Wow. My first fast-food experience since the whole Covid-19 shutdown. I went in with low expectations; so low that it didn't phase me a bit when the employees told me that I still couldn't eat inside the restaurant. But this Burger King surprised me. It used to be great, then it entered into a period for the past year or so where it was average. However, today's experience was fantastic. The food was hot and delicious. But there's a different vibe in there now. Five months ago, it was depressing as heck to eat there - and that was when people were sitting in the dining area and eating. Today with no one in there, the employees were fantastic. Credit for that rests with the manager Taylor. You'll know her because she has purple hair and has her brother's name tattooed on her left forearm. Not only was she great in my interaction with her, but also I witnessed several interactions she had with the other employees, and she's exactly the kind of steady presence that businesses look for in their managers. The workforce has also become diversified. It used to be almost exclusively Brazilians working there, but now there are also Haitians, Latin Americans, and Asians. I think if the world could see how well it works at this Burger King, it would remind people of how a peaceful melting pot of ethnic groups is key to thriving in life. read more

Needed a quick stop on our way back home. Sadly we stopped at this location. Overcharged. Food was not prepared as asked. It was all cold. Fries, if not for the salt, would have tasted like cardboard. I asked for pickles on my sandwich but instead, what I think was lettuce, was added. I worked at BK as a teen and it was pretty good. I will never return. Threw away most of the sandwich and fries and drank some of the soda. It's sad this crap is sold as "food." read more

This Burger King made the best whopper junior that I have ever had, it actually looked like the picture! Thank you Burger King! read more

I ordered the sponge bob combo, they were charging me 16 and at the window someone there said it was wrong price and they were arguing at the window about the price and charged me 20 for the combo. I get my food, sandwich cold and had no cheese, tots were cold and they also gave me everything is a separate bag (as the picture from BK the combo should come in a pineapple box) and the drink was sour like it was expired or something. It was a drive through order and every time I went there the food was never good and I gave their last chance because I'm pregnant and the picture of the food looks amazing. The only good thing was the strawberry pie. read more

So, I just dove into Burger King's new Philly Melt, and wow, it's like they put the Liberty Bell on a bun! Juicy beef slices, gooey melted cheese, and sautéed onions and peppers create a flavor explosion. The service was quick and friendly, and the restaurant's vibe was clean and welcoming. This sandwich will have you dreaming about your next visit before you've even finished the last bite. I'm definitely coming back for more--probably tomorrow! read more

Burger King - Front Register - Fast Food Near Me - Rockland, Massachusetts

Whatever you order is always going to be cold and never tasty. Service is even worse, unless you'd like to be called names by the employees, don't go there. read more

Good food . Great staff.. even better friendliness.. goes along way even if my food was wrong .... maybe I did want a whopper Jr.... I'm not complaining read more

I'm not sure if the man at the cash register is the manager but no matter his position he needs a raise. This man went above and beyond to assure my family and I had a joyful experience! Best Burger King I've ever been to thanks to the wonderful staff. read more

If you in the mood for Burger King, this is the only one i suggest you visit on the South Shore (Rockland) The girl at the register greeted us with a big smile, we gave our order, she suggested 2 chocolate chip cookies for a $1...why not and they are good, she cleaned off our table then I saw in the back grill area where the manager was sweeping lightly picking up ff etc. they are always doing things not just standing around. Our food came out fresh and hot and yes the fries filled...A+ definitely 5 read more

Awful. I've been to some bad burger kings and this is the worst. They should be ashamed to serve you the food that they do, keep driving and avoid this place. Fast food is expensive enough, you don't need stanky ass cold food and half filled flat drinks. read more

Ugh. This is always a bad experience. Forced to stop here with little other options. Employees didn't look happy and the food was cold. Wish I was at Five Guys! read more

OMG SAVE YOURSELF AND GO ELSEWHERE ... Stood in line for ten minutes never moved .. went to drive thru and same thing.. customers waiting walking out at lunch rush unable to waste their time on fast food for their lunch because not enough time to order never mind eat... two employees ..YES TWO WORKING THE WHOLE STORE.. finally we get to window leave go home and boom someone can't count A 10 pc. Nugget is 10 pieces not 6 or 7 in each pack ‍‍‍ Whopper plain cheese only doesn't have everything on it and no cheese ‍‍‍ The manager she clearly dislikes her job not one hi, thank you nothing I mean no communication Head to McDonald's up the street so much more worth it and fast and friendly read more

Extra ketchup means more ketchup not no ketchup, you will get extra stars when I get my extra ketchup. You have been put on notice BK Lounge. Bad service. read more

This experience could have been a 1-star, easily. Multiple cars waited for quite some time before anyone even came to the drive-thru speaker, then car by car, filed through and placed our orders. For me, a spicy chicken JR and a value fry. When I finally arrived at the window, the cashier said my total was $11+, when my order was only a little over $2. I politely corrected him and told him what I ordered, to which he gave a new total: $8+. Again, I gently reminded him of the items and told him it should be a little over $2. Finally, the amount was correct. I waited at the drive-thru window for-- no joke-- probably 10 minutes, before he pops his head back out and explains that they're short staffed and the cook hadn't dropped fries in the fryer. Would I mind some onion rings instead? Sure. No problem. "What else did you order?" A spicy chicken JR. Several more minutes goes by, he hands me a huge, heavy bag. Inside are multiple hamburgers and the onion rings. I'm all about karma, so I let him know that this must be someone else's order, and attempted to hand it back. "What did you order again?" The spicy chicken JR. Several more minutes, finally a chicken sandwich is given to me. He tells me to keep the burgers since I waited so long. And he gives me a large drink, too. So I got 2 pretty hefty burgers, a large order of onion rings, a chicken sandwich and a large drink for a little over $2. I appreciate this guy working hard while short staffed, and making amends to his customers. Problem is, it still wasn't a spicy chicken sandwich. Sigh. read more

Someone need to teach the employees there how to properly cook their specialty chicken sandwiches. I've gotten 3 in the last 6 weeks and every single time the chicken is either cold or barely warmed. Fortunately the patties are pre-cooked and all they are doing is microwaving them, so it's not undercooked. But it would be nice to eat a a chicken sandwich that's a bit more than cold in the middle. Literally :30 more seconds in the micro would probably do it. They are probably just hitting the wrong setting. read more

Bumping up the stars. These guys have really gotten it together. There are new staff members behind the counter. Fast, efficient and polite. They don't give you a hard time if you want an additional BBQ sauce for the fries. The food now actually tastes good! Fries are hot and well seasoned. Way to go BK. Looks like the King does actually care. read more

Burger King - a man wearing sunglasses and a crown - Fast Food Near Me - Rockland, Massachusetts

This branch needs improvement. I've been here twice with a similar experience. Pros: clean, modern interior. Flat screen TVs to entertain kids. Friendly & polite staff. Free public Wifi. Cons: poor organization. General confusion and chaos behind the counter. Takes a long time to get food. Repeatedly got the order wrong. Food is mediocre compared to nearby fast food competitors (and other Burger Kings). There is a lack of the advertised flame broiled flavor on burgers and the burgers are overly sauced with ketchup and mustard. The toy in the kids meal was weak and not worth getting. read more

Help! What is going on with my favorite burger place? I have been to many local Burger Kings and the quality of the food has gotten progressively worse. The burgers lack flavor, thank God for onions. Please Burger King executives, correct this situation or plan your closings! read more

Food is typical Burger King fast food. Nothing more or less. Service inside is standard. The Drive-thru on the other hand is something else. Bring a book to read because even with just one person ahead of you in line, you are looking at a 10-15 minute wait...maybe even more. If you see any line at the drive-thru, then park and go inside for order to go. read more

Burger kings food is good but they aren't open in the morning hours cause when I went on a family trip with my parents once we went I the Burger King in Hingham and they were closed really early in the morning read more

925 pm I went inside, didn't see anyone, went to the bathroom, came out waited for 5min at the counter no one around. Then some guy starts yelling at me from outside saying no one's allowed to be in here "no more" while smoking his cigarette. I said the sign says 10pm, he said oh ya well the coke machine is broken so I'm closing the dining room you have to go through the drive through. Then seeing someone pulling up to the drive through he yells across the parking lot still smoking saying "what can we do for ya!" As he runs toward the car, mind you he's in a bk apron and other customers are trying to walk into the dining room. I won't be going through the drive through or coming back here. FYI bk you should be a bit more selective of your staff if your going to raise the minimum wage, this nonsense should not be tolerated by management. read more

We ate here the other day. Wow was it good! The fries were nice and hot with ample salt on them. The burgers tasted so good for a minute I forgot we were eating at a Burger King. Best thing though was the Oreo Shake. Nice and thick it takes several minutes to drink it. Service was fast. Would definitely eat here again. read more

The service is really bad. I waited 20 minutes for my food as well as everyone else. It looks like only 2 people making food and priority is the drive through. The person at register is not even greeting or apologizing for long delays. They are working hard but very short staffed and not trained for good customer service. read more

You up sold me two cookies for $1 yesterday and I thought yeah that would be great! I drive back to work sit down open the bag and they aren't there WHAT THE HELL? Yet you guys what $15 an hour SMH ‍ read more

The people here were so nice. I just barely dodged a 20 minute wait at the market st location nearby and the people here were pleasant and wonderful and extremely fast. read more

New years day NO BEEF products got cold chicken and fries to go Shit went in the trash BAD place

Left a work event and saw that this location was open until midnight. Drove up to the drive through at 11:20 and the worker inside said "uh, we're closed". Wonder if she's getting paid to work until 11....won't be back. read more

Probably the most dreadful fast food experience ever!! All the staff are in the dining area eating when I walk in and when they saw me I could tell I ruined their day because now they have a customer and have to actually work. I order my food and my chicken sandwich looked like it was dumped in motor oil it was so greasy and over cooked. I'm guessing it was cooked hours before I got there and they just heated it up again. The guy in the back making the food would look at the order screens and get really upset with what he had to make. At one point he picked up something off the floor (gloves on) with a sweeping motion and threw it away. Never put on new gloves and went right to the onion rings to complete a drive-thru order. The kitchen floor looked like a piñata of condiments, bread, beef and chicken exploded on it. If you don't want the Norovirus please stay away from this establishment cuz I'm willing to bet you will get it. read more

How is it possible that the same problem occurs EVERY time?!? When ordering a "plain cheeseburger" it's simple: Bun, burger, cheese. NOTHING ELSE. When ordering a plain bacon hamburger - again - simple: bun, hamburger patty, bacon. NOTHING ELSE! After 1 visit resulted in 3 remakes I actually gave it another chance. Second visit only got 1 right. It's not rocket science. Listen. Pay attention. read more

I have actually been here a few times in recent months and I nave got to say I have not one single complaint. The staff is nice, the food was fresh, and though it isn't the busiest BK in town, the place only ever has maybe one dirty table at a time. I have however heard of the mens room at one point being awfully filthy. My fries have always been amazing, so it's good in my book! read more

If your in this area keep driving 2 seconds to mcdanks!! My boyfriend and best friend and I came in at 9:03pm, we stood in line the only ones and waited to get our order taken for 20 minutes. We watched multiple walk in and walk out. At 9:35 the woman working rang up 3 more people and they walked out with in minutes. Then the woman had the audacity to accuse us of already getting our food. First of all who sits in a BK for 45 minutes for no reason, not me. 10 minutes went by and after a confertation with the woman because she swore we got our food. After another customer vouched for us, she finally put in a new order. Maybe she thought we were just "kids" and she could have thoughts she could treat us like that but this is unacceptable. I've never been so bull sh*t in my life, I am 18 years old and I understand that you NEVER jump straight to blaming the customers!! I definitely will NEVER be going there again and neither should you. This site needs a negative star selectIon!!! read more

I'm here to defend BK too! It used to be really bad a couple of years ago...I never got the right food and things were always missing. I stopped going completely because it was a waste of time and money. But as of the last year or so they've really improved! They have really nice employees and they all seem to work efficiently. I've had great stops and no issues whatsoever. +1 more customer again. Great job :)! read more

This is probably the worst BK. in the south shore. My past two visits were in the evening and the staff treats you like they are doing you a favor by serving you. Im now here at 2pm Sunday and i ordered a sandwich and soda and somehow got charged for 3 sodas. No big deal, but as i wait for my food/eat. 3 people have come in from the drive through to get there order fixed and one guy came in a second time as his replacement sandwich was still wrong. As i am about to conclude this, a pair of ladies are trying to get a refund as they were too overcharged for their meal. The staff seems polite but they are not qualified to work here. BK, where to you get these people?? read more

This particular Burger King is one of the worst places I have ever been to. The employees are extremely rude and take forever, also the place is very dirty I would never go here again read more

rolled 8 minutes before closing. the guy was understandably mad that we ordered 40 nuggets at 10:52. he still gave us hot food and was so funny. his coworker was there and his window was open the whole time and hearing their cranky interactions made my night. 10/10. this is also my favourite burger king because the others make me feel unsafe. read more

This place was amazing. We stopped by on the road the staff was soooooo nice and lived our pets as much as us the staff was just amazing

It would truly be a waste of time to go through every reason why this restaurant is the worst one on the south shore. They need some serious help. I'm in the drive thru as we speak and have been for 14 minutes with one car in front of me. read more

I never thought I would give a 5 star review of a Burger King, especially when you look at the previous reviews of this store. The management must have changed because my experience here was otherworldly in how amazing it was. I was greeted by the GM Anthony and the assistant manager (I feel bad for not remembering his name) and I ordered the Triple Stack meal with a bottle of water. Anthony and the Assistant Manager were both very engaging and friendly, and the place actually looked clean enough for the Virgin Mary to eat at with pride. The meal had been given extra bacon aside from being made by someone in the kitchen who actually takes pride in what they do. To top it off, I had told Anthony that I walked here from my work for lunch and on my way out he gave me an extra bottle of water for free, saying "it's hot as hell out there. Take this." I never expected anyone to care for their customers the way he did, and I will definitely be back here again for more lunch breaks to come. Keep that management staff there, because they're phenomenal! read more

My farther and I own a small business and was doing work down in situate an hour from where we are from. We had to stay until the job was done. We finished around 11 at night on a Thursday. We were hungry so we got off exit 14 and saw a burger king. The inside was closed so we went to the drive through but the maximum height was only 8 feet 6 inches. We were in our box truck so we parked and I walked to the first window hoping to order something to eat for my father and I for the long ride home after a long days work. I got about 15 feet away from the window when an employee extremely rudely yelled out "we don't take walk ups, get out of here!" He then closed the window and walked away. So I walked up to the window and said "what?" He said in a mean rude tone " we don't take walk ups its company policy so get lost" I tried to explain to him I've been working all day, we're in a box truck and we just want something to eat. He said " I don't care". I then said " well you don't have to be an a-hole about it." He was stunned by that reply. I said " well now I know its company policy but you could of been a hell of a lot nicer about it." He thought he was the "Burger King", you know what I mean? Surprisingly he stopped and restarted the whole conversation by shaking my hand and nicely telling me that they can't take walk ups because of company policy and he said sorry. I said that I did feel a lot better and thank you. I walked away and went to McDonald's up the street. Bottom line it was nice of him to apologize but you don't talk to customers like that. He must of been cranky because it was 11:30 at night and past his bed time. Ill never go back there again. And I had the whole ride home to write this bad review. NOW I feel a lot better! read more

not only service without a smile, but got the order wrong! i ordered the 2 sausage rollup meal, and i got french toast sticks and potatoes, coffee was also cold read more