I don't really eat McDonald's food. The only thing I get regularly is iced/hot coffees. Sometimes a vanilla ice cream cone for my siblings on a warm day.
So nearly every day, I order the same caramel iced coffee with 3 extra pumps of caramel. First off, this place STILL always messes up my drink and the coffee drink comes out brown and bitter (which I hate because I like my coffee sweeter). Or maybe they're just too lazy to make a drink with a few extra seconds worth of pumping caramel. They straight up don't care and try fooling me that they added it in. Then they have the audacity to charge per extra pump when they're clearly not putting it in. My home city never charged for extra caramel in a CARAMEL drink; it's an ingredient that is included in the iced caramel coffee. Even Starbucks doesn't charge for extra caramel in a caramel drink. It's a matter of preference. Doesn't make sense to me.
Anyway, that aside, the second thing I've noticed is attitude. Almost everyone has a terrible, unprofessional attitude. When I've politely asked them to fix my drink and add the extra caramel, I've gotten eye rolls. No one ever says hello at the speaker. "Order when you're ready." Is all you'll get. No "you're welcome" after you thank them. Makes you feel bummed. Once, they forgot to add M&M topping to an Oreo McFlurry (which I paid extra for). I waited 30 minutes through the drive thru again and politely showed them the receipt. The employee went and added the M&Ms into ice cream that melted completely into the cup. It was seriously almost all melted cream. When I understandably asked for a fresh one, you guessed it: eye rolls.
Last and worst of all, is that they slack off like no tomorrow. The SLOWEST drive thru ever. If you come to this location, expect to be stuck in their drive thru for 30 minutes (no exaggeration, I timed it). One time, I was in there for 30 minutes for 1 iced coffee. That was it. When I got to the window to pay, I was told they had no coffee. I was infuriated. Why didn't they tell me that at the speaker? Who knows. I asked if they could give me a complementary item of the same value, maybe like an iced macchiato, and they refused. Told them to just forget it. Literally wasted 30 minutes in the line for no reason AND was late to work.
Once I asked for an extra syrup container for my order of pancakes, and they charged me for it. I go home, and there was no extra syrup. Once I put in a mobile order for coffee, and waited 20 minutes curbside. Finally lost my patience and drove up to the window. They said they didn't have my order in the system. I showed them my phone where I had my electronic receipt with the date and time. Still weren't convinced. I even showed them my BANK account to show them the charge transaction went through. They STILL did not want to give me my order. After God knows how long of arguing and me asking for the manager, the lady bitched at me and gave me my coffee. Was afraid to drink it given her attitude!
I know fast food employees have it rough, but there's still a limit to leniency. Don't come to this location. Drive the extra mile to a more competent McDonald's. It'll be worth it. read more