This McDonald's practices are foul. I just came home with a McChicken that was obviously reheated from yesterday. I ordered right as they started serving lunch. I often do so at other locations, so I know what its supposed to be like to get something freshly made and this chicken patty is anything but fresh. It's not the first time they've obviously reused old product. They gave me spoiled sweet tea that was probably days old. I got sick from just the bit I drank on the drive home. It's a shame this McDonalds is in Cordelia. Couldn't have been a nicer place to have such a terrible McDonalds. I miss the ones in town in Fairfield where I used to live. read more

Went here this morning.The drive through order taker rushwd the car ahead of me.When I got to the order part,I asked for 2 sausage mcgdriddle no cheese. When I got home and checked,they gave me sausage mcmuffin with cheese. They gave me a totaly different order.It wasn't even a busy line and they couldn't get simple orders correct.This place sucks. read more

The play structure is nice for the kids. There always seems to be nice kiddos here for my children to play with. I love McDonald's coffee. It is a win-win for me and the littles. They can have a happy meal, play with kiddos, and I can enjoy a cup of coffee. It almost feels like a sinful delight. read more

This is a hop, skip & jump away from Scandia. My daughter and some friends of ours came here after an intense game of miniature golf and a battle with the arcade games. It's rare that I visit a McDonald's, but when there are Gilroy Garlic Fries that are just calling your name for the second time and you're hungry, then it's a must! I don't know what it is, but every time I encountered customer service at McDonald's, it was excellent! So, definitely some stars for that one. Now, these Gilroy Garlic Fries that I had to have twice during my visit to the bay area. This was the second time I had them and I wish they were piping hot and crispier. McDonald's used to have my favorite fries in the "skinny fries" category, but that's quickly come to an end. I did love the flavor of the fries... the garlic taste definitely popped out! And let's not forget that iced coffee from McD's; it's quite good and priced just right. I know it's McDonald's, people, but customer service here is fab and there are some menu items that are worth coming here for. read more

McDonald's - These are yum - Fast Food Near Me - Fairfield, California

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Not my favorite place. Smells bad and the workers are rude. This mcds doesnt accept most app deals.

I just experienced the worst customer service in any place I've been too. As a person who works in customer service, I know how hard it is to deal with customers but the supervisor and the girl at the drive through were absolutely terrible. The supervisor kept bad mouthing us while we were telling our order to the cashier (who was not rude at all unlike his coworkers) and the girl at the drive through had a really bad attitude, she never gave us a smile. The supervisor seems very immature and should not work in customer service. I believe this McDonald's location needs some customer service training. ABSOLUTELY TERRIBLE read more

We stopped at this location and ordered food. There were a lot of people here and the staff couldn't handle the rush. There were people who waited for 40 minutes for their meal. We ordered two cheese burgers and a large fry and never got our meal. We were going to tell them at the front counter, but there were too many people who were yelling and swearing because they had been waiting so long. We weren't able to get up to the counter. We finally just left without our food. That's right...we PAID for food and never received it, and we never got a refund. They basically took our money and didn't deliver the goods. Suffice it to say I will not go to this restaurant again with my family. I guess at the end of the day they got our money, and that's all they care about. read more

Severely disappointed. If I could do negative stars I would. I liked being able to talk to someone at the registers instead of a touch screen. The remodel is a joke. Kids should being playing in the balls and climbing on the play set not using touch screens to watch something. The Golden Arches aren't there. It is now a boring restaurant just like all the rest. Mac McDonald, Dick McDonald, and Ray Croc would be disgusted. read more

We ca here for breakfast on our first day in the area. Got there at ten and they were out of the McGriddles. My wife asked for a breakfast burrito with no salsa and we were told it comes that way. She then asked for oatmeal with no cinnamon and sugar and we were told the same thing. Do they really think that his is the only McDonald's there is or we have never had breakfast at one? We get the burrito and oatmeal prepared the same way all the time and this Is the only place that claims they are prepared this way. And the lady at the drive thru could not have been more rude and acted like she didn't want to be there. If you don't want to work the window make fries or something. Next time we are in the area we will try Wendy's or Carl's.... read more

The playground area for the kids is absolutely adorable! The only reason I'm giving 4 stars is because there were no toilet seat covers in the woman's restroom and I don't mean they were out I mean there wasn't a place on the walls that had toilet seat covers for the kiddos, very strange. read more

Im giving 5 stars because of the employee that help us. Her name is Ava. I ordered alot and used coupons from McDonald's app. And she is so patient with me and shes even smiling while she takes my order. I wished most McDonalds employees would give the same quality service as Ava did. read more

I was all excited to go to McDonalds to get the new Hello Kitty Happy Meal. To my disappointment they didn't offer the $2.99 happy meal. I thought paying over a $1 for a toy was overpriced, but was willing to give it a try. Since they didn't have the $2.99 happy meal I had to figure out what I wanted. This was tough as all of the calories were listed along with the price. I kept thinking how much I want to pay per pound gained. I ended up being annoyed and ordering nothing. He ordered a drink and fries so I was happy. I love there fries. Or shall I say I loved their fries. My love affair ended abruptly when we were giving half a serving of medium fries. The carton is usually overflowing and ours was half full. It was the oddest thing. I tried to go with it positively as it's half the calories. Even worse the fries were cold and limp. This is nothing like the fries I've had in the past. I used to love there fries. Every fry used to be perfectly crisp. Last time I went and they were out of sweet tea. I don't get it. McDonalds used to bring a smile to my face. If things keep up this way, I won't be returning for McDonalds for fries. read more

McDonald's - Relax here - Fast Food Near Me - Fairfield, California

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Went through the drive-thru and wasn't greeted. Got rudely asked what I wanted. The new big screen menus don't have the salads on them. So I asked him "you guys don't have salads on the menu anymore?" And he responded VERY rudely saying "they should be" He then asked what dressing I wanted then kept trying to rush me as if they were busy. I got to the first window Nd he was taking an order and just took my card, closed the window then opened it Nd said u had the salad? Nd then gave me my card Nd receipt back. No smile, no thank u, or have a nice day. read more

Great and friendly service! Craving an Egg McMuffin in the morning and I always come here!

I got kicked out of McDonald's at 5:30am from their lobby. They were open but weren't officially open in the lobby until 6am. I complained and their Bay Area Restaurant Management sent a free Extra value meal. It was just cold and I was hungry. I thought they could at least just do a to go order if I couldn't be in the lobby for another 30mins. I just wanted to let McDonald's know so they could improve. Didn't expect a letter. I really appreciate it. Thank you. It seems like their management is really trying hard to make customers happy. Maybe that's why they have grown and been so successful. Thank you McDonald's. read more

Wow!!!!!! I have been a McDonalds connoisseur for 5.35 long years now and I have to say I am blown away. I have never stepped into a McDonalds with a more charismatic and caring staff, you can really tell they love the craft. I came this morning and got an absolutely scrumptious McGriddle with breakfast burritos. I don't know who was doing the cooking but they are obviously a culinary expert. I highly reccomend this place to anyone; I even plan on telling my best friend. P.S. I had an interaction with Juan and it was very spiritual and uplifting, he is doing a beautiful service to this local McDonalds. read more

Shouldn't all fast food chains have the same deals and offers you see on tv? This mcdonalds refuses to honor any kind of offer on tv. (I.e the 2 for 3$ sausage egg mcmuffins, or the 50 mcnuggets for $10) Will never go to this location, even though its the closest to where I live. read more

OK.... I have only been a McDonalds fan for 3 short times in my life. The first was when we first got a McDonald's inSacramento north area. Mom and I would go to Win's or Rick's Drive In and get our burgers, then whip into McDonalds for the fries! This was back in the day when they actually peeled potatoes in the back. Great Fries. Not so much now..... The second time was in 2011, Portland Oregon. My granddaughter had terminal ALL (leukemia) and all she wanted to eat was a McDonald's happy meal cheeseburger with nothing else on it. 3 AM, 10 AM 12 PM whenever..... I would get in the car and hit the drive thru. We did have some trouble during breakfast hours, but they did their best to humor me since I was a 3 to 6 times a day customer. The third time is now. I have grandchildren that I shuttle around and sometimes we need a bite. One insists on McDonald. Well, McDonald's finall has something I want to eat!!! The sweet chili grilled chicken wrap is great! 360 or maybe 370 calories, good taste lots of nice lettuce and cucumber. The older kid now wants the wrap as well! So... if you find yourself on 80 or anywhere there's a MickyDs and you are forced into fast food... give this sweet chili thing a try! read more

I got a spicy chicken sandwich, they forgot the sauce. I got a fry, they forgot the salt (and don't give ketchup unless u ask), i got a cookie and it was stale and i felt sick. The customer service wasn't good. read more

This McDonald's has a play place! The food was good and the prices weren't bad. They had some new specials I haven't seen advertised. The play place is separated by a glass wall. The decor was modern and hip. It almost reminded me of the McDonald's in Germany. Francis was helpful and there was another gentleman who helped me. He was in charge of the dining room. I don't live close to his location but if we are hungry and we are near here well stop at this location. read more

Came in for breakfast really quick, and I am not a breakfast person at all. I prefer a hamburger and French fries at 7 in the morning. Being that I'm not a breakfast person, I settle for a parfait. I like them here but I wanted one more thing to nibble into. So I ask if I could have just 1, that's right.... 1 pancake. Most employees would say no but Reggie came through! He could have just gave me some bull shit excuse as to why they couldn't provide a pancake, but he made it happen, and made me happy. Thank you Reggie! These 5 stars are because of Reggie and his great customer service. read more

This is one of the best McDonald's I have ever been to. Awesome play area, clean dining room and free wifi! Now if I just could get a McRib and a Shamrock Shake at the same time... read more

McDonald's - Fast Food Near Me - Fairfield, California

I came inside with my friend and ordered 2 large meals, when my card started acting up and kept declining the cashier was very nice and patient, however, the manager was making rude side comments and was acting very rude, ​to be honest. The employee in charge of the drive-thru​ was rude as well- she had the same attitude and gave us the same treatment like the manager! It was very disappointing when it came to their attitudes; one of the worst customer treatment I've faced. Another long going issue with this McDonald's is the fly issue, you can't​ sit anywhere and eat in peace without having to swat away flies every minute! read more

This McDonald at 4400 Central Pl. Fairfield, Ca just happens to be one of those restaurant that does not participate on all the McDonald specials that you see advertised on TV. I have gone to this placed several times and was disappointed when I asked about the tv special and the reply "sorry we don't have that special here". I suggest before going to this place and thinking you will get that two for one deal, is to call first and save the drive. read more

Extremely long drive through time. Completely unacceptable. Not even close to fast food.

If I could give this place 0 stars I would. Went here last night because it was open. That was a waste of money. Threw away most of what we ordered hamburger cold bun hard fries soggy most likely old got nuggets also cold and soggy. Wtf read more

When your supposed to be open at 5am and you have a line of cars at 505am you should probably hire people who can get to work on time or start taking orders yourself. And then customer service here is horrible very rude! read more

Worst customer service ever, don't go here, or go through the drive through. Absolutely a joke, even the manager here was a joke. I could not believe the tone and the unfriendly service we received. If I could give 0 stars I would. read more

Horrible service and nasty servers at the drive thru...I live in the area but will travel to the McDonald's on North Texas Street which is one of the best I've ever been to in terms of food freshness and friendly service...don't let the new look fool you.. read more

Annoying screens which constantly change the menu. Just use paper. Less waste. Easier to see and point at things. Sure, it's McD's but they make new items, new prices, and I want to know what's what easily. read more

Waited 20 minutes using the kiosk only order system. Did not get them delivered to my table. Had to go up to counter to get helped. Person gave me two cups to get my own drinks. Wishing for the old system where you ordered from a person and they gave you your cups for a drink. Bummer. read more

The location is near our house and we eat here 1-2 times per month. Since the store refurbish the staff has been friendly but really slow with lots of errors. Today, not only was our order wrong but several other orders before and after ours were also messed up. Worst of all (and this is only comparing fast food options), it took 14 minutes to get the wrong food order. We realize this IS a McDonald's but even by McDonald's standards, this was a poor experience. read more

Quite possibly the slowest drive-thru in the world!

We've visited this McDonalds before, usually for ice cream and the play area. We went last week and the play area was beyond dirty. I don't think anyone has cleaned it in months! I used baby wipes to clean the screens of the games. I just touched one area of the play structure with a wipe and it turned black. I left there thinking I wouldn't be surprised if my kids got sick after playing there. Sure enough... 2 days later a nasty virus made its' rounds through our household. I feel so certain that it came from there. Kids' play structures should always be cleaned and sanitized. I don't know why this hasn't been made a priority in this place. Shame on the manager for allowing this to happen. The poor sanitation conditions are beyond evident when walking into the play area. I talked to an employee about the play area when we were there. She said "it's supposed to be cleaned every night.". It's definitely not. The employees at this place are extremely nice. It doesn't appear that they're lazy b/c anytime I've been there they have been busy. The customer service is great. JUST PLEASE CLEAN THE INDOOR PLAY AREA! You are getting kids sick by not doing this. read more

Normally I'm not one to complain about fast food joints, you get what you pay for. But at this particular McDonalds I've started buying a small fry because they never fill the large fry up! This last visit my large French fry was literally only half full. Not sure if they will even see this result but y'all might want to start giving us what we pay for. read more

I was here with my family Sunday, 02/05/2012 late evening. It was our first time coming in to this location. I was recommended by my best friend. We like to go to different Mc Donald's Play place for our 2 year old and 4 year old. Place looks nice but the service is terrible. My husband was really upset because Jennifer (Supervisor Lead) was yelling at him for coming down the slide with my 2 year old daughter. My husband told her that he went up the structure because she was crying and scared to go down the slide. She said that it's okay for him to go up the play structure but not go down the slide. There is no sign that says no parents allowed to be in the play structure or going down the slide. There's a sign that show "Children must be supervised by a parent or adult at all times. 3-12 years old can play. Parents too!" If that's the case, she needs to read the sign again or take it down. Also, she needs to respect people because yelling is NOT appropriate. She needs to go and take a leadership class and customer service. That's not how you treat customers. Also, there are kids who are over 12 years old and another parent who is with his 2 year old daughter at the play structure. She did not talk to them about that they should not be in the play structure. Also, I went to order food. The cashier is the same lady who yelled at my husband. There's no greeting and not a smile at her face. It's a shame that this place is not a friendly place with good customer service. read more

McDonald's - Fast Food Near Me - Fairfield, California

Any McD's can get a 3 just for the convenience, price, and taste of its Diet Coke. This one is a convenient stop after the 680 once you get on 80 on the way to Sacto. read more

This location has declined significantly over the past year or so. The employees are consistently discourteous, disinterested, and often rude, as if I've intruded on their day. This goes for both the dining room and the drive thru. This afternoon I entered the drive thru behind eight to nine cars. The line moved slower than usual. As I got to the menu board, I noticed a sign posted stating that the ATM/Debit was not working. The person at the speaker informed me that they were only taking cash. This, after sitting in line for over 15 mins. Unfortunately I wasn't carrying much cash at that time. Since there were cars ahead of and behind me, I was trapped in line. I pulled forward without ordering, but then my daughter checked her wallet and told me she had some cash. As I got to the first window, I told the cashier that I'd like to go ahead and place an order. She told me that I had to do that at the next window. When I pulled to the next window and informed the girl there that I was told to place my order at the second window, she seemed confused and asked someone else to help me. There were several employees standing close-by arguing with each other about who had to help. Finally, one girl came to the window agitated that she was picked, and rudely told me that I would have to come inside to place an order. Really? After being stuck in a slow moving line for over 20 minutes?!! If you're thinking of visiting this restaurant, I strongly recommend against it. That was the last straw, as I'll never patronize this location again. Obviously, the owners do not care about maintaining customers as they don't train their employees to treat customers respectfully. Save yourself some stress, stay away from this place, and go to one of the surrounding restaurants. read more

Nice remodel but the service is terrible. For my first time coming since the remodel very confusing about were to order. No one to help you navigate around. Then you are overlooked by the clerk to assist the person behind you. Very bad experience. read more

This my favorite McDonalds in the Bay Area! Quick service, courteous employees. Food always hot & frocks always cold. Food served is just like what is pictured! read more