Went inside for a bowl and the person serving ignored my requests and handed me the bowl with sauces and sour cream all over the outside. Didn't offer to clean it or for a bag. Dumped an entire scoop of green chilli after I asked for a little. Will avoid this location. Second poor experience. read more

I visited the Hanover location last night and was extremely disappointed by the condition of the restaurant. There was trash scattered throughout the dining area and patio, and even the station with the forks, napkins, and other supplies was covered with garbage. The level of cleanliness was unacceptable. Management and corporate should take a closer look at this location to make sure proper cleaning protocols are followed. Customers should not have to navigate through trash when dining here! read more

I keep going back but never gets better. Staff won't look at you. Almost as rude as the Staff in Cleveland Heights. I see a trend

This is because after I left a review trying to mane someone help the team and customers with the silly hour long wait times in chipotlane they give a generic response to contact their auto response bot Pepper which can't help so the point is they just don't care. Your store seems understaffed , the kids are stressed and it's awful for customers read more

Chipotle Mexican Grill - The line - Fast Food Near Me - Hanover, Massachusetts

Awful, terrible,disappointing. Ordered a burrito, and three tacos. Literally no meat. Burritos was packed with rice; this just in chipotle now makes arancini! Tacos were sour cream and cheese. If your not going to make burritos anymore- then go away. read more

See all

The food was okay yesterday but my appetite was negatively affected by the state of the parking lot and restaurant. There was trash EVERYWHERE in the parking lot, outdoor seating area, and inside on the floor. The few empty tables had food all over them, and the trash barrels inside were overflowing. The employees were not friendly. I don't plan on going back to this location. read more

Chipotle Mexican Grill - More trash - Fast Food Near Me - Hanover, Massachusetts

See all

Not exaggerating when I say this is the worst Chipotle in Massachusetts. It's not only disgustingly unsanitary in there, but my order is consistently 20-30 minutes later than promised. Employees ignore you. They also don't put orders in the pick up shelves so you have to go ask for it, and it still isn't ready. Chipotlane is always 20 cars deep. I've also ordered delivery and gotten the wrong order twice. Stay away!!!! Im also calling the department of health after seeing the inside. Food and trash EVERYWHERE and employees with gloves on were cleaning tables then reaching into the chip containers and eating them. Gross. Chipotle's AI bot is no help either. read more

I don't even remember the last time I last had Chipotle! It was maybe 2 years ago now but I definitely don't frequent Chipotle as often as I used to. I remember every time I had gotten food from other locations, I would find worms and other insects LOL & other times, often would feel pretty sick after eating. I got Chipotle for a last min dinner meal since we were shopping in the area. It was packed, line out the door! The wait to order was around 35 minutes. I originally wanted a chicken quesadilla, however, was told that they only do kids quesadillas in store & only did chicken quesadillas if ordered for pickup via app. I ended up going with a burrito bowl with cilantro lime rice, chicken, pico de gallo, green sauce, corn, sour cream, and cheese. After many bad experiences with finding things in my food from Chipotle, I of course took some time to inspect the bowl haha. Each bite I made sure that nothing was moving. Luckily for me, I didn't end up finding anything and also felt fine the day after too. Seems like this location is pretty good with keeping the food clean! I thought it was cool that this location has a drive through pick up, no need to go inside to order! Never seen this before. read more

Chipotle Mexican Grill - Fast Food Near Me - Hanover, Massachusetts

See all

This place needs to go kick rocks and I should start ordering elsewhere. The door says 1045 open , placed on line orders early that said they'd be ready for 1050, and they are all saying wait until 11. Doesn't seem like they have any leadership here. read more

The food was very good. Good portions. And a very fair price for the food. And very clean when I was there at 11:30 am. Great service I do recommend coming. -Petter Smith read more

The absolute worst chipotle we've ever had! Not 1 of our 4 bowls was correct and we didn't get our sides

Filthy. Filthy. Filthy. Walked in to order takeout last week. Dumpsters outside were overflowing. Outside trash cans were overflowing with trash all over the ground. Inside even worse if that is possible. Trash and food all over tables and floor as wastebaskets were full. People actually left their trash on the soda fountain station. It was gross. I walked out. I called the Board of Health the next day and they reported the restaurant has been an ongoing problem for some time. read more

Chipotlane takes for ever to get your food. 20 minutes at the window past the order due time. Get half the amount you're supposed to. They also usually forget ingredients or parts of your order. Inside is disgusting. Food tastes noticably worse than other Chipotle locations. My bad for giving it any more than one chance. read more

we went to get a catering that was supposed to be picked up at 5:30. We did not receive our order until 650 and after asking the staff multiple times they told us that our order was being made, and it was not being made because we eventually asked them an hour into and they said sorry we just started it now after blaming us that we didn't actually make an order so this was a terrible I will not be doing it and the food was terrible and they tried to compensate by giving 1000 napkins which was not adequate for compensation read more

Don't recommend this chipotle, it is a complete mess. The wait times are ridiculous, they are consistently under staffed. This restaurant is also not very clean. I was also told they didn't have chips, when I stared at a hug bin of chips right behind the man at the desk ringing me up. If you want chipotle go to Derby st. Or even Brockton! read more

literally found a bug in my bowl. that's actually disgusting like do we not have food quality standards? read more

Chipotle Mexican Grill - Fast Food Near Me - Hanover, Massachusetts

I ate at Chipolte in Hanover on April 24 and developed severe food poisoning and had to be hospitalized. Do NOT go here. I've never been so sick in my life and I lost a day of work. read more

I gave Chipotle another chance after a string of bad experiences at other locations. Hoping the Hanover location would just serve me an acceptable meal, I received what you see in the photo. Absolutely ridiculous and unacceptable. Paying $11 for this while others that "chipotle hack" their order to receive a bowl that can barely close is the definition of inconsistency - and yes, they pay the same price that I did. You'd think if you got to the end of the line and these were all the ingredients you ordered and were ready to cash out AND it only filled half the bowl, the staff would be trained to go back and add some additional volume to fill the order and give the customers what they paid for. This is infuriating to me just writing this. I'll never be back, I hate this place. read more

Chipotle Mexican Grill - Burrito bowl, untouched. Just removed the lid and took photo. - Fast Food Near Me - Hanover, Massachusetts

I came here to write a review but honestly after reading the stories about the food and hair I'm disgusted. I found a hair in my bowl lastnight but ‍ hey we are human and it can happen BUT knowing this is common I just can't even think about going here again . My protein bowl didn't have very much chicken in it either. I will agree with the overflowing rubbish bins but I always do takeout so that didn't cross my mind to bother me. However, one should think of these things when deciding if filth in the restaurant area transfers to the kitchen . I have always seen the employees working really fast and they have been courteous to me. I wish I didn't read these stories... I'm scared now read more

Dirty asfuck, employees are rude, idiotic, and retarded. When I went in, there was trash over every table. Not a single table was clean. The food was awful and undercooked, and my friend was in the verge of throwing up. Never step foot in this atrocious restaurant and just go across the street to Chick-fil-A. read more

Rice was as if it was uncooked. It was tiny and rock hard. It made the entire meal inedible. When I contacted service they were very rude. First two times they said they would inform the store but couldn't do anything for me even though I could not eat my meal. Third time, I was offered a coupon and then hung up on when I asked for a refund. When I contacted a fourth time, I finally was offered a refund but they demanded I return their coupon first. So petty. I felt a negative review and was apologized to and told to contact them to they could talk directly to make it right. I did as requested and they said there was nothing they would do for me. The reply to the review for simply for show. Just a huge waste of time read more

Despite all the reviews posted, I'm here to tell you that recently the place has changed and the service I receive is impeccable. This is coming from someone who will go here 4-5 times per week. I'm serious I go in almost every single night to get a chicken bowl. The food has no issues I can't speak for any other meats other than chicken though. Every time I get the homemade lemonade and that purple drink which is absolutely fire, tastes like I'm in Puerto Rico. The people who serve me always have a great attitude and most times give me extra of what I want because of how kind they are. As I said this is recent and for the Past 3 and a half months yes 4-5 times per week and I have a absolutely no problems and only people who make my night. Sometimes have given me a bowl for free. I'm sure staff changes but the summer staff and people right now are insanely underrated. If you're kind to people they will be kind back we're humans were here to help eachother out. The place is clean, whenever I walk in at 9:50 pm they got 2-3 guys mopping and sweeping. I have nothing but good stuff to say about this jaunt so don't listen to all these Karen's putting 1 star ratings the boys at this chipotle hook me up. I feel like people leaving bad reviews are always looking for a tiny detail or reason to bash on this place because it isn't a 5 star restaurant it's literally a healthy fast food chain give me a break if there's a piece of lettuce in your guacamole. Crazy to me read more

Chipotle Mexican Grill - This is my chicken bowl I always bring home it's gas - Fast Food Near Me - Hanover, Massachusetts

This is probably the sixth time we've tried to eat here - never again. Hope we don't get sick read more

See all

This is the most disgusting chipotle I have ever been in. The employees seem to have no management and the food is atrocious. Not to mention that if you decide to eat in the restaurant that you will be doing so next to overflowing trash cans. Other locations in the area are much better and cleaner. Tread lightly here. read more

Are you out of your minds? All "digital?" I tried the scan and the link was broken. So I asked the staff what to do and they went into this long response about turning off "wi-fi" settings blah blah blah. I've been a customer for 15 years. And I'll never go back. The last thing a lot of us want is to order our food, especially a burrito, by phone. No thanks. read more

I love Chipotle and my family are frequent fliers at the Hingham location. However, they were unexpectedly closed today so we decided to go the extra ten minutes down the road to Hanover. Enormous mistake. I ordered at 5:40 PM for a 6:20 pickup. I understand it can be tough to keep up with timed orders, but our food wasn't ready until 6:55, which is pretty damn egregious. As if that wasn't bad enough, they forgot my daughter's meal and my husband had to go back in and wait an additional TWENTY FIVE minutes while they made one kids quesadilla. If you don't feel like doing the math, that is ONE HOUR after the original pick up time. I have a ton of respect for food service workers as I know it's a thankless job. But these employees were honestly terrible. No communication, no urgency, no apology, and no system in place whatsoever. Several employees standing around waiting for walk-in orders when there was no line, and no one helping the room full of people waiting. No comment on the food because I'm furiously typing this review on the ride home. read more

Only good worker is the skinny guy with long hair, he is so welcoming. He is efficient and friendly. You need a new manager in there who can make sure their people are focused on service and efficiency and not chit chatting with themselves the whole time, apparently no time to clean but plenty of time to chat, they don't even say hi to the customer. Worst part is I got sick and was literally in pain all night after eating their bowl. My husband checked his bowl and said the guac was bad which explains why I got sick. I should have gone to the hingham location, never any issues there. This one is trash, dirty, runs out of ingredients, horrible service, and now bad food? Unbelievable. read more

After going about 10 times i feel confident i can now leave 1 star and advise this location that they need to walk down a few doors and try to poach some employees from Chic Fil A because they seem to have a fantastic quality control system down. The good: I really only keep returning for Mr. Pibb. The bad: Holy Cross contamination! I like my toppings on the side (salsa, guacamole, corn, sour cream ect.) Every time all these items are disgustingly cross contaminated. The sour cream has rice in it, the guacamole has cheese and old lettuce leaves. (note, my meal had NO lettuce or cheese in it per my request) I do not think i have had 1 single order be 100% corrected. Not 1 out of 10. Something is always missing like utensles (even though i specifically order them via the app), toppings, food in the bowl ..... #3 That kills me 50% of the time is the wet soggy brown bags!! I do the chipotle lane drive through and i would say about 1/2 of the time i head back to work with messed up clothing because the brown bags they hand you are sopping wet on the bottom because they did not wrap the food inside properly or seal the cups or something. Not sure how this place fails so epically but it does read more

Chipotle Mexican Grill - yucky Salad pieces in guacamole - Fast Food Near Me - Hanover, Massachusetts

See all

Ordered on line to pick up at the window. Sat in the line for over 34 minutes with app telling us our food was ready. Finally left car in line (still did not move while I was inside) went in and pushed passed line to the front to get my food which had been sitting out for a while, not only was it cold. My husband found three very long hairs in his food. read more

food fair service ok ambiance ok chicken not trimmed or cooked well rice not cooked enough read more

This might be the worst chipotle in the USA. I am a fast food critic and my bowl had my bowl only gave me 3 pieces of chicken.

This was my first time at this location so maybe it was an off day but my experience was horrible today. Stale chips, small portions, flavorless food, and no sense of urgency (they ran out of steak and other items at one of the busiest times, and the young woman starting orders was moving quite slow). Most if not all the tables had food all over them as well read more

The service is amazing here employees are fast and give good proportions. Never in my life I have not had a good bowl from this chipotle. Every time I come here, the food is always savory, sweet and melts in my mouth. Also, the employees have a good attitude and our hard-working. The atmosphere is amazing. Recommend coming 10 out of 10. read more

Should be negative stars. This has to be the worst Chipotle location in the state, maybe the country. The management needs to be fired. The dining toom was again closed with a hand written note saying pickup only through the drive up pick up. We we order from the parking lot, wait to get the food and drive the 20 mins home so we can eat. We received nothing we ordered. My bowl had nothing I ordered except lettuce. I ordered chicken, black beans, brown rice, tomato salsa, corn salsa, sour cream and guac. Would have had cheese but they were out. Out of cheese?? Recieved some type of steak, white rice and lettuce. Correct order on the lid, but not in the bowl. The bowl was about half full. My daughter didn't even get her order we got someone named Jacob's bowl. Nothing close to what she ordered or even close to what was on the sticker on top. It had chicken, white rice and lettuce. We ordered chips and salsa. Received the chips, no salsa. The chips were so salty you couldn't eat them. We love Chipotle and have it often. The location in Hingham MA is great. Never an issue always good. Hanover as I said is a complete dumpster fire. Has been since it opened. Its typically filthy. The staff is rude even by Massachusetts standards. When the Hanover location opened we were very excited since its twice as close as Hingham is to us, but we have never had a good experience at Hanover. When it opened we palced an online order for over $60.00. We never received the food. They were so disorganized and they said there was something wrong with the order system. Either way we never got our food or a refund. We will never go back to the Hanover location. And everyone should avoid it like the plage. Shut the location down, get new management and retrain the staff. Dont believe me Chipotle Execs, do an undercover boss at that location. You'll see. read more

Chipotle Mexican Grill - Look at the label and look at the bowl. The only thing in the bowl i ordered is lettuce. - Fast Food Near Me - Hanover, Massachusetts

I don't really do reviews on places like chipotle because usually it's just you get what you get and I totally understand the employees not being the most in tune. However, I haven't ever had chipotle where the rice is crunchy and the chips aren't even fully cooked? I ate like 3 bites and had to throw it away. Never had this happen at any other chipotle. Do not go here. read more

You guys are an absolute joke. Got delivery A burrito with everything... A burrito the size of my palm with just Rice and lettuce came. At this point you guys don't even care you suck. read more

Always pull up for some good eats. Never fails (sometimes) and always yummy grub. Big portions too. Ts always mad scrumptious.

I was starving, hadn't eaten since lunch and it's like 845 I come in there's 2 people ahead of me, like 8 workers on and one person prepping something, the people ahead of me ordered chicken and the girl goes were all out, now the guy behind is almost done chopping a ton of chicken... the girl says okay orders something else and now it's me, I go I'll wait for the chicken and she says we're not making more it's out... I was like umm well he's literally finished chopping and why don't you check the to go station since everyone in line wants chicken. Now there out of pico, I'm hangry, I sighed and asked if they could check. (Again there was more of) Now I have chicken and pico in my burrito and i was treated like the bane of their existence. Finally get to anything else?, yes chips please, "we"re out " I audibly laughed. I go, you guys have over 2 hours left til close and now there's a 8-10 person deep line behind me. The girl goes" it's not my problem I'm off at 9" like are you kidding hahahaha the place was an absolute mess too, boxes everywhere, to go orders mixed in with trash and open boxes. Quite literally unsure where the standards went on the south shore but bars on the floor for Hanover chipotle if not also all of your food. read more

Swore I'd never go to Chipotle again after two food-borne illness issues at Boston locations. This is a new location, was looking for something quick and stopped in spontaneously. Figured a new location would be safe. Was immediately turned off due to customer area cleanliness. The dine in tables were a mess, but maybe there had just been a rush. Got to the counter and the food prep area was even worse. I immediately decided not to order food. My wife did order food. She was not getting the rice as it was massively cross-contaminated. She asked for fresh rice, and the fellow working was quick to accommodate. He brought a plate of fresh rice, used a scoop off a clean plate, and then threw that plate away. Except that it didn't really go into the trash. Ended up in the barrel, on the barrel, and mostly on the floor. We were polite and paid for one burrito, but it was thrown away untouched once outside. Now I'll definitely never return to any Chipotle. It's obvious the brand doesn't align with cleanliness at any level. After typing this I reviewed the other reviews and more than half mention how filthy the location is. Wish I read them last week. Surprised management not responding to anyone. read more

Ive ordered here more than 20 times and never had any issues. Maybe an order slightly off but 1/20 only. Been friendly and the food portions were good read more