The service is great, kids in drive though are always friendly always attentive know the products and have never had a problem with food or service. read more

The service is terrible they forgot my straws twice and the food took 19 hours. overall bad expirrnve. only good part is the food.

Stopped here for a quick lunch before an afternoon of early Christmas shopping at Legacy Place. The cobb salad was delicious and very fresh. Despite many diners in the restaurant, the line moved quickly and was very organized. I was pleasantly surprised, usually fast food is not something I eat. I definitely have a different impression of the chain. Being a health care provider, I am always aware of cleanliness and was impressed overall. read more

This is the first time I have ever written a review. When I walk in the door of the restaurant, it's like I'm visiting family. Anthony is the nicest boss I have ever dealt with and he treats me like a queen. Also, I have gotten to know a lot of the staff and they also treat me like I'm someone special. The food here is so good. I come here at least twice a week and it's always such a wonderful experience. read more

There was a feather in my sunjoy when I took the lid off to eat the ice................. AFTER DRINKING IT

still LOVING this chic fil a! food is still amaze! just wanted to update quick because they actually responded to my review!!!! i expressed my worries about the amazing employees standing outside in the weather conditions!! AWESOME RESPONSE FROM CHIC FIL A!!! most people wouldnt even respond!!! EASED MY WORRIES!!! 100% they are all EPIC! 5 stars. also switching people out from inside to outside is so innovative!!! read more

Service was fast. Food was correct and hot. Cashier was polite. What more can you ask for?

rude boy that took order. also they must have a grudge against putting a large fry in my large fry box read more

Chick-fil-A - This is blasphemy - Fast Food Near Me - Hanover, Massachusetts

i called this place and my friend ordered a chicken burger and extra large fries and ketchup and the cashier threatened to call the police on us 1 star read more

Excellent chicken breast sandwiches of various types. The time I had the original, waffle fries and a half and half. Also a great chocolate shake. While it's not cheap it's good. Their service is excellent read more

while visiting Hanover, I ordered 5 pc nuggets for my grandson and got 3 1/5 only ! They obviously do not know how to handle the crowd Never again !! read more

Chick-fil-A - Check your nuggets !!! I ordered five for my grandson and only got 3 1/4 - Fast Food Near Me - Hanover, Massachusetts

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Drove 25 minutes one way because we were craving Chick fil A. Ordered 2 of the new BBQ bacon sandwiches, original chicken. Get all the way back home to realize we were given grilled chicken. Waste of time and money and still hungry as the sandwich was not edible. read more

The service was fine. The food was pricy . I got a grilled chicken sandwich meal and it was $12 something. It was nothing special. The chicken was rubbery looking read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - Hanover, Massachusetts

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Brendan was a very friendly guy and he had the best service. I could just tell right away he was going to be a go to man to satisfy all my needs. read more

Really gone down hill. Food quality hasn't been up their brands usual standards. Last three orders to go have all been incorrect. One salad without chicken, the next order missing a sandwich, and today they put cold shredded chicken on the Cobb salad instead of the grilled nuggets. Go to a lot of Chick fil a's and this location for some reason lacks in service and food quality. There are better alternatives. read more

Food is good but drive through children were really off putting, loud and weird. They were yelling at each other and talking about us like we weren't able to hear them when we clearly very much could. read more

I ordered my chicken sandwich without pickles. Took a bite and had a strong pickle juice taste. Lifted the bun and found half a pickle. They just tried scraping it off. Waffle fries were underdone and soggy. Chicken nuggets chewy like rubber. Absolutely terrible. read more

Worst Chick-fil-a in the entire country and I have been to over 50! 1. Filthy. No one cleaning. 2. Parking lot is too small and the drive thru line snaked though the parking lot making it hard to enter or leave. 3. Order inaccuracy. Made multiple mistakes. Wrong food, missing items. 4. They game the system and close out orders before they are complete to increase their metrics...then forget to deliver food to your table. 5. "My pleasure"...Not once. I interacted with 7 people in total including 2 managers. Zero "my pleasures." read more

PSA: Check your order before you leave! Living off the brand equity of the franchise. Check your order before you leave! When you place an order it seams as though that is just a suggestion for the person bagging the actual order... you are getting whatever they throw in, yes I said throw! Wrong orders have been given to me the past 4 times I have visited, all of which were not busy hours and I am one of two cars in the drive through. Never had problems with actual food quality when it is actually correct, they just can not seem to get the right food to the right people. This location is like an SNL parody of an actual Chick-fil-A. Buyer beware. read more

Really disappointed in this location. Have had a few instances in the past where the order is wrong but lately they had been good. Tonight we order online, show up to a busy drive through as expected. A few teenagers working the drive through are incredibly unprofessional and are screaming and yelling that things are "mad sus" and talking and complaining about some guy names Billy's order. I was a teenager and I've worked fast food. I know you joke around and talk crap. But this was incredibly loud and immature and unprofessional to do in front of patrons. They gave us pull ahead to a take out slot because it wasn't ready, which was fine. We ordered grilled nuggets, fries, a chicken sandwich and some drinks. We get to our location to eat about 10 minutes away and my drink is empty and my cup holder is full of root beer- there was a hole in the bottom of the cup. They forgot my boyfriend's Polynesian sauce even though he asked for extra and they didn't provide silverware with the grilled nuggets so we ate with our fingers. I'm normally pretty patient with fast food but this had too many strikes in one visit. read more

Literally the worst chick-fil-a I've ever been to. Every experience elsewhere has been lovely but this location is awful! It was our first time at this location... We came on a Monday night around dinner time and we went to the drive thru.. it was practically empty. The first employee we encountered seemed like she hated her job. She didn't have a great attitude nor did it seem like she wanted to be there. Her first words were "can I take your order?" We were informed by her to check in with a girl in a grey hoodie. Upon approaching all she said was, "first window." Again, not the chick-fil-a attitude we are used to. Finally at the window, we were greeted by "spicy chicken deluxe, fries, sprite, 12 piece nuggets, and Mac and cheese?" We confirmed... we weren't very pleased with her spirit either.. she gave us a medium soda and when I questioned it and informed her we ordered a large she fired some attitude, "that's not what it says here." I wish the lady we ordered with gave us our receipt... but I wasn't about to cause a scene over a medium vs large although we paid for a large... later we hear on the walkie "they ordered a large fry and large sprite," we found it funny that she still didn't correct herself or apologized for being wrong.. we still left with a medium soda. We ended up pulling over and ate in the car... come to find out my sandwich still had pickles in it when I clearly asked for no pickles. The fries had no salt and were super cold. I asked for chick fil a sauce and ketchup and none of that was in my bag. The Mac and cheese had a weird smell to it. The "sprite," tasted so watered down. Enough was enough so we finally went inside and asked for a new soda because it for sure didn't taste like sprite. The director assisted us and told us it's the machine that's bad. If you know it's the soda machine that is bad why is this still available to customers? He poured our "sprite," out and refilled the same cup with "sprite," this time half way and it still tasted like water and fizz. To conclude, this was the worst experience at any chick-fil-a yet. Literally was a waste of money. Normally at every other chick-fil-a I go to, their lines are ridiculous but this one was nearly empty... there is a reason why especially during prime time. Terrible food and terrible customer service from all four employees we encountered which includes the director. Save your time and money and head to another location or find an alternative restaurant. read more

Chick-fil-A - ows french fries in a paper bag - Fast Food Near Me - Hanover, Massachusetts

I was in the drive thru and I had a promotion code for a free brownie and they did not apply the coupon so I had to pay for it. Not only did I have to pay for it, but they didn't even give me the brownie read more

Chic fil a is what makes my good days better but today is my bad day worse. Half way though my Sandwhich and I realized how pink the chicken is. I can't even finish it now. Definitely going to get food poisoning read more

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Reading reviews for this location, I get the sense a number of bad reviews were placed when this location was opening. I've been a long time Chick fil a booster in Atlanta, LA and Chicago areas. The key to a great experience is the franchise owner. This rating is specifically about this location, not about the chick fil a menu. The owner here clearly has a plan for the absolute onslaught of popularity in this location. The place is always mobbed, but amazingly, they have hired and trained a battalion of energetic employees guiding you into the location, taking your order in person in drive thru, guiding through pickup. When I come over here, I'm truly amazed at the efficiency and friendliness along with the good food. I've been to enough suburban locations to know a bad one (including Brockton). This one makes the cut. read more

Even though there's a long line every time I come here, the service is still AMAZING. They get everyone's order done efficiently and quickly. I really appreciate all that they do. And most importantly the food is always just as amazing. Love the food here it's unlike other chicken places read more

Food is great and fresh, but the wait to order through the drive-through is outrageously long all the time. My suggestion would be to place the order on the app and pick up in the restaurant. read more

The other day I got a 8 piece chicken nugget from chick-fil-a and my dog had not been feeling good lately and did not drink water for a week. We decided to give him one chicken nuggets to see if he would feel better...... INSTANTLY YOUR GUYS CHICKEN NUGGETS CURIED MY DOG!!!!!! so I wanted to say thank you so much and now he feels so much better and is drinking so much water just because of your chicken nugget. read more

When we lived in NYC CF had just opened their first Midtown restaurant. We love the chicken sandwich, so after moving to Mass. we wanted to go back. Huge disappointment. I Had spicy chicken sandwich, it was not crisp, a bit soggy, to spicy for my taste. My partner had regular chicken, same, not crisp, kinda oilie. Forget the waffle fries, they are soft no taste. That's the end of the CF experience. Try Popeyes next time. read more

I mean they already have a 2.8 rating if you need any more assurance not to come here take it from me! not only was I refused service from a waitress, the manager came and doubled down! it pains me to even leave this review because I am a CFA addict. However if you could visit any other CFA I highly recommend it! read more

Ok, when I went there the service was pretty good. I wanted a spicy chicken sandwich and it was amazing and wanted another. The Ambiance was great and I loved it a lot. read more

My first time going to this Chick-fil-A in Hanover after awhile going to the other two fast food places you want a change I walked up to the counter I got a number #1 which consisted of a chicken sandwich, curly fries and a drink for $8.87 with tax the service was fast I got the meal within a minute I do understand they also bring the food to your table after the meal I got a vanilla ice cream cup for $1.44 with tax yes I will be going again. read more

Just opened today and line was about 2 hours long. Workers did a great job managing customer and food service through the drive thru line. Managers did a great job facilitating and keeping the line moving. Food was fresh and hot. Can't wait to come back! Great location too. read more

Chick-fil-A - Workers waiting on customers in rain on opening day. - Fast Food Near Me - Hanover, Massachusetts

This chick fil a location is outstanding!! Always fresh and delicious and the staff is so friendly! Absolutely spotless dining area! The manager is super eager to help and solve problems. read more

Best service I've ever had, there was a worker named Philip who made our day he deserves a huge raise!!!!!!

Ordered the Chick Fil-A Chicken Sandwich at the Hanover location. Worst ! Think they put a little chicken in the Salt. The Sodium level was so high one sandwich would give you 6 months. Really serving unhealthy food for owners who profess to be Christians. Could not eat it and it was VERY expensive. Would never go there again and would never recommend it at this or any Chick Fil-A location. read more

this location consistently forgets strass, forse, napkins, and food in your Mobile/Drive Thur Order. After about 5x missing something I called an spoke to a Manager. (I understand they are busy) BUT, at some point these employees need to ensure the customers Order is correct with everything they need, BEFORE giving them their Order in the Drive Thru Window, bc the Customer has NO POINT of Re-Entry to get what was forgotten without having to Drive back bc they got home and noticed these items misssing. I truely hope ay some poi t this Location and every other Location IMPROVES their Service, bc we Customers Pay for our ENTIRE Order way before you give us what we paid for (or not in most cases). Id give you a way better Rating IF you just took care of the Basics well, like Forks, Strasburgo AND NOT forgetting items in the Order, bc honestly since we all PAY for our Order we should get all of our Order, bc your forgetfulness is gett8ng way out of control here.​​​ read more

Normally don't have issues with this place, maybe I went on a bad day or something. I ordered a medium fry and it was half full, coke had a weak taste, the sandwich was fine. read more

Chick-fil-A - Half full "medium" fry - Fast Food Near Me - Hanover, Massachusetts

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Very disappointing compared to other locations are visited. For whatever reason, you're not allowed to leave any reviews on Google about this restaurant which is very suspect. Food quality was poor, as was the customer service. read more

Order accuracy is a big problem at this location, especially during peak hours. Just spent over $40 ordering for the family and didn't get 25% of the order. Completely failed to deliver a sandwich meal, and the salad was wrong. Extremely limited parking makes it nearly impossible to check your order for accuracy before leaving the premises. read more

it was amazing. this nice man phillip was great and very sweet. its my first time being at this chick fil a in hanover and it was amazing. food came almost immediately. 5 starss read more