I am pretty astounded right now. I received probably the best customer service I have ever encountered, at any restaurant, ever. The two gentlemen helping take my order, and payment in the drive through are some of the most kind and thoughtful people ever! Let's be honest, the job probably isn't the most rewarding. To me the fact these guys went above and beyond is an absolute reassurance there are still nice people in this world. At a 5-star restaurant, it's clear your waiter is constantly digging for a larger tip. These guys can't accept tips, and were more polite than 99% of any customer service employee in town. Just goes to show the true character they are looking for when hiring! Gone are the days of transients serving your food. Order was 100% accurate, with an ample amount of recycle-able napkins in the bag! read more

Every time I visit this McDonald's on Fairview I leave extremely disappointed. The food is consistently cold and the quality is poor. This time, I decided to stop because the drive-thru was convenient, but unfortunately, the experience was the same again. My food was cold, and the chicken in my sandwich tasted old, dry, and hard. I understand that mistakes can happen, but this has happened multiple times at this location. I really hope management takes this feedback seriously and works on improving the food quality and freshness. Unfortunately, the customer service is also a major problem. It is difficult to say anything to the employees at the window about an issue with my order without being ignored, treated rudely, or having them argue with me instead of trying to resolve the problem. read more

McDonald's - Fast Food Near Me - Goleta, California

Stale tasting Qtr Pounder. Undercooked fries with no taste or normal texture. What a disappointment. Never going back.

I haven't had very good luck with fast food in general lately. My visit to McDonalds today was spot on! Friendly, quick service and a tasty Big Arch burger! Thank you!!! read more

I feel like every time I go this location they get something wrong. This time gave me the wrong pie and no sauce.

Very bad customer service a worker named Sonia had a really bad attitude making fun of clients it's really disappointing... McDonalds it's been always a family place so sad this is happening... read more

This place was not understanding that I ordered online but they still have not made my order then I wanted to order in person. Which they ignored me and purposely did not attend me to take my order. The manager was no help and was giving attitude when I placed my order. They are very disrespectful and would not recommend coming here. read more

Rude customer service, very short with me in the drive through. Did not provide correct order.

Ohhh alright , Glad I caught this before I gave the drinks out , some insect and black spots flakes in two drinks read more

i just spent over $10 on a meal that was unappetizing. I ordered a burger with extra onions and received a burger with nothing on it. Where's the management overseeing their employees? The special label affixed to my order was correct, but it didn't match what was inside. When you use the drive-thru, you don't have much recourse to return it after you've driven home/on the freeway. It'll be In-N-Out or the Habit from now on. Lesson learned. No more Mr. Peterson here!! read more

Yep, just your classic MC Donald's. Nothing special, but they do a good job to get the orders out quickly. read more

McDonald's - Free medium fries from the app - Fast Food Near Me - Goleta, California

Always makes me park at a drive thru sign when my order is small and there's nobody behind me....

Catalina and the rest of the McDonald's team are very professional knows how to listen and there is no negativity when there was a mention on the issue about my food. The crew at McDonald's here really does care!! ‍ read more

If you know McDonald's you know their fries are amazing, I ordered unsalted fries they gave me salted fries that tasted and looked like they had been sitting for about a day I then reminded them they got my order wrong I waited 20 min for new unsalted fries they then gave me back the ones I already had, terrible service btw the chicken sandwich sucked. read more

Gentleman taking our order was super nice and respectful, cooks didn't care about the no pickle I asked for, it even says no pickle on the box, and the girl that gave me my order just stuck her arm out with the bag and said nothing, and didn't even look my way read more

The guys here are rude and the place is dirty on the inside. I ordered a small drink and the guy only gave me half

This McDonald's looks like it's been remodeled inside and out and is fantastic. I just had an iced mocha and fries. So I can't give it much more than a three unless I had food. I will definitely come back as it's nice and clean. Maybe bring the grandkids next time. read more

I went to get my lunch thinking about the $5.00 deal they advertise everywhere. The girl who took my order told that IS NOT AVAILABLE, but through the McDonald's application :( I ended up buying something else. Very disappointing, they should specify that you ONLY get the deal by using the application and not at the lobby. This is not true, because my coworker told me he got the deal last night and he doesn't have the application. ORDER 296 12/02/24 AT 12:34pm read more

This McDonald's is okay. But to be honest the food is still good here. The Service was like any other McDonald's Would be like. The Environment In this McDonald's I like any McDonald's Same Style, just I good McDonald's read more

I was charged for somebody else's order when I picked up my order, when I went into a tell the manager so he can fix it he told me that I needed to call the one 800 number that they don't fix it on site. I called the one 800 number and they informed me that it does need to be fixed inside the branch. I don't like that the management is not aware of the proper procedures. In the end I paid $22.00 for and iced coffee. read more

this mcdonalds is full of crap. i clearly ordered 3 large fries, and yet they put in 2 large fries. ALSO, they forgot my drinks and they were as simple as a medium coke and a medium coke freeze!! but the service was okay i guess. they moved kinda slow from how much people were at the drive thru. also i cant seem to gag at the cleanliness of this place because IT ALL LOOKS OILY! read more

Absolutely the worst service. They constantly forget or get your order (food and coffee) wrong. The attitudes of some of these employee is ridiculous. I'm over this location and this chain. read more

McDonald's - They screwed up and I called the store manager and was literally left on the phone. SMH... All I want is my money back please - Fast Food Near Me - Goleta, California

I asked for no mayo and got Mayo but no chicken and was made to wait and I asked for Mexican hot sauce and did not get that either, I am very upset. read more

McDonald's - McChicken - Fast Food Near Me - Goleta, California

BS. I ordered a deluxe double quarter cheese burger with grilled onions and got an entirely different order with tomato ends. read more

McDonald's - I ordered a deluxe double quarter cheese burger with no mustard and grilled onions and received an entirely different order. - Fast Food Near Me - Goleta, California

Went there yesterday for a quick stop and Andre took care of us. Great upbeat attitude, fast service and the food was right on. Love to see a group of young people excited to be at work and willing to go the extra mile for their customers. read more

I like their coffee as a rule, when they manage to make it properly. Stopped by there to get a coffee and apple pie. I see the fellow pour it out of the beginning of the brew. On complaining that it is a bad product that way, I was rewarded with a blank look. I just left. Left the apple pie, left their poor excuse of a coffee. It would mean something if there was an adult on site that one could speak to but I just give up. Its tiring and just becomes easier, better, make my own or go elsewhere. read more

I know it means I go through the drive through way too much if I have a favorite drive thru guy. But I must say, Cameron and a very nice, efficient, quick, and accurate. Things seem to work so smoothly while he is there. read more

Effin ripoff McD! Now its 2 for $7 sausage mcmuff! Couldnt have been a year ago it was 2 for $5, then 2 for $6.

When I got a slushy they filled it to the top but when I went today I got a slushy they didn't even fill it to the top not even the lid I was mad cuz I know there supposed to fill it to the lid at least. I found a hair one a burger so I'm mad read more

Ordered food yesterday, it was quick and the server was really nice! Prices were great especially with the McDonalds app. 24$ to feed a family of 5! read more

Every time I go to this McDonald's it just disappoints me more and more today. My husband went to McDonald's. He ordered a cheeseburger happy meal and just a plain hamburger he checked through the order the plain hamburger wasn't in the bag the girl at the window kept telling him to move to the front while my husband was telling her that he did not get the hamburger. She just kept on arguing with him so he just left really mad. We've been coming here for maybe over 15 years. This is the last time we're done with this place I just got twice and worse over the years. They can't keep their people either every time there's new people in there. very poor service. Even when you just asked for a simple Coke they give you a diet one or a Dr Pepper. That's how stupid they are. read more

Well, usually I just drive through here for a dollar soda but last Saturday I actually went in to buy some oatmeal too. I ordered and the guy at the register asked me if I wanted brown sugar with that. I've ordered oatmeal dozens of times at different McDonald's and never been asked that so I thought maybe he meant... if I wanted something different than the usual oatmeal. I politely declined. Well, brown sugar is definitely something that's normally in the oatmeal. I found that out when I tried mine and it was plainer than plain. Okay, so he asked and I declined. I'll take the blame for that, but the oatmeal also wasn't mixed properly and had several pockets of uncooked dry oatmeal. Bad. I had purchased 2 soft drinks and filled them myself at the soda machine. I got a Diet Coke for me, and a Coke for my friend. She took one sip and said, "This is Dr. Pepper." I know I filled it correctly... she mentioned that this is not the first time she has had this happen at this location. Thankfully Dr. Pepper is among her favorite sodas so she was fine with it. My Diet Coke tasted a bit watery/thin. But seriously... The women's restroom was fine. The food was not very good and the soda was the wrong kind. Overall not a great visit. Pros: Bathroom was clean and usable. Staff was polite. Restaurant was clean. read more

McDonald's - the inside of a restaurant - Fast Food Near Me - Goleta, California

Worst customer service!!! Drive thru takes so long, and when you get to the window to order they still ask you to wait a minute, which ends up being five minutes until I say hello. And then I get to the window the girl with different color hair asks me with attitude what my order is.....really I've been in the drive thru line for 20 minutes and you don't know what the heck I ordered. In the mornings that open 10-15 minutes past five and they will only take the order of one customer in drive thru, until that person has left then they'll take another order. McDonald's used to be the farted fast food and now its the slowest. The managers at Fairview are rude and always give attitude. read more

Dunno where start here but my wife and I were here March 3, 2020 between 0930-0945 before we head up to SBA. My wife went to use the restroom, upon waiting for a stall to be available, a heavy set caucasian lady came out of the stall and went straight to the door without washing her hands, or at least try. She was in uniform. Right after wife my used the restroom, she went to look for the lady and she saw her in the kitchen. Gross. Good thing we only ordered coffee. This place was one of our favorite stop site whenever we go to LA. I guess we have to stop somewhere now. I have a picture of the coffee we ordered when we were here as a proof. Thanks a lot lady! read more

McDonald's - Hot and cold coffee - Fast Food Near Me - Goleta, California

I was given the wrong order entirely not happy allergic to all of the food that was given to me

I have been in this McDonald's on numerous occasions, but have recently noticed that food quality, especially in the Egg McMuffin's, has decreased significantly. I got one the other day, which came with unmelted cheese and was cold, asked for it to be reheated, and got a different one equally as cold. Very disappointed. read more

THEY HAVE THE WORST MANAGER THERE , sadly I never got her name but she always has her hair dyed pink/purple , i had an encounter with this manager outside of the store because my food wasn't cooked right it was raw , I told her if I can have a refund and she said " we'll if you don't like It don't buy it " I told her excuse me that's not okay for you to talk to me like that , she then says " you know what I don't care I'm going to quit anyways soon " I'm not sure if she still works there but it's the worst experience read more

As I used the restroom before ordering - there was already someone using the other stall I washed my hands and opened the door to leave, the other stall door opens and a female worker walks out and proceeds to walk out of the restroom behind me Without washing her hands- in a McDonald's uniform ‍ gross!!!! Yes, instead of ordering I walked out! Please remind employees to wash their hands after visiting the bathroom!!! read more

Was just here at 5:30am after work on 12/26/2018 , First off the menu was not even lit, there was no light to even see the menu. When I pulled up, the lady said "can I take your order" Im in my car trying to look at the menu, so to see I use my phone light and the lady says "have a nice day". Im like surprised and say "What? Hello" and she replies "yes sir, what would you like". I tell her, Its hard to see there's no light on the menu and she replies with " I know sir, we're waiting on you" and at this point Im trying to see and she then again says "good day sir". I was angry and disgusted by the service was giving, I took off and will never spend money here, this is by far the worst mcdonalds experience I have ever had. I will tell all my co workers and friends in the area not to go here because of the crap service and attitude from their employees read more

They gave us a milkshake that was literally just water and syrup, and when we asked them to remake it, they said no. They didn't put any of the sauces we asked for in the bag or straws. They weren't even busy, it was just carelessness. Never coming back read more