Friendly reminder- The line for drive thru will always be long, a parent used to work at Taco Bell and mentioned they are short staff and seems like no one wants to work, she puts in double shifts too. That being said, I try to be patient when I visit , I normally do drive thru. Lately I've been obsessed with the diablo dusted crispy chicken nuggets, 5 pieces for $5.79, I get that, needed protein to eat with my salad. My 2nd stop this week. I like the diablo dust with the diablo ranch sauce, it is spicy but for me its not. I like that the chicken is crispy and chicken nuggets does not have filler, its real chicken breast. This visit I also got a side of guacamole $1. to eat with the chicken, great combo- try it, you will thank me for this creation. All in all, great lunch, healthy'-? I have to say the breading is not but I will put in my steps, today to make up for this. read more

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Time for an update of this Taco Bell restaurant at the Koko Marina Shopping Center, in the Hawaiii Kai neighborhood. Yeah, I know it's not authentic Mexican, but for fast food Mexican, it ain't so bad. Want a quick & cheap meal? Taco Bell should fit our needs. I came here this past Tuesday after shipping out some broken parts at the UPS Store that was located at the Koko Marina Shopping Center. By the time I finished shipping out my boxes, it was time for lunch & I figured I'd stop by the Hawaii Kai Taco Bell, as it was just a hop, skip, & jump away from the UPS Store. I have to tell you, a lot has changed over the years (as far as customerservicegoes). With a lack of workers available, I noticed this particular Taco Bell is basically "serve yourself", where you place your own food order at a kiosk, pay at the kiosk (or you can pay at the counter with a clerk once they get to you). The Taco Bell staff will prepare your food order & call you when it's ready. There is a station where you can get your eating utensils, napkins, & taco sauce. If you ordered a drink, there is a self-serve soda fountain available. I came here for a few burritos, as I ordered a 7 Layered Burrito & a Chicken Enchilada Burrito. Very economical lunch, as I paid $7 bucks & some change. The burritos were pretty filling, and satisfying. Lots of parking in front of the restaurant, so access is very easy. Looking for some fast food Mexican? Give the Hawaii Kai Taco Bell a try! read more

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Taco bell store # 001281 is TRASH! No glove changes no customer support no customer kindness, i felt like I had to fight the cashier to put in my order, also a hefty line worker was eating in plain sight gloves on and also never changed in the middle... no name tags, nor also no customer quality service, and there was a block party going on In the back. Wasn't blocking customer parking hut wasn't helping the situation in the business any read more

The service has gone down since reopening. The food quality is also getting worse. Used to be the best TB on island but they are quickly beginning to lose that respect from me. read more

Taco Bell - Dipping Taco is absolutely terrible! Don't waste your money. - Fast Food Near Me - Honolulu, Hawaii

Worst Taco Bell ever! Please tell me why we waited 20 mins in line for fast food? And got cold food once at the window, resulting in another 15 min wait -- we ended up leaving before they even came out, out of frustration. Waste of money. read more

Understaffed and the wait is unacceptable--terrible the fast slapped food -I think summer kids are running it

Used new tablet system , selected pay with cash , they made me sit there for 25 min before letting me pay and accepting my order , I was sitting there the whole time , I had to go up to the counter and ask , they would have let me sit their all day read more

Food is good and reasonably priced. Service is fast. It's fast food, so it's not authentic Mexican food!!

The absolute worst Taco Bell in Hawaii with the worst fast food mobile app ordering system. I placed my dinner order via the app, get to the Hawaii Kai Taco Bell and see a line to the road. I've done this before and the wait is easily 30-40 minutes. I call, and call, and call about 6-7 times. Finally manager Rumi answers. He tells me he can't refund my order and I need to come into the store tomorrow morning. What? Then he tells me to call a mainland number and hangs up on me. I'm currently out of my money and don't have food. read more

Taco Bell is Taco Bell, but I have certain expectations even for Taco Bell. This location doesn't reach any sort of expectation. So I went to pick up dinner because I was in the area. I wanted to take a little walk from where I parked in the shopping center, so I found the stairs, gingerly walked through the rain puddles up to the door and it's closed! Well it's open, but the dining area is closed because of low staffing. Wtf. They pay $15 an hour but can't keep their staff? So I walk back down to my car and go through the drive through. I make my order and drive to the side to pay. The cashier doesn't acknowledge me, just holds out his hand for the payment. He didn't even look at me. So weird. McDonald's workers treat me like a queen compared to this guy. Didn't say thanks or bye so I just drove off after getting my food. Felt weird, but maybe that's just how things are in Hawaii Kai lol. read more

Check your orders before you leave the drive thru window. Don't worry about the line of cars behind you that wraps around the building and out onto Lunalilo. Chances are high some of your order is missing and if you leave the window, you'll have to sit in that line for another 30-40 minutes to get your order corrected because you can't walk in due to renovations to their dine in. And they don't ever pick up their phone either. read more

I was visiting from the mainland and I needed my taco bell fix. I had this amazing woman help me because the options were different from where I was from and she suggested the kalua pork burrito and omg she was not kidding I don't remember her name but she had nose piercings and a family is everything hat and let me tell you I felt like family and she had a necklace on that said aloha. I would of gone back for seconds but I was full. Just from the service alone from this one employee I wish she was my server from my main location. I noticed that she was working multiple stations at the same time and thought she was the manager in charge but she was just a normal worker and giving everything she had to push herself she deserves a raise for sure. There was a bigger fellow that encouraged me to use the kiosk but I had such a good experience with this fine worker that I said no thank you. read more

Visited Hawaii Kai Taco Bell and gave the cantina chicken bowl another try. I was not disappointed..this time the order was beautiful...it did not slide down to one side.....it tasted wonderful..especially the chicken and it also was pleasing to look at. This is what I was hoping for...the service at the pick up window was fast however, i do miss the the first menu board in the car line. It helps to see the menu while you are waiting in line and then order when you pull up. Now though you have to pull up and go through the menu, tie up the car line then make your order. read more

Taco Bell - Fast Food Near Me - Honolulu, Hawaii

Wait time is horribly long both at the drive thru or in restaurant (15 minutes). Not fast food They need to hire more workers. Food is ok. I guess I could not come here if I'm grumbling about the wait. At least it's air conditioned. read more

I ordered at Taco Bell Koko Marina. This was done on the kiosk. I ordered a veggie bowl. I did a very specific order on it too. I ordered no purple cabbage, no pico, extra cheese, extra rice, crispy strips and onions. What I got wasn't the exact order. I didn't get any extra cheese, no extra rice and not even the crispy strips. I was charged for the extra cheese, extra rice and the crispy strips. This isn't the first time that the Koko Marina Taco Bell has screwed up my order. The last time I ordered something, I also did it on the kiosk, I ordered a veggie Mexican pizza, no tomatoes, no pizza sauce, onions, rice, green lettuce and crispy strips. I ended up getting a regular Mexican pizza and no crispy strips and no lettuce. I didn't even get my money back for that mistake. So food and service gets a one and a half out of five right now. As for the ambiance, it's not really a place to eat in. It doesn't feel as welcoming like the old school style Taco Bell from the 80s and 90s. It just feels too modern and rushed. So overall review for this place is 1.5 out of 5 read more

Taco Bell - I ordered the Veggie bowl. There was no extra rice, no extra cheese & no fiesta strips. Plus I also said no pico & still got it. - Fast Food Near Me - Honolulu, Hawaii

Food was cold. Taco shells were stale. The quality and consistency keeps getting worst. Don't think I'll ever eat here again.

I wish I could leave it at ZERO stars because the guy RILEY that took my order was absolutely horrible . He was rude , he rushed me and told me I was mumbling when I couldn't hear him . He was sarcastic and just so unprofessional. He does not belong in customer service . Then I called the store and spoke with his manager LUz who seemed to not care and said she was in the restroom when it happened . And didn't even empathize for his Behavior . Get rid of both of them read more

Consistently under staff almost impossible to dine in, and the line is away every day almost I guess they got used to Covid rules

Read the reviews people. They are all true. I went to the Hawaii Kai location this morning. I ordered a meal and asked for a Diet Coke. When I received it, I gave it a quick taste to double check before leaving the drive through. It tasted like regular sugar Coke. I asked the worker who handed it to me if it was truly diet. She said yes emphatically. I'm diabetic and drinking regular coke will spike my blood sugar to dangerous levels. When I got home I tested the soda and attached are the results. Sugar readings were off the chart. For reference I also tested a diet soda from home. The result was "LO". This is a huge mistake and something this establishment needs to understand they cannot make. Had I drank that soda my blood glucose would be in the 700s. On top of all this, this place simply refuses to make sure taco sauce has been added to the bag. Another unacceptable mistake. read more

Taco Bell - Sugar levels in "Diet Coke" provided by Taco Bell - Fast Food Near Me - Honolulu, Hawaii

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Taco Bell is the McD's of Mexican. Tastes good and is fairly benign. lol While I'm a meat lover, I recently found their Veggie Mexican Pizza really good! They used to have an excellent pulled pork (kalua pig) version of their Cantina Bowl, but now only have the Cantina Chicken Bowl. Probably very good, but I need to try it. They're now paying $20/hr starting and have hired some good quality workers. Good move Taco Bell!! Mahalo! read more

I just feel bad for the 2-3 employees catering a line of 10+ cars. I don't think I would call this location Fast Food... just Food lol or "You're going to wait a long ass time for your Food". Also, have a separate line for mobile orders pick up. There is really no point on ordering ahead when my food will be cold after waiting. read more

Taco Bell - Cars wrapping around the building - Fast Food Near Me - Honolulu, Hawaii

I do not know how to explain how badly this Taco Bell needs to be fixed. Not only staffing but management. Constantly our orders are wrong. I do not eat meat and I constantly order off the vegetarian menu and get meat. Or we pay for extras and they forget. Today my Husband went to get us food. When he came home my vegetarian pizza had meat. His burittos had onions. He felt bad for me and went back. He asked to speak to with a manager with all of the food with him. She actually had him prove he ordered it. Was looking on cameras. Opening all the food. Talking to all the employees. She treated him like he was stole it out of the trash can to get a refund. He was with her treating him like a thief for 15 to 20 minutes. No sorry. No what can I do to fix this. She was just looking to make him wrong. I am disgusted. This is beyond the usual underwhelming experience we receive because we just want some good Taco Bell. Someone needs to step in. read more

got my order completely wrong and threw it back at me ‍. i cant believe this store is still up and running. the worker who made my burrito claims she never put this and that when its clearly there. never coming back here again! read more

Look i get that you are trying to recycle sauce packets, but this is getting ridiculous, or none of your employees can count. I don't know why I have to constantly double check how many sauce packets every time. Our last order was a #9 and a burrito. You asked if I wanted and sauce packets and I responded with 9. 2 for each taco and 3 for the Mexican pizza and 3 for the extra steak burrito supreme. How many did u give me? 5. This is a consistent thing at this Taco Bell. If I spend $21 for our dinner, shorting me 4 sauce packets is ridiculous. It is such a regular occurrence here, that I have to think it's coming from management. U want people to come back, stop with these ridiculous antics. read more

The food quality here is terrible most of the time. If you order anything that should be crunchy I promise it won't be unless you eat it immediately. Also dining room for some reason is closed again and the drive through line is always a minimum of 15-20 min for a mobile order. Wish there was a better location near me. This one sucks read more

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05/02/22 They're OPEN!! just in time for the return of the mexican pizza!! doesn't look like they changed much inside. read more

Taco Bell - 05/03/22 - Fast Food Near Me - Honolulu, Hawaii

The Kahala Taco Bell. Drive thru only. Not enough workers. Got our order wrong. Cashier acted like she didn't want to be there (don't really blame her). Sad place. read more

Usually in the afternoons the line moves fine. But if you're going at night, be prepared to wait or even get turned away because they are always understaffed. Tonight people were turning around because they were short staffed. Other nights you'll wait 20 mins+ before getting your order. read more

Ordered a Taco Supreme combo but got regular tacos instead. We called the store and eventually spoke to a woman who said she was a manager, but she was brief and dismissive, then abruptly hung up on us. When we called back to try and get her name, she refused to give it and hung up again. She was very rude, and this happened more than once. She only said we could get a credit "next time," but wouldn't say who to ask for or how that would work. No one is taking any accountability. If the general manager or owner sees this, I hope they address it -- customers should not be treated this way. read more

Literally ruined my week...... The foot made me stay on my toilet for five hours straight, which made me go to the doctor to check if I was even alright. If that wasn't enough the staff wasn't nice at all and they didn't let me use their restroom when I asked politely. And maybe after all that you guys think I'm joking but everything that I said happened literally yesterday. read more

worst day of my life. this place didn't let us order inside so then we went to the drive through and then they that we couldn't order without a car like what the actually flip. and last time when my friends came, they kicked them out because they're trying to use the restroom. this is not a prank like everything is said is legit. don't ever come here read more

they closed their and wouldn't let us order from the drive-through. We saw it was closed so we went to order at the drive-through. They took our whole order and then told us that they didn't do walk up like what the flip. read more

Inconsiderate management. Closed the drive thru at 7:30pm when website says it's open till 10pm. In line waiting and an employee comes out with cones and places the cones in front of our car and says the manager said they are closing the drive thru and not to take our order. Manager needs to be replaced. read more

Taco Bell - In line and they told us they're closing drive thru 1.5 hours earlier then their listed hours. - Fast Food Near Me - Honolulu, Hawaii

Service @ drive through - worst in town. Probably not worth the hassle unless you're really in a pinch. It's sad how bad things have gotten in the recent past. Best to just stay away. read more

Update your damn hours already. Been like that for 2+ years and the only taco bell on island that closes at 9pm.

Food was excellent! Service was disrespectful and condescending. We feel that the female person in the background was very unprofessional making fun of the customer mimicking my wife's Vietnamese accent....take out, no ambiance... read more

sure, i get they're under staffed, as i was in there waiting for my food everyone else waiting was EXTREMELY patient but for some reason every single worker that was in there was a bitch! for what!? this is your job. i don't recommend this taco bell at all. read more

Used to come here with my parents and my dad used to love the fiesta taco salad (RIP!). My mom would always save the coupons so we could get a BOGO burrito supreme. Great memories with my family. read more

Mannnnn, I am a huge fan of Taco Bell! To be honest it has always been my secret pleasure. So, today we decided to hike KoKo Crater but first we needed to fill up for the adventure ahead. I saw a Taco Bell employee walking near by and knew we needed to find the Taco Bell! I whipped out my phone and went to my handy dandy Taco Bell mobile app. I quickly placed an order and we headed to the Taco Bell location. When we arrived I was greeted by a nice employee at the counter, but first I noticed a hand sanitizer station at the door. (Standard and should be standard at all places to eat now a days). My food was ready almost immediately when we walked in and it was 10/10 what I expected. This review is mainly for the covid safety of this place and I would rate 10/10 on the safety meter. Thanks Taco Bell for always having good cravings food I can trust!! - Colter read more

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Be sure to double check that you got everything that you ordered before you leave.. Otherwise when you comeback you might catch serious attitude from one of the worker's. (This has happened to me twice at this location). Ended up driving back because 2 out of 6 items were missing. Luckily I live close by, but it's still an inconvenience.. Went through the drive-thru & told the worker what was missing... She pretty much argued with me stating she knew those missing items were placed in my bag because she was the one who prepared it. She then cut me off when I tried to again explain that it wasn't & told me to just pull forward. Look lady, I wouldn't have wasted my time to drive back if it was in the bag. Second, you probably gave it to someone else because again, it wasn't in my bag, but thanks for being super rude. Pulled up to the window with all the workers lerking out,‍ no apology for the mistake. (I understand mistakes happen... but I was just trying to get what I originally ordered and paid for.) Shout out to that worker, the 1 star is for you. (4/15 around 8p) read more