This is absolutely the worse McDonalds I've ever given my business too. I come here at least 2-3 times a day and receive the same terrible experience. Drive-thru cashiers do not have active listening skills, repeat the wrong thing on my order every time, atleast three times before correcting it and have gotten my order wrong on several basis through-out the entire year of 2018. I have serious problem having Drive-Thru Cashiers call me honey while my wife is in the passenger seat and not adjusting the tone of their voice for customer satisfaction. Every drive-thru employee and manager uses Zero people skills. In entirety they are very conceding and state they care for my business but don't show their appreciation or professionalism out the door. I have spoken with management on four different occasions to try to correct my terrible experience with them and they always say they will take corrective action and that this is the first time that they've ever discovered this being a problem. 9/10 times my order is taken wrong, the employees communication is monotone and don't listen and send me to the waiting bay for my food. The first time that I had a terrible experience the cashier was very condescending and demeaning by her voice over the intercom without me ever speaking first, then deliberately calling me honey and purposely entering my order wrong, then deliberately stating thereafter that she knows everything as I try to correct her mistake, before listening to me actively. I addressed my concern of customer service professionalism to both managers and continued to receive the same experience with the employee that has done it on several basis. That given day the older woman who works with management had approached the male manager of the food establishment and completely addressed the issue to him "with assumptive favoritism to her employees and not the customer" while several customers were witnessed to it and waiting for their food. This transpired after I received terrible customer service, sent to drive through waiting zone, and decided to walk into the establishment to speak with management. They insisted to give me free food and I declined. I shop here to have a pleasant experience, not free-load off you. Throughout my 32 years of eating at McDonalds this place has been the absolute worse EVER. I have told management several times that I don't want to travel 15 minutes out of my way to another McDonalds while heading to work or any other errand. But every time I go here I receive: not getting my order right, the drive through cashiers having to repeat my order wrong 3 times when I am clear and concise with them over the intercom. If it's not their ears then perhaps you should upgrade their headsets. Would you as a manager pay drive through cashiers $15 dollars an hour to not have active people or listening skills or motor skills in entering orders through your systems? Today was my final day of business with the company after having invested money 2-3x a day to this location and being a customer for 32 years. Today when I addressed my concern with management Mark over the phone about his employees active listening, customer service, and demeanor of their drive thru people, he again took no corrective action and stated this was the first time to his discovery that this was occurring and he would do what was necessary to correct it. I told him I've had enough requested the number to corporate. Where I then spoke with the owner of the locations over the phone, Shane. He was very condescending, didn't agree that the customer is always right, that it isn't ok to call a customer honey when your wife is in the passenger seat then he took responsibility to state that he trained his employees to deal with drive through the way I have experienced it. I began to question his degree in business, sales and marketing skills, and customer service after he had spoken over me throughout the entire call and deliberately tried getting me to argue with him. I tried to address to him on several basis about how customers shouldn't have to repeat themselves three times to get their order right. This is a fast food business; their quality control isn't right nor is their customer service. He didn't retain any quality of compassion towards me being a customer actively 2-3 times a day and wasn't aware that I have been buying food from McDonalds for 32 years because I was never given a chance to address my concern. Instead he was defensive upon the fact which I was upset that I have invested a lot of money into this location and that I wouldn't recess or debate to his accusations towards questioning the quality of myself to him as a customer. He was expecting a rise from me rather than trying to fix an issue and listen to me trying to ration why I no longer would continue business with McDonalds ever again. Then he tried on several basis to argue and get a rise out of me, yet again. At one point he jokingly laughed read more
