This McDonald's has consistently bad customer service Representatives Never Smell especially when I go through the drive-thru and they don't even say thanks and have a good day I mean it's ridiculous it's McDonald's that's standard practice read more

It's so good the food is fresh and looks so good and the service was fast and the workers were so nice

Ok jackass, I know its 2am, but when the lady says she's buying all our meals, please take the time to listen to all our orders, not just the girls who's boobs keep falling out of thier shirts. ... read more

This particular McDonalds will mess up your order 3 out of 4 times. At least, those are my recent stats. Don't pull away from the drive through window without carefully checking your order. read more

went through the drive thru after picking up my fiancee from working his 12 hour shift in the emergency room. obviously, he was starving. 11 pm on a thursday night, so not busy at all. ordered a super sized #1. came home only to realize they gave him a half filled medium french fries but of course remembered the excessively large soda.. MAYBE you can get $15/hr when you all figure out how the eff to do your job correctly, till then we'll just keep laughing at that proposal. being in the medical field myself, we don't half ass anything ever, because there is NO ROOM FOR ERROR. take note. read more

Every time I go through the drive thru , half my food is missing when I get home. Unless you are ordering 1-2 items, look thru your bag before taking off. So then, I decide to always go inside to pickup food......and they still get it all wrong!! This level of incompetence is unmet. read more

Until a new owner took over this McDonald's location this was our "go to" for a quick, nutritious egg white delight and cup of coffee. The new changes implement by the new owner may be suggestions from MCD Corporate offices but each owner has the option to implement those that are appropriate for its clientele. The owner is pushing ordering at a kiosk, table delivery, Uber pick up, etc. If I want table service I'll go to IHOP or a dozen other restaurants in the neighborhood. The kiosk doesn't let you easily customize your sandwich or order the ancillary items, i.e. plasticware. Due to Uber and Lyft drivers waiting for a fare the parking lot is full of drivers who are only there to use the free Wifi and bathroom. No food just these "free services" to the detriment of restaurant patrons who need to park to "Eat-In". Sadly, with the new changes being forced on this team, the service has really declined. The new owner has forced the existing team to add more tasks but not provided additonal staff to support. Employees who used to take orders, smiled at patrons and handed out meals are now trying to force and teach people to order at the kiosk, carry trays to tables and return to the kitchen to pick up missing items since they can't be ordered at the kiosk, etc. Therefore, the cleaning of the restaurant and bathrooms has begun to declined. I spoke with the owners "regional manager" who tried to say that the problem is the current management. I told her that after coming to this McDonald's an average of 6 mornings a week for the past 4 1/2 years, the problem is definitely not the current restaurant management but the new owner and the changes they have imposed. We're disappointed as many of the employee's we considered "friends" and have written many positive comments regarding their service. On two occasions I've taken time to speak with the new owners representatives when they were visiting this location. I shared the concerns, especially the issue of the Uber drivers and made the suggestion to either reduce the Wifi coverage so it only worked inside the restaurant or putting a time limit like they do at the airport and other businesses. The comments seem to have fallen on deaf ears. The clientele of this MCD location is a study of social dynamics from Society ladies in Lincoln Park/Lakeview to residents of transient hotels. It's not everyone cup of tea but we've found it very interesting and found many of the transients are very interesting, intelligent people. In our 4 1/2 years we've only encountered a couple of hobo's panhandling for money and in each of those instances, the management handled the situation without embarrassing the individual and making the patrons uncomfortable. We miss not coming but the MCD but after 7 months under the new owner, it got to much and we've found other locations for our morning breakfast. read more

I went here at lunch time which is usually crazy busy but the lines went fast and you can't beat dollar pops, any size!

I love coming to McDonald's because every I come my stomach gets full you should come and the employees are so nice so come here to get some grub. read more

This is a great McDonald's franchise. I stop here often for the Iced Coffee...and the drive through staff is great.

Very good McDonald's. I eat here all the time. Thank the lord it is here in Lincoln Park as well, everything else overpriced. This is a good store, with very helpful employees, and professional managers. The food is ALWAYS hot & fresh. Great place to eat if you're in a pinch. P.S. Try the nugs, they're good. read more

Used to be a great staff. Now- unbelievably slow for no apparent reason. And not nearly as pleasant.

Very friendly customer service in my opinion. They usually close at midnight for non drive through. Walked in at 12:05 and they said they'll take my last order without any problem. Would def say customer service is above average compared to other McDonald's locations read more

There was a small scraggly looking hair in my chicken nuggets. This grossed me out, I don't think its too much to ask to not see hair in my food. I'm just glad I caught it. Other than that, pretty standard McDonalds. The only reason I'd come back is because its so close to my house. Ugh read more

I went through the drive through here a few weeks ago. When I got home, I discovered that they had forgotten my chicken nuggets. Because I was pressed for time, I didn't go back and get them. However, next time I went in, I brought my receipt and spoke with the manager. She was nice enough to through in an order of nuggets to make up for the last time. Good customer service. read more

I went today to this particular McDonald's and had a great experience. I was served by Sergio who was great. I got my soda and noticed it was flat. I told him it was flat and he immediately replaced it. Then, when my food was ready, he gave my extra sauce and asked to make sure the drink was okay. Not a huge deal, but really stuck out to me! read more

It's hard to believe that this McDonald's offers fast food, when I recently waited in line for almost five minutes, without anyone from the counter available to take my quick order and, when they were available, they called a woman from behind me forward. My better angel told me to leave. read more

Well, we know about the food. It's fast. But what distinguishes this Micky D's is the couple of services it provides: Free parking and easy restroom access. Two things which don't come easy in 60614. Driving around with a full bladder in this neighborhood produces the double dilemma. And this place provides the solution. Then there is the people-watching to rival New York City. I have never been in here when there's not someone talking to himself (and presumably to us who are around him.) And just quite the diverse urban palette of characters from age to race to dress and behavior. For example, there was Superfly lunching with an old dude who looked like Floyd the Barber from Mayberry, an Hispanic couple conducting on their cell phone what sure sounded to me like a drug deal. A Best Buy guy in his corporate khaki/blue shirt uniform which looked as if he'd slept in it for days. Enough canes and walkers and wheelchairs sometimes you think you're in the waiting room fior Lourdes So if you are easily entertained as I, it's free here, along with the parking and the "loo". And the coffee's not bad. Especially with the senior discount. read more

Most times I'm in here I have to wait a long time for them to acknowledge my existance. Mostly kids work here and they don't care about customer service. I once brought in a coupon and the manager refused to accept it and was a very rude lady. The fries are never hot. read more

This McDonald's is ... AMAZING! There fries are ALWAYS fresh and crispy (they give you LOTS too ), McNuggets are always fresh and hot, and they give you TONS of ketchup!this is the best McDonalds EVER! That's why I always go there read more

Incredible customer service in the drive through today (4:00 p.m)! The First Lady at the window struck up a pleasant conversation with me and was very complimentary and sweet. The second lady at the window told me to have a beautiful day! I was impressed with how nice and thoughtful these women were and it definitely enhanced my experience! read more

Awful service. Waited at the counter to ask for a bag to take home my extra burger. Boy and lady behind the counter looked at me a few times without saying anything. The next guy in line I overheard complaining that his burger was cold because of the long wait even though it was not busy at all. My quarter pounder was not hot. Another time I went here they refused to take a coupon because it was not one of the locations on the coupon. Big deal it's like five bucks worth of food. Enjoy your career at McDonald's. read more

I have to say I really like going through your drive thru! So much faster than other mcdonalds in the area.

This Mc'Donalds completely ignored me when I told them there was a strange blue/green piece of plastic in my toddler's chicken Mcnugget. I called from home as soon as we discovered it. The supervisor with whom I spoke sounded as apathetic as one can get. I then called McDonald's corporate, and was greeted with the same tone of apathy and told they would document my call. I never received the kind of concerned call-back you would expect...just a form letter saying thanks for being a customer. A month or so later I saw a news article describing these strange turquoise plastic pieces found in Mcnuggets in a number of states, but Illinois wasn't one of them. I am led to believe that here in Chicago, home of corporate McDonald's, it doesn't really matter as much what they put in their McNuggets and it's OK to feed toddlers small shards of plastic! This happened some time ago, but I feel that a warning about McDonald's and their food-handling standards remains justified. Needless to say I now live a McDonald's-free life and am better off as a result. I highly recommend it! read more