We came in around 8:15pm there were two lines and they didn't move for 40 mins. The order speaker was broken they didn't take my order. Then 2 lines merged into one. Cars left because line was so long but I had 4 kids in car. Finally got to window the clerk was inexperienced and didn't know I couldn't order from speaker so I asked her to take my order. It was nearly $50 I was a bit surprised and made a comment this is the most expensive Macdonald order I paid. Then it was Chaotic in line and food is not ready. That's when i realized she charged me for the 2 waters almost $7! By now it's an hour since I started waiting and I went back to the window to get a refund and she told me it should have been clear. That's when I got more irritated this is MacDonalds! They offer dollar menu for low price food, why would they charge customers $3.5 for water? I was always offered free water and I didn't even know they sell bottle water in Macdonald!! Then I have been there over an hour, we waited longer, they didn't do what we asked. By then I was just so frustrated I drove off. I have never had such bad experiences with a Macdonald. I would not go back but want to warn others. Seems like the rest of the reviews reflect poor experiences as well. Drive to the next one it's not worth it here! read more

I went to this McDonald's and ordered food, and I took a bite, and nearly choked on a fingernail. I went in and took the fingernail and the ticket to speak with a manager and what she proceeded to do was parade employees in front of me showing me their fingernails. She only brought two out of the entire employees out in front of customers to show me their fingernails. There was never an apology issued . Prior to that I ordered two separate orders : burgers and french fries. For the order of french fries it took 20 minutes to get them . The staff behind the counter, got one lady's order wrong four times and then the manager snapped and said rude things when she walked away . This was the same manager that proceeded to parade, her employees in front of customers saying that I didn't almost swallow and choke on a fingernail. A simply apology might have made the situation better. This staff needs some serious training. read more

See all

always gets my orders wrong. they get mad of me as if i get the order wrong. workers are annoying if you have to give them a talk. most time i go here it takes me 15 minutes to get my food and 9/10 times its wrong. infact im here now and have to remind them of my order. only thing thats good is the food read more

I called one minute before closing time and the dude called me a bitch ass. I was not happy because I was about to order some food because me and my friend were hungry at 11:59 pm read more

Back again here. This always seems to be our Boston area Golden Arches. Very few employees yesterday. My guess is the staff shortages elsewhere, are also occurring at this fast food restaurant. It took considerable time to get our food. On a plus note the employees working were kind, and this is one of the cleanest in the area. This one's new renovations make it comfortable. You can order from the annoying touch screens, which I absolutely do not like, or go the traditional route. Food came out piping hot. Was satisfied with the meal here, as this again was our stop off on a annual New England pilgrimage. It's right off of the highway. For convenience that's helps a lot. read more

McDonald's - the front of the restaurant - Fast Food Near Me - Hanover, Massachusetts

The service wasn't very good and it was pretty dirty in here The seats were poop and i pooed myself twice this bathroom trip was not a good one. I felt like smearing it all on my own bathroom that would be how similar this is to McDonald's bathrooms also it was so slippery. I almost ate shit in the bathroom literally all in all a very shitty experience. read more

The lady working here one forgot my sauce and got angry when I asked for some, and gave me a medium coke and got mad when I asked for the large coke I ordered. read more

Absolutely disgusting. I ordered a 5 piece chicken nugget meal for my daughter and found a portion of a chicken nugget bit into, along with a long blonde hair. Service workers were unapologetic about the situation and did not give me a refund. DO NOT COME HERE. read more

Ordered a McMuffin and a coffee and got what I paid for...fairly clean restaurant. Quick too

It gives you wrong meals They don't pay attention to what you ordered and don't even apologize read more

Very updated store. Cool table that lights up. It has those stations you can order your food on. Is dirty. They bring the food right to your table. The fries are good. Nuggets are eh but good. Neat seating area. Light up table is really cool. Meg liked the fries. Coke was good but sprite was eh. read more

McDonald's - Light up table is sick - Fast Food Near Me - Hanover, Massachusetts

Hit up the drive-thru and the wife ordered a cheeseburger - only ketchup - and a large fry. We got home to unwrap a toasted bun, with a smear of ketchup... and nothing else. Touché, literal-eared McDonald's staffer who chose to forgo both the burger and the cheese of a cheeseburger; touché indeed. At least the Norwell location has two lanes to mess up orders. Ugh, somebody tell Ronald his empire is burning. read more

We drove up to the drive thru window ordered a hamburger and a child's size coke for my grand daughter drove away and noticed no ketchup, no mustard and no pickle on the hamburger just a plain burger............ read more

I am very disappointed in this mcdonald's i don't know if this was supposed to be a funny (not funny) joke but they gave my brother in law only one side of the bun on his sandwich (see photo) read more

McDonald's - a hamburger wrapped in yellow paper - Fast Food Near Me - Hanover, Massachusetts

I know it's McDonald's but wow... we literally ordered a single order of large French fries and they made us pull up to a reserved drive thru numbered parking space and waited 10 minutes. They then proceeded to bring the wrong order. I had to go inside lol. Shut it down! read more

I went for the second time and they are very rude they rush you and very mean. Some people won't where gloves and won't give me a wave back. The one star is for the food because the food is good. read more

Sat here, my entire lunch break and never received my food. Eventually I just asked for a refund so I could go back to work. Now I'll have to go the rest of the day without eating lunch. How incompetent can you be McDonald's. You're job is not difficult! read more

I did order but don't have my food then they send someone don't know english to talk will me and finally I still lost my money. bad store

Very slow service, bad management. I ordered a take out and waited 15 mins for my food.

If I could give it zero stars I would. I understand it's McDonalds but this place is ridiculous. Employees are totally incompetent. Ordered a sausage and cheese biscuit, got a sausage and egg biscuit. Ordered an egg McMuffin, got a sausage and cheese McGriddle. My order had 4 drinks, I asked for a tray and the employee just looked at me dumbfounded. It's every time with this location. read more

Got the wrong order twice we ordered two cheeseburgers and a hamburger the first wrong order was a mcchicken sandwich the second wrong order was chicken nuggets read more

Went through drive through today around 1 pm. Ordered a 6pc happy meal, large 2 cheeseburger meal with large frappe and a large deluxe quarter pounder with cheese meal and 2 packs of cookies. We pulled up paid and pulled up to the next window. When I received the meal the fries were cold. Only one pack of cookies and the large deluxe quarter pounder meal was rang in as a med bacon quarter pounder. I probably wouldn't have got on to complain but the quality that the sandwich was put together with was poor. There was 2 tiny pieces of bacon with a couple onions and a mess of ketchup all over it... I called to to complain and explain a similar thing happened a few weeks ago and they took my number and said that there was a sandwich for me the next time I came in since they forgot one. They offered me the same deal today and when I said there was a sandwich for me already they informed me that there wasn't anything noted. At that point I hung up the phone. Im disappointed at the service and quality of this McDonald's. I paid 27.56 for lunch of poor quality. I know it's McDonald's and quality is hard to find but it's hard to justify spending the money there when there is a twin lobster roll deal down the street at squires for half the price read more

If you are reading this, I have to ask you... how good do you think it's going to be? It's McDonald's - it is what it is! Food - decent. If you are starving and you're driving on Rte 3 in MA (N or S - you can access from either direction) - go ahead and take the ramp @ exit 13. There are many options - and this is one of the cleaner, quicker options! read more

Ordered a big mac. Got one with no meat. Can't even make McDonald's flagship burger. I paid the money, got no meat, and had no lunch. Thank's guys. You lowered the bar yet again. read more

Not that they would care to read this because they're that type of people, but I just had terrible service at their drive through. It's not so much the quality of the foid, but how it was given. So, I order the chicken mcnuggets and a smoothie through the speaker and pull up to the first window. The first girl asks me if I ordered a Happy meal. I told her no. She then goes away from the window and takes more than a few minutes to get back. The meal was 7.86 dollars. I gave her 10.86 dollars because I needed the bills. She looks at it and asks me if I needed a receipt. I said no and she hands me back 10 cents. Before I realized that she short changed me I have already pulled forward. When I got my bag at the next window, I told them I was short changed. That person just stood there like she didn't understood. I repeated again and was met with the same deadpan stare. I finally parked my car and grabbed the first cashier to notify my situation. After a few minutes, he comes back with a dollar and 10 cents. I had had enough and left. That was around 1 or 2'ish. I am still miffed and shocked by today's occurrence. I will be filing a complaint directly to the manager at some point tomorrow. If anyone goes to this particular McDonald's, be aware that these kids will short change you if you are not paying attention. Always ask for the receipt when dealing with these uneducated teens. read more

I come here often, but the staff working this morning were incompetent and rude. I ordered a sausage biscuit with cheese, no egg. I do this all the time. It's a regular order for me when I have breakfast. I checked the order before leaving, and found it didn't have cheese. When the woman at the window was notified, she rudely repeated that we have to pay for the cheese as if 50 cents for cheese is impossible for me to pay for. I know that the cheese is extra. That has nothing to do with the fact that I want cheese on the sandwich. Then, she got the guy taking orders to come argue and try to tell me that I ordered it without cheese. First off, if the sandwich already doesn't come with cheese, why would it be necessary to order it without cheese? Secondly, how are you going to tell me that when I order my sandwich WITH cheese, NO egg all the the time? Have some manners and don't argue with customers . read more

Just a drink order. One large sweet tea. Repeated back. Twelve minutes later with one car in front of me received drink. Drove away. One large UNsweetened tea was received. read more

If I could give this place zero stars I would. Every time I go there food is cold. Got a double cheeseburger tonight and it was so cold that the cheese was still two solid piece is not even slightly melted. When I went back around drive-through to tell them and to get a new one The manager told me that it had been 10 minutes. And I said that's because when I came back around there was four cars in front of me in the drive-through. And she just sat there and looked at me. So basically she was saying because I took so long that's why the burger was cold. Hello the cheese wasn't melted to begin with that means it was cold when you gave it to me duh!!! Gave the cold burger back to her and said forget it and drove off to Wendy's. They owe me $3 so I hope the manager feels like a piece of crap for screwing me. read more

I went to mcdonalds and purchased 2 Oreo mcflurries. One of which was missing the Oreo. The other didn't satisfy my needs. I am utterly disappointed in this establishment. They also took 10 mins to even take our order and the frappe machine was "broken". I don't recommend this place at all!!!!!!!!!!!! Also they didn't even give me a receipt. I even gave them a generous tip. I wouldn't have if I had known the product would turn out this bad. read more

Good as far as fast food. Honestly I eat McDs maybe once a year and This place is the freshest and best tasting around here.

Hello, I came to this location at 9:40 PM after a hard fought soccer match with my friends. I came here looking forward to getting an ice cold frappe! The service was horrific! Nobody spoke English here, and I was charged for something i didn't even ask for! Plus, the drive thru is confusing as all can be! something has got to change here because I sure as can be will never I repeat never be back at this location. my brain actually hurts from this visit because of the idiocrasy of your employees! read more

not going to lie this place sucks dickhole. i went thru the drive thru and they didn't give me me full 20 piece chicken nuggets so i went inside saying i didn't get them and brought my receipt and they still didn't give me my other 10 piece this place is a piece of shit read more

My husband and I ordered 4 lobster rolls today at drive through. So disappointed! We came away with a $36 bill, plus tax. The rolls were not buttered. Lobster salad smeared on HALF the roll with mostly lettuce. What little there was of it, was good but certainly not for that price. Not a traditional buttered roll. Wow Why did they bother to bring their lobster rolls back? read more

McDonald's is at the bottom of my list for fast food, or any food for that matter. It has the advantage of having some of the cheapest food available anywhere, so if you have not eaten in six days and only have a dollar on you than maybe McDonald's is a reasonable choice. On any other day, stay clear. read more

i went to McDonald,s to day 2-3-17 service was very slow food was cold place was very messy but clean i dont eat fast food very often other McDonald,s have better service and has better food read more