This Mc Donald's is the dirtiest I've seen. Bathroom floors coated in urine and sticky substance. Clearly hasn't been cleaned anytime recently. One bathroom had poop on the toilet. Garbage overflowing. Kiosk was out of order and employee watched me order on it. She stated she knew it was out of order. SKIP stopping here. Gross!!! read more

This store has got to be the worst ever. They have an ice cream machine but is broken more often than not. The site is usually a mess. However on this visit someone was actually cleaning it up (8:30PM). I'll have 2 Oreo McFlurries please. "I'm sorry it's broken". What !!! That's the 3rd time in a row. I tell wifey to cancel the order we're out of here. I'm going to a competitor. read more

Always very fast a great service when I stop by and the food is prepared a lot better than most mcdonalds. My personal favorite out of the McD's read more

Super slow drive thru! Everything else is fine, but the location of the order box and windows is poorly planned. Needs a remodel to fix.

The playplace is disgusting! Sticky floors, Flys everywhere, non - working play machines. I will not bring my kids here to play again!

This is the crappiest mc Donald's I have ever been too it's the closest to my house I dread going there either the service is horrible, orders wrong or they they give you crap food one time they gave my son cookies in his chicken nugget box! I live 3 exits away so it wasn't worth going back next both my mc chickens were as hard as dam hockey pucks. If you order from here make sure everything is correct and made right even open up your sandwich to check which is pretty ridiculous that you would have to do that. I will not be going back to this location and giving them my money for something I cannot even eat! read more

Service are SO SLOW. Waited so long in drive through just to get the food and gave us the wrong things.

Slowest McDonald's ever almost every visit i have to go to the third window and wait for fast food 7 minutes is a long time after you receive your drinks! Good luck read more

No good customer service from Drive thru on weekends. When 2 cars are at drive thru to order can you tell the other car I'll be with in a moment instead of ignoring a person saying hello is someone there. You can definitely tell the person in drive thru at 6:30a is not a morning person, nor does she have manners. SWITCH! read more

I'm giving 0 stars because I came here today and i paid for the sauce and they never gave me the sauce and I paid for a 6 piece chicken nuggets and I had to go back so then I can get my chicken nuggets or get my money back don't come here unless you wanna check then and tell them wassup . read more

I been here few times customer service is very slow and u have to wait little longer to drive thru and food cold sometimes and if u look into kitchen it's dirty so I stopped going here . read more

I will not be going back. Employees are rude there is never any salt on the fries and never any napkins. Every time I come here there is something wrong read more

I've kept quiet for over a dozen different orders and that is enough. How is it even possible to screw up each and every single order that comes out of your drive through? Your management of this restaurant is absolutely ridiculous. From the person taking the orders- asking for you to hang on is not an annoyance, sweetheart- IT'S YOUR JOB- to the person making coffee- you've OBVIOUSLY never had the stuff in your life because you ALWAYS get it wrong... (black coffee is black coffee and a Latte is full of milk- now do we get it?) To the person putting the food to put in the bag- an English muffin and a biscuit- these are VERY DIFFERENT things. They are even color coded to idiot proof the situation- come on now. To the "cook"- You have to cook the food ALL THE WAY. To the employee in the food window already having whatever heated conversation with the coffee idiot- my asking for a drink holder should really not be such an inconvenience for you. It's literally your job- why were you not on it to ask me if I needed one in the first place? If I were the franchise owner I would shut this location down, fire everyone and sell to someone who knows how to run a fast casual restaurant. How ridiculous. I'm done giving chances. They cant do it. If negative stars were possible, I would use them on this review. You should be ashamed. read more

These dudes really f***ed up man, I mean I asked for a mcchicken and fries and they really doused my mcchicken with some mayonnaise like cmon man I opened the wrapper and it was covered in mayonnaise and when I opened the burger wow what a surprise even more mayonnaise on top of that the fries tasted hella old and I only looked forward to drinking my soda which I'm was skeptical about doing it anyways maybe they spit in it or something. This is the first time something this bad has happened to me at this McDonald's, I was kinda just thinking whoever did this really hates their job. read more

I never thought I would review a fast food restaurant because it's just fast food but I had the most frustrating experience at this McD's location I felt obligated to write this review. We came here on a Saturday afternoon because I needed something quick before work. There are two lanes in the drive through and they say to pick any lane at anytime. We picked the lane on the right hand side. There was only 1 car ahead of us so we figured it we got lucky and would be through quick. WRONG. Much like the experience of a previous reviewer we sat at the order screen and waited to be acknowledged but no one said anything even when we talked into the screen ( calmly) to try and get someone's attention. We watched as 3 cars in the other lane put their orders in while we still just sat there waiting. We couldn't even leave because there was a car behind us and all the other cars from the drive through in front of us. 15 minutes later ... the longest I ever sat in a drive through...we finally arrived at the pay window and explained we were never able to order.. no apology or explanation. We would have just drove off when we got to the front of the line but we were still blocked in and didn't want this fast food run to be for nothing. I was almost late for work. Be weary if you are in a hurry. UPDATE: I don't know why I gave this McDonalds another chance. Within the last 2 months, I have tried to stop for breakfast after work around 5:30 AM. The first time, they said their system was down and they were unable to take orders. The next attempt a week or 2 later I pulled up to the drive through only to be told they were not going to open for another 20 minutes ( they open at 5 AM and it was around 5:30). This morning I attempted again. There was already a line of about 4 cars and lo and behold, they weren't even open, one of the customers in line even tried to go inside but the doors were locked, again around 5:30. I'm done with this place. I hope who ever owns this McDonalds sees the reviews and tries to get their business running more competently. read more

Poor customer service at window didn't give any catchup and sandwich is cold no customer service No thanks pandora very rude on window

Awful. Slow service, no parking, and bad access. Worst store in chain, dirty too and how much more can you say about the lon wait after ordering read more

On more then one occasion my order was wrong, I ordered extra hash browns never got them, but I was charged for them, previous time I ordered a large meal and when I got my order I got a med drink med fries. How do you get someone's order wrong but charge them for it right, my thoughts on this is that the drive thru cashier is actually stealing money from the till by over charging customers but not giving them the right order. It was the same girl each time. I also went to another McDonald's and ask the cashier if it was policy that the customer specify they only want a med drink when ordering a large meal, she confirmed that was wrong. If you pay for a large meal you get both large drink and large fry. STOP STEALING FROM CUSTOMERS read more

Waited 30 minutes in the drive thru to get food. Only 6 cars in front of m and waited over 30 minutes on this friday night. Shitty drive thru service read more

I'm writing this using their WiFi as we speak, sitting in the play place while my kids cover themselves in germs. This is our second time here, solely for the benefit of the kids. The first time we were here, two combo meals and two kids meals took 25 minutes to get out to us. They forget the kids meal drinks, straws for all of us, napkins and BBQ sauce for their nuggets. We paid $30 for cold "fast food" and hungry, whiney kids. When we sat in the play place, there was a broken video game making a constant loud noise that nobody could fix because they didn't have the right keys. This time, the wait was mostly in actually ordering our food. There were six people behind the counter that we could see and at least two of them were starting blankly at the order screen for an extraordinarily long amount of time. The one person that was manning the registers had to run back and forth making milkshakes and running errands for other people. There were at least three people in line behind us. They put a girl's toy in one happy meal after we had asked specifically for boy toys and our children were paraded in front of them. My boyfriend's meal was missing French fries, drink cup and a straw, All of which he had to ask her for one after another because it didn't seem she knew what a value meal consisted of. It's filthy in here. Chalk it up to kids running around with fist fulls of French fries, but it doesn't explain the layers of sticky dirt EVERYWHERE. The trash can "houses" are covered in all matters of sticky filth, so much so that we didn't allow the kids to throw away their things in fear of them getting dirtier. I've been to some really, really nice McDonald's, and this one doesn't even make it on my radar. Excuse me while we go rotate shower time. read more

KEEP OUT!!! SERIOUSLY!!! Since I can't give a rating of zero, I guess I'll put one star :( This place was horrible!!! I was told to never complain at a fast food restaurant because employees are paid minimum wage and that I shouldn't expect much. But my experience was so bad, I had to leave a comment. First of all, the restroom was filthy!!! It looked like it hasn't been cleaned for hours. There was vomit all over the sink!!!! One of the booths had a wet floor sign around it and the soda spill had already hardened, which means, it's been sitting there for quite some time. Second of all, the customer service was disappointing, to make matters worse, it was coming from the manager. I asked for a napkin and she didn't even say a word to me. UNBELIEVABLE!!! No..."here you go" or "is that enough" or "is there anything else I can help you with?" Not even a smile! She just handed me the napkin and NADA! And finally, the trash bin in the playplace was literally overflowing, with trash collecting on the floor. Mind you, this is where kids play!!!! This is definitely a management issue!!! read more

Seeing as I have the time to pull up yelp and write a review all while in the drive thru should hint at why my review is one star. Incredibly slow, poor service, and extremely inconsistent food. Also, at every other McDonalds location I have had no problem obtaining one cup of sauce free of charge. Here, the world ends if you ask such a thing because it "costs .25 cents." In my opinion, a sauce cup should not inconvenience the customer. read more

Horrible customer service. I waited 20 minutes for one smoothie. They only had one person covering register and handing out food. Not enough employees let alone the management there must not be organized since the flow and order of things did not go smoothly. Highly disappointed in the service that this location continues to show. read more

Would give less if I could... spent five minutes in their drive thru- they apparently couldn't hear my order- the interesting part is they (management acknowledged to me) know one of the speakers is out - all they hear is an echo ; but they are not "allowed" to shut it down so instead you get crappy service with attitude. Was so frustrated I left the drive thru- thanks to the rebuild you can escape if you need to. What sucks is that those of us that live here in Lathrop and surrounding area DESERVE better. Damn my addiction to their fries! read more

I never liked Yelp because as a former server and restaurant manager I felt like people used it to complain without reaching out to the restaurant directly to fix the problem. I tried to reach out to the restaurant AND corporate with no response so here I am letting the public know of how poorly and unprofessional I was treated at my local McDonalds. My husband visited the McDonalds at 300 Louise Avenue Lathrop to order my son lunch during his home schooling and ordered me the fish filet sandwich meal with extra pickles (like I love) and ordered himself a McChicken. When he got home I noticed my sandwich was drenched with tartar sauce and had NO pickles and the bread was soggy from being thrown together so thoughtlessly. I called the manager immediately and was told to come back that day, but because of homeschooling my son and his online activities after school I told her I was unable to return that day. She informed me that she would write my name in a book and that I could come back and get a new meal as a courtesy. A few weeks passed and my son wanted chicken nuggets and instead of just coming up to the window to explain the situation to the busy cashiers at the window I decided to call first and speak to a manager. I was able to speak to the manager on duty, Maria, and told her the situation and she happily told me to come to the drive thru and would compensate me. When I arrived my husband ordered two chicken sandwiches and we told the young lady at the speaker that Maria had told me that I would be able to receive a fish filet meal. When we got to the window to pay, my husband paid for his food and the young lady told us to wait for the manager. When the manager came to the window she immediately said I couldn't get the meal she was so willing to compensate me for. I believe it was because she saw that we were African American. I've dealt with so much racism in the food industry and what really put the cherry on the cake for me is when I asked for a corporate number and at the second window she accused us of not paying for his food which we clearly paid for. Is this how we treat our residents in the area? I've reached out MULTIPLE time to corporate with no response. This type of behavior must be ok with them. I will not stand for being treated like this. read more

there was this one time were we went out on our lunch & our lunches are only 30 mins.. this fukking idiot drive thru guy was bullshitting with his co worker & for some dumbass reason didn't give us our drinks 1st & after getting everything but our drinks he has his back turned & kept bullshitting with his co worker!.. I'm still mad to this day & this was over a year ago.. I hope that idiot gets struck by a lightning... read more

Thankfully they tore this place down. Hands down the worst McDonald's I've ever eaten at. Overflowing garbage, flies, empty napkin dispensers, missing items from order, outdated pricing on their menu, rude and indifferent employees, etc...The location was the only thing this McDonald's had going for it, so something tells me they're going to rebuild. If so they need a complete management overhaul. What a miserable place. read more

Is the ice cream machine nonexistent because every time I try to order one they tell me "our machine is out of service " like WTF I'm never coming back ever! read more

Worst drive thru ever. Didn't have tea brewed but only told us that after we sat while 6 cars received their food. Then asked us for receipt to verify ord r but didn't get a receipt when we paid. Never again! read more

I am in and out of this McDonald's every day if not twice. While filling my drink the evening of dec 29 their ice machine fell apart, literally! A large metal panel came down on my forearm then bounced on the counter and dropped on my knee as I attempted to jump backwards. The panel obliterated all three of my styrofoam drink cups. The manager awkwardly took the report upon my request and said someone would call me. I developed a golf ball size lump and deep bruising that prevented me from working for the next two days as my job requires strong grip strength. On day 5 after the incident I had not received a call and went into the resteraunts to show my wound before there was nothing left to show. The manager took a cursory glance and said someone would call. I stopped into a different McDonalds but owned by the same people on day six and spoke to a shift manager that said he would have his manager call. Day seven I went in and the manager was there. She looked at the bruise and showed some concern that the other store wasn't calling. She said she would call over there and see what was going on and call me that evening. No phone call. McDonald's obviously is not concerned about one of their frequent loyal customers being injured on their property due to their own equipment failure. I am rather shocked and offended at their handling of this matter. read more

The manager Cassidy was very rude to me and to her employees I'm a regular and it's not the first time I noticed this. I generally have a nice experience with most of the employees they're very helpful but Cassidy is a way too inattentive and unprofessional. read more

The food and service is typical of any other location. I've come to this one out of convenience or because of the Play Area, which thrill the kids. But this last visit I really noticed how dirty this location is, from the general dining area to the Play area. There are flies everywhere, the garbage cans smell and no one cleans the tables. I don't think we'll be coming back. read more

This place is absolutely horrible, it seems like every time I go to this location they can never give me my correct order. My receipt will be correct, but every single time I either have to go back through their poorly planned out drive thru again, or decide to park and go in to grab the rest of my order. They never seem to get anything right and the staff could care less about their jobs. Worst Micky D's I've ever had to deal with. Personally, Id move on and look for another instead of wasting your time here. read more

Came in to let the kids play while we had lunch and the kids playroom smelled like horrible feet. The toll games were broken and the wait to order was like 15 minutes long. The ordering system was down and they had to reiterate your order my reading the receipts and even then they were not charging the correct items they were putting different things down. read more

This has been the worst experience ever from a restaurant. I ordered 28$ of food to take to my husband and his uncle for his lunch all the way to Tracy since this place was on the way. I get a call from him after I had left that the Spicy mcchickens had hair in them that he threw all 8 I ordered them and the fries away. Called McDonald's the manager told the person that answered the phone that I could go in to have the food remade. I get there and explain my situation and that I'm not interested in more food from them since it had hair in it. She then said for a refund I would have to bring all the food back which it was in Tracy. She refunded me 3$ for two of the 8 spicy mcchickens I ordered, and argued with me about how many I purchased. I called the 1800 number on the receipt and got a call back from another manager and she apologized and stated that Teflon had shredded in the toaster that day it wasn't hair but shredded Teflon and to come back in whenever I wanted and that they would replace my whole order which I thought was very nice even allowed me to get whatever I wanted. I go about a week later order different items and it was all cold and horrible and not cooked thoroughly. I thought that they would at least do a good job making their mistake right. I will never go here again. Beware!! read more

Yesterday at around 1 pm, my daughter and I went to the drive thru for a large soda and large ice water. We have been going to this location since 2008, and have never been charged for the ice water. Never charged at any other McD's locations either. So when I asked for extra ice, the (female) cashier tells me that it'll cost me $1. I told her that I had never been charged for it before, and she said they always charge, because it's policy. When I tried to explain that I had just been there the day before and had not been charged, she got rude with me and mumbled something that I couldn't quite make out, and when I asked what she said, she wouldn't answer me. So I pulled up and asked for the manager, but of course she took her time going to get him, and when he showed up, he just stood next to her while she was looking at the cash register, not doing anything. Finally he asked what was wrong, and I told him what had happened, and how rude the girl was to me. He then told me that he'd been there for a year and a half and that they always charged for large water, because it was in a large cup as opposed to a medium cup. Plus, he was being just as rude and condescending as his employee..which is probably why she thought it was okay to be like that to customers. So, I told him to forget it, that I'd go somewhere the people weren't so rude. He didn't even care. I realize that if I never went there again, that it wouldn't hurt the business, but come on, what happened to curtious behaviour, and good customer service? These people need some more training on how to treat their customers. I do have to admit that there are two people (a guy and a lady) who work there in the drive thru, that have always been super nice to me, I wish I knew their names so that I could at least give them some praise. Too bad they have a rotten boss, and cashier. Anyways, I went to JACK IN THE BOX where they gave us an even bigger soda, (yes, it was $2.29) and a free large water, and were very cheerful about it, too. It wasn't just about the price, it was the attitude. If the manager told me that under the circumstances he'd give me the water for free, but I'd have to pay for it in the future, I'd understand, but he didn't, and he was a jerk for treating me the way he did. With all the other fast food places nearby, with nicer people working at them, I don't see any reason to come back to this restaurant. Plus, you get much faster service elsewhere. read more

This McDonald's has the worst customer service in the history of customer service. I am honestly convinced that management here has failed to train their employees how to how provide customer service and to make their customers feel welcome...no one says greets you or says "Hi". A lot of times they have attitude and never even respond if you tell them "Thank you!". The worst is when you go through the drive thru and the cashier takes your payment. They just start talking, take your payment, and stick their arm out the window to give you your card back without saying anything or making eye contact so they can start talking to the next customer. This happens every single time i come here without fail I kid you not and it drives me nuts. Then to add insult to injury, they always find a way to f*** up my order, but I never go back because I don't feel like dealing with the terrible service. I really hope McDonald's Corporate sees this comment so they can teach those introverts some manners... read more

We live in the area. This is closest McDonald's my family and I go to, and we go to this place almost every other day. I haven't had any bad experience from this place. Yes, this place can get so busy and crowded, but the employees are very nice and professional. The property is not the best looking place, but the food and the people are worth our time. read more

They just re-opened and the scanner already doesn't work! Fires were burnt and burger was cold. Completely disappointed.

I give one star because you can't give zero. This location is over charging! The menu says $6,99 for Filet meal, and they charged me $7.29. Excuse is they raised the price and haven't had a chance to change the menu. This is BS! You change the menu,then raise your prices, not the other way around. read more