Pretty sure the chicken I just purchased was spoiled. It had a foul smell and tasted rotten. Thank God I didn't feed this to my kids they could have gotten sick. I went to call the number to complain and the number for this location is for the McDonald's at the navy exchange. Great way to get out of handling problems. read more

How can you not have any drinks other than fruit punch and powerade??? Sat in drive thru for nothing. Put a sign BEFORE we enter drive thru, that would be helpful!!!!! You know you are ALWAYS out of something... make a sign board for those of us that can only drink sugar free drinks. read more

Probably the slowest drive thru I have ever experienced. No matter what time it is. It's always slow.

I waited a few days on purpose to post this. Even contemplating not. But I will. A couple of days ago, my kids got ready for school so fast bcuz they were excited to go. So they asked if I could take them to school early...and could they get "McDonald's hash browns". Not our normal routine and I wouldn't call it a great breakfast to start the day, but it was rewarding for them to break up the monotony. So I said yes to both. Came to your store and nobody was in line inside but the drive thru was steady so I whipped in and just came inside to grab two hash browns. Walked in and everybody was jamming. Store clean. People getting it in. I spotted a row of golden brown hash browns that looked so good I thought about getting a couple for myself.(but I knew my daughter wasn't gonna finish hers) Everybody had their backs turned for a few seconds before the associate on the register noticed me over her shoulder. And when she started to turn, I was preparing my mouth to speak my order, but she turned and walked down to the next associate and whispered something to her, then that associate turned and looked at me then looked away and they both started giggling. So by now if you can imagine my feeling right then like...wtf? So she turns and walks back towards the register and when I think she's about to take my order...SHE TURNS HER BACK TO ME AGAIN! and starts redoing what she was doing when I walked in for about two seconds then turned to me and asked to take my order. And when she tried to look me in the face...the look of disgust I was giving her she couldn't even look me in the eyes. And I'm 6'1 jet black and ugly as hell...it was a little more than silent exchange aside from me saying "2 hash browns" and she knew why... As I waited for my order, which came quickly, I composed myself got over it and when she called my number, I happily and humbly took my kids order, looked her in the eyes smiled and said thank you and have a great day. Bcuz I learned and accepted something by your actions. And I am also very proud of myself. Bcuz the old me would have verbally let you know of my distaste for what was obviously and blatantly happening to me. But I think i said more with my facial expression than I could have spoken. I pulled into the Ross parking lot to swallow the portion of my pride that you jammed down my throat at 7:20am and had a convo with my kiddos while they giggled and ate their lil greasy ass hash browns. Moral of the story, knock it off with the bs as if ppl are stupid. Plus you don't know what be going on in some of these people's minds while you are making blatant jokes about customers and thinking that counter protects you. Shouldn't do things like that ma'am. And I took into account that she could have whispered "wow that's a handsome man"...it don't matter. Retrain on the obvious please. Thank you have a blessed read more

The ambience here is quite welcoming. They have one of the last play places on the island and my four children love coming here and eating the special chicken McNugget happy meals! It truly is... a happy place. read more

Fuck did place 10 min 4 two sausage McMuffin had to park. Bad service everytime been there

They are STILL SHITTY!!!! how many times people have gotten out of line for the drive through pissed off because they are so SLOW!!! And to top it off THEY NOT EVEN BUSY INSIDE!! its practically empty!! And they still SLOW!!! read more

Your crew this morning shes so rude to the costumer.she was taking orders in the drive thru. I told her you have special free big mac today and she said no .I said it's in the app and she said if you use it .but I told her I have apps and I did show it to her and she read it and shes whispering to the second head set that I did not order the big mac I spend more than 5 dollars to my first order and I told her I have second order to use another apps of my daughter and she starting to scream on me saying I know big mac is free .is that the way you treat the costumer I'm talking to her and same time shes taking the orders and shes telling me WAIT! I'm taking order but she never even ask me to hold on mam . So rude and no manners .I was already in the 1st window showing to her my App on my cellphone .shes not suppose to be taking orders in the drive thru if her attitude is like that so bad atittude and I ask her name to the second window her name is elaine. time I order 10:35 am.im not gonna order again if your crew have a bad attitude to the costumers like that. read more

Horrible service! Our mobile app order kept getting messed up to where I had to go in rather than remain curbside with our 2 dogs. I got a half-hearted sorry for all the troubles. Got home and our order was still wrong. We called and had to go back with again a half-hearted sorry. Too much trouble for what is supposed to be convenient fast food. read more

Do I have to give this rating a star? As much as I hate the long wait time at the drive through and having to make sure they got my well done fries done right..now I have to make sure they blend the oreos with the ice cream in my mcflurry otherwise they'll just top the oreos onto the ice cream!! I should call corporate to let them know that they're cutting corners!! read more

This place fucking sucks! Machine always down! Basic orange juice they don't have! No sundae when you want it! Bullshit! And you gotta wait in line now to come out off drive thru with nothing! read more

It's been a good while since I've stepped foot inside of a McDonald's. I'm always going through the drive thru. And this location is one of the busiest on the island. It seriously wraps around the restaurant which if your trying to get out of a stall, you can't! I wasn't having it today, so I parked by Ross and I took my kiddos inside. To my surprise, the inside was just as busy but so well controlled. There are several improvements that contributed to the controlled chaos. 1) There are now 4 very tall electronic panels (I'll call them kiosks) that'll take your order! It won't take cash, but if your paying with a CC, you don't even need to stand in line!! 2) Whether you order at the counter or at the kiosk you get a very sturdy tent number you place on your table. A worker will then bring your food to you!! 3) When we were done eating and getting ready to leave, a worker came by and took our trays to clear the table! How cool is that! The new system now leaves the front waiting area open with a lot less people standing there waiting for thier food. I'm very impressed! Well done Ewa Beach! I had a great time and had a bit of a chuckle yesterday as I was noticing myself pretty excited to do a Yelp review of McDonalds. read more

McDonald's - You place the number tent on yiur table and your food will be brought to you by a worker. - Fast Food Near Me - Ewa Beach, Hawaii

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The drive thru is the slowest drive thru on the island. I had an hour to get to work (20 min drive). I was late for work waiting in that drive thru. It wasn't even lunch time when they're busiest. Also the prices are higher than most other suburban mcdonald's. read more

My friend and I stopped by for a snack yesterday afternoon. We noticed the chocolate shamrock shake on the menu screen. The picture showed a layered shake (chocolate on the bottom of cup, topped with the green mint shake, whipped cream and a cherry). We asked employee at register what was in it since it was our first time to see it on the menu. Mint and chocolate flavors? He said yes but wasn't sure because it was a new flavor. We went ahead and ordered 2. He asked what size and we said the smallest size since we just wanted to try it. When we got our order, the shakes didn't look like the pictured shake in the menu screen. One shake was green mint with vanilla and the other looked more vanilla with hints of green mint. Where was the chocolate? My friend went back to the employee girl, who looked like she worked at the drive through window, because of the head piece on her head, and asked her if these shakes were the chocolate shamrock shake. The employee said yes, they are the same. My friend asked again and tried to show her the color of the shake and the employees response was the same. Unfortunately we didn't complain. As we ate our fries and drank the not so looking chocolate shamrock shakes we noticed a military woman who ordered the same chocolate shamrock shake that looked exactly like the pictured shake on the menu screen. Why? I don't understand what happened but was upset. Should have complained to manager. I don't know if I should even give 1 star. I guess I can for the fries. read more

McDonald's - Do these shakes look like chocolate shamrock shakes? According to one of employees the day my friend I went in, they are the same. - Fast Food Near Me - Ewa Beach, Hawaii

I really don't like going to Mcdonalds very often. But when we go its usually for breakfast. The staff is always nice and very helpful. Maybe because they are starting the day off. The even staff not so nice. We ate the big breakfast, hot cakes and bacon, and sausage mcgriddle. All cooked right. Not over or under cooked. I use to eat the southern style chicken here for lunch but they started burning the chicken every time. So this would be the reason for not coming for lunch or dinner. The restaurant is always clean as are the bathrooms. My girls love the play area. Its nice for them to have a place to play and eat. Good drink selection but would be grest if they had diet dr pepper, beside just diet coke. Overall a good place to take the kids for breakfasr. read more

McDonald's - Fast Food Near Me - Ewa Beach, Hawaii

Honestly, the 2 stars I did give are only for the following reasons: 1. Location, location, location - GREAT location. 2. Food quality is acceptable, except for the fries. The major and biggest downside here is pace of their service. They are the ABSOLUTE SLOWEST out of all McDonalds I've ever been to. I've never been in the drive thru less than 10 minutes...granted I usually come any time after 5pm. Tonight was the first time we've tried running into the dine-in. Both drive-thru lanes were backed up to the entrance of the parking lot, so bad that you couldn't even drive around to get out, and the parked cars could not reverse out of their stalls because they were blocked in. My other half ran in to see if it would be faster, as there were only 2 people in line inside. Meanwhile, I was still stuck in the lot trying to get around to exit. Regardless of how short the line was inside, he still took longer than 10 mintues! Fail, even though we did beat the drive-thru cars. This location obviously can't keep up with its 2 lane drive thru...not even close. The fries here are always pretty stale too. I cant recall that I've ever had fresh ones. Bummer, cuz the fries are the best part of the meal lol. If I absolutely need fresh fries I make the drive to the one deeper into Ewa Beach. I will continue to come to this one though, solely because of location! read more

WORST MCDONALDS EVER! We order rice, they say they ran out of rice and ask us if we are willing to wait, we say "yes." We asked how long the wait was, they say 20 minutes. We paid and everything. We paid at 10:39pm, they close at 11pm. They had time to cook our rice. 10 minutes later, getting to the last window, they again ask us if we're willing to wait for the rice, we say yes again. We go to park at the waiting area. This guy comes and tells us that they close at 11pm and won't be able to cook the rice. That's after waiting 10 minutes!! Are they serious?The guy just comes back to give us our money back and says they won't be able to cook our rice and that their manager won't changer her mind!Who is that manager? The guy closes the window on us before we can even say anything. Why ask us if were willing to wait if you're not willing to go the extra step and make us waste our time. At least apologize! No apology and just plain rudeness. Whoever was the manager for this night, you need a new job!!!!! Customer service is not for you!And whoever was the rude worker who just gave us our money and then closed the window, you either need a new job or better training!! read more

These reviews crack me up. It's a Mc Donald's people. What do you expect? The people "work at Mc Donald's" so what could you possibly expect. We ordered breakfast. Got our order right. My daughter played in the kid area. It was new, clean and didn't smell like other play area places. No Mc Donald's will ever get 5 stars from me but this place is fine. Don't listen to these cry baby reviews. read more

Nothing is made to order (fresh) when you ask for it. It's happened twice. If the customer asks for it you do it, not straight from the warmer..... 150+ reviews and only a average of 2 stars?! Not good at all and I don't think this place cares. I base all decisions off of these reviews. I gave them a strike 2 but that's about all your going to get. This is also a franchise McDonald's so standards are lower just FYI. read more

When entering this particular McDonald's there is a huge sign showing the Grand Mac, Big Mac and Jr. Mac.. when placing the order the digital menus featured the Grand Mac, Big Mac and Jr. Mac. However, when placing our order for one the cashier informed us that they no longer offer the Grand or Jr. The cashier was very pleasant at explaining the restaurant no longer offers these types. A VERY disgruntled employee was yelling and swearing about the Manger on duty and was leaving the restaurant. Very distracting and hostel vibe filled the restaurant. The cashier again expressed her deepest apologies. Three managers just stood there watch the emploee leave and didn't even bother to address the customers or apologises for that employees explovisive actions. We received out order, correct and promptly. However, the fries where under cooked and soft. We were going to seek an exchange but then noticed a large quality of pre-made fries under the Fry light and didn't bother asking for a new batch. We sat and observed the restaurant, there are four managers present. All of which conversed in their native tongue (non-english) this felt very rude to their staff. The entire time we were in the restaurant, the young Philippino man and woman Manger did NOTHING but stand around and talk and converse in there native tongue. The cashier that helped us was the ONLY pleasant part of our visit. Although her name tag says "trainee" and seemed young, she presented herself as the most mature and customer concerned person working. If this restaurant allowed tips she would have received a very LARGE TIP for her outstanding service. Your management team could take pointers from this young lady. read more

This McDonald's is terrible. The service is consistently slow and the traffic pattern is the worst. They need to put dividers up funneling to the drive thru. People often cut the line and clog the parking lot making exiting a nightmare. The combination of slow service and congestion in the lot makes this anything but fast food. read more

This place can never get an order right. How can they get their own menu items wrong?!? I ordered "Hot cakes and sausage." No substitutions. Nothing extra. I get a hot cake. What the h goes on in that kitchen??? I suggest that you spend the extra 2 minutes and go to the other McDonald's in Ewa Beach. Better everything there. read more

The orange juice machine seems to be broken often. The service is very slow for a fast food spot, even in the drive through. They're not really a new spot anymore so should be able to get it right by now. Probably the most annoying thing is the orange juice. Lucky there's another mcd's in Ewa read more

Worst McD drive thru ever!!! Save your time and drive to the McD's in Ewa beach shopping center. Doesn't matter they have 2 lanes. They are slow and screw up all the time! Today when I got to the order machine, I sat screaming for someone to take my order for a good 10 mins while cars waited in back of me. No one said anything. It was like they didn't even want my business! Worst experience ever. They need to figure out how to run an fast food drive thru!!! Horrible. read more

Why is there always a long line at the drive thru??!!! I get it, there are no other McDonald's in the immediate area...but u know what that also means? U guys mama hella dough ...so hire hire staff for busy hours and weekends!!!!!! read more

One of the worst service as always. Kept having to repeat my order and they need to learn some customer service skills. Forgot to give me a straws, sauce AND napkins! What's so hard about including that? After going back, they did not apologize at all and just walked away after i said thanks. I usually don't like to give negative reviews but this location is concistent on their bad service. read more

Stopped in to grab a quick breakfast that turned in to an extra 15 minutes because of the gentleman they had taking orders at the drive thru. He talked super fast and shortened his sentences causing him to be distorted. Either just too lazy to talk clear into the microphone or had not been properly trained to speak clearly when dealing with the public. Just to get two value meals from the breakfast menu had us at the speaker to order for almost 5 minutes because we kept having to ask him to repeat what he was saying. Of course each time he read it back and when we did understand he had the order wrong. Sooo once again the reordering begin all over. As many vehicles that are in the drive thru and if they were experiencing the same problem ordering as we were, I can see what was taking so long. Not good business to make people have to put so much effort in ordering a simple meal at a "fast food restaurant". And as I type this we open our breakfast sandwiches and no cheese on them as ordered based off of the simple order by the number from the menu. Will now use the McDonald's further down the road in the future. Just my rant for today on the dying art of customer service in today's declining society. And here we go again. Went inside to order food instead of drive thru. Got home and missing items that we ordered even though the cashier looked in the bag and verified all was there in front of us. So pretty much done with this McDonalds. Have been going to the one on Fort Weaver since my first review will go back there from now on. Lesson learned that this one just can't get it right read more

Constantly gets my orders wrong. I always have to double check my order before I leave. Today ordered 2 apple pies. I did check and i did recieve it along with the rest of my order. Got home and took a bite on one of them and it was haupia pie. Checked the other one and it was haupia pie again. Like wtf!!! Now, not just checking if my orders is all in the bag. I have to take a bite of all the food to make sure they're correct. Common guys!! read more

we bought the new grand extreme bacon burger from Spain and it said it comes with Gouda cheese, nope jus regular cheese lol LIES !!!!

First was surprised that they built another McDonald's just a block down from the other one, it's a nicer spot than the other one in Ewa beach and the kids are loving the playground they have its a big hit with them!! read more

I don't eat at McDonald's much, but this new one is sleek looking and clean. Got lunch around 12pm and it wasn't too busy. Cashier was friendly. There are 2 drive-thru lanes, but customers don't seem to know this because you can't see around the corner. So customers were lined up in the left lane and the right lane was empty. read more

12-7-14 Nice, clean, new location in the Laulani Village Shopping Center in Ewa Beach. There was a line at the drive thru, so I decided to go into the restaurant. Only a few people before me. I didn't have to wait too long for my order. Will definitely stop in if I'm in the area. read more

I'm impressed, one of the nicest store(restaurant) of McDonald's I've been too. Clean, nice variety of places to sit, currently on a nice arm chair, clean play area. read more

I don't normally eat fast food. But I've visited here a number of times when cooking didn't sound appealing. I prefer their breakfast menu. So a few times I've had the mcgriddle combo or the breakfast burritos. Every time I've had great customer service, the line moved quickly (I only go to the drive thru) and I've always gotten my order correctly. Never had any problems here. read more

If I could give this place zero stars I would... Workers at the late night hours are SO RUDE. Like seriously if you don't want to work there... Then dont. Or if you have a problem, learn to not spread it to your PAYING CUSTOMERS. Totally ruined a good night, thanks so much Ewa Beach McDonalds. I really think the manager should get down on your customer service because right now, it SUCKS. read more

Soooooo slooooooow. I thought fast food was fast?!?!? These guys are soooo unorganized, nothing is ready during lunch! And, my chocolate shake was all melted when we finally got our order. Wait til school gets over, and there's a mad rush, more crazy, more slow...... read more

At 535am the worker who was talking stories outside stated they open at 530am. Drive thru was still closed, light off, and we waited a minute and the entrance doors was locked. If u say ur open at a certain time be prepared to take orders and have food ready. 1star because it was still closed, couldn't order, and got No food. read more

The worst customer service and drive through wait times, not to mention my order was not correct! As an Ewa Beach resident I will never patronize the Laulani Village McDonalds again. Thank goodness we have choices. read more

Slowest McDonalds in Hawaii! Worst Service! Should change Managers... Just saying: Bought a double jalapeño meal, the burgers where not properly prepared, jalapeños falling out and was not even packed well...my rootbeer was all water and ice...I went inside to complain and the manager told me to fetch myself a new drink at the fountain without even offering an apology...McDonalds should think twice about hiring this kind of people...loose them lazy ass!!! read more

OMG! This McDonald's is always busy. Seriously though, there's another McDonald's a few blocks away. These guys always get my order right, the only reason getting my order wrong would be if I ordered something ridiculously complicating. There's so many other restaurants in this shopping plaza that everyone seems to like waiting in a McDonald's line anyways. I guess the value of this McDonald's must be worth a lot. read more