This is the worst McDonald's I've ever been to!!! The service is terrible, there are 12 people working and apparently nobody in charge! I ordered one drink in the drive thru and was asked to pull up to the next window, after 5 cars get bags of food and drink I finally had to go in and get the drink, which they had not even made yet. This place is a POS, the workers are ignorant and have no business with a customer service job!!! read more

Very solid McDonald experience. The meat was seasoned properly, which a lot of McDonald's forget to do. The pickles, meat and cheesed were properly centered and spaced. Our order was prompt and the staff were friendly. I asked for 2 cups of ice and we received 2 medium cups of ice. And our custom order was prepared as ordered. This was a great experience. read more

As an update: Apples to apples, 5 years later this is still one of the best! Now that I have a kid, it's better because it's the only play place / playground in this town! Plus, the security doors work! Push them, and the manager had to turn the alarm off! Always clean, always friendly, and it's safe! 5 Stars! read more

Seriously just one honey mustard for a 10 piece nugget combo, price has doubled but you can't afford to give out more than a single pack of honey mustard!! At least throw in some ketchup, but of course not you don't get any ketchup without asking either!! Crappy management needs to change around the simple things that make your crappy food edible!! read more

McDonald's - A single honey mustard for a 10 piece nugget combo - Burgers Near Me - Decatur, Texas

Well, I got what I ordered! I placed the order through the mobile ap ahead of time so once I actually got to the drive thru menu board it was fast to receive my food. It just took quite a while to REACH the menu board today. The drive thru line was about 10 cars deep, 5 ahead of us in either lane, and it wasn't moving for about 10 mins. I guess there was a shift change because we saw one employee leave, the line was stalled, then it picked up with different voices over the speaker. Understandable so I am only deducting one star. At least we had enough gas to run the ac and our ac was actually working (I would feel differently if I had to sit in a hot vehicle today though, it was a super spicy day!). Customer service wasn't bad at all either. I ordered a McFlurry which was perfect for this hot day! read more

McDonald's - M&m McFlurry - Burgers Near Me - Decatur, Texas

I stopped here real quick for a Big Mac service was fast and it was as expected. Very hot outside there's no shade at all, I parked on the side. read more

McDonald's - a view of a parking lot through a rear view mirror - Burgers Near Me - Decatur, Texas

4th time in a row haven't gotten my order right always missing and item from my order every time

Super slow, staff doesn't seem to care about getting the order right. They had to remake my order three times on a simple double cheeseburger, it's kind of sad when someone who rarely goes to McDonald's knows what's supposed to be on the sandwich and the employees don't. read more

I will start off with the playground area . Great and good amount of space and the play equipment is good for all ages. The service is for the most part good. Most people were nice. The food on the other hand was 2nd worst food at any McDonald's ever. There is one worse in Oklahoma . But back to this location. Nuggets were not edible flat and hard ,maybe burnt not sure. The fries I could eat half of mine the other half were burnt to crisp. Or just hard ,none of them hot. Way to salty for me. I have been all over the US and this one comes in second on how bad the food is. The ice cream was good. Look at the pictures for my proof. If you want a snack and don't care about the food ,then go ahead and try it. I don't recommend it. read more

See all

I use their app for the first time tonight to order my food. I ordered a double cheeseburger, french fries chicken nuggets and a large fry when he brought it out, he asked me if I had a double cheeseburger and 10 nuggets I said yes when I looked at it, it was hamburger with no cheese and nothing on it. they are always slow and do not pay attention to their orders. read more

Horrible service. The drive thru service s always backed up having you park on the side. Get ready to wait for this "fast food" longer than Chilis. read more

When I was in the bathroom, I saw the employee come out of the stall and leave the bathrooms without washing their hands.

They mess up orders alot at the drive thru- i havent been back here in 2 months and they cant even add cream or sugar to my coffee- make sure to check your order before leaving because they cannot handle making orders correctly read more

Busy place but patrons are served quickly. No line forms inside during lunch. Food was hot and delicious, just as expected. I recommend this stop along the HWY read more

McDonald's - Busy place but patrons are quickly served - no line backs up inside during lunch. - Burgers Near Me - Decatur, Texas

Stopped in for a coffee, while most McDonald's are running the $1 any size this one is opting out of this promo. I can get other coffee anywhere the benefit to this promo was merely the price for the potency. I decided instead since this was not available to try the turtle iced coffee. I will say the flavor was good, but in the hurry of getting me in and out they did not make sure my cup was in tact and a hole was in my cup near the lid making it for a mess every time I picked it up. I fully understand speed and efficiency but quality control also has to be a focus at this location!! Instead I ended up with a huge mess in my car .... thanks but no thanks read more

Always super fast inside or drive thru, do regularly mess up orders but always happy and urgently correct it read more

McDonald's - a cup of ice cream and a straw - Burgers Near Me - Decatur, Texas

Good place if your in a rush but very disappointed with the staff's attitude toward customers.

Honestly was bad enough that I never wanted to eat here again. I ordered online and sent my husband to get it. It wouldn't allow him to sign in when he gave the code since my phone wasn't there they refused to give him mine and my child's order. When I call to see what we could do she just kept saying "let me see if there is something I can do" to keep repeating she couldn't help us. Honestly was irritating and made me annoyed enough we just left and cancelled our order. Not to mention the woman on the phone yelled at someone to "stop it" while on the phone with me then continued to yell at her coworkers in Spanish read more

The lady in the window that had that hideous green eye liner on during st Patrick day was rude and had a attitude after she gave me a caramel sundae with the frappe add in and after I told her she had the nerve to catch a attitude because she made a mistake I definitely won't be back read more

this is the BEST mcdonald's i have ever been to. go here if u want mcdonald's n don't want to get disappointed or get ur order wrong. they will go above and beyond making your meal, promise. y'all slay read more

When ordering two triple cheeseburgers I asked for no onions and asked at the end of the order to make sure they got the part where I said no onions and the lady taking my order replied "yeah" with some attitude. Then waited in line about 10mins and when I received my order I looked at my burgers to see they only put one slice of cheese and two pieces of meat on each burger when clearly the website shows three pieces of cheese and three pieces of meat. Had to wrap back around and wait in line again only to settle for them to put one piece of meat on excluding the cheese. What a waste of effort. read more

This is the worst McDonald's I have ever been to. They have the worst customer service. They didn't care they got the whole order wrong. They didn't charge us for things we order and said oh well you didn't really order it so if you want it then you have to order it. They need to hire people that can actually do their job! If I could give a negative star rating I would. read more

I never go inside but I always go through the drive-through. Employees are nice which I appreciate. My problem is that the blended drinks are never blended well. There's always big ice particles blended throughout the smoothie or frappe and I have to chew every sip. This happens almost every single time and it's very disappointing and unpleasant so I pretty much don't really go anymore. They always used to forget ketchup even when I asked too. read more

Late at night the manager is very rude and doesn't seem to care about the customer tries to rush you out the drive thru.

They always forget the side in the kids meal. The play area has been clean when taking my daughter to play.

I've only been three times since their most recent remodel. The decor is nice and trendy and they have two drive through lanes instead of one. But this McDonalds was built on a family place with a playground. I miss that. The food is consistent with other McDonalds, but it was a bit messy inside. The drive through experience was average. For being one of the top grossing McDonalds in the nation for such a long time, they can do better. read more

Let me start off by saying I don't normally post reviews and when I do I like to post positive ones. Customer service is what makes people want to come back to your establishment even if it is just McDonald's. I went to this location around 1145 today 3/8/2019 with my boyfriend and his children so they could eat and play. I went to my car to get my Starbucks coffee and when I came back in the manager on duty yelled at me from across the restaurant and told me I was not aloud to bring in outside food or beverages which is completely understandable if I wasn't patronizing the establishment. But we had bought food and drinks from there I just wanted my coffee. Instead of her coming up to me she decided to yell it across the restaurant and told me that there is a sign on the door. Which is highly inappropriate rude and unprofessional. I went to tell my boyfriend that I had to take the coffee back to the car and she peaked her head in the play area doesn't even approach the table and tells me no outside logos are aloud in the building that she was sorry it she doesn't make the rules it was corporates. Then taps her very long very tacky very fake false nail on the door fram and walks away. I have worked in the food service industry my entire life I get rules but I also get customer service. Since the manager was so polite in telling me she can't control the rules but corporate does I am posting this review in hopes of getting to corporate so maybe she can get retrained in customer service and health code violations. read more

Fast friendly service and I really like the clean restaurant. I wouls recommend this restaurant to anyone

The food is on par with any other McDonalds. The service at this location, especially the drive thru is outstanding.

I was just sitting there and using the wifi 2 hours after my meal. The manager gave me a free cone. It was going to waste but still that was a nice thing. Friendly staff and really clean. read more