" New Owner no humanity ; will not give water with ice to paying customers; per employee , lol" So when in East Boston to get something quick I come here . Minimum I ever spend is $5.00 bucks . I asked for a cup of water with ice . They employee said we have a new owner and he doesn't allow that . So in my opinion the owner is greedy , lacks empathy and humanity if this is true . I even offered to pay for it usually the cost at Dunkin' Donuts for this is .50 cents . However some locations will give it to you , if you are a paying customer. Anyhow he said this was not allowed per new owner . I also reported this location to corporate because this is just wrong on many levels . read more

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Date 3/20 /26 at 11;30 p.m. I use the auto service I make a order in the speaker a Mcdonal sandwich the employee pay for the I told him to make sure the meal be warm because the last 4 time they that food is cold and to tell the person in the kitchen . and the person called the maneger and they give me the money back .and left we no food. They services they should improve the customer services This happen in 178 border St. East Boston Mcdonals Mass. read more

It sucks cuz it's 24 hours but damn everytime the wrong order every time. They suck always give attitude. Like it's ridiculous. U would expect the best but there the worst read more

Very nice location. The staff moves pretty quickly so I usually don't wait long at all to place my order and my food comes out very fast. The order takers are always friendly enough and the service is pretty decent. My food is always hot when I get it and my order is always accurate. The restaurant seems pretty clean including the parking lot. I've never had any problems here and would definitely return to this location. read more

I ordered a mcflurry through the kiosk, stood there waiting for 15 mins, then saw someone order ice cream cones and get turned away because "they don't have ice cream". I asked the cashier if they have mcflurries, and he laughed at me saying "it's the same thing as ice cream so no". So I'm like why didn't you tell me when I placed the order????cuz I've been waiting for a Mcflurry for like 20 minutes now. Let me just get my money back. And MAGICALLY they had a mcflurry for me. Never giving them my business again, even if it's $4 worth. read more

This is just unexplainable McDonald's I ordered it from door dash and you served it like it's just trash it's not like in the ads. My family is NOT FUCKING WANTS TO EAT YOUR FOOD MCDONALDS SAY BYE BYE TO YOUR CUSTOMERS. read more

McDonald's - Spicy Deluxe Crispy Chicken Sandwich Meal *biten - Fast Food Near Me - East Boston, Massachusetts

I'll occasionally get delivery from this Mcdonald's either thru Uber Eats or DoorDash. I haven't had any major problems with my order or the speed of the service and they usually get my order right. I like getting delivery because I don't want to deal with the busy shopping plaza and nearby Meridan St during lunchtime. The few times I've go in person the service was alright, often there's a line. read more

Every single last person who works here lacks a cerebrum. They have no common sense and are actual speds. They have a bunch of special education employees working. Everyone lacks brain cells. I don't think I've ever gotten an order from this place that was actually correct. AVOID THIS LOCATION AT ALL COSTS. Complete joke of a franchise. Honestly they should shut this place down and just make more parking lot space. This location f***ing s**ks....... If I could give a rating below 0 I'd give them -1000000000000000000 read more

Never have I ever had to do this, but this was by far the RUDEST Mcdonald's i've ever been to. The girl who was working the drive thru window NEEDS a damn day off or SOMETHING MAN. Food was fine but DEFINITELY the worst experience ever going through that drive thru. 0 stars if I could. read more

This McDonalds is seriously the worst. The only reason I go here is because it's close and that is not even a good enough excuse. I honestly feel bad for the owner, for how poorly their employees are running this operation. All of the food they make is seriously half assed (as in they genuinely only make the food half of the way through) and takes for ever. Like do you really need three employees to bag one order of fries when there is a whole restaurant of people waiting? I digress, if you go here do not expect quality service, or an accurate order. read more

Went through the drive through and got the order wrong in more ways then one and food was cold when we ate it!

Again this place is just too annoying and went there to get the McRib sandwich which sure was a waste of time as it was not as good as it use to be and the service in there is beyond the pits as they can not even seem to follow what I ordered and it is just a simple iced coffee with extra milk and to have it light and with one splenda and when I got it and it was so dark that you would have thought I had ordered black coffee and to get them to dump some out was an experience in itself and took 2 people now to do this simple item and do not think I will consider going back there for a long time now...... read more

This locations doesn't even deserve one star. This is the worst McDonalds I have ever been to. The staff is incredibly lazy and the manager should be fired. The employees just stand around and talk. Service takes a ridiculously long time. My order is wrong EVERY time. If you order sauce they just throw in a random flavor. If you order a McFlurry it will not be blended. If you order on the app or on Uber eats they will not give your entire order. They often shut down the mobile ordering hours before they close. They close early all the time. When you ask for the correct sauce they rudely give it to you. The only reason this location is open still is because it is the only drive through in the area. I'm incredibly disappointed in every experience here. read more

Employees are ignoring safetly guidelines during covid-19. As we were waiting there were 2 grubhub guys ahead of us not wearing masks. Then we order. Then a boy comes over to order without one but they dont allow him to order without a mask but the grubhub guys could pickup without them? As we were waiting we see this. Their own employee isnt wearing their mask properly. So much for following covid-19 safety guidelines. Stay home or quit if you cant be bothered to be safe for others. read more

McDonald's - Just look as their employee isnt wearing his mask properly during a freaking pandemic. - Fast Food Near Me - East Boston, Massachusetts

Ordered from this mcd through the kiosk... they put wrong sauce in bag- ordered ranch and honey mustard... got buffalo and sweet and sour??? and when asked if we can get correct one they brushed it off and pretty much said no. Also, we felt sick after eating here ... so skip this location! read more

Not 24 hours. Walk 15min and the guy denied my order. ONLY DRIVE THRU 24 hours BEWARE

beware beware beware bewar I drive for Uber Eats I went in here to pick up a order at 8:45 a.m. on January 19th.... a guy comes in bleeding from his hand bleeds on the side of the counter and the floor manager comes out tall guy dark hair with no gloves on cleans up the blood goes back to expedite the food for the customers without washing his hands or sanitize them read more

0 rating is what you guys deserve on dogs how you gonna give a 20 piece of chicken nuggets without one sauce when the person asked for a barbecue read more

McDonald's - Still managed to eat these mother's without sauce - Fast Food Near Me - East Boston, Massachusetts

Horrible, I just came out from there they closed all the seating area I was with my son we ordered when I looked around there was no place to seat and I asked a worker where I could seat he said it is just for to go it is definitely something they just decided because when I got inside the lady was closing but in my head was for cleaning but I guess not, so how people is supposed to eat on the sidewalk it is raining. It is insane. read more

I'd give this place zero stars if I could. It is by far the worst McDonald's I have ever been to, and that is saying a lot. I understand that this is a diverse neighborhood, but there should be at least one person working who speaks English. read more

Horrible customer service. And they always forget something. Usually they have workers just standing around ‍

In dining room service very slow, drive thru is worst Orders are always wrong I had to repeat my order 5 times to get it right horrible experience will never go back again is a disaster read more

Today I went to eat for breakfast and I ordered a breakfast of the greats of those who bring meat with egg pancakes and when they took it to my table I saw my plate and I did not have the meat so I returned to ask nicely and the manger is a The Dominican told me to wait but it took like half an hour and they did not take me and I saw how the Dominican manager is making fun because they never gave it to me I think it was not the kitchen wing to ask for it there is a total disgrace in the customer service I hope do something to serve customers well read more

Best McDonald's of all time. You can order food at a kiosk. They bring you your food. It's delicious. What else can I say. My favorite is meal is a mcdouble a mcchicken a hash brown a small fry a burrito and a coke. It's like six bucks. Wow!!! read more

It's been years since I wen to McDs. Thanks for reminding me why I stopped. A simple craving was violated by an order that was 50% wrong.

Come on, seriously, what is there to really write about a McDonald's that's so fascinating and informative? Nothing. In my experience, all McDonald's are just buildings full of accidents, and disappointments, waiting to happen and I can't say I was terribly disappointed with this McDonald's in that regard. I only went through the drive-thru so keep that in mind: 1. The place looks grungy. It strikes me as being one step shy of a crack house but maybe that's because I'm from the burbs. For all I know, the locals look at it like its "The Four Seasons." 2. The drive-thru is a squeeze. It strikes me as very unsafe. In an area where someone is LIKELY to mug you, the last thing you want is to be jammed in a drive-thru unable to get out if there's a car in front of you or behind you. Many are double-wide and allow you to get out but this is 1-lane and cramped. 3. I know, I know... every time you pull up to a McD's, your mind really has no way of ascertaining what the particular malfunction of that McDonald's layout might be. In this one, the area where they hand your food looks like it's a couple of drink machines jammed into a coat room at the back of the building. I kept things simple and ordered a chocolate shake. I pulled up and waited like 5 minutes. When the guy returned, I asked, "Should I be scared?" He asked, "Why?" i replied, "Well, how long does it take to make a small chocolate shake?" "Oh," he answered, "I had to go up front and wait for the coffee of the guy behind you." THERE'S YOUR ANSWER... just another of a million and one disconnects going on at fast food restaurants throughout the world. Order something simple like a chocolate shake and you have to wait as long as if you ordered 15 double cheeseburgers and 32 small fries because the drive-thru window is in a room that is like the APPENDIX of the building. read more

Store isnt open 24hrs even tho employees are clearly hanging out in the lobby and all menu signs on. ‍

McDonald's Maverick Square: You will never find a more wretched hive of scum and villainy. This McDonald's takes everything that I hate about my neighborhood and gives it a place to sit and eat disgusting food. If you ever make the mistake of walking into this place, you will finally know where everyone goes when the dive bars close. Toothless drunks and senile old people come in here and sit all morning because the Dunkin Donuts around the corner is too classy. I just sat in and ate for only the second time since I moved here 5 years ago, and I saw an argument about the bathroom key, and someone with a bloody wound on his arm. It feels like every interaction I've ever had at this Mcdonald's can be incapsulated by those two facts. In addition to the terrible patrons, even though it looks like every other Mcdonald's and has the same equipment, somehow everything in here is just louder and broken more often, and nothing is ever even made it to Mcdonald's standards. Sure, most Mcdonald's don't deserve more than a 2-star rating, but this is the only one I've been to where I think I'm more likely to catch something from the patrons than the food. Like maybe a knife wound. read more

Take a chill pill people, it's McDonalds not a 5 star restaurant Food is hot, order is always right, everyone speaks Spanish and English, they have AC and WiFi so as far as I am concerned it is the best you can expect at a place like this. Reviewing specifically because the majority of the reviews are a bunch of whine bags. read more

This is the only McDonalds in East Boston so.it is quit busy.. Come here and see the American obesity epidemic in action !!! It is sad how so many parents are strapped for cash and time ( and patience !) so they just get on line and order everyone something !! Its kinda sad because you see alot of obese kids.... read more

Ordered at the kiosk for takeout. My xtra sauce Big Mac took forever. None one at the kitchen wants to do an special order. All three sauces for buttermilk chicken tenders were missing. My southwest salad was served with Italian dressing instead. Order took forever. Everybody is just yelling at each other without paying any attention to what they are doing. Total disaster. read more

I don't eat McDonald's very often but when I do I now steer clear of this location. Every time I've visited this restaurant in the past it's clear the management and ownership just does not care about their customers and the community it serves. It doesn't come close to what I expect from the other McDonald's in the area(Chelsea, Revere and Everett). The cleanliness of this store is atrocious, and if you visit this store right now I can almost promise you'll see fries all over the floor, a disgusting mess over by the drink station, and don't even bother going into the rest rooms. Aside from the cleanliness or lack there of, the wait times here are some of the worst I've ever encountered. It seems they're not even interested in getting the food to you in a timely manner, wait times are often over 15 minutes and I'm not ordering anything special or out of the norm. As far as customer service, most employees here do the best that they can, but some don't even acknowledge you, say please or thank you, or even bother to say one word. This has happened multiply times recently. I pull up to the drive through, the cashier takes my money, gives me my food and not one word it said, not even a smile or a thank you back. Most importantly the quality of the food doesn't compare to other McDonald's, orders come messy, buns taste a day old sometimes, and it's just not what I come to expect from McDonald's. The Ice cream machine is mostly broken or that's what I'm always told when I want to order a shake. If you order online and they're out of a particular item(happens all the time) they'll either substitute it with something else or just not include it at all with out even telling you about it. Sometimes they're out of simple things like cups or sauce. Lastly when I tried to voice my concerns to the management I couldn't get a hold of anyone. The store phone doesn't get picked up and you can't leave a voice mail. I've tried to speak to someone in person a few times as well, but was told either the manager isn't in or they are too busy in the office. In closing I'd like to add that I've been coming to this McDonald's my whole life (over 25 years), as a resident of East Boston. I'd like to speak for the entire community to the ownership of this restaurant in saying IF YOU'RE NOT WILLING TO SERVE OUR COMMUNITY CORRECTLY PLEASE SELL THE STORE TO SOMEONE WHO DOES! read more

Ronald, my dear, you have let me down. Where is the catsup I requested? Why are the fries half full and on their side? Back in my day, when I was a youth, the fries would be hot, crispy and bountiful. Now, they are half full, soggy and carelessly thrown in a brown bag of disappointment. You have let me down. See you next week. read more

I love this location. My order is always right, and even at their busiest times like today, I was in an out under 5 minutes. Love the touch screens and the Apple Pay feature! read more

look i know it's mcdonald's and theyre usually crap it's a fast food restaurant after all. but this mcdonald's takes the cake. they "forgot" about our order to we were left waiting. the chicken nuggets were hard and dry and they were out of every sauce but only told us after purchase. i specifically said no pickles or onions and i swear they put extra. the straws were all opened ina. greasy bucket and they were out of water.... out of water how? the workers were rude and all seemed like they hated life. i'd rather go to Burger King read more

That was the longest drive thru wait ever! It wasn't even that busy! And easy tartar sauce turned out to be one small dot, right in the center of my filet o fish sandwich. read more

It's supposed to be a 24hr yet it's closed right now, 10:23pm on 6/24/16 yet they want to get paid $15 an hour.

25 minutes to get through the drive through with 2 cars ahead of me? This must be the worlds worst McDonald's drive through. Absolutely never again. read more

The management has recently improved the service at this McDonalds. They are very friendly, you get good fresh food and as I've seen, they don't allow the loud rude inconsiderate people to hang out anymore. It's the McDonalds I remember going to as a kid . You need to try it . read more

This review really applies to all McDonald's in Boston, but since this is my local one and where the experience I am about to describe originated, I will place my thoughts here. I know some people are going to shame me for saying what I am about to say but I am going to say it anyway. I'm giving McDonald's three stars for surprisingly good iced coffee. They use Newman's Own which I'm sure is nothing new to most people living here. BUT, coming from the south I found this to be a pleasant upgrade. They do not use this coffee there. So, while I generally stay clear of the golden arches, we should all feel lucky that the McDonald's experience is a cut above that which most people in the country are accustomed to. I can't believe I just pitched McDonald's. This is a new all-time low. read more