This McD store was seemed newly renovated, cozy and clean dine-in area. There were lots of parking around the store and they had the drive thru lane too. There were multiple kiosk for self ordering. We ordered the special Mcdonaldland Happy Meal and a quarter pounder. The McDonaldland meal was pricey, about $15, never had seen such expensive item at McD before. The staff members were quick to prepare the order, we got ours within few minutes. All items were in the bag, nothing missing. The nuggets, fries and quarter pounder had the standard McD taste. The kids finished them quickly. The Mcdonaldland pack had a lot items in it, like small toy, cards and maps. Overall this was a pleasant McD store. read more

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Amazing food was good and was fast Staff was also nice, they were funny and talked with patience and kindness. They were nicer than any other fast food restaurant in the area they were amazing. read more

The food was fine, I had to stand at the counter for like 20 mins waiting for someone to come (even though they have a bell to ring for service)so I could get sauce read more

The food here was great;fresh and hot! The staff were very good. There was a big sense of team work between all the employees. The staff made my family and I feel very welcome Here read more

This McDonald's screwed up my order. They gave me a chicken deluxe sandwich, minus the chicken. When I called, they said they that I had to Texarkana back (45 minutes away). I asked that they just deliver a sandwich, they said they couldn't. I asked that they just transfer the order to the McDonald's around the corner. They said they couldn't. When I pressed why, they hung up on me. I called back and they hung up on me again. Unprofessional. Unorganized. Uncaring. read more

McDonald's - Chicken Deluxe Sandwich, minus the chicken. - Fast Food Near Me - Lima, Pennsylvania

I used to go to this McDonald's all the time, but not so much anymore... Getting older means trying to eat a bit healthier, ya' know? Anyway, this one is convenient - located in front of the soon-to-be-demolished Granite Run Mall. 9 times out of 10, I've had very good service here. No complaints. read more

Have only been here a few times because we were craving McDonalds, and every time we go I get reminded why this McDonalds is the worst! visits included "we don't have any quarter pounder patties", "sorry we are closed" at 10 pm on a Friday night and this was months before covid 19, missing items that we had to go back for (this happens ALOT), and messed up orders...double cheeseburger that they only put one patty on, cheeseburger with no cheese, Big Mac missing the special sauce. If you are craving McDonalds go to any other location but this one!! read more

This McDonald's is generally awful. I have had more problems with this particular McDonald's than any other in my lifetime. From employees dropping F bombs in front of my kids to completely messing up meal orders. What I can't handle is flies in my drink, multiple flies. I didn't realize they were there until I popped the top off upon finishing it so I could fill it with water. Now I get to think about how flies had been seeping in my tea and all the maggots they could have been carrying. Yay! read more

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OKAY LET ME TELL YOU THE CUSTOMER EXPERIENCE I JUST HAD WAS BEYOND LACK LUSTER AND DOWN RIGHT DISRESPECTFUL. My confidants and I pulled up at approximately 8:51 and approached the door with full hearts and eager eyes yearning for a Big Mac, only to be shut out by two employees stating that they had just closed and recommended the drive-thru. (Mind you, both of the employees had a certain sass about them) so with no hesitation we approached the drive-thru and were treated so poorly. They denied our simple request to do separate orders. So I called and asked to speak to a supervisor and the employee who answered the phone shut me down with a not so subtle "FUCK OFF..." and hung up. Needless to say I will never be coming back to that branch ever again. I'm disgusted and feel so disrespected. Unreal. read more

Came through early in the morning and got hash browns and it was the nastiest food I've ever seen from a fast food chain. read more

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This McDonald's used to be terrible. However, since they've renovated it, it's been great. Wait is never too long anymore. Cashiers most of the time are pleasant. Sometimes they can be unfriendly. But never had a terrible experience since they renovated. Also, the food is always great. Good quality McDonald's. Yay. read more

This is a gem. My experience has been that most of the MickyD's in the area are terrible. Incompetent sometimes surly service. Improperly prepared food. For example, old dried beef patty on stale bread. Undersalted or oversalted, old and dessicated fries. Have had breakfast a few times and food was perfect. Hot cakes and sausage the way you expect them to be cooked. Just like I remember when I was a kid when there was more consistency and quality control (at least that is how I remember it). The good old days when the fries and apple pie were cooked in lard (mmm, nothing could beat a freshly made hot out of the frier deep fried apple pie). read more

Very slow at the drive through this morning. I waited two minutes (yes, I was timing it) at the order speaker before someone asked if I was ready to place an order. I was just about ready to drive off! read more

The food here is good, but the drive through morning service leaves a lot to be desired. Due at the drive through is the most uncourteous person I've ever come across in a McDonald's. Everyone else in the morning shift is nice, why can't sue follow suit? read more

It's a McDonald's. Seriously, if you've never even at a McDonald's, I don't know what to tell you. What I will say is that it is a MUCH better experience sitting in the dining room and eating, over going to the drive thru. As a longtime resident of the Media area, I can't count how many times I sat in an extremely. SLOW. DRIVE..........THRU. Even if I was the only car in line, a simple trip through could take 7-8 minutes. When the food does come, the fries would usually be cold, or the order incorrect. Dining in is usually quite pleasant in the bright dining room. If you need a Mickey D's fix, and this place is your choice, be smart and take the extra 10 minutes to dine in here. read more

Was hoping the nice new facade would translate to the service inside, but no. I used to frequent this McDonald's even though they constantly messed up orders and had broken machines. Most things seem to work with the new renovation, but the food is still always stale and the soda flat or diluted. Drive to the next McDonalds. read more

I drive by all the time on the way to work- I stop once or twice a month and always have a good experience. The drive through staff is LOVELY. They clearly communicate and it always sounds like they're following corporate chatter by offering me the lastest and greatest deal. They're fast and efficient when I'm on the road. However- any time I dine in...it takes forrrreveerrrrr. So- five stars for drive through, three for eat in. read more

This was the worst experience with the worst staff. I asked for no whip cream and when they handed it to me it had whip cream. I said they just don't listen and the girl started yelling who is they? I said they who took the order. She then said i was judging they. She was the most racist cashier i ever came across. They doesnt refer to a race, it refers to the people taking and making the order. She had pink hair...stay away from her ...she thinks all white people are racist because she obviously is racust toward white people. I...she should rhe food in my car window and then shut the drive thru window never offering to correct the mistake. RUDE! read more

Only have one star because you can't give negative stars. AVOID THIS LOCATION LIKE EBOLA! The workers are absolute lazy mutants. I waited 25 minutes for a simple meal with no cheese. When the burger came out...it had cheese. When I told the slug who handed the bag to me that the order was wrong she said "I don't give a f*ck" and went back inside the restaurant. read more

Terrible service, dirty, workers constantly talking or on their phones instead of working, manager complains to the customers when they order breakfast because its such a "struggle." I could go on and on about this McDonalds, but the bottom line is this place needs to be SHUT DOWN!!! read more

I visited McDonalds tonight about 6:25 pm. I have been here several times before. I went into the drive through and was the second car in line. Not busy at all and no cars behind me. I waited 6 minutes and the car in front of me had to pull up to pay window to tell them no one came over the speaker to take her order or mine. I got frustrated and decided to go inside. The counter staff member was polite. I placed my order and waited again about 6-7 minutes for 2 Quarter Pounders and then my fries were getting cool as she put those in the bag first. They were not full either. I started eating my sandwich and the rolls entire edge was hard as a rock and barely chewable. I am not a complainer but this was awful. With the new competition such as Panera and 5 Guys you really need to bring your A game. I rarely eat fast food but thought it would be a guilty pleasure/treat on my way home from work. Nearly 12 bucks for a barely edible meal. Hope things improve as that old mall site gets more crowded. read more

Rude employees, messed up order and acted like it was my fault. Asked for new fries since they sat in the box for 20 Minutes waiting for nuggets...employee was so so rude and said I hate this crap. read more

Horrible place to try to get something to eat, working during the snowstorm I stopped to get food for my crew and they closed three hours early. There was four employees sitting there and none of them would get up off their rear-ends and even answer me. With no signs posted anywhere. They should have been open until 12 like the website, google, and the sign on the building says. read more

First time at this location... Staff was upbeat and energetic... No complaints. 3 stars because its a McDonalds... Lets be honest you dont come here for the atmosphere. read more

The worst McDonald's I have ever been to hands down. Took over 15 minutes to serve 3 people and when I finally got my order not only did they mess it up, they forgot half of it. Let alone that I found someone's hair in my food. How disgusting can a place be? I really hope no one makes the mistake is going to this establishment. read more

I don't know what happened (new ownership?) but this location has become terrible. My drive through visit last week had me wait 15 minutes (time is printed on the ticket so I am not exaggerating) at lunch time. Tonight inside there was no ice, no ketchup, no lemonade, and the one cashier (at 6:30pm) was impatient with multiple guests who were being very reasonable. Wait time so far for food has been 9 minutes... read more

I went to this location on Tuesday 9/17 around 7:30ish on my way to a meeting. I pulled up around a parked truck with the engine on. I had to backed up to the intercom. After saying hello to see if I could at least hear her, she never answered. I drove up to the window to explain that I cannot hear with the truck engine on and a bad left ear and wanted to place my order at the window. The lady point to me that the other Customer behind me place an order and she have to attend to that one. I said I cannot go around again because I still cannot hear. She pointed again. I drove off and went to another location and did I see the difference with service. I call back about 30 minutes later to speak with the supervisor and the same lady answered phone, I asked for a supervisor and she said she was the only only one working there now and what was it about? I said I'll call back. I keep calling back since then it it keeps going to a fax machine. Don't they have some standard?? read more

The service was slow. There must have been 8 people working there but something was not working. A kid before me waited 10 minutes for fries. After waiting almost 10 minutes I inquired about my order. The girl who took it was by the fryer and began to yell saying I told her she was waiting on fresh fries (Did she ??? I thought she said that to the kid waiting 10 minutes before me???) nonetheless I stated I wasn't aware and she continued yelling causing a scene. I told her the whole restaurant heard her as her coworkers gathered around her all starring and get this at me. An older gentleman seemed to be the only one with any desired to quell the situation and he apologized. Meanwhile the worker is still yelling and then she says I hope her kids burn themselves on the fries???? WHAT??? I know fast food workers are upset about their wages but this girl did nothing for their cause. I don't think I will ever go there again- oh and they said they couldn't give me a receipt they ran out of register tape.... read more