Took the order with ease and politeness Paid but then was quickly shooed away and sent to wait in a parking spot. It was just an interesting interaction but no biggie - they walked over the food shortly and all was good. read more

McDonald's - Coffee & Tea Near Me - Grayling, Michigan

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Asked for 4 cheese burgers, 3 with no pickles and one with ONLY ketchup and pickles. For some reason we only got 3 burgers,one with everything on it, and the other two had just ketchup! The server was really struggling with the order and still changed us for a burger that we never received.NOT COMING BACK! read more

I'll start out with "no refills". What is this getto mac? Do you charge less for your drinks since you don't have refills? Bacon egg and cheese biscuits were good. Service was fast. All the doors are filthy and haven't been cleaned in a while. It's the only McDonald's around so they don't care and have no reason to improve. I only came here to use the app for breakfast deal but probably would find a different McDonalds in the future. I do not recommend. read more

McDonald's - No refills! What?! - Coffee & Tea Near Me - Grayling, Michigan

Terrible service. Went through drive through 8/3/25 about 9am. Ordered an egg mcmuffin and a bacon egg and cheese biscuit. Nothing out of ordinary. Sent us out to the park over there spot. 20 minutes later, still didn't have our food. Went inside, what a joke. Stood at counter for another 5 minutes. Every worker walked by and never even acknowledged me. I flagged one down finally, and told them I wanted my money back. This is the second time in 4 months this same thing happened. I'm done with customer service like this. Never again!! read more

You know how McDonald's is. Great fries and delicious. The service is amazing. No one really there though only in drive thru. AMAZING

Terrible meal. I expected to wait, it was very busy. The fries were cold and not salted. The filet o' fish was good, but the McCrispy tender, juicy chicken sandwich was neither tender nor juicy. There was no lettuce, no tomato, NO condiment, just two dill pickle slices. It was nothing like the picture, and thin and dry. The marketing was good, but the sandwich was NOT. What could improve? Just about everything. read more

Sad. Can't get anyone to come to counter. Stay hidden in the back. Customer Service is the worst I've seen in years. Close this store, replace everyone. read more

The worst McDonald's I have ever been in. I brought a sandwich back because it wasn't as ordered and the employee said nothing to me, but spoke to another employee saying "you handle it, you're training to be a manager." Leaving the restaurant we noticed two drive through lines backed up to the point that no parked cars could leave... read more

How is this a LARGE? The small she almost gave me by mistake looked fuller! This location is such a crap shoot! At $4.29, I will just go get ice cream from the store so I don't feel cheated for lack of product! read more

McDonald's - $4.29 for LARGE, but looks like a small to me! Never again will I buy from this location! - Coffee & Tea Near Me - Grayling, Michigan

customer service wasn't very good, I ordered 2 large drinks and they gave me a completely different drink. When I went up to the counter to ask for the drink i ordered they argued that they had given me the correct drink. smh. read more

These guys handled a crazy huge order for us late at night and were so positive and accommodating despite it all Omar Olivia Micheal and Cheryl are American heroes and deserve raises promotions and long happy lives read more

I visited this location on 6/15/24 at 8:48am. The young man took my order and I paid at that time. I figured I would be out of there in 5 mins. I was wrong. One half hour later,still no food. I gave my receipt to a gentleman waiting for his order. I left. It would have been helpful,if at the time I placed my order,the associate should have told me there would have been a lengthy wait. Poor management. read more

Grayling gets jumping on busy days during tourist season, and it shows here. Lines at the counter and drive through get long around mealtimes (and sometimes well before and after), and service is what you'd expect as a result. Since I've had wait times much longer than expected at McDonalds that weren't nearly as busy, I'll cut this location some slack. Tending to those crowds sometimes means that litter sometimes accumulates in the dining area. The food is up to par for the chain, and the coffee is usually fresh. When it wasn't, the counterperson has made me a fresh pot. If you're just passing through on 75, this isn't a good pit stop since it requires a long detour off the highway through Grayling's "business loop," but if Grayling is your destination and you're a Golden Arches fan, you should be satisfied here, if you're patient. read more

they messed up our drinks and refused to fix them. then customer service is bad they argued that our coffee was large when we were trying to get a whole different drink and then took 10 minutes plus to make the drinks read more

I ordered a fish sandwich asking for salt and ketchup, which I thought I'd get on the side for my fries. But the girl took it to mean that I wanted ketchup on the sandwich, so I had no salt or ketchup for my fries. And the Spicy DELUXE McCrispy sandwich that I ordered was not a deluxe. It was the smaller sandwich with no lettuce and tomato. All of this after making us pull up and wait for our order. Otherwise, everything was good. read more

Every time I order a caramel mocha with extra milk I get the run around. They make one with no whipped cream, no Carmel drizzle. I called this morning at 9:32 am. Sherry the manager said there is NO WAY to add extra milk because the machine does it, and they don't put whipped cream on theirs? Well, I hate to tell you but I just traveled to Florida and back and the McDonald's in Roscommon get it right as does everyone else! read more

Was our stop for a meal on way home from camping..for 3 years it's been drive thru only.. ot with a 5th wheel.

30 minutes in the drive-through Sunday morning 915 am Avoid this location, go south a few miles and save yourself a ton of time! read more

Pros: it was close to the highway Cons: 10 minute wait time in the drive thru, my salad container was opened in the bag when delivered, and I didn't receive any silverware to eat my salad with, which I unfortunately did not discover until after exiting the drive thru read more

OMG it doesn't deserve one star. I get it - it's a holiday weekend and lots of people. But people in drive through are receiving their food as fast as they order. Dine in - that's a joke to the employees. Waited over 30 minutes. Nuggets were freezing and cones on a cup were forgotten. They did arrive 10 minutes later MELTED. Grayling McDonald owner and managers - 2 weeks is the big canoe race. I'd suggest you figure out a way to better yourselves. The employees acted like this was the first busy holiday weekend that they served the general public. Note to self. - order in drive thru then walk in and eat it. We will not be returning. read more

McDonald's - Cup in a cone - MELTED. if I wanted milk I would have ordered milk. - Coffee & Tea Near Me - Grayling, Michigan

20 minutes to get a quarter pounder with cheese meal! Ate my burger while my buddy, who ordered immediately after me, waited for his meal. Another 20 minutes passed and be still hadn't received his order! He got a refund and then we continued on to Gaylord where he only had to wait 7 minutes for his order. Won't be stopping at this location again anytime soon. read more

I know most people are not surprised to see the one star rating at a McDonald's restaurant but my review will hopefully shed some light on why this was necessary. Driving north on I-75 and decided to get a treat and a drink. I pulled up to the drive-thru and ordered a .49 ice cream cone. Not a hard order but I knew I was in trouble when I pulled ahead and there were 13 other cars waiting in line. Needless to say I waited thinking it wouldn't be that bad. Unfortunately it was worse! I watched as two employees walked out of the restaurant and got in their cars and left. After TEN MINUTES I was able to finally pull up to the drive-thru window and was handed a cone that was sagging and melted. I asked for the manager and Cheryl came to the window and didn't even greet me but said, "Yeah, I know it's melted but we can't keep up with demand". I asked what took so long to move the drive thru customers through the line and she said that they were short handed. I asked why she would have two employees punch out and leave while she admitted she could not keep up. This is poor management and this restaurant is a fine example of why so many people have given up on this chain. It could be so much better with proper planning and management. I will not return to this restaurant. Trust. read more

What kind of mess is this! Took 30 minutes in the drive through for 4 dollar menu items! THEN the woman gave us the wrong credit card?!? How in the world. THEN we get the wrong order and awfully made drinks. I'm in wow. WOW. Too bad it's the only place open this time of night read more

This place has to be the worst McDonald's I've ever been to. Had to wait 55 minutes for 2 burgers just lettuce ketchup and cheese because they messed it up 3 times prior. The third time came out right, but had a nice long black hair coming out the side of the burger. Not to mention our lemonades were barely filled halfway and they completely missed the double cheeseburger in the meal. Workers came out handed the food and dipped back off trying to avoid what we were saying. Whoever's working in the kitchen right now deserves to be fired. Absolutely embarrassing establishment. read more

If I could give this place negative stars, I would. Rude management and terribly prepared food. The only saving grace was the drive thru guy John. He is awesome and needs a raise! read more

I'd ask for stars back from them. Sat at the drive through window for 13 minutes waiting for two chocolate shakes. Manager finally grudgingly gave a refund. Seems their shake machine is always broken in the evening. Staff spends too much time chatting with friends and not enough taking care of customers. read more

I don't know what is going on at this McDonald's. It's had consistently poor service and food for the decade I've been in the area. Morning, noon or night plan on a wait even if your the only customer there. Once you do get your food it either tastes old like it's been sitting out for hours or appears to have been thrown together by a blindfolded toddler. Do yourself a favor and keep driving to the next town before you stop for McDonald's. read more

Would not recommend this McDonald's. They tried to run 2 different credit cards for us and said they were both declined. Nothing wrong with cards. They worked fine after and cc company never got a hit from them. They got order wrong when they handed us drinks and argued with us where we mentioned it, even though it had it written correctly on ticket. Coffee was also old and stale. read more

This isn't that big of a problem, but it comes down to customer service. I have tried to get a coffee with cream twice now through the drive thru, and BOTH times they have failed to put in cream. I even asked the guy pouring the coffee the second time if he put cream in, and he told me yes. I guess we'll find another spot for coffee. Like I said, customer service... read more

This place is ridiculous. We went through the drive thru to get four shakes and yogurt. We sat at the ordering box and waited for 15 minutes while three other cars were served before us and then had to talk into the intercom to get their attention. After this it took the employee an extraordinary amount of time to make this order. Overall a terrible experience. read more

Slowest service I have ever seen at a McDonalds. Not the friendliest either. Just stopped in for 2 slushies. 15 mins--no joke.

Told hold on 10 mins to 11 and i see another kady drive up and get a order in. Then i get a response "were closed" unless the hours are not midnight again... ethier way having someone wait just to tell them your closed.. prick move. Doesnt surpise me they csnt ever get a order right 99 percent of the time or they forget a item. Dont go there! The fanchise owner needs a brand new team cause whoever hiring everyone sucks. read more

I wish you could give a zero!! That should say it all. RUDE is putting it mildly and how can you screw up hot chocolate??

Just waited 25 mins for a 6 piece Happy Meal. Never again!! Absolute madness. I will never teturn again.

The waiter was very rude. We ordered smoothies and she told us "the smoothie machine is down" then we proceeded to watch her make some to serve through the drive through. I also watched her refuse to give someone their food until everyone was done. This was the worst service I have ever received, it took 45 minutes to get "fast food" (oatmeal) read more

I wouldnt even give it 1 star. Anytime we go here our order is either wrong the the people that do the drive threw a really rude or we sit there forever to get our food and it's still wrong. We sat in the drive threw for 25 minutes in the reserved and still didn't get our food. Done going here it's terrible!!!!!! read more

The service was so ridiculous. Waited at the speaker in the drive thru for around ten whole minutes before a man finally came on and said "we'll be with you in a bit," and that there were only "two staff taking orders right now" (seems like plenty enough to me!) When we pulled up we were the only ones in the drive thru at first, but after five minutes of our insanely ridiculous waiting, another car pulled up to the other speaker and got his order taken right away. Great job prioritizing customers. We had ordered a large drink with our meal, but the lady who handed us our food gave us a medium drink. We corrected her and told her it was large and she said "well, you said medium." In her defense, it said a medium drink on our receipt, but we clearly recalled asking for a large one. So along with the bad listening skills and waiting time at the drive thru, she was snobby in telling us what we ordered, and she didn't even offer to change it to a large, she just handed us the drink and stood there in the window. Whatever happened to the saying "the customer is always right?" It was the most ridiculous McDonalds visit I think I'll ever have, and it better be the only one, because that should be embarrassing for them as a business. Overall I never plan on going back through that McDonalds again, and my advice is that unless you are very desperate for McDonalds and can't bare to go without it for another fifteen minutes, do not even LOOK in the direction of this establishment. read more

Just ordered 3 milkshakes from McDonalds the shakes are good but after he made them and carried all three over to the counter he proceeded to attempt to hand them all to me at once. read more

Worst customer service ever. The employees at the counter stood around talking while I could clearly see my order ready on the line. I didn't get a straw with my orange juice and asked for one. The employee rolled her eyes and said, "they're out there." I pointed out that the straw dispenser was empty "out there" and she practically through a straw at me with a heavy sigh. The coffee tasted like it had been sitting on a burner for hours as well. Drive further up or down 75, don't waste your time here. read more