3rd time I've gotten the wrong order and paid for stuff I never received!!! What a waste of money!

About 3 PM on a Saturday, we went through the drive-through. We ordered two hamburgers, a quarter pounder with cheese meal, no ketchup, extra onions, add barbecue sauce. We were in a rush so we decided to eat in the car. I immediately noticed that the burger was hot, and fresh which I appreciate, if I'm going to eat fast food I want it to be its best. Upon realizing that the bbq sauce was not in my burger, I was a little bummed. Whatever though, it wasn't worth going back for. Finally, when we realized that they also forgot our drink - I was pretty disappointed, two things... that's not cool. I called and Melissa the manager said that they could refund my money or replace the order next time. We returned and they refunded our card. Thank you for that however- I hope they work on the minor details that really make a huge difference such as, paying closer attention. Food quality was good and speed of service, acceptable. On the telephone there was no apologies but when she refunded us, Melissa apologized. Thankfully she did, because that small apology bumped what would have been a two star review to three. read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

This McDonalds is the only one that always runs out of McRibs. So disappointing and if you ask if they will get more in, they dont know.

Fast and convenient drive thru. You always know what food will taste like and look like! Very consistent. The McRib is back but at a much higher price tag. Get the meal at $7.99 with fries and a drink! The sandwich alone is $5.49! It's worse than I remember. Bland. Meat texture is mushy and just plain weird in mouth feel. I will always get one when it comes back. Just a strange ha read more

McDonald's - McRib. - Fast Food Near Me - Honolulu, Hawaii

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After Covid these places have lost every sense of customer service. Dirty tables, soda isle is now a 3 month old 4th of July display. 9 people waiting to order and the one person up front say " I'll be right there" And you want $15.00 and hour? Give me a break read more

Idk how and why anyone would ever give this place 4 star's plus. Been going to this place for 14 years. It gets worse and worse. The early morning workers that's been there forever, I feel so bad for you. You're always on top of it. Other than them. The rest of the workers just plain out suck at their job. They all have attitudes, for the second window it's always these larger set workers that give you your food. But they always have their back to you. Always have an attitude. Seriously, if you hate your job so much. Why do you stay there?? food is over priced: The quality is worse.The people working there are just horrible and miserable people. Very unprofessional. They're so angry at life they treat all of their customers like shit. I am just completely over their bullshit, stupidity, ignorance, and negligence. Stop being so angry towards your customers. I am sick of looking at people's backs when I am a paying customer asking a question. Whatever manager is in charge, please contact me: I will gladly explain it. read more

First of all, it is a McDonald's. It is not Roy's. The food is what it is. If you want better food or service, go elsewhere. I stop by this location more times that I like to admit and the mobile app with the points system is evil. It keeps me coming back for freebies when I really shouldn't. The app is easy. I put my order in before I leave home and go through on of the two lanes at the drive through. It might just be in my head but I feel like it takes longer if I use curbside service. Every time I go there the food is hot and sodas are cold. I've always be greeted by friendly people at the drive through. I'm interested in the dining room reopening to see how they maintain it. read more

I ordered a big mac no pickels and quarter pounder with cheese on a filet o fish bun. I got a big mac with pickles and a quarter pounder with cheese with no bun. What the hell is going on here? read more

McDonald's...not the best choice for meal options but definitely convenient when I need something quick. You think McDonald's and picture your favorite menu item. Hawaii Kai doesn't have a ton of fast food options - you have McDonald's, Burger King or Taco Bell. We used to joke that Burger King had all the rejects but McDonald's has taken that title! Whoever owns this franchise really needs to spend some time trying to bring this location back to par! Our order is messed up ALL the time!!!! Favorite Mess Ups Forget the fries with the meal Forget the Milk with the happy meal Plain Teri burger - get a plain hamburger (didn't have Teri sauce) And wait for it...the best mess up that I wish I had a photo! Plain hamburger....drum roll.... We got only buns (no hamburger) .: mic drop :. read more

McDonald's - Is French fries not part of a happy meal anymore? - Fast Food Near Me - Honolulu, Hawaii

For the times I've came here, the service is not consistent. Some staff are nice , and most don't know how to do their job sadly. Food is alright tho. But customer service is wack sometimes. read more

This McDonald's is never actually open till closing time! Two times this last week I went after 10:30 and both times closed lol.

This is simple. I ordered two cups of coffee one large and one medium. I asked for 5 cream and 5 sugar. Whoever was working put all 5 cream and sugar in my medium coffee. WHAT THE ACTUAL FAWK is going on!???? read more

McDonald's are often seen and experienced as one and the same. Everyone knows what they want when they go, and no one expects a 5-star experience for the price they are paying for some fast food. I have visited this particular location many times before, and I've never been too impressed with the service or the food. After many visits, I've had numerous wrong orders and forgotten items in the past (something I totally expect from any McDonald's, and an issue that they've always resolved when I've called them about it). I've also had some rare, pleasant surprises of an extra fry or cheeseburger. Despite all my experiences of the past, my visit on 4/13/22 at around 10:55am was exceptional, and fully worthy of a 5-star review. I had completed a mobile order and was also picking up a mobile order for a family member, using their phone. The drive-through was short when I arrived, but that's when the trouble started. Upon ordering, I then noticed that I had left my phone at home. At the window, I tried paying with my card through the app, but it wasn't working. I tried using Apple Pay, but my current balance was less than the total order price, and Apple Pay wasn't working either! My phone has had issues and has froze in the past, but this was a horrible time for that. The lady at the window was very patient with me, although she still had a job to do in taking the orders of the line of customers piling up behind me. She eventually asked another coworker to help me with other payment so that she could collect the orders behind me (totally understandable). I believe the second lady to help me was probably a manager. At this time I just asked to cut my order in half to just below my Apple Pay balance to see if that works, but the lady thought for a moment and kindly said no. She asked me how much I had in my Apple Pay. I told her, and she lowered the final price to that amount. The Apple Pay worked this time, and she saved me over $10. All she asked in return was that I stay a loyal customer. I am so sorry that I didn't record names, because I am SO grateful for the patience, kindness, and respect I experienced last week. I have never had that kind of situation before, and I never could have expected such a response from the staff of McDonalds. I will forever be a loyal customer of McDonalds Hawai'i Kai, as I have always been in the past. And if anyone from this McDonalds location can figure out who those two employees were, please give them a raise, give them a party, and give them a huge Mahalo from a loyal customer! Aloha read more

Personally, this is my favorite McDonalds on the island. Compared to a few others, the drive thru seems quicker and the drive thru staff friendlier. The last couple times I went, the same lady that handed me my order was super nice and friendly, which I appreciate. read more

With corona virus scare mothers can't even take their kids into McDonald's anymore because the homeless are virus contagious filthy breeding grounds for diseaseAnother hang out for the homeless this guy had two carts he comes and load some of self up a nice refill and sits down and he starts walking hard the counter because a roach had climbed off of him and he was whack the roach dead on floor should have taken photo but I pissed off roaches on the bench seats nice next on the table top I had to get up and leave dude I was enjoying my food until this who do I got to like talk to stop the homeless camping out in the McDonald's nobody paying attention ... plus my food set on the counter long time until I came up get my done in order ... staff coughed coughing up near my food the staff should wear masks read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

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Hawaii Kai location is the worst on the island. The quality is extremely poor and there is absolutely ZERO consistency. Also the ice cream machine is always "not working" after around 8-9pm-ish literally on a daily basis. Maybe invest in a new ice cream machine that doesn't break down every night or hire employees that are not too lazy to have to clean the ice cream machine after closing. We all know it's not broken. Come on!!!!! read more

This is the review for the McDonald's in the Hawaii Kai Shopping Center. Lately, we've been stopping at McDonald's for a sweet (and inexpensive!) treat for our daughters after our family beach outings. Their ice cream cones are perfect after some time in the sun and surf. + The staff were surprisingly pleasant. + The restaurant was exceptionally clean (including the bathroom). + Service was fast. + Convenient location (on our way home from Sandy Beach, Makapu'u, etc.) + CHEAP desserts! read more

STAY AWAY FROM HAWAII KAI MCDONALDS! I am writing this review because I am a resident of Hawaii Kai. On December 14, 2022. I ordered a breakfast sandwich with a hashbrown. The hashbrown was overcooked; hard; and oily. Since I've been going to the Hawaii Kai McDonald's. I have not had a good experience. The food is either cold; overcooked; Oily etc. If you get hot fries; then be prepared to have overcooked and very dry nuggets. You will never get a balanced meal at this location. "( " Meaning -HOT & FRESH! " It feels like the people working there don't care about their customers at all. They are just there for a paycheck. That's it. I have given this to McDonald's too many chances to get it together. I shouldn't have a oily, dry hashbrown at 9 AM. BTW - Dont think about going to this location around 9-10 PM. You might really get a disappointment for your bucks and redipped French fries with a cold burger or the hardest nuggets you ever had in your life! I hate to say this- "But living in a very nice area like Hawaii Kai. You would think that Mc Donalds would serve fresh and hot food". Especially with older women working there. read more

Ok so who doesn't like McDonald's? They're great for a fast take out or eat there quickie meal or snack!

What a way to start your morning right? Enjoying your coffee and you find this inside? All they could offer was a replacement. I don't know what it is but this thing have hair around it. By the look at other reviews this place has no standards. Especially what's happening right now, they couldn't double check? Person who was in charge of the coffee should get fired. read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

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We usually come here cause the service at Aina Haina is horrible. These servers are pretty quick for a busy McD's. The drive thru always has a few cars when we come. It's McD's... don't expect the food or service to be like from a 5 star restaurant. We've always had good/quick service when dining in. Wifey and I usually share the 20pc nuggets and have some leftovers for lunch the next day. No, that's not the only thing we get. We also get the BOGO Big Mac deal... or if they don't have it we'll get some kind of burger to go with the nuggets. The food is always hot and crispy when need to be. I don't know why people have given this place bad reviews. This location is a lot better (food/service wise) than most that I've been to. read more

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Business hours shows close at 11:00pm, when I pull in the drive-through it shows 10:57pm On my phone. And the menu lights still on. When I try to order, the worker told me that they closed. At first I thought I remember the wrong business hours. But when I ask what time they close, she answer 10:54pm, and then just turn off all the lights , and speaker. I don't even have a chance to ask if I can just get a soda at least. I do understand some restaurants turn off their machines early to clean up. But at least you should ask what I want before you refuse to serve me!! read more

Personally - this McDonald's has never failed me... and I'm here (I'm ashamed to say) at least once a week. I've never left unhappy - however I do wish they did have $1 any size soft drinks and $1 hash browns like the other McDonald's I usually go to. (Yup - I'm a regular at two McDonald's). Believe me... if they had a drive-thru Subway - I'd be there instead... but they don't. I wish they would bring back the coffee promotion too! read more

McDonald's - Asian Salad: kale, almonds, snap peas, edamame, red bell peppers, mandarin orange-yummy-goodness...w/grilled chicken, of course! - Fast Food Near Me - Honolulu, Hawaii

This is my first time being in Hawaii You really can't expect much from McDonald's. Come on. It's McDonald's. I'm so surprised that they have spam, eggs, and rice for breakfast! We ordered 5 of that for 5 people. We all enjoyed it!!! Yummy! read more

McDonald's - Only a part of the menu. First time in Hawaii and so surprised they have spam, eggs, and rice on the menu!!! - Fast Food Near Me - Honolulu, Hawaii

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I don't know why this McDonalds has such bad reviews, but I'm happy to give it a 4 stars! It is the nicest, cleanest McDonalds I've ever been to.. and the service was pretty fast. I would go here again and that says a lot because rarely do I ever eat fast food. In comparison to the ones in SF, their mcchickens are definitely a lot bigger and look more like the pictures they show on TV or on their menu. They were plump and actually looked nice.. One thing I do remember is that they don't have sweet tea, even though it clearly said it on the menu. I remember I tried to order it and the cashier said they didn't sell that here. But I was like why was it on the menu then?? And I guess she let her manager know and hopefully by now they took that off the menu since they don't serve it. What's so special about the McDonalds in Hawaii is that they serve spam and eggs for breakfast, but I unfortunately didn't try it! Must've been good cus spam is always good.. read more

If I could give zero stars I would. We've been there three times in the last month and all three times we've gotten the wrong order. The boxing is right so each time we've assumed / given them the benefit of the doubt that the sandwiches inside are what they should be. But each time we've opened the wrappers / boxes to find something else. Once we got a regular quarter pounder instead of a double (and yes the receipt shows us being charged a double, plus the boxing even said "double"). Another time we got a plain hamburger instead of a cheeseburger. And the third time we got a plain chicken sandwich even tho we ordered / paid for a deluxe (which should've had lettuce and tomato). Customers shouldn't have to do employees jobs by double checking orders. If you have the extra time, drive to Aina Haina. read more

Now I see why this location has low ratings. The staff is slow and the order wait times are long. Watching the kitchen and managers are almost like watching the keystone cops running around. Do not go during peak hours as this is when it gets crazy. read more

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Unfortunately I must say I am a regular here! I always tried to check in but there was no listing of this place...so there you go! Now all the gramps and grannys can check in and be the Dukes or Dutchesses of YELP! LOL $.99 any size drinks and coffee on weekends only! Take advantage due to the limited deals at any mcdonalds! Service is average although I must say it dips a little below due to the non-English speaking drive thru operator. I feel that YES they need training but not during heavy traffic times and all I wanted was BBQ sauce for my nuggets! I don't know how Sweet and Sour sounds like BBQ...anyways... read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

Great heart of the employees late at night! One suggestion is to help the customer service skills of the employees who's first language may not be English. The drive thru lady was nice but when she misunderstood my order, she said "haaahh" instead of "what was that?" Or "excuse me sir?" Or "pardon me". I think it was just the customer service skills that need to be strengthened for new employees and/or those who's first language is not English. Because different cultures sometimes have different communication styles, and there's nothing wrong with that. read more

I usually don't eat at McDonald's, like once every ten years, but this one has haupia coconut pudding pies that are pretty good. They also have those new touchscreens where you order and pay for your food and then put a number on your table and they bring the food out to you. Much more efficient than waiting in line for a cashier to free up. They also have a large screen TV showing NBA games so can't beat that. read more

McDonald's - Haupia Pie is pretty good - Fast Food Near Me - Honolulu, Hawaii

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I'm not a fan of their food, but McDonald's makes a great pit stop when you're in the neighborhood! While it's slow or busy and they are not paying much attention, I stroll in, use the restrooms, and stroll out. I pick up food for my mom on occasion because she loves McDonald's. The parking lot outside is spacious and by the waterfront. Another plus is the drive-thru to make ordering and food pick up easy. Will try to stop by again when I'm in the neighborhood. read more

It's McDonald's. Nothing more or less. Can't really say that this place is the prime choice for anything nowadays, but with the current state of affairs, more and more people come over here for cheap food. While McDonald's can be great for your wallet, it usually not good for you - depending on what you order. Service is really average for a fast food joint. Just get in, order, wait for food, and leave with food. Your choice whether or not to eat there or just take it to go. I normally get the 2 breakfast burrito meal w/ coffee+ an extra breakfast burrito, which comes out to around $5. Pretty good deal, I suppose. Everything is pretty much preportioned at breakfast, as opposed to lunch where everything seems to be much more fat laden and processed foods, especially with the french fries. With that said, McDonald's can be a go to place for whenever you have a craving for, but shouldn't be a daily occurrance. But for me, I am trying to get better at trying not to come over here, especially when it comes to not eating breakfast at home. With all that said, McDonald's is always the go-to place, along with the other hundreds of fast food establishments throughout the country and even the world. For me, I come whenever I have the craving for this kind of food - which tends to be more than normal - as tend to sleep in more and haul ass to work at the last minute. McDonalds and the drive through system is what makes everything work and that model really works virtually anywhere. B- read more

Check to make sure you get condiments on orders you expect them. No syrup for my pancakes this morning. Didn't find out until I got home.

I wanted to order something for eat after the beach, came here and placed my order kept rolling her eyes at me while I ordered gave me attitude. I guess maybe because she's working on Christmas Day but she shouldn't be taking it out on paying customers. Her name is Noe. She's the one with the Santa's hat! read more

McDonald's - Fast Food Near Me - Honolulu, Hawaii

Wow. What can I say. Ordered a Big Mac meal w side of 2 BBQ sauce. I got cold fries and they taste stale. Asked for BBQ sauce and didn't get it. Big Mac bun is also hard. Maybe some days it's more fresh. McD Hawaii Kai. Up your game. Recipe is ez since it's given. Quality control and consistency is lacking. read more

This is the worse McDonalds I have ever eaten at. I was the only customer at the counter and no one said a word to me for 5 min as I waited to make my order. Then went I got my food the burger was cold and so was the fries...just wasted 7 dollars...should have got a rotisserie chicken from Safeway instead. read more

I dropped by the store today after work. Once again rolene greets me . That polite and nice personality she has is always so welcoming . I then decide to get a glass of water. We discussed what I was going to order. The bundle rolene recommended seemed tempting. I told her I was in the mood for chicken. She suggested a 20 piece nuggets for 5 dollars. My taste took a different turn. I ordered a 10 pack of chicken tenders. She gave me a choice of sauces. I asked for something with a kick. She gave me buffalo sauce. Just what I was thinking. We had a brief conversation . Karita later arrives she greeted me. It was good seeing her. The three of us had a conversation. It was all good. read more

I hate to leave such a negative review on a place like this. You almost feel so sorry for the workers This place is so notorious with screwing people's orders. They screw our orders every single time. Never fails. Today We ordered 3 meals and none of it came with fries and they gave us wrong drinks as well. Check your orders before leaving. Hopefully management can fix this issue ASAP. read more

Come here regularly. Usually order is done right with minor discrepancies. Not today! In the drive through. Ordered a PLAIN cheeseburger happy meal for my nephew. Specified plain cheeseburger twice and was assured they got it. Anyone reading this review can understand why I asked twice to make sure. We've all ordered items and have not gotten it the way we wanted. Anyway, paid, drive to the next window to pick up my order, asked again to make sure after all it IS McDonalds and lady assured me yes. I mean how can they get it wrong, that's all I ordered. Left thinking I got my order correct. Am I supposed to open up the burger at the window and make sure there is nothing in it besides cheese and burger? Anyway, I was wrong, my order had cheese and burger, but also mustard, ketchup, pickles and an extra large amount of chopped onions. Usually I let things like that go if it's for me but when you're giving it to an excited child and it's wrong after I was assured numerous times it was right, I was compelled to call. Asked to speak to manager. Lady who answered said she was the manager. So I explain, she was nice enough, she asked if I would be coming back soon and I said no not today. She offers to fix it by saying she'll replace the whole order. Was pleased with the customer service until I hear her muttering something to a coworker about a customer complaint with disgust in her voice. Wow! No wonder such poor reviews on this place mostly with customer service. It's obvious leadership at the top is poor. No good role models to train staff. Employees should remember they are in the service industry and customers are your bread and butter. Mistreat people once and they remember. You can have a great experience many times, all it takes is one time to put a bad taste in your mouth. Note to management: make sure you hang up before you talk crap about your customers. read more

it's common knowledge that McD's food is not the best, but you come here because it's cheap or it's convenient. see pics! ever since McD. moved from koko marina, i have been frequenting this location, mainly for breakfast since nothing else seems to be open for grubbing early in the morning. i usually get the Local Deluxe Platter: 2 slices of spam, 3 slices of portuguese sausage, egg and 2 scoops of rice. the sucky thing is that it's more expensive than the haole Big Breakfast and it doesn't come with a drink. Usually McD's food goes down and stays down well, but i threw it all up yesterday because i was on a boat on rough seas. it was (not) fun to see that i don't chew my food, since everything was the exact size as I had cut them (half moons of portuguese sausage, etc). only the rice got scattered. the only good thing for my vomit was that i saw a whole school of fish swim up and chase after my barf. mmm. they be lovin' it. read more

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