Please don't stop here if you value sanity. This place is pretty nasty inside. The counter people are non existent. Now a 10 year old girl will approach you and ask in broken English if you're OK. If you answer in an affirmative direction, you're on your own. If you say that you might need some help, she will start the computer screen for you, then you're on your own. I'm 62. I've built a few computers in my time and use them every day. Either the software is written in some kind McBasic, or they really don't need or want costumers any more. I just wanted to get a quarter pounder and fries. I couldn't do it. I tried several applications of things and actually got up to the point that it asked me about the amount of salt on the fries. I could not get past this point. What happened to someone who could convert the words emanating from my face to some keystrokes by a person who was trained in McBasic? PLEASE bring back the people that could take an order. I was frustrated and could not get a simple hamburger. McD.....You've lost my (Even in an emergency) biz forever. Say it after me. "I will NEVER go to McDonalds again" "I will NEVER go to McDonalds again" REPEAT until you actually see that touch screen that you so much want to demolish. Have a nice day, and I hope you can find food somewhere. DH read more

I waited 10 minutes to order then the dam lady left mid order and i had to fcking call the location and tell them hey there are are people just waiting in line and they finally took my order and then i waiting 5 more minutes for my food and the orange juice was spoiled and warm like how hard is it to keep something refrigerated and i guarantee you that my bacon is from someone elses thrown away sandwich ALSO THEIR WORKERS NEED TO LEARN ENGLISH read more

As I was reading the last reviews, and what they had to say about Mcdonalds in Elgin, I was like whats wrong with these people?!! But then i looked at the date and the last review was done in 2008!! No wonder!!!! Ive lived in Elgin my whole life! And Mcdonalds food hasnt changed its still yummy! But the service and employees suck!!! They suck!! They suck!!! The staff that serve breakfast do there job,and its prob only because they are adults! There night crew are a bunch of teenagers that mess up your order all the time, there hasnt been one time that i have gone at night to pick up food and they dont mess up. WE always have to go back! And when we do go back and tell them something they just look at us and give us what they forgot to pack!! Not even an apology!! So if you ever go after breakfast check your Bag!!! read more

In the last 8 years they've been through a lot of changes, but have improved over time. The inside is a lot cleaner and my orders are actually right 95% of the time. The food is usually hot but it's the same health trap associated to the brand. If you're in Elgin n looking for a quick hot unhealthy bite, be sure to check them out. read more

I wish I could give this zero stars and five thumbs down! This McDonald's has gone downhill and fast, it used to be good with Quality Personnel and now all they seem to hire are people that can barely speak English and can't get an order right, here it is New Year's 2018 January 1st and I go thru the drive thru to place a simple order and paid almost $25 for it to get about $7 worth of food! I called the manager and they wanted me to drive 22 miles back to the restaurant to bring the food back! These people running this restaurant are idiots the owners need to fire everyone and start over with quality people! Don't waste your time or money! read more

Order wrong half the time, fries cold and with absolutely no seasoning on them. seems most dont understand english. been here many times and got cold unseasoned lg fries. complained got one coupon for a small fry even though at least 3 large fries had been ordered. They just dont care, they are on a major highway and get enough new suckers to offset the bad service and no return customers read more

This WAS a nice McDonalds. Ou walk in the door to a foul, puke like smelll. It's dirty. The employees stand around and flirt with each other. The drink and Condiments area is GROSS ! KEEP DRIVING PAST... read more

Asked for caramel cappuchino got a frappe instead, returned that and got a cold bitter coffee and had to return that. What I got was not a cappuccino and was Luke warm and tasted like chemicals. read more

I love coming to this location for breakfast, they're always so nice and fast, although they seem to be severally short staffed for such a busy location they still manage to be polite and professional! read more

Sad, sad and sadder service. I went in to get a coffee for mom. It took 23 minutes of waiting around; a blank and unfeeling greeting from a young man that seemed more interested in just standing around. I should have known what to expect when I saw the drive thru backed up onto the street and seeing a few unsmiling facial expressions. Lately, within these few years this location went from being well organized/managed with employees that tried their best to offer good service and cleanliness. Now, it is more like you should come in blind and not care that it's appears clean, yet not the case. Employees standing around more occupied with flirting, texting;even one selfie inclined. I know we have more choices now, but McDonald's is an icon that even has been where two of my siblings have fun work memories. Such a shame of how quickly this business makes us seriously motivate the community to see its doors closed indefinitely!!! read more

McDonald's - Yucky end to a sunday evening coffee fir mom. She had grains at the end if her cup..yuck-yuck! - Fast Food Near Me - Elgin, Texas

CONSISTENTLY gets my order extremely wrong and is really shady about the times it decides to make fries and then lie about when they're being sold. It's kinda weird that I went in at 10 wanting fries as my side and they say they don't make them until 10:30 when I saw two tables already eating fries as I walked in. It gets a star for cleanliness but it seriously needs some better management, or at least someone who can check orders. I WAS SUPER NICE, why won't you sell me fries? read more

Horrible. Purchased food trough the McDonald's app and the store said that they are having internet issues, they could have cared less. Stole my money. Stay away. read more

Not one table is wiped down and the alarms have been beeping behind their counter since I walked in the door, with no sign of them stopping. They're there to remind me to never, ever eat at McDonald's. read more

Horrible service all of the employees need to be terminated. Was not impressed one bit with the food. Save your safe the money and drive down to manor mcdonalds. read more

This is the most non-equal opportunitist place I have ever seen! Most of them DO NOT SPEAK ENGLISH???? This is a small town called Elgin, not Monterrey, MX. Sad to say, the owners probably hire non-educational people with no green card for less pay and hardly no work. read more

To be the owners of this McDonalds, the Fergusons should be ashamed that they are so stingy with the condiments. They have their employees so scared that they might get caught allowing someone to ask for and get an extra sugar packet, pat of that nasty frozen butter (let it defrost a little bit guys), or a packet of jelly or ketchup. I know condiments cost money but, having customers that actually hate eating there because you have fostered such a Stallin like approach to managing your people and your condiment cost. What were you drinking when you chose the new exterior and exterior color of restaurant. It look awful and can't be good on utilities. What were you thinking? Why are you wasting our precious water in that stupid fountain by where you order? First it makes it harder to hear, (so you make your employees stand in the heat to take the order) all because of that goofy water fountain. Not only that but, when my grandchildren hear it working, they all of a sudden feel they must go pee pee. I do not allow them to just get out because traffic, so, I now must order the food, pull up to the window and pay for it, then pull to another window and hopefully get my order. Through out the ordering process, paying process and even the picking up the food process I have ask for at least one ketchup per order of fries, at least one jelly per biscuit item or Egg McMuffin. You make your employees shove the bag of food out so fast that i could see them breaking a window glass in my ca if it were ever rolled up. Once everyone verifies that the bag shoved through our window has the correct foods but does not have the condiments, we get the person that shoved the bag into our car window's attention and explain no jelly is not a good thing and neither is no ketchup or butter. The person that works for the restaurant has been trained by the Fergusons to never give a condiment away when you can sell it. So the bag shover person says ketchup, Jelly, butter.....that will be $1.00. To which I say we never got them to begin with so why are we being ask to pay for what we never got in the first place? The bag shover person does not miss a beat in saying give me back your bags, yes all of them so Incan verify you really didn't get those condiments and you're just trying to get more for free. They paw through the bag and find no condiments in the bag and as they put the amount allowed one per except on Chicken McNuggets in which case you order a 20 piece and get 2 sauces, and don't even think about asking for more, because you ain't going to get it. By this time the car behind you has probably overheated, and horns have been blowing off and on throughout the whole ordeal. But, for you my friend you are headed home until the Grandchildren remember the useless fountain that made them decide they must Pee Pee now, so you pull into a parking spot get out of the car and go inside to let them go to the restroom. But, life isn't that easy, the manager looking person has the nerve to say that the restrooms are reserved for paying customers only. So you offer to go to the car and get the shoved food bag and show it to them to gain entry to the "throne room". But, the person that stopped you in the beginning of your track to the restrooms has a change of heart and says and I quote, "he will allow me to take my Grandchildren to the bathroom this time. Like this guy is doing me a really big favor. By the time the Grandchildren pee pee and get back into the car the food is stone cold but, we will eat it because of all we were put through to get it. I ask them did you wash your hands to which every one of them said a resounding no. To which I ask why not and again a resounding you rushed us and seemed like you were mad so we hurried. I can't no won't go back in and be scolded about the restrooms are for paying customers only. So I took a napkin and wet it on the condensation from the cold drinks and told the Grandchildren that these damp napkins had special hand cleaning properties. I know it was a lie but, maybe they wouldn't tell anyone about it. Yeah that happened, I thought my wife was going to nominate me for worst Grandfather of the year. Thank you, Jimmy and Cindy Ferguson and McDonalds for over cooked eggs and dried out biscuits. I was going to give you 2 stars but after thinking about it, give me one of them back, you get a grand total of 1 star, only because you didn't kill any of us yet. If you had killed us you would have gotten 0 stars none at all, so be glad we lived to tell about it. read more

Is zero stars possible? Strait up order 20 Mc Doubles and a parfait through the drive through. She ask, "Do you want combos?" NOOOO JUST THE BURGERS. She asks "Do you want cheese with those...."F-ING MC DOUBLES????? YES WITH CHEESE!!! Get them home. Dry old as ass meat with one slice of cheese!!! NO CONDEMENTS , PICKLES OR ONIONS ON ANY OF EM! Call the resturant. It is now after 7:30 and dark and sleeting. Tell them order is inedible and why and ask if they will remake it . They say yes no problem. Get to resturant, driving through sleet , dark and cold. He wants the original burgers that we had all bitten into, that are still uneaten and at home so he can do what? Put pickles ,onion, catsup and mustard on them like they were suposed to do in the first place? WTF IS WRONG WITH THIS PLACE? I was told when I arrived they would have remade my order correctly. Now the idiot who took the order is claiming I ordered the burgers plain! THE HELL I DID! They tell me to pull up to spot 1 to wait and I assume I will now get my hot order of food and some twit named Lucy arrives 15 min later to tell me "NO they will not remake my order" It is now 8 pm. I have missed dinner with my family ( order wasn't for just me) Missed my grand sons bed time and still have no edible food or my money back! read more

Stopped by to buy some chocolate chip cookies and left with oatmeal cookies. I asked for six cookies an the lady tells me three minutes, I tell her I'm going to way. She finally has a talk with the guy who's making the cookies and lets him know she need six chocolate chip cookies. I guess the guy does not like this because he tells her he can't, :( ? She tells me they have no chocolate chip cookies in the freezer to make. Like what? How do you run out of chocolate chip cookies, every McDonald I go to they're never missing cookies. Needles to say, I was very disappointed with the staff, next time I'm going somewhere else to buy my chocolate chip cookies. read more

They have just gone way down hill. Their service use to be sooo good. Now it really sucks. This location is the only one closest to my job. The last 4 times I have gone there, MY ORDER HAS BEEN COMPLETELY WRONG. I know they are loosing a lot of money by getting customer's orders wrong and then having to good them another order FREE. SMH. It would probably help if more than 2 or 3 people that worked there spoke and understood English. read more

This Mcdonald's has the WORST service out of any one that i have ever been to. This is including the Mcdonald's in NY NY where the people are just not nice at all. I think that they need to shut this location down due to poor management and service. read more

For the sake of your health DO NOT eat here, unless you want a side of BUG with that. This store shouldn't even get one star, it's more like negative five stars. After my sons school function today, he was hungry and just wanted chicken nuggets. Went through the drive-through and ordered a 10 piece chicken nugget meal, a large strawberry milkshake, and a small sprite. First the shake was over filled and the lid was not properly snapped and the drink bursted open, spilled all in my clean truck. And when I spoke to the manager about it all I got was we can wipe it up for you. Hello is on my freaking seats and carpet. How about pay to have it cleaned but NOPE sorry we don't care about your $45,000 truck. Then to top it off we find a BUG in my sons meal. I quickly and loudly when back into the store and told the manger just how I felt about my child being served a nasty ass BUG, on top of my truck having to be professional cleaned. I demand a full refund and called the health department and made sure I took a picture of the bug for the health inspector. read more

Drive through awful. Didn't get a cheeseburger in a cheeseburger happy meal. Only fries and chocolate milk. How difficult is this?? Someone just doesn't give a damn. Had to stop at another McDs and buy a cheeseburger for my 10 yr old. read more

After a full day of shopping with my kids and them begging for ice cream I decided to stop at this Mcdonalds. HUGE mistake! I have had a couple bad experiences from this location but I figured they could not mess up an ice cream cone. So I pull in and order 4 cones. When I get to the window, the extremely rude cashier barks at me the ice cream machine is "down for cleaning". At 3 in the afternoon? Okay, so I ask them if they have any cookies and tell them I will take 2 packs of cookies. I get to the next window and the lady tells me to pull forward. From past experiences at this location I know better than to pull forward. So I say no, at which point she yells at me to "pull forward now". Um I think not. I tell her I am not pulling forward to wait for 2 packs of cookies. She yells something in spanish and then a manager shows up, she tells me to pull forward also. I told her I am not going to pull forward so I can wait 15 minutes for a couple cookies. She then tells me I am getting oatmeal cookies instead of chocolate chip which is fine to me and tells me "next time you'll know to pull forward". I put in a complaint to the main office and I will never go back to this location again, even if it is just for something small. I would rather drive back into Austin than deal with this location and its crew again. read more

I have pretty much stopped going to this store, but every now and then, I get a taste for a Big Mac and Fries, and will stop on my way home. I always do take out, the place is too dirty to eat, and I live about 10 miles from the store. First problem, the person taking the order may only speak poor English and if you don't order one of the numbered menu items, there's no telling what you'll get. Second problem, on several occasions, I have ordered multiple items, only to get home to find out they did not put everything in the bag. Now I will share yesterday's mess - a neighbor got me a Big Mac on their way through town. It was terrible, not even assembled correctly. From the bottom up, I had a bottom bun that was falling apart from the special sauce globed on top of it, next was a pile of lettuce, then the center bun, next was a beef patty, then cheese, then another beef patty, and finally the bun top. Now, what does it take to properly assemble a Big Mac??? The beef patties, stuck together by the cheese, were way over cooked on the top and bottom of the blob, but the sides stuck by cheese appeared to be normally cooked with some pieces of bread stuck to the cheese (I tried to pull them apart to place one on the bottom part of the sandwich but they would fall apart). My impression of the beef/cheese mess - looks like they had a double cheese burger, or something, sitting too long under the light waiting to be sold and reused the meat and cheese for a new burger by reheating on the grill which is why only the top and bottom of the blob were over cooked. The taste was terrible, and after a couple bites, I threw it out. It is doubtful I'll ever have a taste for a Big Mac again. I wonder when this place has had their last health inspection? read more