There has been a HUGE change in this place over the last year. Anytime I am there I see the same guy (I believe the manager? or owner?) and he is doing it all! Service is awesome, place is clean, and the food is delicious! read more

I only have one specific complaint. This store will not make well done fries when all the other stores are awesome about it. No one likes soft noodle like fries. read more

Very rude staff. Told staff that I was going to buy a drink, but I had to use the bathroom first. They refused to give me the bathroom code saying "no way, you need to buy something first." Did they expect me to bring my drink into the bathroom with me?? Will not return to this location due to rude staff read more

Ordered 1 cheese burger, I small cheese burger and fries. $34 total. Wow when did FIVE GUYS become so expensive. This is crazy, it's a fast food burger bar. This place isn't high end! read more

Yummy burgers with lots of topping options including grilled mushrooms and grilled onions, mayo, etc. I opted for a burger bowl (sans bun) and we split a huge hand cut fries. We munched on a basket of peanuts in the shell while we waited. Service was good and the person taking our order taught us to ordere a burger "all the way" rather than going thru all the toppings. If you're craving a juicy burger with all the fixing and crunchy fries, Fuce Guys is the answer. read more

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Definitely average overall. I could see the guys cooking the fries fresh But somehow mine came out soggy. The bacon cheeseburger was ok; filling and all the components were there but I just wasn't wowed. The last Five Guys location I went to was more noteworthy so maybe it's just this location. For the price I expect it to be exemplary. I may give it another try? read more

I love Five Guys.... DO NOT GO HERE. I've ordered there more than 5 times over 3 years and they mess it up literally every time, it's incredible. Burger, no toppings. Grilled Cheese, no cheese. $14 fries = 2 soggy handfuls. Who ever owns this store needs to figure it out. Like actually what are you doing? I love Five Guys but this is the worst fast food I've had downtown honestly. Awful. Go somewhere else! read more

Very overpriced, very long wait time, and below average taste! I can find a better burger for 1/3 of the price. And how did I wait 15 minutes for my fries to not come fresh?! Very disappointed and this will be my last visit. read more

This location is very nice and very clean inside. Employees are very nice and always working hard. The dine is spot is very nice and laid back but can be very busy omits of the time especially on weekends. The burgers are good and I would definitely come back again to this location. read more

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Then refused to serve an order that someone else ordered thru grub hub because I used the platter that five guys provide to serve peanuts that they serve.... Why could I not complete my grub hub order that someone else ordered???? Make it make sense not cuz the employees are that sensitive.... Do they not know there is a war going that affects all of us read more

The service at this location leaves a lot to be desired. The employees seemed tired and unmotivated which caused my rating to drop a bit low. The food itself was pretty good! I ordered a single cheeseburger with free add-on toppings and it came out hot and fresh. The bun is soft and warm and the burger patties are pretty oily but cooked medium/medium-well. Very tasty burger. I also love the complementary peanuts (be sure to ask for them!) and I'm looking forward to when we can self-serve to snack on before the food is ready. read more

Five Guys - Single Cheeseburger and fries (large fry is large enough to share with 3-4 people) - Burgers Near Me - Chicago, Illinois

Solid burgers and fries here. Prices are a little high for "fast food" but honestly I appreciate all the toppings they offer without extra cost. Fries are fresh cut and fried perfectly. I always leave satisfied and the dining area was clean and comfortable for eating in. read more

Excellent smash burger! & Service was very good.The as style of the restaurant was cool looking.

My mom wanted a burger...My mom got a burger :) I ordered her a Burger without cheese & She Loved It!! They overloaded us with fries as well :) read more

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I really enjoy Five Guys cheeseburgers! My friend loves the bacon burgers. The fries and Cajun fries are delicious also! The milkshakes are good too! I like the pop machine that they have where you can dispense any pop with any flavor basically! Good stuff! Delivery is fast also! read more

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As much as I usually love the food at five guys, this place never gets the orders correct. Always missing several items from the order. Get it together. read more

Guys were nice. Seemed like they enjoy what they do. Food was good, the diced onions hit. Shout out Keith L‍.

Typical Five Guys burger - yummy. But this site wasn't to the standard of almost all the Five Guys I've been to. Seemed a little unkempt and there was no ice. And the price of the burgers were much higher than I've seen elsewhere. Yes, I know I'm in Lincoln Park, but geez - there have to be other burger joints that would give a better value. Just my 2 cents (oh wait, it would be more here). read more

Was in the mood for a burger..stopped here...way over priced! Cheeseburger was over 9 bucks, two ample patty's on a mediocre bun....French Fries were 5 stars, they were great, and a decent amount for the small order..the burger was ok, but not worth 9 bucks...two pieces of American Cheese, that were perfectly melted into the burger, I asked for ketchup and pickles, perfectly dressed. Ordered a milkshake, that was just fair and not worth five bucks...after eating this meal, I was bloated, and will never do that again, I'd rather go to Culver's, for half the price. read more

Always great food but the prices have gotten a bit crazy. I used to eat there more often but I can't so much anymore but that's not the shop itself fault. The milkshakes are amazing and they give you a gallon of fries. read more

Only reason I am giving two stars is because I have had positive experiences prior to today. Today I ordered delivery online through the five guys website. When the delivery came we were missing a part of our order. When I called the store, I talked to two employees. One was the manager. Not only was the manager extremely unhelpful but even gave some attitude. read more

this location sucks, I asked for a regular hamburger all the way after a long ass day & came home to a SINGLE patty with no toppings on a dry ass bun. the person at the register said he would hook me up & did the exact fucking opposite. then when I called to get my issue fixed somehow, the worker on the other line hung up on me after I explained my issue. fire everybody in the establishment & start fresh, obviously five guys cannot run a burger stand. read more

The food is ok but way over priced for what is if I going to spend 20 on a burger and fries there are better places in Chicago the only reason it gets staff which great this place as whole had gone down hill because of corporate greed even with the lens of nostalgia this place is not worth the price I don't think I'll be back it was very clean though read more

I placed an order for takeout at 9:45 PM CDT. I understood that the location closed at 10, but it allowed me to place the order and stated it would be ready prior to the closing time. Upon arrival, they told me that the fryer had been turned off and cleaned before 9:45 PM, even though they were actively taking orders and one of their best sellers are... french fries, which are made in the fryer. If they are stopping the production of orders, then they should also stop taking orders online. To make up for the lack of fries, they tried to give me free bacon (which I don't eat) and a free milkshake as an apology (without refunding me for the fries). I don't eat bacon nor did I want a milkshake at 10 PM. I understand the sentiment but french fries, bacon, and milkshakes are all extremely different food items. I'd go as far to argue they're incomparable. If the kitchen starts closing before 10 PM CDT, then their hours should change to reflect that and they should close their store when their kitchen closes. Please align your online ordering system, store hours, and your production times with the actuals so that customers are not deceived and can find somewhere else to get the food they're looking for. read more

Terrible place ! I was inside with my service dog and one woman from the staff was super rude asking to go out. Yelling to me no dogs allowed, I answer that she was a service dog and I show the ID . No one care.. she keep yelling. She say that she gonna call the manager but at that point my husband and friends were mad and tall me to go ... awful place and costumer service!! read more

Best Five Guys staff in the city! My burger was prepped just the way I like it on a lettuce wrap. When I went to pick up my order it was hot and waiting for me. I got a bun to go and they were kind enough to toast it and wrap it for me. Excellent service and delicious tasting food. Can't go wrong! read more

Five Guys - Bacon Burger with Cheese - Burgers Near Me - Chicago, Illinois

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Ordered on line. To pick up at 5:15 pm. Received confirmation. Followed text instructions and told them I was on my way. 5:13 text I was there. Waited. No order. I showed my order on my phone. FIVE TIMES!! Couldn't find it. I keep asking what they want me to do? Finally they made the order. No apology. Just told me to have an amazing day! ORDER WAS WRONG. !! How can that happen? A lot of small businesses need us. I try to carry out twice a week around Chicago. Going to be very difficult to support Five Guys and Lies. read more

Popped in with a friend to order milkshakes. Asked for the bathroom code while she ordered for us, so I could snag a table while she freshened up. Was informed that they have no public restrooms. I said hey my friend is ordering for us. Was then told again no code since I wasnt th3 one ordering. At that point she left the counter and we both walked out. Way to go on common sense and customer service. Only gave 1 star so I could post my experience. Don't recommend at all. read more

I really love Five Guys. My first time was in Green Bay. Then they told me that I can find those guys here in Chicago. I didn't actively search for them but when we were done with our appointment and searching for a joint to grab a late lunch, Five Guys caught my eye. My sister and I had the little cheeseburger and Cajun fries to share. I asked the lady at the counter if the Cajun seasoning was spicy hot and she said no. Don't get me wrong, I love hot foods but my sister doesn't. So her first bite of fry and she was airing out her mouth. It's a little spicy I would say so if you don't care for spicy fries, stick with the regular fries. Burger was juicy and delicious although I'm not fond of the chopped onions, I prefer rings. It's all good though. Great tasting food, reasonably priced and pretty fast for fresh cooked. I'll be back for sure! read more

Five Guys - Burgers Near Me - Chicago, Illinois

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The hamburger was bland and the French fries were undercooked. I will never eat at Five Guys again. McDonalds, Burger King and Wendy make a better burger for 50% cheaper. Location- Homewood, Il read more

Had a craving for a burger and Five Guys was in sight. I didn't feel like dropping $12 on a burger almost passed but remembered they had a "Jr" or something similar so in I went. Ordered the Junior Burger (1/4 Lb I believe) w everything...not knowing what everything was. In short, all but the kitchen sink! The burger was very good, not exceptional but totally satisfying. Included sauteed mushrooms and grilled onions plus a ton of other toppings so it's $8 well spent. Last time I went to Five guys several yrs ago don't recall those items being on a "loaded" burger but it was a nice surprise. read more

Still great food but it's getting pretty expensive for my taste and the wait can be pretty long at times too. I'll still go there and I'm still willing to wait for good food but I just hope they can adjust the price to be more reasonable as it's been getting to be pretty expensive for me to eat there often... read more

This was an average experience. I will say 5 guys inflation has exceeded that of its rivals: Culver's, Portillo's, and Wendy's. However, I had a satisfactory burger and I appreciated the Cajun fries. read more

If I could give zero stars, I would. My pet peeve is restaurants/establishments that close early or outside their stated closing hours. This place was scheduled to close at 10 pm, yet the doors were locked at 9:40 pm. Consistency, dependability are reasons I go to McDonald's or Starbucks - you know what you're gonna get. I did not get what I expected - a burger and fries. The only reason I decided to visit the place, was because Wiener's Circle was closed for remodeling. You only get one chance to make a good first impression. read more

Extremely rude service. Mediocre food. Their app say they do curbside pickup, but they don't. Never again.

I ordered two hamburgers, one for me and one for my boyfriend, for which I paid $58 and they were garbage, especially mine. They completely ruined my burger and did not add any of the ingredients I asked for, instead, they added an ingredient that I am allergic to. 58 dollars in the trash. read more

Service normally average butt today was awful. About 745 pm did online order Went to pick up Was told was out of order Also if waited for manager to come they would give me refund. He was out ? I kicked up a fuss, he turned up. His words to me were it's not our fault . No I'm sorry you came to pick up order that you ordered Andi ts not there . Awful awful awful read more

My friend and I came here after the zoo since we both really wanted burgers, and on a whim I ordered a peanut butter and chocolate milkshake to share with her. It was the best milkshake I have had to date. The. Best. We had to fight over who got to finish it (twas I!) I don't know who behind the counter made it, but it was darn good. The burgers were spot on as well. The place was clean, the staff friendly, an overall positive experience. That milkshake though.... read more

my mom ask when my milkshake came and then the short guy say SLOW DOWN in a mean tone and then my friend wanted to go to the bathroom and ask for the bathroom code and then the lady said ITS ON YOUR RECIPET and there was poop smeared to the wall on the lady's bathroom like what??Do not come here unless the bad stuff change(I am the daughter of the lady that got yelled at and I'm very disappointed I hate five guys) read more

As many recent reviews have noted, Five Guys has gotten very greedy lately. For a no-frills burger joint, a $10 cheeseburger is simply unacceptable. Throw in fries and a drink and you are looking at $20!!! In addition to the skyrocketing prices, the portioning has went DOWN. The burger is at least 30% smaller than it was a few years ago. Yes, they are still tasty, juicy burgers but just not worth the price anymore. The service at this location has also tanked and the crew usually has a very negative attitude on most of my recent visits. Five Guys, you were a rising star in the burger world that turned out to be only a shooting star. McDonald's, BK, and Wendy's are really upping their games lately, so be careful Five Guys... read more