This is the McDonalds at the Laulani Village shopping center. It has a children play area. The service is quick, the bathrooms are clean, and the overall restaurant is clean and tidy as well. There are two drive-thru lanes that eventually converge into one to pay and pick up your food. I've been to this McDonalds several times and have not had any issues or anything negative to say. The food is typical of what you'd expect from any McDonalds, so no high expectations there. This restaurant is on par with what you would expect from a McDonalds! read more

I love that we have a McDonald's here, but drive thru lines are always busy. Weekends and evenings around dinner time are the worst. It's faster to park and walk in for your food. If you do park, don't park in their small lot. Otherwise you may get blocked in when the drive through line backs up and no matter your reverse lights are on , hangry ( hungry + angry) people in their cars do not let you out. You almost have to force your way out. You can park on the City Mill lot side- ample spaces and you won't get trapped. BUT- be very careful crosssing to McDonald's. Lots of traffic and cars coming out of the drive thru. So always be aware. Food is good. I've never been disappointed. Service is good too! Friendly service . I have never had a wrong order. Think the parking and drive through lay out could have been planned better. All in all though, so happy to have this franchise open up here read more

Chemical tasting ice cream?!!!!! Came here 12/26/2017 evening to purchase 2 snack size Oreo mcflurries for my two young children. Came home and did a taste test like I normally do for most of the food that I don't prepare myself before giving them to my kids & realized that there was a weird metallic chemical taste to the ice cream. Called the store manager (Ben) and had told him what was going on. Ben, tried the ice cream himself and agreed that the ice cream did not taste right. I asked what the reason for the awful taste and was not given a direct answer. Ben informed me that I would be credited on my next visit or I could get a refund. I must say that Ben was not very apologetic towards the situation while he was cheerfully humming songs in the background. Decided not to leave home & kindly declined my refund/credit and asked them to turn off the machine and figure out why the ice cream had a chemical taste to it so that no other family had to ingest this awful ice cream. Informed Ben that I would follow up with the status of the machine. I'm really hoping that this so called manager really shut down that ice cream machine. Yes, I know McDonald's is already filled with chemicals and isn't the healthiest thing to consume -___- but why the heck did it taste strong of chemicals?!!!!! read more

This McDonald's service sucks! First they take forever to take your order. Talking 20 mins in the drive through. Then they don't regulate their customers. They took two orders on one side. Two customers went before they took my order! Why do they have two lanes if they won't regulate their customers in a two lane drive through read more

Quite possibly the WORST McDonalds in Hawaii! Got my order wrong at least eight out of ten times and even over charged me for a extra MEAL (no not just an item but a WHOLE MEAL) and then when I complained about it the bakla manager that fixed the mistake kept treating me as if I'm some kind of criminal. God forbid you ever go through the drive thru because they screw up almost every time. The trainer or training at this location SUCKS and they have no clue what they're doing. Sad.... read more

Morning need breakfast, no cars in the drive thru. Husband ordered, paid. They screwed up our order so had to wait for 5 min. In my car wasting my gas. Customer service is good The employee that's giving the customers their food from the drive thru should speak English!!! She was talking in Filipino. I'm just saying read more

McDonald's - Drive Thru McDonald's - Fast Food Near Me - Ewa Beach, Hawaii

Well McDonald screwed up another order . I ordered a mushroom burger and I got a big Mac the only thing I never order. I called and called no answer so I went to bed and thought I will call tomorrow. I called and the phone was answered thats when I was passed around from cashier to manager . Then after everything she kept tell me "YOU NEED A RECEIPT " I told her I didn't have a receipt but I did have the food. She kept on saying No receipt no refund ....so I told her ok no more ordering from you ....She ok PISSED ME OFF MCDEES ,.....HELLO BURGER KING read more

Went there today to buy 2 Happy Meal and 20pc McNuggets. Lady told me all my order was there so I trusted her and drove home. As I got home I realize there was only 1. This is the 2nd time it happens to us. I guess you can't trust their workers anymore and they want to get paid $15 an hour for their job sheesh... read more

Love this McDonald's! Especially love the friendly customer service i receive their! always gets my order right and always apologizes when there is a screw up in my order. Definitely my fave McDonalds on the island! read more

This is very upsetting and disappointing , I ordered 2 Parfaits through the drive thru and got home and saw that one of the cups was only 2/3 full and the other one was less than 2/3 full. Not worth my gas to drive back 2 miles to return.. grrrrr I got charge $1.69. What the hell. Is that worth it to buy? read more

McDonald's - Fast Food Near Me - Ewa Beach, Hawaii

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Ugh so irritated Monday ordered big Macs no onion no pickle got home and no lettuce with pickles called the manager she said to stop by and they will replace my big macs so went back today same order no onion no pickles BUT STILL PICKLES ARE IN THE BIG MAC! I so thought they were getting better but obviously NOT. Drive a little farther to the next McDonald's in ewa and get your order right read more

This McDonald's is located inside the Laulani shopping center with Safeway and Ross. Every once in a while, I like to take my son here to get a Happy Meal and play in the indoor Play Place. The restaurant is always clean and my food usually comes out in a decent amount of time, but this place is ALWAYS CROWDED when I go. I've been there on weekends, weekdays, during meal times, during off times, and every time I go majority of the tables are taken and the kids area is jam packed of kids playing. The kids area is enclosed and small so when those kids scream with excitement or cry at the top of their lungs when it is time to go, the sound reverberates off those close proximity walls and intensifies the sound. SO... here is my tip: bring your headphones. You don't have to blast your music to drown out the sound of the kids, just play something at a level until you can clearly hear the words. You just need to protect yourself and your sanity from those high pitch noises. I always make sure to look up every few minutes to make sure my kid is acting right as well as other's kids too. Besides, kids as I've found out, are really good on telling on each other. I've had kids come up to me and say that they don't like the fact that my son looked at them. Or that my son doesn't want to play with them. Anyways, yeah... BRING YOUR HEADPHONES if you plan on taking the kiddos to the play area and hanging out there for a few minutes. read more

A worker by the name Thelma was the upmost sweetest and beautiful young lady ever! She truly blessed my day! Go to this McDonald's and ask for Thelma!! read more

I live in Ewa Beach, so frequent this McDs a lot. They never get the orders right. This morning we had no butter or syrup for the hot cakes. They charge 50 cents to add a tsp of mayo. So crazy. read more

This really should be one star, but I'm nice. I don't go to this McDonald's often, and I've only been to the drive-thru. (Never inside). This drive thru is the s-l-o-w-e-s-t I have ever been in. Every. Time. Even when the line is short, it takes forever. Today was the second time I've waited in that slow line only to find out that the one thing I wanted on the menu was the only thing they were out of. There should have been a sign saying that they were out of that particular item, like other places usually do. If this was the only time this happened to me at this location, I wouldn't have given a 2 star review. On another occasion - after waiting in line forever - they actually ran out of FRIES! Yes. Fries. It's a freaking McDonald's for goodness sakes, how do they run out of fries?! In my whole life I have never heard of a McDonalds running out of fries. (To make up for it, they were offering your choice of a side salad or 2 hash browns with your order(s)). Go to the original McDonald's in Ewa Beach instead. read more

The playground is nice and clean. It's little cold in inside. Better bring the jacket. The food doesn't come out fast. The one guy next to me had to waiting in about 15mins for his food. Also, this McDonald's one of the busy and slow drive thru restaurant. read more

McDonald's - Fast Food Near Me - Ewa Beach, Hawaii

Irritating...that's all I can say. They shouldn't have opened...they don't have their processes in place and the drive-thru is terribly slow. It was so slow when we got our sundaes, they were melted when we got them and had to ask for new ones. They also don't have a full menu. They seemed to not have much of any McCafe items. Lastly the staff weren't very apologetic on the various screw ups other then about the melted sundaes... read more

Extremely slow and unorganized! We live right across the street and can walk there but next time I will just jump in my car and drive the extra miles and go to the one down the street. At least they have their crap together! Workers just seem to be working aimlessly, they seem lost and don't know what they are doing. Orders are messed up and service is so slow. The one " manager" there wasn't managing her staff and honestly seemed pretty lost herself. Hoping they work out their kinks... read more

I love their playground. They maintain it well. They close it from 2pm-3pm for cleaning. My husband brings the kids so they can play while he does hw read more

So 1 star..the messed up my order 4x..on one order..they put no soup base in the saimin..no syrup for the diet coke..no cheese and lettuce in my snack wrap..and I boy toy in my happy meal when only my daughter was standing and ordering the happy meal.. read more

McDonald's - So i order snaxk wrap no ranch...and they gave me snack wrap with wrap and chicken only..no lettuce and no chesse - Fast Food Near Me - Ewa Beach, Hawaii

Place is usually busy the drive thru. Not distance between the order area and building thus it gets cramped there. However, they do clear the lines effectively. Staff is friendly and the food is usually fresh. read more

This review is for a specific female worker that helped a client and I around 8:00 AM on the morning of 3/9/2017. I'm ashamed to have not gotten her name but I was more than happy and pleased with her level of problem-solving tactic that a lot of people, unfortunately, lack today. The client that I work with is deaf and is developmentally disabled. They know very little ASL and makes visual/gestural signs that they make up to get them by. So when my client was gesturing that they wanted a Portuguese sausage platter, they made little coin sized shapes at first which kind of threw me off a bit because they also sign this for actual money coins. The worker quickly left the register to ask the supervisor and the other workers if they had a picture of the different platters she could show us. Now, this may seem like a tiny gesture to some of you but it meant a great deal to my client and to myself. Five days a week, I practice with my client how to be independent and ordering food at a fast food joint is one of those challenges. While most times they're able to ASL and gesture their way through an order, there comes times where they, like any of us, want something different. And that becomes slightly daunting when they aren't able to communicate it. This experience is the VERY FIRST TIME a worker at a restaurant went looking for a picture to help us out. It's not to say every other fast food joint is the pits. This is mainly highlighting this specific worker and her stellar effort in recognizing what she needed to do in order to give my client the exact order she wanted. Basically, she did her job and then some. I applaud this worker and want to let this location know that they have such an asset on the front lines. Mahalo!! read more

Got pretty excited about a newer McDonald's that is located closer to home. But other than that it's new, nothing really to rave about. It's not 24 hours, service is not up to par, and they must hold the world record for most times that the ice cream machine is broken. I rather just drive a little extra to the original McDonald's in Ewa. read more

McDonald's - French fries and ice cream. Best combo ever - Fast Food Near Me - Ewa Beach, Hawaii

This Micky D experience was fairly good. Used the kiosk to order shower it was a 14 min wait for standard fare. The women who were work we very attentive and always cleaning and or serving. This is a huge upgrade from the dirty McDs on the mainland. Recommendation. DO NOT customize your order. It just confuses them. read more

pissed, ordered 2 plain cheesburgers and didn't even get the cheese, hello, I would of ordered plain hamburgers if I didn't want cheese, the kitchen needs some training read more

McDonald's - where's the cheese, talking to the manager on my next visit because they won't answer the phone - Fast Food Near Me - Ewa Beach, Hawaii

I've had some mishaps with the orders when this place first opened, which I brushed aside since they first opened 7 months ago. Seven months later, I've had 2 experiences with not-so-good service in the past 2 weeks. Last week, I went to this McDonalds and went through the drive thru - ordered a parfait and didn't get it with my order. Had to go inside to get my parfait. Today, I ordered 20 chicken nuggets, a salad and a large water inside. The person making my order was in training and somehow added a parfait and a medium drink to my order. Had to tell the guy we didn't order it and get a refund on it. When we got our order, we didn't get dressing or a fork with the salad making us have to go back to ask for it. It seems like I've had more issues with this McDonalds than the one across the street from Burger King in Ewa Beach - which the lines actually go faster and never had to double check my bag to make sure everything was in there. Hoping this place improves in the future. Giving 2 stars due to the consistent mistakes of orders and the slow service. read more

Brand new location. Very friendly. Clean and fast. They even have a play place for kids. Hopefully they are able to keep up the brand new standards read more

McDonald's - Inside the mcDonalds - Fast Food Near Me - Ewa Beach, Hawaii

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Parking - ample private lot Service - 3/5 stars Drive-thru wait time - 5-10min Food - 2 stars, limited menu You'd think any brand new...anything...would be at the top of their game. What? This McDonald's is just ridiculous. I haven't been inside the restaurant; only used the drive-thru about 4 times now. It's conveniently located a few minutes from our home so we keep going back when we need a quick meal. I think we're over it. To start, they have an extremely limited menu. The drive-thru wait time varies, but often is quite lengthy even when there aren't many other customers. The service also varies, but at least they all seem to speak and understand English properly. Lastly, the food quality & accuracy. We haven't yet had a problem with accuracy, but the quality is somehow less than expected with McDonald's. Personally, I have pretty low expectations with most fast food establishments to start. Every single time we've gone, we order both large & medium fries. Somehow every single time, they've had the same exact amount of fries in them. And, no, I'm not saying they give way too many fries in the medium. The large amount of fries will barely fill a medium container. Then any sandwich that comes with mayonnaise, really will come with mayonnaise. ONE GIANT GLOB smack dab in the center. Anywhere from 2-3 tbsp worth, just right there, in the center, a nasty glob of mayo. Any vegetables we've gotten are pretty old and past wilting. If you're craving McDonald's, drive the extra couple of blocks to the next one. The wait time is wayyy longer, but at least there are more options. read more

My favorite McDonald's by far. Soda fountains. Clean bathrooms. Children's playground. Hot oily French fries. I love McDonald's. The end. read more

I went back to the counter to get another cover for my ice coffee because it wouldn't latch on to my cup. The manager asked may I help you so i said can I get another cover cause it won't latch on to the cup. Then tells me to wait then turns around and I said to the person beside me did she she tell me wait as soon as I said that she turns around snatches my cup and exchanges my lid. So I asked for some napkins and gives me one for me and my family. Bad Customer service specially from a manager read more

McDonald's - This manager here is rude, her Customer service suck as well as her attitude. I asked for her name she hid her name tag and turned around - Fast Food Near Me - Ewa Beach, Hawaii

This is probably the worst McDonald's. Trainers need to step up their game. They had a trainee at the cashwrap and he was the only cashier. Manager comes and fixes cashier's mistake, no apology nothing. What kind of leaders are you guys hiring or promoting. Elaine is a joke. DJ the trainer? Really you're not training, your working as a regular crew. Service is SO SO BAD. Are you guys even listening? You probably can hear me, but not listening and understanding what I'm trying to tell you. If it wasn't for my kids that love the "Happy Meal", I wouldn't be coming here. I hope the owners reads this. read more

They should really leave the cappuccino and stuff to Starbucks had to try to have them get my drink right 5 times 3 times more than I would let any other place and they still got it right so damn frustrating read more

The one star is only for its location...and the fact that Yelp forces you to give it a star. I was happy that there was now a McDs closer to home, instead of driving further down Ft. Weaver. My daughter was so excited to try the Play Place. At our first visit, we arrived at the Play Place, only to be told by the employee that she couldn't play unless she had socks on. I get that it's new and they're going to be all hygienic and stuff because we all know how nasty it can get. Honestly? It's likely the place will get contaminated thanks to bodily fluids, not because of gruddy feet. Not to worry though - if your kid wants to play, they'll SELL you socks for $1.25. I do empathize with the underpaid McDs worker - no one likes to be the person to tell kids they can't play. But man, it was so hard telling my daughter we couldn't stay. I didn't have cash, and by this time my husband had had it with the counter people. They were slow, didn't have many of the items carried at other restaurants. We said good riddance with this place. I waited until after my 2nd visit to write my review. 15 minutes in the drive through and only 3 cars ahead of me. I won't be wasting my time there again. Be warned, Ewa Beach! read more

I like taking my children to this McDonald's. There playpark is clean, air conditioned and comfortable. The staff today was very on it and made my order correct. Which is hard to find at fast food restaurants. Overall I like this better than the other one in Ewa, mostly because of the play area. read more

Mcdonalds is normal, but the drive thru is awful. Had been overcharged once. And service is super slow. Even when there is no line. People cut in line all the time thinking that they are special and can go straight to the "second order" line. Also had an experience when I walked in and noticed people in a company van, (I don't remember which one) were so entitled that they did not have to park in a stall. Rather they were outside at the curb in the middle of the drive thru line. Mind you, there was nobody in the car and the operators decided that turning on the hazards and going inside to order and wait 15 minutes was the best option. Overall the mcdonalds just has poor service, but some of their customers are even worse. I wish they had somebody in charge of controlling the lot. read more

Ordered the crispy chicken sandwich and it was burnt on the edges and chicken was dry. Everything else was normal and good.

I hate leaving bad reviews... but the male voice taking my order was the rudest everrrrrrr!! The female collecting my money was rude too. Geez.. no greeting, no thank you? The food is typical McDonalds... The customer service deserves zero stars. read more

So happy to have a new mc Donald's in this shopping center. There is lots of seating. It's new so it's very clean and nice inside. There is lots of parking. We have come here a few times and it's been very busy every time. But the service has been quick and friendly every time! There's lots of parking available. The drive thru here has also been busy but moves very quickly. read more

So headed home after class run thru the drive thru and ask for a num 10 with mustard on my burger and for the meal to be up-sized to large. Well I pull up to window and see they did not up-size my meal and so I told them and they said oh well we only charged you for a medium so that's what you get. So I get home and open my burger and they added mustard I guess you could say but oh must be running short or something because it was like 5 dots of mustard read more

McDonald's - The added mustard I got yay - Fast Food Near Me - Ewa Beach, Hawaii

This is the cleanest McDonald's I've been to! Playground clean they wipe down the structure from2:00-3:00. If going to play on the structure make sure you bring socks, if not the have some for sale! It gets a bit cold so make sure you bring a jacket! read more

McDonald's - Indoor Playground - Fast Food Near Me - Ewa Beach, Hawaii

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