The last several times I went through the drive-thru, I was told that they were not serving soft drinks, just iced tea and fruit punch. This is not an isolated incident. Over the past several months, it has happened many times. WTF! What kind of McDonald's doesn't have soft drinks! Update: the carbonated soft drinks are out more often than they are available. If you want a soda you're better off going else where read more

I think it's a sign that I should stop eating McDonald's, especially at this one. That's what I was thinking when they messed up my order for the third time this year! I hardly eat McDonald's but maybe it's a good thing that I have even less incentive now to do so. First time, I ordered a 6 piece chicken nugget happy meal and my receipt said 6 piece but I only got a 4 piece. Last time, I felt like spam, egg whites and rice, and they gave me regular eggs, egg whites? and rice with no spam. This time, my receipt said the correct order but I received the incorrect order again. I know mistakes happen, but this is pretty unbelievable for this to happen this often. The workers seem nice, but check your bag before you leave to make sure you get what you ordered!!' read more

This mcdonalds caused me a melt down this morning. I ordered a one dollar sausage mcmuffin but they gave me a sausage mcpancake instead. How the hell does someone eat a pancake while driving? I'll tell you how.. How about having the entire pancake force fed to you by an annoyed girlfriend from all my mcdonalds grief! You ruined my ten day Hawaii trip! The catamaran ride was fun though. read more

I don't normally give bad reviews, but i would like to start off with the cashier up front. She could possibly be new. We ordered 15 taro pies & wondered if we could get the uncooked since we were going to fly them back with us to mainland, unfortunately they couldn't do it. The cashier was like "You like that??" With a disgusted look on her face... Uhm... Why would we order it if we didn't??? We didn't come here for someone to judge us.... But we just politely said we don't have them on mainland. It didn't bother us because we understand. They said it would take 10-15 minutes since they fry their pies.. 15 minutes passed and we were watching how they treated another customer who didn't receive her order. She was furious that she had to come in from drive through. Then I ordered an iced coffee which took 10 extra minutes... They forgot my order... By The rime the pies were done, they were Like "Oh, what did you order?? Sorry let me get it!" Staff isn't quite fast and efficient. One star for cleanliness! read more

Great people. Get the artisan chicken sandwich if you like green tomatoes on your sandwich.

I couldn't find a way to message the management at this location. I would have rather done that than post this negative review. The Coke I ordered this AM tasted like what we used to call when I was in Boy Scouts a "suicide" as it was a mix of various sodas at the fountain. That's what my Coke tasted like this AM. It was awful! LOL. If I were still in Boy Scouts, I would have been stoked. But I'm an old man now. One thing I used to count on as an adult- a good fountain soda drink from Mics. Not anymore. Not this location anyway. No problem. Plenny other good Mics on island. I wrote the review bc I'm pissed. The Siucide from Mics ruined my fish sandwich experience. It was drive thru and I'm long gone. C ya. read more

I know it's only in McDonalds but seriously how difficult is it to remember the maple syrup when somebody orders one plate for breakfast its not like I had a complicated order and I'm not driving halfway across town for a f****** maple syrup employees of this McDonalds check your orders it's not rocket science read more

McDonald's - No friggen maple syrup again?!... Never again, this is the third time....idiots - Fast Food Near Me - Honolulu, Hawaii

My experiences are primarily with the drive-thru. If you ever want to test the amount of patience you have, use the drive-thru at this MD location. We all know that there are 2 ordering lanes which merge as you near the windows. On at least 5 occasions, I've been passed by other cars who arrived after me because I was asked to "hang on." For what? So you can serve the car that arrived after me in the other lane. Once, two cars went ahead before the attendant came back on to take my order. Lastly, make sure the attendant is LISTENING to you as you order. The "welcome to MDs, may I take your order?" is a recording. 9 out of 10 times I give my order after the greeting, the attendant asks me to repeat EVERYTHING because he or she wasn't paying attention. It's actually quite comical though frustrating. Now, before I begin to order, I ask "are you there?" read more

closed on us 5 mins early. i was in the line waiting to order and they shut off all the lights like no one was home

Wow those fries are good with a shake!

I see that my experience at the Hawaii Kai Mc Donald's drive-thru is not unique. Waiting after ordering only to have to place my order again. After ordering, the only communication was when the female at the cashier window stated the price of my order. I don't expect then to do cartwheels because I bought a cheeseburger but no Hi, bye or thanks. Nothing. Are we scraping the bottom of the workforce barrel? Burger was fine and hit the spot BTW. read more

I went here for a simple order: ice cream cone and a diet coke. Simple. I'm in the drive through. The car in front of us took forever to be served, that was only the one car. We got to the window, she gave me the cone. No soda. 5 minutes later, still no soda. The worker was walking around cleaning, not tending to the drive through, not acknowledging that I was waiting for my soda. I had to call out to her, just for her to tell me "oh, were out". No apology or nothing. How am I supposed to know that? No urgency to get my soda either. She ended up getting me a coke. Absolutely no sign of a personality as she handed it to me, not a word nor an apology. I got an attitude, like I was an inconvenience. I wont be visiting again. read more

it's disappointing that sodas are now $1.60 for a large (it was any size for a dollar before), note that this is only for this particular franchise owners store. Too bad, because you can't even get a refill! read more

Simple order in drive thru, got it wrong. Wont answer the phone- kids are hungry bastids

They're really great.....at getting your order wrong. I've talked to corporate multiple times about my order. Its a suasage egg and cheese biscuit without sausage....somehow I always get an egg on a biscuit (without cheese) even though I repreat myself multiple times. Corporate said they had an egg and cheese biscuit on the menu so I tried ordering it that way and they said they didn't have it. I don't care what buttons you have to push, just give me a meat free sandwhich please! Sick of complaining and don't have the time to go back inside with a 6 month in the car. I highly suggest checking your order before you leave the window. read more

I ordered the McNuggets and 9 out of 10 times they're dry and stale. It tastes like it's been sitting out for a while because it's not even hot and crispy. I know I have the option to ask for a fresh batch, but if it tastes bad most of the time then why don't they just always cook it fresh? And throw out the old nuggets bc they're probably going to taste like ass anyway. Of course I don't have time to ask for a fresh batch bc McDonald's is a fast food place so I would want my food fast. Why would I have to ask them for a fresh batch? It should always taste fresh every time... I'm really disappointed! read more

Anne-Marie gave me my food and she was GLORIOUS! Absolutely spectacular, astronomical, majestic, and swag. The swaggiest of them all. I am 100% satisfied with the service there. I took a bite of my finely crafted McFlurry and it was as tho the heavens opened. My eyes widened, my mouth DROPPED, and everything became clearer. This. THIS is true happiness. Thank you Anne-Marie for opening my eyes and showing me what life can truly be. McAwesome. Da da da da daaa I was lovin' it. read more

It's a McD's so of course the food is the food. You know that before you pull in so it really just depends on the service. Our order has been messed up on more than one occasion, but the staff is courteous and professional and fixed it without issue each time. It's still a hassle, but at least they are willing to fix their mistakes without a fuss. read more

ordered a bacon mcdouble, just to last until dinner time. I ordered without catsup, add leaf lettuce and a little mayo. I received a burger with a ton of catsup, no mayo and no lettuce. The catsup squirted out of the bun, all over my pants (new) and I was disappointed by the lack of attention to my order. I did go online and took the survey and complained - NO RESPONSE. I called the corporate office here and was told someone would get back with me in a few days...not !! SO I am out a pair of slacks (catsup does not come out) and out of respect for MCD. I may have lost a pair of pants, but they lost a family for life. read more

This McDonald's suck ! Always get the order wrong, rude ass employees and I don't think the manager even cares .

Make sure you check your receipt. Guaranteed they will screwup your order and then charge you for their screwup. Save your time and money. Go To Teddy's bigger burger, . Ridiculous this place! read more

Service is very bad at this Mc D. Was there last night in the drive thru and took 15 minutes to finally get our food. Once we received our food, one of my burgers had no meat!! Seriously no meat, just the buns ketchup and 1 pickle. So I had to make a U turn on the highway to go back to this Mc d. Then I asked the manager why this happened she just nodded like Idk man. She replaced it and I am very disappointed with their service that she didn't even give any fries or ice cream with it. I wasted my time turning around and going in the drive thru. So I got my replacement burger and it is so small and flat. Very disappointing burger. Will never come to this Mc D ever again. read more

McDonald's - Took a bite off from my replacement burger and it is so skinny. - Fast Food Near Me - Honolulu, Hawaii

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The people here are rude af. Maybe Bc they're working a crap job? No need to be the way they are though. We ask for sauce for our nuggets these fakas gave us 2 and we had 20 pieces... read more

Rolene was working while being off the clock because I was waiting forever while Aweome worker better than the manager

If I could,I would give this Mcdoanlds in Hawaii Kai a 0 stars. The employees are very slow at taking orders, I has to repeat my self 3x because the cashier seemed to not pay attention. While ordering I saw the employees in the background talking and taking their time while orders were stacking up. After waiting about 15 minutes,I finally received my food,but it was wrong. They completely messed up my order. I hate this place. read more

Open for limited seating, but customers cannot use the bathrooms . Hope you can hold it!

WORST MANAGER AND CUSTOMER SERVICE EVER!!! We were regulars here (2-3 times a week) and for the most part have no major problems aside from the poor English skills which can be very annoying. But for the first time they made us park on the side because their food wasn't ready yet, when I came here to get food fast. After waiting 15min no one came. We decided to go inside to get a refund which they were not happy about and the first thing they did was blame us for not parking where they said to. All they said was "over there" pointing in a general direction at HANDICAP stalls, so we parked on the other side and were clearly visible from the drive through window and the only car of that color. On top of that the parking lot was pretty empty meaning they have no excuse. The manager started an argument by blaming us, was bitchy and through her thick accent had no manners whatsoever and even demanded our $1 drink back. There were no apologies for our inconvenience. What happened to "the customer is always right"? Their website says: "Our hamburgers are only a product, but our real business is "PEOPLE". We teach respect, integrity, responsibility and teamwork. A Smile and warm greeting is required." Bull shit. read more

If you come here to cure your hangover, you'll leave with a bigger one. The drive-thru cashiers are incompetent and rush you along as you make your order. You'll have to correct and finish ordering at the cashier window because they cut you off. You'll be given rude looks and deal with eye-rolling for correcting their MISTAKES. I don't expect much from McDonald's other then cheap fast food, but I must have got their special when they shortchanged my order and sped me through the drive-thru. read more

The workers here are nice, and the drive through isn't too slow. However, the reason I give them only two stars (and the reason I'm writing this review) is because they always.forget.my.sauce. The sprite on my last visit was just carbonated water! One time, they even forgot an entire yogurt parfait. The convenience of this location is great, and I imagine they get very busy. However from now on I'll have to hold up the line to make sure I got everything I paid for. read more

Breakfast all day, my a$$. Only a LIMITED breakfast menu is available after normal breakfast hours are over. No breakfast platters, what the hell? I guess McDonald's does things only half-a$$. read more

This place has HORRIBLE customer service! First of all, drive thru is supposed to be speedy and convenient; well that's a bit difficult if the operators don't understand English! Second, if they forget something from your order, don't expect to get quick, friendly service, nor an apology! I don't know if the management changed, but they really need to train their workers better. read more

French fries are terrible. Oily, limp, small in size and cost too much. Not appetizing too

Slowest McDonald's ever the cashier walks so slow and has no emotion. I never seen a McDonald's worker act like that

We frequent this mcdonalds quite often and have never had a bad experience. It's always clean and the service is always good. Food is up to par also, except the Saimin. That's basically a cup o'noodles, haha. Anyway, 4.5 stars. Check it out l. read more

Wow, I am not even sure where to begin. Drive up to the drive thru and the lady says hi then ignores our order. After about 45 seconds of trying to see if she can hear us she says what? Ordered a snack sized oreo mcflurry. That's it. On the screen she adds Orea Mcflurry, Vanilla Cone, and Large drink. After correcting her 2 times she finally got our order right. At the pay window she sits there ignoring us, takes someone else's order then just reaches over for the money we owe without looking at us. After taking the cash she doesn't even give us a receipt just mumbles "drive up to the next window" We barely heard her and she didn't even look at us so we were about to ask for a receipt when she yells, and I mean raised her voice angrily, saying " DRIVE UP TO THE NEXT WINDOW" Once at the pickup window for some reason we were handed a #3 meal. The lady at the pickup apologized and gave us the right order. Unfortunately the woman at the pay window didn't give us a receipt so I have no clue what her name was as her name tag was not visible. She needs to be fired for her lack of manners and poor service. read more

Worst customer service. When I ask for ketchup, the manager was really rude and threw the it on my friends food tray.

I went to this location this morning and picked up some breakfast. When I pulled up the window the cashier just stuck her hand on for my payment, didn't even turn to face me much less say anything... Like my total.... After running my card (without looking at me still at this point) hands me my bag the same way. And then my coffee and steps away to leave the window. I had to call her back for cream and sugar. She did not say one word the whole time, or even look at me. Slowwww moving breakfast line and bad customer service. read more

Slow My order has been right each time but they are just so slow no matter the time or day I've been there read more

avoid. apparently this is the only mcdonalds on oahu that does have $1 any size soft drinks.

I'm a regular drive thru customer. We decided long ago to stop dining in. Tonight we decided to dine in instead of driving to Aina Haina. Big mistake! We waited 10 minutes for the first part of our order. Normally that wouldn't be too bad except that it was sitting in the tray behind the counter for 5 minutes. Someone finally added the fries and passed it out to us, less my crunchy chicken club sandwich. I was waiting near the counter for my sandwich, but someone brought it to my wife at the table after 17 minutes. It was nice and hot, but my fries were not by then. It was chaos as there were so many people waiting for orders. Would have loved a McFlurry or Dipped Cone but decided it wasn't worth the effort. I would still use the drive thru for convenience sake, but Aina Haina will get my dine in business. Now if the AH location would stop buffing the floors at dinner time... Customer 267, Aug. 15 '13 (Thu) 20:04 Store# 24790 read more

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