I just left this establishment. They unilaterally kept my penny change because they had none. The manager informed me that they reserve the right to increase your charge in situations like this. Guess where I won't be returning to. read more

Poor service, unhelpful and after speaking to the manager that could care less, I understand why they have a poor rating. At 4:17, November 6 2025, I attempted to use the mobile app. The manager came out and didn't have all of my food and said, "I don't know what to tell you", and walked away. I used the app so that I didn't have to enter the facility. I had to park my vehicle and attempt to have her fix my order, only for here to act like she was too busy to assist and as if my order didn't matter. I solved the situation by returning my partial order and now filling out this review. I have no more words. read more

Their hours are posted by the front door, and they clearly state that this plays opens at 6:00 am. I get there at 6:35, and the doors are locked. There are people inside, and they see I'm there. They just don't care. I guess this place must be doing great business if they can afford to turn away paying customers. I won't be back. read more

Guys. I've never yelped a fast food restaurant before but this is ridiculous. We get here, drive into the second line, stay there for five minutes with no response. Okay, this happens. We switch to the first line and give our order. The line is packed btw because I guess the lunch rush is at 2:30? We pull up to the window. The dude has no idea what the order is that we had just given. No biggie, give him the order for a large Diet Coke. That's it. Pay for a large diet and go to the second window, they give us a medium. We just want to get out of there so we accept it, especially since the diet button is pushed down so we assume it's diet. It was not. I usually don't review but how do you mess up a single large Diet Coke like that?????? read more

McDonald's - "Large Diet Coke" - Burgers Near Me - Cincinnati, Ohio

Hi everyone! On Wednesday my kids and I visited the McDonald's on 9160 Allen Road. We ordered 3 large pops. When we got home my 8 year old son discovered a KNIFE in his drink!! I immediately called the restaurant and spoke to the Manager. She basically told me I was a liar and mocked me to the employees who were nearby while she was talking on the phone. I told her she was unprofessional and she hung up on me. 4 minutes later I got a private call from someone by the name of Michelle who indicated she was the GM. She wouldn't give me her last name or phone number. She told me she would look into it and asked if a couple extra value meals would clear up the situation. She said she would call me the following day to update me on the situation. She still has not called. I'm not certain she was an actual GM or not. I contacted McDonald's corporate but also haven't heard anything. Does anyone have a contact for the Cincinnati McDonalds market or know how I can talk to someone about this? I'm fortunate my son was not injured but also concerned the restaurant did not take this INTENTIONAL act seriously. PICTURES ATTACHED read more

McDonald's - Utility knife in drink - Burgers Near Me - Cincinnati, Ohio

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Not 24 hours. Was 9:30pm and Staff was unresponsive on the speakers and when pulling up to the window thinking the speakers were down, they were all huddled in a group talking and just completely ignoring me read more

As soon as I arrived to the restaurant, a manager greeted my group and said welcome! I thought it was so lovely. We all ordered inside with a large group and they made the food so fast and it was all fresh. Someone even brought us our orders one by one. Great Experience for a McDonald's! read more

McDonald's - Burgers Near Me - Cincinnati, Ohio

This is the most shittest mcdonald's i've ever entered. I had a friend that worked here and she told me her experience on her first job was terrible and so was the people that worked there. The GM veronica is the most shittiest person i've heard about. She treats everyone different and blames everyone for her own problems. And the other mangers hit on the minors just because they don't look they are kids, she can't see that she's the biggest problem in that store. There service is terrible and all you can here is the manager screaming at the top of her lungs when you trying to eat. I find hair and such in my food. And there bathrooms are the nastiest shit i've ever seen. This whole store needs a redo on mangers, food, employees and more. read more

Says they're 24 hours online but when I went there around 11pm they were just unresponsive. I pulled up to the window thinking maybe their speakers weren't working but they just laughed and yelled "closed". Poor service from what I've seen so far. read more

They forgot my quarter pounder when I can through the drive thru about 15 minutes ago and I called them and they insisted it was in the bag being very rude about it so I will not be returning to this location and the food (my fries) were extremely soggy and tasted like they had been in there for the longest time. read more

Within the past 2 months I've had 8 orders completely wrong and when you try and get the order fixed hardly any of them speak English!!!! Worst McDonald's ever truly wish they would just close down read more

This location doesn't even try during breakfast hours , avoid it at all cost unless you're getting 1 item. This morning they forgot half my breakfast order then proceeded to get upset with me because of their poor service and inability to understand simple orders. I'll be driving double the distance from now on to avoid this location. read more

I ordered through the mobile app and paid yet they couldn't find my order. Got zero help from the staff who just kept saying there was no order...yet I had the receipt in hand on my phone. And since they think there was no order, they said there was no refund to give. read more

They will never put sauces I orders, I paid 2-4 dollars every time for sauces, they never put it in the bag.

Went to this McDonald's on my way to my home in Cleveland.. had a pretty simple order, a small french fry, a sweet tea, and a coffee with four creams or sugars. Everything was fine but the coffee the coffee was probably a little bit old and it was not warm so I asked for a new pot and I told her that I didn't mind waiting five minutes. It only actually took one minute to get my coffee, and when I opened up the lid, it was as dark as it could be. It was real obvious that the girl didn't wait for the pot to brew. She just took off the very top, strongest part and pot in my cup to get me out of the way. I asked her why it was so strong that I wanted something I could drink so she poured me another cup. The cup was so weak because she took off the strongest part from the initial pots, the coffee tasted like it was sugar water so I left and I was pulling out. Thought I'll go through the drive-through and see if I can get this corrected. I went through the drive-through and told them that I've already tried to get 3 cups of coffee and that they were all something I couldn't drink so they said go ahead and pull to the third window when I went to the third window, a guy was there that I seen inside that looked very unhappy. he told me he's already made my coffee three times and that he's not gonna make it a fourth he interrupted me, would not listen to anything I had to say I was trying to explain to him exactly what the girl had done to make the coffee wrong in the first place by being impatient by just trying to get me out the door and he didn't want any part of it slammed the window closed to put some kind of bar lock on it and walked away. I get it you're overworked you're underpaid, but don't make your employment situation with your boss my problem or your anxiety problem be my problem I should get what I ordered and you shouldn't give me any trouble about it. This guy was not nice and he just seemed like he just didn't care, basically he gave me the middle finger for just trying to get a normal cuppa coffee read more

Was in the drive thru. Posted sign said closes at 6:00pm. Cars lined up at the drive thru we couldn't get out. This is at 4:15pm. Someone taking out the trash said the owners decided to close early, as people sat waiting to order.... Not a very good way to run a business and not a good implication of the McDonalds brand. read more

lie about hours on available on the McDonald's app. Super disappointed when you go through a full online order just to see everything is unavailable while they still show open. read more

Just out of curiosity I have always wondered what are the hours of operations around the McFlurry machine? It just seems it's always "out of order". Ironically seems like it's always "broken" and then magically appears fine and in use when you drive by the window and happen to see an employee also eating one. read more

The service was pretty good. The manager gave our group of 13 a happy meal toy for free, and gave a free extra cookie to our order. Great McDonald and would highly recommend. read more

Zero stars. Drive thru staff in the morning is completely incompetent. Be prepared to wait as I've been stuck in the drive thru for over 30 minutes at times. Not because the lines are super long and out of the parking lot. But because they like to pause people for 15+ minutes at the intercom to get through the front of the line. Which creates an even longer line for them to deal with. The dumbest drive thru "strategy". Get it together read more

If I could give this place zero stars I would. My hash browns were old and cold and my biscuit was hard on both of my orders. The cheese was the star but that was cold too. I'll never go to this McDonald's. This place has gone down tremendously. This McDonalds location is TRASH! I called to complain and after 4 times letting the phone ring, and when the phone was answered , I was immediately hung up on, a manager finally answered. I was offered food but I informed them that I would never go to this McDonalds location ever again. Don't waste your time going to this location. read more

Why is this McDonald's so ridiculously slow that I sit in line for 10 mins BEFORE even getting to the order box and then they don't even make my order correctly?! It's ridiculous that I would even have to wait 20 mins at a McDonald's in the first place, but then the food I get couldn't even be made correctly in that time? read more

This is the best place ever! Alllen did great for being newly hired, his service was exceptional and Allen whipped up our 2 McFlurrys at 1:45 am. Give this man a raise. read more

McDonald's - Burgers Near Me - Cincinnati, Ohio

I came in early Saturday morning for a quick breakfast before work. I found this McDonald's to be a new building, very clean and organized. My food came out perfectly and was brought to my table. Just like fine dining my soft drink it was a perfect mix which is often not the case at most to McDonald's. The crew was very pleasant and seem to be enjoying their jobs. I will come back during lunch or dinner sometime and update this review. So far so good. read more

If I could give this place a -10 I would. The slowest most terrible customer service ever!!!! I literally sat in line for 40 min stuck. You build two lanes with two windows and you don't even use them! Weren't those Intended to make your establishment more efficient for both employees and customers? When I did get my food and ice cream (yeah I know right? I couldn't believe it either) instead of MIXING my McFlurry, they just dumped some Oreo on top. Lazy and slow. Either your management sucks or your workers suck. I suggest figuring out which one and making an adjustment. Oh and I sat in line so freaking long, my coupon expired!!! ain't that some shit. My last time here. Everytime it's the same. Off to Hauck rd's McDonald's! Ps. I watched several other customers in line get agitated and upset. So much so that people started talking back and forth about it. It's ridiculous. If I wanted to wait 40 min to eat a burger, I'd have gone to Red Robin. Pull out a dictionary and read what the word fast means. The movie, Founder, is definitely based on fiction. read more

This McDonald's is located in the fields Ertl area not far from target, Costco, and across the street from crackle barrel. It's not far off of the 71 ramp, so it's perfect for a quick pitstop if needed. It is one of the newer McDonald's, having gone through a renovation not too long ago. They do have two separate ordering screens as well as two different pick up windows. I'm going to be honest, I come here for their pop! You can't beat a large Coca-Cola for a dollar. They have nicer cups compared to some of the other McDonald's I have gone to you. Their cups are a see-through plastic instead of the white plastic. When you exit the McDonald's you can only turn right. If you were trying to get back to the highway, you'll have to go around the back of the building or turn right and go around the block. The Fields Ertel area get a bit congested, so this McDonald's stays pretty busy. They seem to be pretty quick through the drive-through. read more

Not the one to make bad reviews I've been waiting 10 mins with no one in front of me if I were you just go through the drive through who ever manages this place needs to get it together read more

This location suffers from the same challenges all restaurants face - challenges staying open during COVID. Today my daughter and I visited and ordered inside. We watched the entire restaurant being ran by 3 employees - far less than pre-COVID. They worked very hard to try and keep up with the orders - no time for a break as the drive thru stayed busy at 3pm in the afternoon. My order got lost and I flagged down one of the employees and they quickly made my order. Even with all the pressure to work faster they all kept a smile on their face and worked together to keep up. My food was great and I greatly appreciate the employees for being there and not giving up in a thankless job. While finishing my meal I got to see other customers complain about the length of time to get their food - obviously they haven't had to be a position like the employees. Thanks for coming to work and serving everyone!!!! read more

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One of their employees was extremely hostile and rude when I told them I had cold fries and asked them to remake them. They verbally attacked me and refused to fix it. read more

Do not go through this drive thru! I sat there for about 15 minutes minimum. I didn't reach the place where you order. Thankfully someone ahead of me left the line and the moment they did,I was out of there. There is another McDonald's nearby that would take better care of your thirst and hunger. read more

We stopped late at night during quarantine. We had been exploring and time got away from us. We ordered food for 6 people and we received our order promptly. Everything was correct (even special orders) and was hot and fresh! It really hit the spot! Thank you to these employees for being here for us and taking good care of us read more

Totally inefficient drive thru! Waited in one line while they took 3 cars orders on the other lane. Tired of waiting. I left

The owner(s) of this McDonald's location should have their franchise taken away. This location is a disgusting, unorganized and chaotic mess. It's a shame that with all the technology and modern day conveniences this place only suffers from ownership down. Avoid at all costs this location! Customers are angry, service is awful and the place is almost beyond gross. read more

Very slow drive threw. Not sure if it's a staffing thing or what but it's not worth the wait

Minute 00:20:00 is quickly approaching and I have yet to approach the order speaker. It sometimes feels like I've been on this journey for ages. And yet I fear my journey has only just begun. I long for the day where I finally reach the end of the light and experience the true bliss of the so-rumored legendary McChicken that I've heard the townspeople gossip about throughout the winter's-end. These demons in my head get louder as each dreadful minute passes. I wonder if I will ever see my family again... if I don't... tell the folks back at the village that we shall meet once again in another lifetime. ~Goodbye Friends~ read more

I found a McDonald's associate, with a strange accent, eating a McMuffin and listening to AstroWorld in the bathroom. After three big Macs I found myself walking into the bathroom with a mission. But all the stalls were in use one negligent associate was hogging the stall for a whopping 20 minutes. Frustrated, I stood there for as long as I could before I soiled my pants. The rude associate wouldn't even clean up my mess and I wobbled out of the restaurant dissatisfied. After arriving home I discovered a brown stain on the seat of my 1997 Honda Civic. Screw the associate and screw McDonald's! #burgerkingforlyfe read more

the workers are slow and the line is consistently long. so long that i waited for my 10pc mcnugget meal for 30 minutes (my entire lunch break). finally after receiving my food - i had to snarf it down in the parking lot. now being 40 minutes into a 30 minute break, stress and panic started to occur. this then led me to taking a wrong turn and then another one getting honked on and forced onto a highway. my phone being at 2% was no help getting back to my place of work. i cried a little and prayed that god would show me the right way. he didn't. i got off on the wrong exit and ended up having to use the last of my battery. anyways i made it back to work after like 10-20 more minutes of excessive speeding and worry. but overall, i would avoid this restaurant at night as you might end up somewhere you don't want to be. and my mcfrappe melted in the process. ‍ read more

DO NOT EAT HERE. If I could give them ZERO stars, I would. This is the worst McDonalds I have ever been at. We spent 10 minutes in the drive thru before ordering. Once we ordered, it was another 30 minutes before we got our food. When we got to the window to pay, they couldn't figure out which order was ours. That's because they ran out of chicken strips and they cancelled them out. From the time we ordered, it was almost 40 minutes till we got our food. This place is horrible. read more

Sitting horde right now and have been at the order booth for over 5 minutes. Unfortunately this is not the first time. I don't know if they are understaffed or plain just don't care, but the some staff definitely needs to be re-trained. There have been no "thank you's" or "sorry for your wait" here for a long time. Unfortunately this is one of the few 24 hour places in the area. I actually worked at a McDonald's as a kid, and it's not hard to be friendly, courteous, and polite to people. I don't care if you like your job or not, treat the customer like a customer. Is that so hard? read more

I came thru the drive thru to get breakfast for my family. Half of my order was rung up wrong and the other half of the order was made wrong. When I went inside to get the correct order I was was greeted by someone who seemed like management. He didn't show any concern in errors of my order and began getting frustrated with I wanted me to pay to correct the errors. After going back n forth about them being accountable for their employees errors for the sake of my hungry kids I paid n left. Never coming back here. read more