Service is ok and staff is always friendly. Inside the restaurant is clean. Food is usually hot and fresh.

The search for Happy Meal toys: Sanrio x Teenage Mutant Ninja Turtles in Hawaii Kai, Honolulu, Hawaii... I was in the area for Ross and Costco when I decided to call the nearest McDonald's and ask them, "What number Happy Meal toy do you have?" Answer: "Numbers 11 and 12!" I drove over quickly! This McDonald's is really nice because it's in a classy neighborhood! The seasonal decor was cute, the air-conditioning was great, and the staff were pleasant! The young man at the counter was efficient and helpful. He looked for the #8 toy... just in case... but there was none... Thanks for trying! I got the cheeseburger (no onions) Happy Meal for my niece and the hamburger (no onions) Happy Meal for my sister. They both like extra fries instead of apple slices. I upgraded their extra small drinks for free to large size fruit punch. They were happy! I'm super happy with toys #11 and #12! Now I know where this Hawaii Kai McDonald's is... further in from Kalanianaole Highway! read more

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They are getting very sloppy and worst like aina haina. I stop going to Aina haina because how they produce their food and it's gross. Hawai'i Kai is getting to be that way from the other times I ordered. Horrible. They hire people that don't care the quality of work they give. Order a diet they give me read coke. Order again same thing. Order a patty it was all gross and oily my clothes got saturated in oil and I didn't get enough napkins. read more

Dining in here is like getting cooked in an oven. I feel bad for the employees Also. Didn't realize that the beef in a .25lbder is frozen rubber. You can definitely tell the difference from the mainland ones. read more

Yes, there's a McDonald's about 1 1/2 miles from my home. And no, while it's close by, I don't go often, knowing that eating its food all the time is not nutritional. But once in a while is okay. McDonalds was founded in 1940 in San Bernardino, CA and has more than 50,000 restaurant locations worldwide. The first McDonalds in HI opened in Aina Haina in 1968. The McDonald's in HI Kai opened in 1969 and is one of 72 locations in HI. It sells hamburgers, chicken, French fries, soft drinks, shakes, breakfast items, and desserts. It also sells items on a regional basis, with menu items only in HI: * Rice. Due to a large Asian community, its influence on rice makes it available during breakfast. * Breakfast meats. Spam and Portuguese sausage (Pacific Sausage is the local vendor) are popular in HI and are served with rice in its breakfast platter. * Fresh apple pie. All McDonald's on the Mainland have converted from frying to baking their pies. But because of local influence, the pies continue to be fried in HI. * Haupia pie. The pie contains a creamy, smooth pudding-like filling of coconut and is fried. * Rotating items. Taro pie (purple in color and similar to sweet potato), McTeri Deluxe (teriyaki burger). I normally enjoy the fish filet sandwich and the sausage McMuffin without egg. On occasion, there are promotions, e.g., 50 cents double cheeseburger on National Cheeseburger Day, free large fries on National French Fry Day, BOGO, and I'm game on these! And every so often, I will indulge in a quarter pounder, chicken McNuggets, chicken sandwich, and fries and also take the grandkids to get a Happy Meal. The food is reliable, and prices are reasonable despite that there is no food production in HI, there is an additional shipping cost to bring in the food from the Mainland. As with all fast-food restaurants since Covid, the McDonald's in HI Kai has and is still in short supply of workers. Workers may not be fully trained, as they have not been employed long enough. As a result, orders may not be made correctly, and wait for orders may be slow. Orders should be checked to see that everything's there; if not, it should be brought to the attention of the manager. The manager and a few long-time employees, who are normally older in age, are there to address issues. One of these long-time employees crafts these beautiful floral arrangements for holiday displays in the restaurant. I've seen them for Valentine's Day, Easter, Mother's Day, graduation, Independence Day, Halloween, Thanksgiving, and Christmas. In addition to a floral arrangement, each holiday has its own enhancements, e.g., graduation will have photos of employee graduates, and Halloween has varying colors of smiling pumpkins. The displays are placed throughout the interior of the store, so if you dine-in or walk in to order, you'll see them. You won't see them if you use the drive thru. You don't normally see displays of this kind at the other McDonald's. I also love that McDonald's gives back to the community via its non-profit organization, Ronald McDonald House Charities. A percentage of the restaurant's sales go to this organization which funds the Ronald McDonald House, a place where families with seriously ill children can stay. It also funds the Ronald McDonald's Family Rooms that are in hospitals where families can rest and relax. The restaurant interior is bright and clean. It's a popular spot for retirees and students for dining in just for leisure, for short one-to-one meetings, eating meals, or doing school work on your laptop. There's no rush to leave, as you can stay at your table until you're ready to leave. Hours of operation are daily from 5a to 11p. McDonald's is located in the HI Kai Shopping Center with Safeway and CVS Longs Drugs. As McDonald's is located near the entrance, there is sometimes a backup of cars going using the drive-thru lane; just use the next lane on the left to either drive straight or right turn around these cars. Lots of available parking in this shopping complex that is shared with other businesses. Knowing what I'm getting, reasonable prices, a celebratory ambiance, its charitable intent, and close to home make this a pleasant McDonald's that I don't mind going to read more

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Drive-in service was extremely slow, even after using the app. Has such I won a stop in here again and take the chance of extremely sore lines. I recommend they make better use of their curbside pick up and take cars that are taking a long time and putting them out there so the line can keep going through. read more

Bought a Portuguese Sausage Rice and Eggs today. The meal shrunk. The egg was half as before.....one less piece of sausage and the rice was half a scoop. The coffee SHRUNK too! Large is now the previous medium. What is going on? Think we cannot see how little for paying more. I am not coming back. read more

From morning to mid evening, everyone on staff that I have had the opportunity to meet, are wonderful! This McD's location gets it right every time! It's service with a smile and a kind word to go with it. The food is always hot and freshly prepared. I'm addicted to McD's coffee and regardless of time of day, I have never had a stale cup from this location. The store is well maintained and always clean as well. read more

YAY, McDonald's Teri burger is back.......my favorite, messy, but oh so good. Wonderful hamburger slathered with teriyaki sauce, a tomato, lettuce with fries and iced tea. The drive thru was fast since I ordered with the app ahead of time. Take out is the best, we come home and eat and watch TV....the bestest ambiance ever. Will go again very soon. read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

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I thought everyone loves McDonalds! It's surprising to see EVERY SINGLE McDonalds rated 3 stars (only 2) and lower. Did everything go downhill when McDonalds got rid of their PlayPlace? What happened to Grimace and the Hamburgler?? More concerning, where is RONALD?? It's obvious McDonalds moved away from kids and focused on adults, which I don't believe worked very well. Let kids have fun! Not whatever the heck some kids are doing now. This McDonalds is the quintessential of focusing on adults--making it more like a cafe. It's located in the Hawaii Kai Shopping Center. There's plenty of parking and a drive thru with two ordering stations. It gets pretty backed up while the inside is essentially empty. The inside was very clean and spacious. Cashier was friendly and pleasant. The food was as good as McDonalds can be. Many people complain about getting the wrong items. Can check before you go, right? Happened to me before. Just go back and they'll kindly give you the right items, and on some instances they even know they got it wrong and give you extra! Overall an excellent McDonalds. Clean, solid staff. With the Happy Meal for adults. There's plenty of space to bring back the PlayPlaces....for adults! :p read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

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I love this place because it's ambience is really warm and welcoming. They have a wall acknowledging ALL public high school graduates at graduation season & they had a little table reserved for a decor of MOTHERS DAY with flowers in a vase, a balloon & pillows. SO CUTE! Didnt take a photo tho! Ugh! Also, their food is fresh. So far all orders that were ordered took a while to make because they were constantly cooking from the long line they had. So everyone's food was fresh. Their drive thru is super busy tho. Oh and restrooms are available here! So anyone who needs a quick bathroom stop, HERE'S YOUR PLACE! Only thing is... place is a bit small AND prices seem a bit more than I expected. Unless that's how long I haven't ate at McDonalds. But, overall... This was a great place. Thanks! read more

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I ain't gonna lie to you folks......I'm not much of a fan of McDonald's hamburgers, but if ya wanna talk about McDonald's breakfast, or their ice cream cones? Let's talk!!!! McDonald's in da 808 is unique, as it has some very unique menu items that you can only get in da 808 like a Local Deluxe Platter - which consist of Portuguese Sausage, Scramble Eggs, Spam - or can we say ("Da Hawaiian Steak"), & of course some white rice!!! A hearty breakfast meal that is so satisfying! Eat that everyday, and you'll pay for it later when you gotta pull your blood & visit your doctor later! Lol! All kiddin' aside, McDonald's breakfast is da BESTEST!!! Other items that you can only find at McD's are like our - Taro Pie, Haupia (coconut pudding) Pie, Fruit Punch, Apple Pies that are deep fried (not baked), and recently McD's stopped selling their onolishes Saimin. This particular McDonald's restaurant is located in the Hawaii Kai neighborhood, at the Hawaii Kai Shopping Center. A nice clean restaurant, and because of the nicer area, you will see waaaaaaaaaaaaaaaaaaaay less rift raft hangin' out at this restaurant. My recent adventures here were not for breakfast, but for a nice cold ice cream cone. The cone served at McD's kinda reminds me of Dairy Queen which brings very fond memories as a kid. My only wish is that McD's brings back the Chocolate Dipped Cone, as it's one of my all time favorites. read more

McDonald's - The McDonald's in Hawaii Kai, at the Hawaii Kai Shopping Center. - Fast Food Near Me - Honolulu, Hawaii

0 star! Not even worth for 1 star! I'm having hard time understanding how they could make mistake for online order when it's literally empty there & no one was eating in. I mean, does Chicken deluxe sandwich even remotely look like small chicken nuggies? Not even close, right? But they somehow managed to give us nuggies, we noticed the mistake at home, so my hubby had to drive all the way back to get the right order. They do NOT deserve to get paid $16/hour, if they can't even do this easiest job in the world!!!! What's wrong with this society? I know people working for fast food restaurants don't have high IQ, it sounds harsh but it's the absolute true. If they have higher IQ they wouldn't be working for McDonald's, right? But How are they be able to be so stupixx & worthless? Why can't the manager train them BEFORE they actually start working? read more

Hey Yelpers! Went here the other morning, here's what I have to say: I usually don't go to Mcdonald's in the morning but since I was in the area and needed something quick I went. Ordered a Premium Roast Coffee. Splendid and just how I like it. Now here's the important part. The worker. Never have I seen a worker so cheerful this early in the morning. It was refreshing to say the least. The workforce needs more people like him, unfortunately I did not get a name. read more

My lunch stops on the weekends for lunch breaks. Clean store friendly workers and very happy. Good job workers. read more

McDonald's - Lunch with extra lettuce and extra Mc Sauce - Fast Food Near Me - Honolulu, Hawaii

Don't go to McDonald very often but I decided to try their mcstrips as I hadn't seen them before. It was an automated machine that kept prompting me to purchase other items. Service was good not much to say to be honest just your average mcdonalds... read more

I don't think I've ever given 5 stars to a McDonald's, but there's a first time for everything! I love this McDonald's because they are super fast and there is rarely ever a long line at the drive through! I went there 3 times during my most recent trip, and ordered the same thing - the Portuguese sausage, eggs & rice platter for $5.49. They are super generous with their portions! I also tried their Haupia pie, and that was warm and delicious! Customer service is also friendly and speedy! This location should be the model for all McDonald's! read more

McDonald's - Haupia pie - so good! - Fast Food Near Me - Honolulu, Hawaii

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We've been here so many times because it always quick and fast. But recently this McDonalds is just not cutting it. We been doing the mobile orders and just placing the order before we get there. Then we park in one of their designated spots and it messages them to bring out our meals. They've messed up so many orders doing this mobile ordering. I've ordered the deluxe spicy chicken sandwich for my husband on several occasions and it has never been. One time it was the worst. It was a chicken patty and a bun. No lettuce or anything else. It looked so sad, I felt sorry for him. Today was just another one of those days. McDonald's has this rewards app now so I've been accumulating points. I saw that I had a free happy meal so I decided to order it in a mobile order for my daughter. I ordered a cheeseburger happy meal and an Apple pie. We get home and my daughter is telling me, "mommy this isn't what I ordered". She said it was nuggets. She was so disappointed, she told me throughout the whole lunch about how McDonald's messed up her order. So I double checked just to make sure it wasn't me that ordered the wrong thing. Nope, receipt says cheeseburger. If you do go to this McDonald's, just make sure you check your bags before you leave. They tend to get things wrong or forget to pack it. We had nuggets with no sauce. The other time we had no juice for the happy meal. Take your chances. read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

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Almost hit two people in the drive thru since I guess they allow walk ups now told the lady it was stupid idea to be taking their order since you can't really see someone standing right by the window but she didn't care so seems like the do it all the time even knowing there was a car coming since she just took my order. To top it off the got my order wrong as usual read more

McDonald's - Walks ups allowed - Fast Food Near Me - Honolulu, Hawaii

I understand they are always busy, but so many times they serve wrong items when drive thru. Today i came to home and opened it, those are wrong items again!!!! Please do proper training to workers! read more

The cashier didn't hear my code. He said he was busy taking cash. The gal who gave me my food was good. But fire that cashier!! Or give him more training! read more

Ordered food on the app at home while the wife was at the shopping center. The lady at the drive thru window told my wife she can't give the food to her and I need to be present. What kind of idiotic policy is this? I have my employees pick up $1000 orders from home depot all the time EDIT I cancelled the mobile order. My wife went thru the drive thru again to start a new order. I was on the phone with her. We had a specific order, and she came home to a wrong order. I don't eat at McDonald's often, but it was late and she really wanted a burger. Glad we don't come here often because this experience was a disaster. read more

Jeez Louise!! I don't like to go to the drive through if possible because they some how get the order wrong most if the time. With that said I went in ordered checked package before leaving to make sure I got all I ordered. Upon arriving at home and opened my double 1/4 pounder ( box said dbl 1/4 pounder) meal..low a behold I got a regular 1/4 pounder...really ?!. From now do I have to open each boxed item before I leave the counter. To make sure it is. Correct? I am sure as he'll not going back to exchange it. Granted people do make mistakes but all McDonald's in hawaii seem to have issues !!.granted most if not all owned by the same person. So far I have to say They NEVER messed up a soda order. Probably don't blame the worker but management who wat he's a oversee operations. Strive to do better !! read more

It's either a hit or miss here sometimes you get good customer service and they don't forget to put anything in the bag and the next time they just give you a completely different order that's why I just stay at the window and check my order in front of the workers before I drive off read more

Hah! I mean it is fast food and I honestly don't believe there would be great ratings for a fast food place. I mean despite it being fast food I feel like with this whole covid thing happening, they would be a bit more cautious when making their food. I honestly thought wrong cuz why? It's fast food! You don't get anything being careful and "clean" so to say. I've heard horror stories from other different fast food joints and today it was my turn. I went to this mcdonald's and ordered thru my app for curbside pick up because I don't like waiting in the drive thru. Well my food came and the person who brought my food out was very nice. The extra star is for him. As I was emptying my French fries, I came across one that had something on it. It was long and black in color. At first from far away I was thinking, it better not be a roach leg. Then I thought even more and was hoping it wasn't a roach leg or hair. I mean you have your regular hair every now and then in your food but then I remember a story I heard a while back that someone found pubic hair in their fast food which wasn't from McDonald's but still...pubic hair?! Like what are you doing?!? So I was praying it wasn't that but then as I got closer and looked at it, it definitely was hair but I just don't know what kind of hair...like to me it looked almost like a pubic hair I don't know. I'll let you all be the judge of that but I'm pretty grossed out by this. I'm probably staying away from this mcdonald's for a while and also staying away from french fries or a while too!! I don't know I've been to different mcdonald's on the island and I've never had any issues given it is fast food and that will never change. But still...hair...I can't!!! I can feel my stomach wanting to throw up from seeing that! Like I had eaten most of my fries and then this pops up in my face!!! That's why we all eat with our eyes!! Hahaha never again at this mcdonald's I'll stick to Raising Cane's next time!! read more

McDonald's - What I found on of the fries in the batch....what do you think it is?! - Fast Food Near Me - Honolulu, Hawaii

Hit or miss at this location, but I did see a ice cream cone melting on the counter. Drive up lady is super rude when asking for your code. McDonald's needs to invest in proper customer service or better people. read more

McDonald's - Ice cream cone , MELTING at the counter - Fast Food Near Me - Honolulu, Hawaii

I went through drive-thru for lunch today. I order a Happy Meal and a Quarter Pounder Deluxe meal. The cashier was very polite. I brought my food home and found that the Quarter Pounder Deluxe was missing the hamburger patty! It is synonymous with ordering pasta without the noodles! I drove back to inform them by going into the store. Jonathan, the inside-store cashier was polite and apologized. When he informed the kitchen staff, a woman wearing red laughed out loud without any reserve, knowing I was standing there listening! This is why I am writing this review. I couldn't see her name tag but she had gold caps on her teeth. Where was the manager, and why didn't he/she stop the employee from laughing about it, when I had to drive back, wasted gas and time, and missed eating lunch with my family? It was slow when I returned and they were just standing around. The entire situation was absurd and unacceptable. Jonathan handed me the burger without a package. I know this is petty, but I expected a different response for a restaurant that I would think has protocols for proper customer service. read more

Always used to go here as a kid to get a quick snack with my Granny or mom. We love the McTeri burger and the ice cream cone.

McDonalds is good so don't believe what others say! Food is fresh, love their fish sandwiches, & especially Quarter Pounder and #4Chicken...On Fridays, is Free-fries too! Their services is fast and they help if you're a disability, by bringing your food to your table...#1best service..Very nice!!! Of course, the atmosphere is friendly, and their decorations are nice, especially on special occasions too! Love it read more

Okay, there's a reason when I check in here I usually comment "cheap date night" and that's because it is. FPO and I can get dinner with leftovers for lunch the following day for between $10 - $15. The customer service is iffy - sometimes we get someone really nice and helpful (we count ourselves lucky) other times meh, not so much (c'est la vie). Usually we need to wipe down our own table. And about two out of every five times my Big Mac looks like a James Bond martini (shaken, not stirred). I won't risk the drive thru either because they can't seem to get an order correct at the drive thru and you don't know about it until you get home. Orders in the dining room are usually accurate though, so I don't know what the deal is with that. Why do I keep going back, you may ask? It's McDonald's! Take it for what it is. Fast food, not particularly healthy for you, but familiar and convenient ... and if you know your way around the menu ... cheap. BTW they don't have it on the menu but they're still doing Big Mac Monday's during UH football season. Win win! read more

McDonald's - Cheap date night - Fast Food Near Me - Honolulu, Hawaii

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The kind lady at the drive though made my night. This is the first review I've ever left via yelp but the service was so good I have to. There was no more shortcake mcflurry option on the screen at the drive thru but she made the accommodations and I actually ended up ordering two lol. My girlfriend is pregnant and she loves this flavor and without the staff at this store I would've came home empty handed. 10/10 always coming to this store in the future. read more

Only go there because its the only one in the area. But last time for me. Left with no food. Order breakfast at 1025am, drive thru was slow so by the time I got to the window, they said breakfast was over. App should have closed down. I spoke to the drive thru person before 1030am too. Manager spoke to me, with an attitude. They know they the only McD in the area so they don't care to work on customer service. Done with this location....If I could give a No Star would have. Not the first time with bad customer service.... read more

I shit you not I opened up my mcchicken and got halfway through eating it and I just so happened to look at it and realized there was a small bite taken out of it. I am still in disbelief like what the hell. This is the last thing someone would expect when going to freakin mcdonalds. The wrapper was in tact too so it was definitely a human. Before the sandwich got wrapped. What even like if you're working there and hungry just make yourself a sandwich don't eat mine. Wtf read more

McDonald's - McChicken - Fast Food Near Me - Honolulu, Hawaii

Checked out their new, limited time only offer, McRibe and it was delicious. Surprised that it was not overly sauced and the buns very fresh, soft & tasty. Their operation during the pandemic was very efficient. Customers can order online in advance. Then, park on one of their reserved curve side pickup spots to wait for delivery with a short wait. Do remember to verify they included the condiments, since they seemed to have tendency to "forget" them; very challenging to eat French fries without the most have ketchup. read more

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McDonald's - you da real MVP right now. First things first - McDonald's is ALWAYS BUSY. So don't be surprised or shocked that it took 10+ minutes in the drive thru. They shouldn't be judged by that. Second, did you know you can order on the McDonald's App? O.M.G. Yes, this app has existed for quite some time and offers KILLER deals that you couldn't get otherwise. Also, your order goes in and is prepared from your phone. Granted, you need to be nearby for your order to actually be fully processed, but you can be in your car to wait for your food. There is even an option for the workers to come to your car :O Okay so the food. Not sure about other McDonald's anywhere else but the quality is the same - its fast food. Don't expect a five-star meal paying one-star prices. Not going to lie, some of their items aren't always the best but that is the same for other McDonald's on the island...unless there exists one better than others.. Love their french fries, love their soft serve, and love their iced coffee. I have absolutely no problem with the food. Prices - its fast food. Using the app makes things much better. Of course, cooking is cheaper but who wants to do that? The workers are fabulous. They really are the all-stars here. They are working through this crisis and don't get the credit they deserve. I've had issues in the past but recently, they're really providing exceptional customer service. Just as much as we are frustrated with the whole situation, so are they so don't dis-acknowledge their working efforts. Times are hard and options are limited. McDonald's is here for you and I. They are helping us all get through the thick and thin times. I mean they could've been stink and canceled the $1 any size drinks or canceled Deals on their app - but they didn't. They rock and I'll be ordering again asap. read more

See the sandwich in my photo. Thumbs down. Been coming here over a decade, this one sandwich made me quit you Hawaii Kai McDonalds. read more

McDonald's - How can you send a sandwich home with me looking like this? I'm taking a looooooonnngggg break from y'all. Disgusting. - Fast Food Near Me - Honolulu, Hawaii

Two all beef patties, special sauce, lettuce, cheese, pickles on a sesame bun! Big Mac Monday! Two Big Macs for the price of one with a meal deal purchase! Mine is a special order, no middle bun, add extra pickles. Not the hot & juicy beefy burgers I remember from my youth but still a satisfying hungry-man meal where you can taste the beef and the special sauce! The fries are still the bomb and everything tastes better with a coke. Great friendly staff and with the deals Mc Donald's puts out, the convenience and affordability keeps them as a primary drive thru go to, when you need to satisfy that hunger ASAP! Mahalo Mc Donald's! I'm like'n it! read more

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Drive thru always moves fast and staff always greets you with a smile. Been coming to this location for over a decade.

I ordered a Local Deluxe Breakfast Platter for my son this morning. It's supposed to come with Portuguese sausage, Spam, eggs, and rice. When I got home and my son opened the platter, all there was on it was rice. No meat. They screw up orders more than they should but most times I don't bother taking food back or saying anything. Giving me only rice for the Deluxe platter was too much to let slide. I'm not one to give employees a hard time and only explained to the cashier what I ordered and what I got. Manager came out and acted like I was being an ass for bringing it back. First thing out of her mouth was "so what do you want? We don't serve breakfast anymore." I asked can I get a refund although I used the app to order and pay. "Yeah, but you still paid for it!" Proceeds to give me a cash refund with a big sigh. With a manager like that, no wonder the employees don't give crap. She goes on the offensive to try to scare customer from making a complaint. I'm the one that should be mad, not her. read more

McDonald's - Hawaii Kai McDonald's version of the Local Deluxe Breakfast Platter. - Fast Food Near Me - Honolulu, Hawaii

Hard to give this place a great review since it was a mess due to coronavirus, but the customer service was awful. I have been to many McDonalds and will not be doing to this one again. Would expect a much nicer store given the area but seems run down. Got the local breakfast platter which was pretty decent at least. read more

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