Shake Shack Round Rock
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Great time to go when they aren't busy 2pm-4:30pm. Inside restaurant was cleaned. The condiments didnt have the paper cups to get ketchup so I had to ask for those to be refilled. Each item has to be ordered separately. There is NO combo/combination meal unless you are ordering large catering box for a team, party, or event. So this isn't a fancy place, but the prices sure do make you feel like it is or should be a fancy place. 3 (double meat cheese burgers) 1 (crispy chicken sandwich) 3 large drinks 1 milkshake 1 fried pickles 2 cheese fries 11 items total = $80. Pictures provider. Food was fresh and tasted delicious, but I because if the price I wouldn't recommend because of the price and kept having to keep asking for ideas to me.
I didn't realize the parking lot was on the back. It always looked so empty.. glad to know it was bc I was looking at the back! Love my burger and fries. Fries were tasty and warm... it's definitely come back. It does take a minute... after ordering on the kiosk your food is made to order but delish. One burger was pink but we told them about it and it was replaced. Was thankful since it was for my 3y.
I got the ShackBurger with truffle fries. If you like truffle flavor, I definitely would recommend trying this! I wish the fires had more parmesan cheese, however. It was very light to say the least. I didn't even notice the parmesan at first. I ordered my food ahead of time and got it through the drive through. I love that capability - so convenient. I didn't go on the inside, but it looks beautiful through the glass. My burger was free with a $5 purchase due to a T-Life promo. If you have T-Mobile, make sure you download the T-Life app! ShakeShack deals seem to come once a quarter!
The young man who was my cashier seemed new. He had to ask for help a couple times. It wasn't a bad experience, but he could have benefited from a coach being more available. I ordered a cheeseburger with extra cheese and tomatoes, fries and a chocolate malt. They got the burger wrong, but gave me a Coke while they remade my burger. Service was very polite and apologetic. Excellent attitude. Crinkle cut fries were perfect. Chocolate malt was very good as well. The second burger was delivered quickly and looks great and tasted good too. The whole restaurant was very clean. Overall I had a good experience eating here for the first time.
Pretty good. 1st time visiting SS. Got the chicken sandwich with the shack sauce - #delish. BBQ-Cheese Fries were AMAZINGLY GOOD! Lemonade was too bland for my taste. But, they gladly replaced it with a Fanta! Will be back to try the burgers.
I was impressed by one of the staff members working at this location as she was very engaged! She came by to check on us (we ordered ahead through the app) when we were halfway through our meal. We appreciated the dining-quality service at this fast-food stop. It's clean and tidy inside. Burgers are greasy, flavorful, and on the pricier end of fast casual food. My favorite is the Shroom burger though we always like to try out any of their new/limited options.
My first Shake Shack experience, and it did not disappoint! The venue itself is amazing, having both indoor and outdoor seating. Very aesthetic vibes and ambiance, feels like a social bar setting (Which is awesome). There is self-service ordering, and the menu is displayed clearly on the wall. I ordered the cheeseburger combo, and found the food delicious. I was not full from the order, and found it to be a bit pricey for the quantity of food that was delivered. But the quality of the burger and French fries spoke for itself. Definitely will be back, and will make sure to order more for my future visits!
Yum! Stopped in for the first time today! Ordered a lettuce wrapped Veggie Burger with added cherry peppers and Hubby had a double bacon cheeseburger. We split an order of fries. Everything was so yummy. Next time I'll double up my veggie patty! Hubby's burger was perfectly medium. There is an option for cooking the burger to well done. Ordering was easy and the meal came to the table pretty quickly. Someone came by and checked on us a few times to make sure we were enjoying our meal. Only thing we wish was an option is free refills on soda and bigger water cups. The restaurant was very clean and has plenty of seating. We will definitely be back!
Who doesn't like Shake Shack? I decided to stop in today to get a chicken sando while stuck in traffic along I-35. The Sando, fries and service: The fried cutlet here is all-breast meat tossed in a house-developed blend of two kinds of pepper. The potato bun is slathered with Shack Ranch Sauce. Sour cucumber pickles bring a vinegary tang to the richness, while a cabbage coleslaw brightened by cherry peppers ably bridges the cool, creamy ranch to the crunchy, cukes and heat of the chicken. Score! It must also be noted the slaw is light and not weighed down like many competitors who rely too heavily upon mayonnaise. The crinkle-cutting french fries I purchased to accompany the sando were crispy which allowed them to retain the sweet ketchup. Aside from the tasty meal, the drive-through personeel who assisted me, Noel was a blast to talk with. If you are in the area and are looking for a fresh chicken white-meat crispy sando, this is your spot.
The burger was pretty good for being a fast food joint! I had the smoke shack! It was pretty good! But I feel what was missing would be some grilled onions and pepper jack cheese- The cheese fries were muh - I was not a fan of them seem like they were missing flavor!! but I do have to say the service was good very helpful patient and the best part was the shakes. They were so good.
Came on a Sunday around 4:15pm. There were about 3 other families seated and I didn't realize they didn't have their food yet. We proceeded to order and I got a confirmation text that my order was received at 4:21, sat down with my number and waited 30 min before my husband went to check on our order. The person at the register said our order had come out already (I was watching the orders on the counter and didn't see our order). Needless to say, we got a refund and left. Although, I didn't get a refund on the tip. There were a ton of workers and hardly any customers so I am a bit disappointed at the amount of time and disorganization . We frequented this restaurant often, but don't know if we will return.
2 months ago
8 days ago
1 month ago
Nice, new , clean restaurant with plenty of seating indoors and out. Super friendly workers, delicious food, lots of parking. read more
Great time to go when they aren't busy 2pm-4:30pm. Inside restaurant was cleaned. The condiments didnt have the paper cups to get ketchup so I had to ask for those to be refilled. Each item has to be ordered separately. There is NO combo/combination meal unless you are ordering large catering box for a team, party, or event. So this isn't a fancy place, but the prices sure do make you feel like it is or should be a fancy place. 3 (double meat cheese burgers) 1 (crispy chicken sandwich) 3 large drinks 1 milkshake 1 fried pickles 2 cheese fries 11 items total = $80. Pictures provider. Food was fresh and tasted delicious, but I because if the price I wouldn't recommend because of the price and kept having to keep asking for ideas to me. read more
I didn't realize the parking lot was on the back. It always looked so empty.. glad to know it was bc I was looking at the back! Love my burger and fries. Fries were tasty and warm... it's definitely come back. It does take a minute... after ordering on the kiosk your food is made to order but delish. One burger was pink but we told them about it and it was replaced. Was thankful since it was for my 3y. read more
I got the ShackBurger with truffle fries. If you like truffle flavor, I definitely would recommend trying this! I wish the fires had more parmesan cheese, however. It was very light to say the least. I didn't even notice the parmesan at first. I ordered my food ahead of time and got it through the drive through. I love that capability - so convenient. I didn't go on the inside, but it looks beautiful through the glass. My burger was free with a $5 purchase due to a T-Life promo. If you have T-Mobile, make sure you download the T-Life app! ShakeShack deals seem to come once a quarter! read more
1 year ago
The young man who was my cashier seemed new. He had to ask for help a couple times. It wasn't a bad experience, but he could have benefited from a coach being more available. I ordered a cheeseburger with extra cheese and tomatoes, fries and a chocolate malt. They got the burger wrong, but gave me a Coke while they remade my burger. Service was very polite and apologetic. Excellent attitude. Crinkle cut fries were perfect. Chocolate malt was very good as well. The second burger was delivered quickly and looks great and tasted good too. The whole restaurant was very clean. Overall I had a good experience eating here for the first time. read more
Pretty good. 1st time visiting SS. Got the chicken sandwich with the shack sauce - #delish. BBQ-Cheese Fries were AMAZINGLY GOOD! Lemonade was too bland for my taste. But, they gladly replaced it with a Fanta! Will be back to try the burgers. read more
7 months ago
Business owner information
Ellie K.
We're sorry to hear about your experience. We aim to bring you the…
I was impressed by one of the staff members working at this location as she was very engaged! She came by to check on us (we ordered ahead through the app) when we were halfway through our meal. We appreciated the dining-quality service at this fast-food stop. It's clean and tidy inside. Burgers are greasy, flavorful, and on the pricier end of fast casual food. My favorite is the Shroom burger though we always like to try out any of their new/limited options. read more
My first Shake Shack experience, and it did not disappoint! The venue itself is amazing, having both indoor and outdoor seating. Very aesthetic vibes and ambiance, feels like a social bar setting (Which is awesome). There is self-service ordering, and the menu is displayed clearly on the wall. I ordered the cheeseburger combo, and found the food delicious. I was not full from the order, and found it to be a bit pricey for the quantity of food that was delivered. But the quality of the burger and French fries spoke for itself. Definitely will be back, and will make sure to order more for my future visits! read more
Yum! Stopped in for the first time today! Ordered a lettuce wrapped Veggie Burger with added cherry peppers and Hubby had a double bacon cheeseburger. We split an order of fries. Everything was so yummy. Next time I'll double up my veggie patty! Hubby's burger was perfectly medium. There is an option for cooking the burger to well done. Ordering was easy and the meal came to the table pretty quickly. Someone came by and checked on us a few times to make sure we were enjoying our meal. Only thing we wish was an option is free refills on soda and bigger water cups. The restaurant was very clean and has plenty of seating. We will definitely be back! read more
6 months ago
Wow prob the best burger I've had. Patty cooked perfectly. Good bun and cheese melted! Super fresh fries! 10/10 read more
1 year ago
3 years ago
Who doesn't like Shake Shack? I decided to stop in today to get a chicken sando while stuck in traffic along I-35. The Sando, fries and service: The fried cutlet here is all-breast meat tossed in a house-developed blend of two kinds of pepper. The potato bun is slathered with Shack Ranch Sauce. Sour cucumber pickles bring a vinegary tang to the richness, while a cabbage coleslaw brightened by cherry peppers ably bridges the cool, creamy ranch to the crunchy, cukes and heat of the chicken. Score! It must also be noted the slaw is light and not weighed down like many competitors who rely too heavily upon mayonnaise. The crinkle-cutting french fries I purchased to accompany the sando were crispy which allowed them to retain the sweet ketchup. Aside from the tasty meal, the drive-through personeel who assisted me, Noel was a blast to talk with. If you are in the area and are looking for a fresh chicken white-meat crispy sando, this is your spot. read more
The burger was pretty good for being a fast food joint! I had the smoke shack! It was pretty good! But I feel what was missing would be some grilled onions and pepper jack cheese- The cheese fries were muh - I was not a fan of them seem like they were missing flavor!! but I do have to say the service was good very helpful patient and the best part was the shakes. They were so good. read more
Came on a Sunday around 4:15pm. There were about 3 other families seated and I didn't realize they didn't have their food yet. We proceeded to order and I got a confirmation text that my order was received at 4:21, sat down with my number and waited 30 min before my husband went to check on our order. The person at the register said our order had come out already (I was watching the orders on the counter and didn't see our order). Needless to say, we got a refund and left. Although, I didn't get a refund on the tip. There were a ton of workers and hardly any customers so I am a bit disappointed at the amount of time and disorganization . We frequented this restaurant often, but don't know if we will return. read more
This is the first Shake Shack I've ever been to that has a drive-through. It's right on the southbound frontage road of I-35 in Round Rock so it should get plenty of traffic, although it's easy to miss depending on where you exit the highway. Despite the novelty of the drive-through I chose to dine inside, and while it wasn't as fancy as other locations it still has a nice feel with live plants, reclaimed wood, glazed tiles, etc. There's plenty of seating inside with booths and movable tables and chairs if you're sitting with a group. There are also tables outside on a covered wraparound patio. Ordering inside was new to me with several tablet ordering stations inside the entrance, but it all worked easily enough. The food was brought to our table reasonably quickly and tasted good, though perhaps not spectacular for the price. Mine was a double cheeseburger with bacon and avocado which really dressed up the default Shackburger that's too small, but the upgrade was too filling for me. I think I should have found something in the middle! Be sure to save room for their shakes too! I was disappointed there weren't more flavor options for a place that has Shake in the name, but I had the cookies & cream shake this time which was delicious. I remember the days when they used to have more options and even exotic rotating weekly flavors that were so fun! Over all this is a good new option for the area. There's plenty of parking behind the building and two lanes in the drive-through, so hopefully they'll be able to handle a crowd when people discover they're open. read more
I have been wanting to try Shake Shack since they opened up in Round Rock. We ordered a double bacon cheeseburger with lettuce, pickles, onions, cherry peppers and side jalapeños. The other was single minus onions, peppers. Well they brought two singles. I realized the error and they had to bring me a double. Well on both burgers they left off cherry peppers! I had jalapeños but really wanted to try the cherry peppers. The burgers are good. Definitely recommend a double over single patty. The bacon cheese fries are also tasty. The plain crinkle fries anything but average. Definitely not as good as they are priced. Add something to fries, they are just nothing special plain. The chocolate shake is creamy smooth and delicious. My daughter said she tasted chocolate syrup on bottom, intense taste. Still a top shake. They got busy after we ordered and were waiting on our order. It's still new so I'll give them a pass on screwed up order since staff must be still inexperienced. Overall a good burger, shake and bacon cheese fries. Pricey menu especially in this inflation economy. PT Terry's is better value for your dollars. Top Notch's Longhorn burger by far a superior burger. If you're looking for a good burger, you will find one here. Just be prepared for a premium price. read more
This place is located on southbound feeder of I 35 and the parking lot is in the rear. On entering, you'll be faced with their menus on the wall and three kiosks from which to order. These kiosks do take a little while to figure out and they don't print out a receipt. They only take credit cards at the kiosks. It's also problematic if you're trying to put three or four people on your tab. A Double smash burger with cheese, bacon, regular fries and a shake can easily run you over $20 without the tip or tax (yes there's a tip screen for placing your own order). The burgers are pretty reasonable for what you pay for, however, I would definitely skip their chicken nuggets as they are a terrible skimpy value. The crinkle fries are better than I was expecting, but skip the cheese on them. Lots of seating inside and outside , plenty of parking and very clean modern bathrooms. Burgers ****, shakes ****, chicken nuggets *, ordering**, facilities****. Value ***1/2 read more
6 months ago
11 months ago
Business owner information
Ellie K.
Thank you for your feedback. We use high-quality ingredients that…
1 year ago
Food and service is wonderful. They're so nice here! This is my 4th time here and the service never fails. Thank you all! And the food is always hot and fresh read more
6 months ago
Business owner information
Ellie K.
We're sorry to hear about your experience. We strive to provide a…
1 year ago
This burger establishment offers 3 electronic tables for diners to place their orders. I ordered their chicken shack, shack burger, and spicy cheese fries with ranch. I preferred the chicken shack over the shack burger because I loved the crunch of the breaded chicken patty. I normally don't enjoy spicy food, but their fries offered a decent amount of spice that wasn't overwhelming, the ranch cut through the heat nicely. The restaurant is clean and the staff are friendly and helpful. I definitely this place if you like places that are a step above fast food. read more
The food was hot and fresh and we all know crinkle cut fries are the black sheep of the fry family, but these were so crispy on the outside and fluffy inside. I absolutely loved their chicken sandwich and the chicken bites. The mayo thats added to the sandwich is chef kiss. The burgers are good too, nothing super special, but yummy. We went when it was busy and things came out really quickly. Definitely will be going back. read more
10 months ago
2 years ago
Business owner information
Ellie K.
We're sorry to hear you were disappointed with our current LTO during…
3 years ago
2 years ago
Food was fresh and made to order. Lack of customer service at this particular location though. Also, I wish the burgers came with lettuce and tomato. Food and milkshakes were OK. read more
Business owner information
Ellie K.
We're sorry to hear about your experience. We strive to provide…
3 years ago
3 years ago
Placed my mobile order and arrived during the windowed time and the order was hot and ready to go. Got a Double ShackBurger which tasted delicious. Easily the best restaurant chain burger and since this is a new location, the updated interior is pretty nice as well. No complaints with this location! read more
2 years ago
2 years ago
Business owner information
Ellie K.
We're really sorry to hear about your experience. We'd like to learn…
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More info about Shake Shack Round Rock
1402 N Interstate Hwy 35
Round Rock, TX 78681
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(737) 738-5890
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https://www.shakeshack.com
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