonald's lol! They don't keep this location very clean. We go here a lot because my kids want THIS location to play at. I see it dirty more often than clean and this is different time of the day and days of the week. The main dining area isn't as bad as the kid play/eating areas. Look.... You are catering to kids mostly and people that don't have either the time or money to go elsewhere. In my opinion that means you need to exhibit cleanliness and speed because let's face it, there isn't much you can do with the food. The play area tables/seats and floors should be cleaned often, NOT let go simply because it is kids that don't care and are going to mess it back up.... Just saying. TRY COVINGTON if you want a cleaner eating area. read more