Really simple Clues to how to run your business Number one if you make a mistake fix it and smile Number 2 don't ignore the new customers who are coming in that see you trying to fix a mistake and just ignore them so that they can order If you're going to fix the problem get it fixed fast so the new customers don't walk out very poor customer service never stopping here again ever ever ever times 1 million read more

McDonald's - Better service and better chicken nuggets 500 yards away - Fast Food Near Me - Calimesa, California

Minus 5 stars The rudesest, ugliest people I have ever encountered. Member was extremely rude to me, when I checked her, she became even ruder and extremely disrespectful. When I checked her behavior again, she refused me service. The manager just stood by and didn't do a thing about it. The rest of the crew stood around, watched and some had a good laugh. I went there once before with granddaughter and OMG, they got the entire order wrong. Everyone has a bad day. This is a bad place. The entire staff needs to go and start from scratch. read more

Only reason why I go to this McDonalds is because it's close and my husband loves McDonalds! But at this particular McDonald's, the drive thru lady with blonde hair, heavy set, around 7 pm was extremely rude last night Saturday... It takes one bad apple to make the whole team look bad! Please practice your customer service skills...... read more

9/25 8:11pm Terrible customer service, super rude girl at drive thru, was holding my ice cream outside the drive thru window before we even drove up. And on top of it she wasn't wearing gloves and had long nasty green and black acrylic nails. Which I know isn't allowed. So trashy & disgusting. read more

longest line I've ever sat in at a drive through. i was also only had 4 cars total in front of me. so thats saying something. definitely don't come before work lol read more

By far one of the worst services I've experienced. Not only did I wait like 30 min in line mind you there really wasn't a line. I finally get to my food there's one of about 4 employees that I seen including a mgr with gloves and a mask everyone else had nothing. My food was cold my soda was watered down no ice was in it. Just horrible i will never stop here again. read more

Giving this place a 1 star is being too generous. They don't deserve a rating. Worst customer service ever! The staff working there needs training and acts immature. Please don't stop here unless you want a dose of bad attitude and horrible customer experience. I spoke to the manager regarding my bad experience and she is unprofessional and avoided talking to me by distracting herself with another employee intentionally. Will never return here again. I was blown away at how this place operates with the kind of staff that works there. read more

This review is for a visit at 10:30 AM on March 2, 2019. This McDonald's was very busy at this time. I went inside to order as there were many cars in the drive-thru. I waited my turn in the quickly moving line l to order food, received my food in an acceptable time frame (with a "thank you for you patience") considering the circumstances with how busy it was, and enjoyed my food based on typical fast food standards. What prompted this review were the actions of the young shift manager on duty named "Kevin". I had a small issue with an app order that he resolved quickly. There were also two customers with complaints about minor issues with their orders; one of the customers was dropping F-bombs. Kevin remained impressively calm and respectful for both parties. He constantly maintained eye contact while listening attentively to there concerns. His demeanor with these customers was professional throughout. While I was too far away to hear the conversations, it appeared that Kevin was able to resolve the issues with the customers to their satisfaction. They appeared happy and satisfied after their interactions with Kevin. Full disclosure. I am not a friend of nor am I related to this Kevin guy. Thank you. read more

Long story short, Cory was my cashier at the drive thru and that guy rocks! He was super friendly and polite and he went above and beyond his job duty. That guy needs to be a trainer for new hires! I wish every place had a Cory. I can't speak for the other employees as I didn't interact with them but the food came out fast and hot so credit where credit is due. read more

(very very polite, friendly & easy to talk to even at 9:45pm - but not why I'm posting) I thought it was so awesome to see the employees in their Halloween costumes! Such a cool idea & glad to see the holiday spirit still alive read more

The wait time at this McDonald's is absolutely ridiculous! It's anywhere between 20 to 30 minutes MINIMUM every single time. Their sloppy with their food. I'm so over it. Don't come here read more

They obviously have a problem. McDonald's is currently offering the McRib sandwich. I ordered one last week that literally was dry with no sauce. Respond to the feedback from McDonald's who said they would contact the store and have the manager call me. Hadn't heard but it was a week if so , came back today and not only was there no sauce on the sandwich but the fries were old cold and stale. Talked to the manager on the phone who offered to remake it and they would watch that it was done correctly. Said be nice if you had a staff that could make a sandwich as advertised and ordered. Notice other low ratings here and wonder if it's a management issue with a lack of caring or training that is filtering down to the kitchen. Hope they get their act together. McDonald's is no longer a cheap place for lunch and with today's prices they need to deliver on quality read more

Man went in today and ordered some food you know no biggie. Used my McDonald's app and tried to use the $4 discount of $20 or more and encountered a lady names Kristin. I think she was the "acting manager" she says but damn was she extreme rude at explaining how it couldn't work. She kept saying " you can pay full price blah blah blah." But anyways her attitude was disgusting and I called her out on it and she got more flustered. I don't understand what happened to customer service? Is this who they put in charge? Someone who's disgusting to their customers? Anyways sucks because I always come to this McDonald's but looks like I'll be heading to the Yucaipa one from now on. Change your attitude Kristin just because you're having a bad day doesn't mean you take it out on your customers. We all have bad days maybe see a therapist? Extremely unprofessional on all aspects. Thumbs down read more

This place has a notorious habit of closing earlier than they are supposed to this location supposedly closed at 10pm and I arrived at 945 for the drive thru to be closed, I called this location while outside of it tonight and a female answered and refused to give me her name and hung up on me why have hours of operation if your not going to follow them ??? read more

Very poor value for the price! Ordered fish filet combo, $9.49. . Just the regular one! Fish small piece, not crispy, in fact soft, & mushy with 1/2 slice of cheese Wow for almost $10.00. No thank you. No more!! read more

I try hard to be patient because I do know that fast food is extremely hard work. I went here a few months ago and the service was not good at all. I got snapped at for apparently not going to the right window because I was supposed to go to a window for app. orders. We got home. and our food was cold and hard. Went back again today a few months later pulled up into the drive through, and waited in a line that was at a dead stop for 12 minutes. I was able to back out of the line and go in. Waited almost 12 minutes again to place my order and then waited another almost 20 minutes to get my order. Then while waiting for my order because I had a lot of time to stand there and observe. were walking out, fed up, waiting to place their order. Then several customers came up to the counter, asking for straws, and other stuff that they probably should've gotten with their order. Meaning that several things were forgotten as each order was given to the customer. Then, I finally got my order got home and the fries were cold and chewy and somewhere hard. I do like to frequent businesses in my town of Calimesa and I do not want to stop going to this McDonald's. but apparently might not be no choice but to do so. I understand now and again they're being the occasional order that's not great, but tuna row with a lot of time in between the two visits to the McDonald's. oh and while leaving I saw the manager talking to somebody about their order being wrong. This is too much. I hope they get their act together cause I really don't wanna have to go out of my town to another McDonald's. read more

6:21 AM 1/28/2021 manager is horrible ! My husband and I stopped by for breakfast this morning and as we were leaving we asked for extra condiments. We were told that they were in the bag and when we checked they were not so we went ahead and asked for them again and the manager went ahead and frantically started grabbing all the condiments and proceeded to then throw them in a bag and toss them practically at my husband and shut the door before we even said thank you and drove off. The whole time we were polite and even after the fact did not complain whatsoever or ask for anything in return we just simply want people to know to avoid this place at all cost. Or until management is changed. Because this is not the first time that this has happened to my husband and I and other people in our family as well. read more

Just got their fish sandwich. The bread is old and hard ! I think it was microwaved or something. They charge good money, why would you use old buns to ruin a lunch for someone to save ( cents ? read more

I was in drive thru on Thursday 2/17/22 in the evening. As I pulled up to the 2nd window I over-heard a female manager verbally degrading a crew member with no regard for professionalism or the customers who were present. Apparently there was also an underage teenager present at the counter whom I also overheard cursing at this staff member over a incorrect drink order ? This absolutely blew my mind as I had children in the car and was held there forced to listen to this unfold waiting for my order. The poor team member in the second window was close to tears and I felt horrible that she had to endure being cursed at and belittled in front of customers by her own manager. Whether or not an error was made, the behavior of the manager, as well as tolerating verbal abuse by a customer, is unacceptable. I will be reporting this to corporate in hopes that the manager is reprimanded and educated on how to treat a subordinate. The team member who received the verbal abuse held herself together admirably and with a forced smile apologized to ME for the situation. Apologized to ME?!? This obviously wasn't the first time judging by the way she handled herself however I will do my best to ensure this is the LAST time. read more

Very sloppy work on my food. Picture shows meat off the bun. Drove away from drive through trusting it was ok. I don't want to have to check each time so I won't be going back read more

McDonald's - Ordered a Quarter Pounder with Cheese and the patty was so far off the bun the meat was coming apart. Very disappointed - Fast Food Near Me - Calimesa, California

If I could give them 0 stars I would. They have terrible customer service. I was ordering and she cut me off, saying that was the end of my order. "Your total is $4. Thank you." Even though I told her I was still ordering. I also ordered medium fries and barbecue sauce for a happy meal for boys. They gave me a girls toy, no barbecue sauce, and I didn't get my fries. I still got charged for everything. read more

McDonald's - Girls toy for a boy and no sauce - Fast Food Near Me - Calimesa, California

Great service! Super nice staff. It's McDonald's on a freeway, not a country club. Get your fries, happy meals, and shut up. They are working hard for their money! Fast, wasn't as gross as most McDonalds. Thumbs up! read more

We visited on October 22, 2017 This was a most pleasurable experience for an Australian family with young kids on a road trip from Palm Springs to downtown LA. The decor was pleasant, and the counter-service 4-star. The 'cleaning attendant' was efficient, helpful, chatty and very informative - not to mention extremely proud of this McDonald's restaurant's relative proximity to the epicentre of the franchise's origins. Recommended. read more

That one star is for the burgers that they served me they were delicious and on point besides my drink for having some black oil smudging type of material am I clear Sprite soda that was pretty messed up didn't notice halfways till I got home just no make sure you watch out in your soda I got a clear drink and didn't notice halfways when I was drinking it due to the lid but always check your drink I don't know what the f*** I drink but if I get sick I know where to go thank U McDonald's read more

This location is really under staffed and your wait time is over 30 minutes to an hour every time sad part about it is they are not hiring and they are understaffed. read more

I wish I could give zero stars because of the lack of customer service and compassion that these people at this company have I went and waited there for them to open at 5 AM but they end up opening a lot later than they were supposed to even their drive-through didn't open until late once they finally open the door I asked to go in and they said no because the dining room is not open I told them I'm in an 18 wheeler and I couldn't possibly go through the drive-through the manager then came out and told me "so what" I then told her did you really honestly just tell me so what you have no sign saying that the dining room is closed she then again said "so what" I told her she couldn't possibly be the manager and I needed to speak to somebody in charge and she said there's no one else than slammed the door on my face. read more

This might look appetizing. But it's not. The chicken is like beef jerky and the fries are super old tasting. I was thinking maybe they might have improved since there remodel but I was wrong read more

McDonald's - Fast Food Near Me - Calimesa, California

One of the worst managed McDonald's around next to the one on Beaumont Ave. Too many things wrong with this place to write down. From management to food quality, this place is surreal. Thank You Mcdonalds for turning me away from your food! read more

It's a shame that this is the closest McDonald's to my house. This location is the most inconsistent location I have ever been to. One day the lobby is open and the next it is not. They have two drive through lines but are always reduced to one. Not sure if it's lazy management or poor ownership read more

Rude cashier- she was extremely in a hurry and incompetent. She forgot our hot chocolate good thing we remembered but the hot chocolate just taste like water. We ordered a total of 6 mcgriddle and we only got 5. bummer! We were already in the freeway when we found out. this is the WORST MCDONALD's in California! read more

Got there at 9:08pm on Sunday and they were already closed. Time posted on google and on the door said 10pm on sundays. I guess they'd rather just go home early than honor the closing times. read more

Don't bother coming here and going inside to order. Ten employees behind the counter standing around socializing and catering to the drive thru meanwhile I stood there for 13 minutes for a sausage biscuit for my daughter. Wasn't until I said I needed to leave, a light turned on and my order was ready. read more

HORRIBLE! I've always went to this McDonald's and had really bad experiences from druggy cashiers nodding off to never getting my order right. I understand McDonald's food of course isn't "fresh", but cmon they literally handed me a breakfast platter with frozen pancakes and a frozen sausage patty! At least microwave it for me! Highly never recommend going to this location. Whoever is in charge of hiring on staff needs to do better because pre-pandemic this McDonald's was top notch and all staff was amazing sad to see it go so downhill. read more

Came here in the afternoon with my family. Placed our order at 12:52. At 12:56 placed a second order of Oatmeal for the baby. Tell me why by 1:20 I decide to go up to the counter to let them know we've been waiting almost a half hour!? They of course apologized, and handed me the food by 1:28. Apparently many other upset customers were waiting longer than normal as well. A lady in the drive through stormed inside and said she was told to wait for the order off to the side. And claimed she counted 8 cars collect there food and drive off. I believe her. These idiots that work here were terribly slow. 2 men sitting nearby our booth got free meals for their next visit as a token of apology for waiting too long. Yet we received nothing but a "sorry" from that same lady. I hope this location goes under. read more

Waited in the drive thru right now for 26 minutes. Horrible drive thru service here. Management needs to step it up at this location

Worst McDonald's location. Always out of stuff. Never keep regular hours (close whenever they feel like it). I've placed orders on the app & shown up to the restaurant to find out they've closed early. SUPER LAME that I drove there during normal business hours to find out they felt like closing. This location really stinks. read more

I know I know it's McDonalds at 1130 at night. But I have been in line for 20 min. And to top it off they messed up my order.. ugh. 15$ an hour and I get screwed. So I've been waiting another ... going on 8 minutes.... when will I learn my lesson? I hope this review teaches y'all to not come after 11. -- from, disappointed fast food addict. read more

Suzan was amazing, great customer service. She had the best attitude even when it was close to closing. Would recommend this McDonalds

Dude this play is horrible not joking they have horrible custom service and take forever and I get it you wanna take forever go ahead I don't care unless I'm in a rush but at least make sure the food is good, they gave me food that was thrown around and we asking for barbecue because she gave us one pack when we had 5 meals of chicken nuggets and she said "fine but they cost more" ok first off I would've been fine with it but address me nicely and respectfully never coming back here again read more

I gave late night doordashing at this location a 2nd chance and can say for sure this location has fixed the problem they had with late night doordash, the staff is fast, friendly, and seem to understand the system pretty well now. I always accept orders to this location now adays. read more